I have had some really great experiences with them since and I am glad to have given them the opportunity. Great service with great follow thru. read more

Mad an appointment for some routine pm service, the service writer acknowledged the appointment, checked the vehicle in, two days later went to pick up my truck, and it hadn't been touched, said they didn't have a heavy duty rack available, give me a break, it's a F150. Beechmont Ford is awful! Do not waste your time read more

Went to purchase a Highlander and upon inspection I found that the rims had chips on all 4. Passenger side front being the worst. The sale manager Jack looked at the rims and said those are replaceable covers that protect the rim and can be replaced like a hubcap. I was good with that . I wrote a 45,000 check on the word of the sales manager that it was not the actual rims that were chipped. Before delivery the next day I found out they were not replaceable and called Jack immediately and was told that they gave me money off the vehicle already and that should cover buying new rims. I told him I bought the car with discounts when I was assured the rims were fine not on the assumption. He couldn't admit he didn't know what he was talking about and his only solution was to tear up the paperwork. I stopped my 45,000 dollar check asap and thankfully it didn't go through. This guy shouldn't manage an ice cream shop. The salesman Shaun was top notch , great guy and loved dealing with him. I feel bad for him. He is too good of a guy to be at Beechmont for long. I just couldn't believe the unprofessional conversation with Jack the sales manager and how there was no trying to resolve the issue in any way. Not even meeting me halfway. Very, very disappointing. read more

Beechmont ford is the last place I would refer anyone to . To buy a car . My son and daughter oth have been screwed over by this company didn't even have there cars for 1 to 2 months before they had transmission issues. And a year later my son's transmission went out again look like it had been leaking transmission fluid for quite a while . And they say it's not covered . Well that a bunch of bull they should've responsible for there cars that they sale nowmy son has no vehicle and was told it's gonna cost thousands to fix . Well if u didn't sale lemons there wouldn't be a problem now would there. My daughters car broke down shortly after she got it and she had to pay 3)4 of the bill to have it repaired. Now my son has no transportation and I think beechmont for should've held accountable . read more

Nice customer service at the service desk. Check out lady at parts is sweet but the guy finding the parts is quite irritable to say the least... i do understand the frustration that his job may cause though. the main reason for the 4 stars is i had 4 tires put on my vehicle. I Went to go pick it up and checked it out, there was a crack on my taillight. I respect all the hard work they did though so i will not be contacting them about it. Sadden to go get work done and it comes out needing more work done and no one told me they tapped the tail light. I will say its barley noticeable but to car guys it is:(. I do appreciate the smooth alignment and super fresh tires, love was put into it for sure. read more

Beechmont Ford's used car department runs on deception. After a week of assurances from salesperson Daniel Garcia that a Ford Blue Certified, 2023 Lexus ES 350 Luxury was "pristine" (with only a tiny wheel scrape) and repeated denials of any other flaws, I drove 2.5 hours to find deep gouges, rock chips, permanent-marker seat damage, a large brown stain in the driver's seat and a missing jack -- all in the first 2 minutes and conveniently absent from the online photos and assurances from the salesperson. At this point, there was no need to inspect further... I killed the deal. Financing was initially very inflated until I pointed out their own Ford Certified rate available to "A-tier" credit buyers like me, which they seemed to have no knowledge of, triggering a second credit check. This all was not a mistake; it was a calculated bait-and-switch. If you want to experience 1970s-style, predatory used-car sales tactics, Beechmont Ford in Cincinnati is the place to get it... ask for Daniel Garcia. read more

Beechmont Ford sold my daughter a car with a bad engine and refuses to do anything about it. Stay far away from this dealership!

