I've had nothing but wonderful experiences at this dealership. I was living in florida at the time I purchased my first car from them and did so after having abysmal experiences at south florida dealerships. I figured going back to my hometown dealership may be less of a headache and I was correct! Years later and now living in California, I'm in the market for a new car. I gave some local dealerships a shot and they were awful. Besides being obnoxious salesmen, the markups were absurd ($3k-$10k+ over Msrp). So I coordinated a purchase again with my hometown dealership and they were more than accommodating to the challenges that posed. They were in contact with me every step of the way with updates on the build, transportation of my car from Japan, and then transportation to me from Ohio. Andy is an asset to the company and we'll continue referring friends and family there. read more

Beechmont Toyota - 2021 Toyota 4Runner Venture - Car Dealers Near Me - Cincinnati, Ohio

I've now come to this Toyota twice for an oil change and they are so kind and informative. I was afraid that I might get 'handled' but my concerns were in vain. This Toyota location is so kind, helpful, and professional. I will continue to drive out of my way to visit this location. read more

Picked up my new car just a few days ago. Traded in my old car. I have to say, over all the years I have been buying cars, this was the overall best and most pleasant experience I have had. Beechmont Toyota is not close to me, but I determined it is worth the drive and I will make the drive to get my car serviced. Salesperson: Dave did a great job. We could talk openly in regard to what options I wanted and he evaluated what would be the best configuration of the Toyota to get. He gave me a nice tour of the dealership (more on that latter). Pricing and trade in were reasonable, to start, and then I did some negotiations to get to a final price. There was no sales pressure other than "what can we do to make this deal today", at which point I told him what it would take and they were agreeable. There was no bringing in the manager to try to "pressure" me. I recognized that when I was going to pick up the car it would take a while to complete all the paperwork and get an orientation on how to operate the car. He said plan on 2 hours and it took close to that long. There is a lot of paperwork that is required. When I went to pick up the car they had a nice banner to recognize and thank me. The Dealership building: Very nice and friendly layout. Nice waiting area for when you take your car in for service. Service area was nice, clean and the people there were very cordial. They have a special indoor area where people go to pick up there car. It is indoors so you can easily get go through the car features. Business Manger - Jim: Went through all the paperwork. He did a great job explaining everything and also discussed the various additional protection packages I could get if I wanted. It was an open and frank discussion with no pressure at all. I had been to other Toyota dealership during this process and could not be happier with Beechmont Toyota. As I said, it is a little longer drive for me, but I intend to make the trip. read more

For twenty plus years the service and sales has been a trainwreck at anything owned by the Woeste Group. This latest time the sales representative scheduled an appointment with my wife to drive a vehicle. They sold the car without calling even though they emailed her today that she would get the VIP treatment upon her arrival. The General Manager or his associate manager would not pick up the phone though I attempted to call multiple times. This has been our experience each time we have attempted to give them another chance. We buy and service all of her vehicles from Joseph Toyota despite living less a mile from Beechmont Toyota for over twenty five years. Woeste promoted a extremely rude service tech to sales representative when he verbally chastised my wife in front of our young children. Even the children were appalled. Disgraceful organization. DON'T BUY OR TRUST THEM! read more

took my tundra in for a scheduled oil change by appointment when I arrived told me it would be a 3 hour wait, last appointment took over 2 hours, why make an appointment. No management, terrible service. I've gone elsewhere with no problems. read more

Appointments take forever. Once was here for 3 hours and was estimated 1 hour. They forgot to text me that my car was ready and I was sitting in the waiting room, checking in periodically being told my vehicle wasn't ready while it was sitting in the lot. They apologized once I called to let them know what happened but I had to ask for a complimentary oil change - wasn't offered anything. Came in for the free oil change and it's a 1.5hr deal. Seems too long and this is my 3rd slow experience. read more