We have had a nightmare experience with a VW Tiquan purchased in September 2023. They sold us a lemon and they knew it. Drove it for 30 days or less and the car broke down and had to be towed. We also bought the best extended warranty they sold and that warranty service would not pay for the service the car needed to fix it. That nightmare went on for 4 months. Got it back from the 4 month ordeal and the engine light is back on because the warranty wouldn't pay for what it needed That warranty service was 4k to purchase. We ended up having to pay 2k more for the repairs that warranty service wouldn't pay for. We will never get the money out of this crap car. I could go on with more issues but what would it do.....NOTHING! read more

Worst place you can get a car fixed will fix it and I have take it back because I hear same noise and they say they fixed it and I have to pay to get it get it checked again like how does that make sense. read more

Ok... well these posts work. We got a call from the service manager and they are trying to get this right... we have been promised a tank of gas when we return to have the wiring harness installed and get some keys. He agreed that this has been unacceptable and has promised to make it right. We appreciate the call, raised our rating to 3 stars, and look forward to getting this resolved... we shall see, stay tuned... read more

Here, we are again. I love how this location can sweep things under the rug and really not get things organized. I went in for an oil change and came out with a dent in my door and paint missing. I can't believe they let their techs bring out a vehicle they damaged and hope the customer leaves the lot. We all know if I would have left the lot without noticing the damage I would have been told sorry about you can't prove it happened here. Well, after my previous experiences I walk around my vehicle every time, I mean why would you expect me not to notice that I have a DENT in my driver door. Seriously I have been so upset with this, Sarah M. had approached me in the lot asking if everything was okay as I pointed out the damage. She told me she would have to go make sure there was no damage noted which there was not. Then I get told well I will have to do XYZ then I will contact you. Well, I'm sorry but I should have never been able to leave the lot with this, it should have been taken care of. Then it only get better no word from Sarah, and She and David G. were supposed to contact me from the last issue (per the owner) but was left with no call backs as I emailed and returned calls. I then had to call the dealership to find out what's going on I was told to bring my car in on Monday 24th, I also requested a vehicle of size or the F150 they typically rent out. I was told no issues it would be held if anything went wrong I would be given a call promptly Monday morning.... Well guess what???? Show up Monday and Sarah is on vacation(which is fine) , no truck, no ticket for why I am there, and yet another MESS. Mike C. stepped in and said he would figure it out, but an HOUR later finally I get a truck and can leave. And I love how the service guy who stands at the end with the dirty blonde hair close to the waiting area entrance, made the snarky remark "Better not loose that ticket." Yeah I heard you and its BS how I get looked at as such an A** H*** because I'm upset I have to keep driving a 60 + mile back and forth and I don't even get an actual apology and I get treated like it's my fault YOUR TECH DAMAGED MY CAR AGAIN! I have been promised for my tank to be filled up nope never happened. I'm allowed to be upset, I'm allowed to be annoyed, and I walked away before I said what I really wanted. I even told Gabe, how this place makes me look like a A** H*** but it's very hard to rearrange my schedule due to these inconveniences. And yet you offer to drive my car to me, but that still putting miles on it, and why would I trust someone to drive my car if I can't trust them to change my oil? I asked Gabe On Monday if this is how they treat the boss's cars? Like I'm sorry my $68,000 purchase from you guys literally was a transaction with no customer service or professionalism backing it. What happened to treating people's cars with respect? If I brought back a rental with a dent or damage, how would the company feel if I'm like not my problem prove I did it ... I mean the company would hold me accountable, yet the company is not holding their employees accountable even though they're going to say they are. Anything to get a good review. Don't you think people ask why I'm not in my normal vehicle? It doesn't look good when I say well Beechmont Ford damaged my car and now I have to drive a rental. I love the reaction I get now when people say really AGAIN? I have been interested in purchasing a new truck for my husband and now I have a feeling I may just look at other locations due to the issues. I really planned on having a nice review this last time with the oil change as things seemed to went smoothly. But the part that's the most upsetting is that someone can damage a car and think it's acceptable to not take responsibility. I would have rather someone came to me and said "Hey we hit your car with ABC," and I would have been more calm, understanding. But, walking out to my car to find the damage and not being told escalated the situation because in my book that's disrespectful in more ways than one. read more

Pleasantly surprised by this Ford service place. I've been to two Ford service places before this one, one place lied and told me they wouldn't take cars older than 3 years, and one place made me wait without my car for 3 weeks to do simple repairs, so when I made an appointment I was expecting the worst. I told them I needed my car checked and regular service, they told me they would be able to do that within an hour,( which surprised me, as I've had to wait days before at other places), and low and behold, 40min later they told me I was ready to go, and that they had found nothing wrong with it and charged me only $32. I think this is the only time in my life where a mechanic has not found anything wrong with my car or where they didn't take advantage of the fact I am not a car person and know nothing (lol). The least I have ever spent on my car as well. At last, I finally found my new car service place! Way to go Ford beechmont! You've earned yourself a customer. read more