Do NOT go here, if you're looking for wheeling, dealing, scheming, slimy, dishonest sales people (I have a list of dealership alternatives for you). Absolutely STAY AWAY from Matt S if you're looking for a miserable experience that leaves you feeling like your neighbor broke into your house, ate your leftover pizza, kicked your dog, and stole your wallet. You won't believe I'm talking about any dealership, let alone one with such poor Yelp reviews... and no, I have not and will not receive kickbacks.... HOWEVER, this was as pleasant an experience anyone could possibly have in buying a car. Are you sitting down? I would be so bold as to say... we.... had... fun! I know! Seems impossible, but it happened. We were greeted in a friendly and unthreatening manner by Matt, walked to the exact vehicle we wanted, had smooth negotiations, and left feeling like we made a mutually beneficial deal... and the only "lube" required, remained in the vehicle! No painful "transactions!" We shopped around, dealt with at least five other dealers, and let me tell you - there are some real a-holes out there. Avoid all of that noise. Go see Matt and get yourself the car you desire for a fair price. Tell him Heather sent you! read more

Amanda, Don't know how you people sleep at night! This was my first (and last!) "certified" pre-owned car buying experience with Toyota. I complained about the brakes during the test drive. The salesman, Kirt Mowery and sales manager, Jon Mai, both knew there was a problem with the brakes when I bought the car. Now you are just telling lies to try to make yourself look better. My mistake for believing your team was trustworthy and going to be true to their word. Should have read the reviews on here first. No way do brake pads completely wear down to where a caliper has to be replaced that soon. I'm a cautious driver, not someone who speeds and slams on the brakes all the time. You totally missed the point another dealership confirmed the brakes needed replaced within three months of purchasing the vehicle (which I TOLD the service advisor when she scheduled the appointment)! Your dealership was clearly never going to call me to do the repairs so I had to call them. Also, the other dealership fixed the brakes for HALF what your service advisor quoted. No way in hell was I ever going to drive another two hours and bend over and take it again from your dealership. They knew I lived two hours away! Your words are meaningless. read more

Broke a passenger mirror off (don't ask!). Order part, scheduled service and got it taken care of - easy.

I am only giving a 1 star because I like toyota cars. This dealership is garbage!! The sales people are arrogant and quite frankly rude. They walk and talk like their crap doesn't stink. If you want to buy a Toyota I recommend going to any other dealership than this one. read more

Great service on my Tacoma truck that I plan to keep for a while longer. I saw Ken as a service advisor. he is so knowledgeable and explained everything to me. read more

My wife and I were told the appointment would be approximately three hours. We dropped the car off at 9:30. At one o'clock we called for an update and have been trying to get someone to return our call/text for over an hour. We have children to pick up from school and need to plan around this car pick up. A simple and quick return call would have sufficed even if that meant a later pick up time. Not returning calls/texts is VERY unprofessional. read more

The folks in the parts department are quite attentive and knowledgeable. I was able to get quick answers to some questions I had about he parts I had ordered as well as some tips that helped me make my repair easier. I really appreciate the thoughtfulness and time I was given. The amenities are quite nice as well! Coffee comes up hot and steamy with a variety of choices. Tea is available too! I also bought one of the cup holder stones that soak up all my condensation drips from my bottled waters. It is the handiest!! read more

I've been to this dealership three times since buying my Toyota. Two out of three times I had a I wait an excessive amount of time. 95 minutes today for an oil change. read more