I want to thank Frank McConnell with his help and support with my purchase of my spanking brand new car! The car shopping experience is a nightmare but not with Frank! He is so so so so sympathetic and supportive and helpful and kind and friendly. i recommend him and Beechmont ford. read more

0 stars would even be too high for these people. Gave them a call today to get my car in for service. They took down all my information and said they'd call back because "they're with a customer". Okay, that's fine. Fast forward 5 hours, I call them back and they act like they've never talked to me before. And then they tell me they can't take my FORD into their dealership to be serviced because it wasn't purchased there. Alright, why did you take my information & say you'd call back and never did? Why not tell me from the start that you're too lazy to see my car? Quite possibly the worst over-the-phone interaction I've ever had. I get better customer service at the Taco Bell on Ohio Pike. 10/10 wouldn't even recommend to my worst enemy. read more

Drove three hours to see a car. They shipped it to their sister location, 30 more minutes away. Get there, it's sold. No phone call or notification at any point. Garbage service. As someone who builds sales teams for a living, I'd fire the guy who handle my inquiry. read more

In late August beechmont ford "fixed" a recall on the toe link and we purchased and had them install 4 new tires on our Explorer. A month later during our scheduled oil change and tire rotation they convinced my wife that the tires were wearing dangerously and she needed two new tires which we had just purchased at the time of the recall repair back in August. The manager denied the issue was related to the toe link and told my wife that this part of the car "isn't even related to how the tires wear". He convinced her that it was her falt since she didn't have the tires balanced by them at the time of installation. Fast forward to November, less than 4 months after the recall work and 1 months after the visit where we purchased 2 new tires, we scheduled the car for service due to the driver side rear tire was clearly leaning and making a dragging noise. We clearly stated that this has been an ongoing issue since the recall work back in August. On this visit the "tech" said there was nothing wrong with it and that it was still "in specs". Instead, he found the 3 other issues with the brake system and a seal that "may" be leaking and needs to be replaced and the noise was "probably" from a wheel bearing that "could be going bad" and we should have it replaced as soon as possible. My issue is that we had the car in for an issue with the rear driver side tire and the tech said there was nothing wrong there but here is a list of issues we found probably hoping they could con my wife into doing work that wasn't needed and not correcting the real issue that they caused. This time I went with my wife to hear for myself the explanation from the service department. After hearing the diagnosis from the secretary, I asked for the manager. I met with the manager and was told a pack of lies (he should be a used car salesman not a manager) trying to cover up what his tech and secretary tried to sell us as the issue and not their incompetency. After the manager tried to say the leaning tire was normal, then moved to blame the leaning tire and dragging noise on the front brakes, he finally realized I wasn't buying his lies he finally agreed to have a different tech look at the toe link and rear driver side tire. ....... That evening the secretary called me and stated it was finished and ready for pick up. She said, the second tech concluded, that "the toe link was in spec, but he adjusted it and made it MORE IN SPEC" (WTF does that mean) and that the tire is no longer leaning since he adjusted it. When my wife picked up the car, they told her it was fixed but we still had to pay the diagnostic fee since they had two techs look at it and that the issue of the leaning tire wasn't an issue because it was in "spec" even though after he "made it more in spec" it was fixed. They told my wife that the tire doesn't lean and the dragging noise is gone but they can't explain what caused the leaning tire and the noise, but they assured us that it wasn't because of the toe link that they installed and now re-adjusted. (I wish I went with her to see if they tried to lie to me or in their eyes was she just an easy target to discriminate against with their lies.) This manager straight up lies and manipulates customers into believing that they need to do work that isn't necessary or to cover up their shotty work. Because of their incompetence and lies to cover their shotty work we had to purchase new tires and return to them for service several times wasting our time and shop fees not to mention the unnecessary work they tried to con us into paying for. read more

Salesman Mike Jackson, is one of a kind. Always goes the extra mile.

They at least deserve two stars for there effort. But they say credit approval guaranteedNope not true in any way shape or form. Granted loan out can make it hard to get approved but when you try and trade in a car and then put money down. Someone should take it. Specially if you advertise credit approval guaranteed. Um faculae it's not. They tried. But apparently they need to remove that because it's not true. I know I watch someone live through it. Could have given her more for her car and lowered the other a little or something to help a single mom out but nope they didn't do shit to make it work. All they cared about was the money. I know the car business is in business to make money but they do not treat people fairly. They rajack the prices and do nothing to help you into something better for you. read more

They never return calls, they say it will be done on Friday you can expect your car on Wednesday or later. Advice is if your take your vehicle there, rent a car. Otherwise you will be depending on people for rides for as long as it takes or riding the bus. read more

Bought 1 new and 1 used car from here many years ago. Been there many times for service. Usually ok experience. Have had damage done to my car. They didnt acknowledge it but took care of it. Enterprise rental car there. read more

100% recommend this place!! I was long for a very specific car and found one here which was over and hour and a half from my home . My husband and I arrived and were greeted very warmly by Billy Gramann. I myself have horrible anxiety in social situations but Billy wasn't pushy or adamant about us buying this SUV. Literally told us to drive it all over and gave us directions since we weren't familiar with the area. We thought we heard a weird noise so Billy took the car drove it himself then let us drive it again for an hour straight long time to see if we hear it which we didn't. The whole process of buying my new SUV was flawless and sooo easy. The facility is beautiful and clean and just over all lovely. Everyone was so helpful and nice and I wasn't looked down to when I didn't understand all the car jargon. They explained everything so well. Corey in financing was super helpful as well and made it so easy!! read more

All these negative reviews tell me that people are lazy and have no personal accountability. I can't speak for the rest of the staff but I went in and spoke with Rachel Talley who is without question the best car sales person I've ever dealt with. And I have purchased about 15 cars in my lifetime. She is transparent and goes above and beyond. Highly recommend. read more

I have to agree with Scott K. THEY NEVER RETURN CALLS!!!!!!. I purchased a vehicle brand new 2018. I have had to go else where for oil changes and other services because they always tell me that their phone system is down. Last Thursday I called them because my door on the driver side won't close. Once again they told me that the system is down and they would call me back but NEVER DID. I will reach out to the BBB tomorrow to let them know of how poor this company is being ran and Ford because it's time to get the word out. read more

Ordered a part on Thursday it was supposed to be there on Saturday but it didn't come in. When I went to pick it up the young man at the parts counter started making calls and tracked one down for me at another dealership so I can have it for work Monday morning. He was extremely helpful. read more

At 65000 miles, the engine of the car I purchased here needed to be replaced. The service department said it was due to a defect but, since it was no longer under warranty, they were not responsible for the defect. The manager told me that that's why warranties are only for 60000 miles, extremely inferior quality. I had to take my car to a different dealership for repair because I had moved and after my engine was replaced, the engine light came on the next day. When I took it back they said the turbo was bad. They gave me a ride to pick up a rental and made some appalling racist remarks on the drive there. I reached out to Ford corporate and they did nothing. They clearly don't stand behind their products and apparently condone racism. read more

I communicated with Bill Gramann mostly via email leading up to my purchase. I have a pretty crazy work schedule and wasn't going to be able to go up in person until I was sure that this was the car I wanted. We worked out all the details ahead of time so when I showed up to close the deal we were able to cut through all the BS and close the deal quickly. I felt very confident in my purchase and taken care of through the whole process. This was my first "big boy" car purchase (w/financing), so this was very important to me! read more

Beechmont Ford - Car Dealers Near Me - Cincinnati, Ohio

had my car valet picked up and dropped off for an oil change on 8/22/23 and eother the valet driver or the person who changed my oil store my medicine out of my car! currently waiting on the manager to call me back before I call the police and file a rep against them. would not recommend this place to anyone!!! stay away!!! read more