Will never do business with this dealership again. Just horrible. I've purchased plenty of cars in my life and this wasn't even my first Toyota. I made an appointment to come in with their internet sales team. When I walked in you meet a reception desk (which is actually nice instead of waking around until someone acknowledges you) who called the sales agent I worked with via email. She greeted me within minutes and sat me down at a desk covered with spilled coffee stains while she went to get another salesman. Should have known it was going to be messy! I was then introduced to a sales agent who just asked if I wanted to see the car as they already knew which one I was interested in. He stood aside while I looked at it, told me nothing about it, and said absolutely nothing the entire time. He then asked if I wanted to test drive it, which I did. He sent me on my own, which I though odd, but that was fine. I could tell it was pulling and when I came back I told him it was pulling to the right and clearly needed an alignment (we'll come back to that). He shook his head and just asked if I took it out on the highway while walking back to his desk where he wanted to talk numbers while a other sales agent appraised my trade in. Well, there was no talking because he was waiting for the other agent who came back with a low number (always take your car to CarMax who will give you a fair appraisal for free). They have me a number $4000 less than Carmax and I told them so. At that point he got up and walked away and the agent who appraised my car came back. He was incredibly nice and easy to talk too, but he was a born salesmen. Very pushy, had all the right words, didn't listen to what I had to say, etc. I can't even begin to tell you how many times I told them I wanted to leave, to give me my keys back (that must be a tactic they use as they never gave them back to me when they took it to appraise), and that I wanted time to think about it because I wasn't happy with the numbers. So, back and forth it went. We finally came to a number I was happy with. I was told they have hundreds of banks they can work with to get a good interest rate etc. I finally was sent over to the person who signs the paperwork for you and the numbers suddenly changed. They went with Toyota finance (shocker) even though the rate wasn't great, the trade in value suddenly went down $700, and the payment was higher than I agreed too so I put a stop to it and as I had enough I said I wanted to just leave, no, can't do that! By that point I felt like a hostage-as dumb as it is to say. The finance guy actually has the nerve to ask me "What changed since you were just out there" when I disputed the numbers. REALLY?!? So, here comes the pushy, but nice salesmen who adjusted everything to what I agreed with. Great, just get me out of here. I'm signing the papers and there is a portion you have to initial. One section says that you will not hold them responsible for anything true or not that the sales agent told you. What?!? I have NEVER had a car dealership have me sign anything like that. It really speaks volumes to the type of place this is. I go to leave, first sales agent is waiting by the car told me my plates were on and to send me on my way. I'm on the highway and it's still pulling. What?!?! That entire time he didn't have it fixed? What was he doing when he was gone for so long? To add to it, I get home and found he didn't even put the front plate on. Hello! It's Ohio! It's required by law. There was no bracket for it either. He just shoved the plate in the glove compartment. So I emailed the original internet sales lady and complained. She was at least responsive and spoke with the service manager to ensure both issues would be covered. Well I hope so, the car has a warranty! So, took a week to get in. They tell me my appointment is at 11:45 and to expect to pick it up around 5. Really? For a bracket and alignment? Yup, sure enough. I picked it up and the service people are nice. Said it was a bad alignment, which tells me they didn't do their 180 point certified pre owned inspection very well. After that, I was just done. I will not bring my car here for any follow up service ever again. They've actually put a bad taste in my mouth for Toyota in general. Back to Subaru I go. read more

2 weeks after placing my non refundable deposit, I was informed by "top" salesman Mike Cornett, that my camry XSE would not come with the sunroof. He stated that "they ran out of parts at the factory". Mike then encouraged me to get an aftermarket sunroof installed after purchase (so i was unable to see the final product until after i had fully purchased the car, which of course the sunroof installation left damage to my headliner and the 3rd party installer refuses to return my calls!) and refused to refund my deposit when questioned. Mike even went as far as to blatantly lie about the factory sunroof installation process. When I presented the concern of cutting a hole in the roof of a brand new car Mike stated " That's what the do in the factory ". of course I knew that they mold the roof of car entirely differently if it came with a factory sunroof, but it was annoying and a little entertaining to understand that Mike would literally say anything to make the sale. I definitely regret committing a deposit. When I showed up to get the car, the interior had several mud and dirt spots, and the windows had streaks through them. I didn't expect it to be completely spotless, but the idea of driving a new car home to clean it right away didn't sit well with me. After asking Mike to clean it twice (the first time he sent a lackey, the second time he took it upon himself and both of them missed the specific spots I mentioned ) I finally decided to grab a towel and cleaning spray from the cleaning cart nearby and cleaned it myself while Mike was away preparing paperwork. Talk about service! The encounter with the non check reading financial advisor named Jim wasn't any better. I made a mistake writing my check for too much $ over MSRP due to the now required sun roof installation thanks again to Mike Corn, that caused to be voided by my financial institution days later. My mistake, but one that Mr. Financial manager Jim overlooked as well. I never imagined i was being screwed so much on the price compared to MSRP. Once discovered, I attempted to reach out to Jim and the beechmont team first and was told my call would be returned. Once it was finally returned the next afternoon, I was threatened by Jim to bring the car back immediately until the check was resolved or he would report the car stolen, he did this knowing I was at work(as the only manager on duty for the day) and had a 2 hour drive back to beechmont, so getting there was literally impossible. I'll never step foot near this place for anything, a bunch of lying a$$ cowards. Thanks for ruining my entire experience. The sunroof sucks, but besides that the car is cool. That combined with Google making me are the reasons for 1 star instead of 0. DRIVE TO THE NEXT TOYOTA DEALER!! read more

Love Terri H as a service advisor. Great communication and always so friendly!