I had a good experience here with their service department. I had two issues I need help for with my 2014 Ford Mustang. The first was the power supply through the 12 Volt cigarette lighter. My GPS car charger worked in my last vehicle and in other vehicles, but not in the Mustang. They checked the electrical system and have assured me that the power ports are functional. While I'm not certain, I'm writing this off to the charger since other charging devices seem to work. The second issue I have is with the passenger airbag system. The airbag system enables and disables based on if the sensor in the seat detects an adult or not. They've explained to me that the vehicle is operating as designed which so far appears to be true. I give the airbag design a 1 star rating as I'm unbelievably disappointed in the design of the system (I'm an engineer), but the dealer gets a 5 star as they've done everything within their control. Everyone at Ford was very friendly and helped me out. I'll go back to Beechmont Ford read more

I've had the pleasure of working with this company for a little over two years now. Absolutely love it and am proud to recommend to all my friends and family! read more

Great dealership with amazing customer service! I bought my last vehicle here and continue to come here for my regular oil changes.

Had a great experience working with Chad Williams and Cliff on the recent purchase of a 2018 F-150 Lariat. My husband had driven to numerous dealerships and found most sales persons severely lacking. Chad was extremely helpful on the phone before we ever showed up. We drove 4hours to look at a couple vehicles. Chad and the dealership made it easy to test drive, spent time explaining the technology in the vehicles (so much has changed since our last purchase). Felt the price was fair. Totally love the purchase. It was an exceptional experience. Thanks Chad for making this a positive experience. Dan and Bernie read more

Every time I've come to Beechmont Ford, I've been treated with respect and have had great service. I would highly recommend this dealership for all of their car buying and maintenance needs. read more

Had to unexpectedly purchase a new car. Was able to find one quickly that fit my budget. Efficient, respectful process. Would buy here again. Service dept has handled an oil change for me. Quick service with great communication. read more

Generally I do not expect great experience and car buying in the same sentence, but Stephane in Sales was great to work with!! I walked out with the vehicle I wanted and although a long afternoon I felt no pressure to buy anything I hadn't planned to purchase. The others I interacted with such as sales manager and finance department were equally as pleasant and professional. read more

We purchased a car here in April of 2011. We test drove the car at Kings Ford, but I spent time finding the exact model and color of the car we wanted, which happened to be at Beechmont. Since Kings was rude to us, we went to Beechmont. We knew what we wanted (if you are buying a lime green car, you know what you want) and they got the car for us quick. Our salesperson (Matt? Probably. Sorry, dear salesguy. You were really nice. I just am forgetful) was great and got the car ready for us to take home that day. Overall, our experience was great. In terms of buying, wondeful. Very helpful, still helpful about stuff like Sync, great. Service has been kind of awful. We took it in because the brake fluid was low (which is really worry some) and said we needed that taken care of plus an oil change. Got two miles down the road, light turned on. It also took an hour and thirty minutes to do that oil change. Then another hour to fix the mistake they made. I'm just going to mosey down to Jiffy Lube from now on. read more

My husband and I received excellent service from Tyler Simmons this past weekend. He was thorough, friendly, and we never felt pressured or uncomfortable with him. We can't say how much we appreciated his help! read more

I came in for service and worked with an amazing guy named Collin. He gave exceptional service while making me feel welcome and at ease. If you're needing service, he's your man! read more

Beechmont Ford - Car Dealers Near Me - Cincinnati, Ohio

I have purchased a 2011 F350 from Mt. Orab Ford in Mt. Orab, Ohio. I had an excellent experience, the salesperson (John) searched for my truck and found one in Michigan..he cared! I was able to sell my trade-in through the dealership to an individual who wanted to buy it immediately. The price was fair, the trade-in was fair and the small town friendship was excellent. And, of note-I was allowed to drive the truck without any salesperson..I guess they trusted me with the truck!!! Go to Mt. Orab Ford NOT Beechmont Ford. read more

Amazing Customer Service for Sales and Service! Jack was a great help to me in Sales and found the right truck I wanted at the right price. He was helpful from start to finish. This is the way a dealership should be. I typically don't write reviews but this is the place to go. Everyone is very friendly and customer service is at the top of their list. read more

Made an appointment online and received the confirmation email. When I showed up at my confirmed time I was told they had no appointment on record. There was zero attempt made to fix the issue or accept accountability for the error. I left a message for the service manager that day to discuss my issue but have not received a return call several days later. I bought my truck from this dealership and have had most of my service done here despite it being 30 minutes from my home. This is my second bad experience with this department and I don't plan on returning for a third. read more