Came in for an oil change and a noise in my engine. Of course it didn't make it the day I brought in for service. Wish they would have checked when I came to them with the noise at the time. I anyways go there unless I in florida but I always stick with Toyota. So being a return customer you think they'd would've check since the the noise was LOUD!!!! Hope it doesn't come back..... read more

We ended up here on Sunday because another dealership that we drove to did not open til noon. Beechmont Toyota was open at 10AM. Yay! We were looking for a new Prius. We test drove one with Adam Lester. He was nice and not pushy at all. After minimal negotiating we came to an agreed price. Unfortunately, the one we wanted got sold. They located one for us, and we came to get it after a few days. We wanted to upgrade to leather interior. We found out that we couldn't have leather on the steering wheel, so we ended up upgrading to a Prius 4. They found us the color we wanted and we got it the next day! Very happy customers! (I also overheard other customers telling the manager that they were also extremely happy with the service. They had less positive experiences at other dealerships.) read more

I Leased a new tacoma on june 4th. My experience with this dealership was far from acceptable. I was wanting to lease a new Tacoma and wanted to add roof bars before purchasing. Because the parts department was closed at this point, they were not able to get the price and add the part to the deal at that moment. I was instructed by the sales guy that I can just sign my papers and they would add the roof bars to the agreement the next day. Over the next week I had to call 5-6 times because no one had gotten back to me about the roof bars. Turns out no one knew anything about me requesting the roof bars to be put on my truck because the sales guy had not told anyone. At that point they said I would just have to resign the lease agreement to add the roof bars into the deal. So a week after initial purchase I resigned the paperwork and was told this would go into affect quick so they wouldn't pull my credit again. You have a 2 week period of which new credit requests do not have any negative affect on your credit. I told them I was concerned about this time frame and they told me it would not be a problem. I have since had my credit pulled again on 6/29 which significantly dropped my credit score because of having multiple hard pulls in a short period of time. All of this would of been avoided if they would not have lied to me about being able to add the roof bars after signing the papers. Its also shitty that I had to call a ton of people to even see the status of the roof bars just to find out that they had not even ordered anything. Their resolution for lying to me about being able to add the additional parts after signing and making me chaise people around about it was to offer me a oil change and a few car washes. If they would of done this right at the beginning, my credit would not have been hit again almost a month later. This is my first new car experience and I will not be going to this Toyota dealer again. read more

I dropped off the car over the last weekend. I was very disappointed to learn from another associate that I would not be able to have car oil changed before my daughter's out of state trip this weekend as the schedule is full for the entire week. I was thrilled when Ken Reynolds mentioned that he would help to find me a slot for the car to get serviced, and he did. I have been using Beechmont Toyota for the last 25 years. Ken has always been my favorite rep for many years. He is always fun to work with great customer services. Often, he go above and behind to make the car servicing experiences more delightful for us. Thank you, Ken. read more

I was early to my appointment. Becki was my service advisor and let me know the service would take from 60 to 90 minutes. In less an hour, I was on my way home. I set up my next appointment for service before I left. Thanks for a positive experience. read more

Andy Wiesman is great! I am a nervous shopper and typically get anxiety for big purchases. He answered my questions and really calmed me down. He went the extra mile to find me the exact model and color that I wanted. My entire experience was fantastic. Thank you! I HIGHLY recommend coming here for all your car needs. read more

I had 18 month service on my Tacoma in November and now the paint on my wheels is chipped and damaged from careless use of an impact wrench. I called to talk to the service department about it, and was told I really should talk to the service advisor who checked me in and out that day. He was not available at that time. I was assured he would call back the next morning. No return call, so I called back and he was noti in the shop. Finally got a call Saturday morning and missed it as I was sleeping. He left his cell number on the voice message. I returned the call later and was unable to get an answer, so I left a voice message. Monday came and went, no call or text. Tuesday afternoon no call. I called back again to the advisors cell phone and received no answer, left another voice message. I called Beechmont's main number and asked if I could speak to the service department manager, apparently they're all managers. There's no one person who directs the department. So I sent a text to the service advisor/ manager and still waiting. What do I have to do to get help here? I really like the dedication to customer satisfaction. read more

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Brought my 4Runner in for routine maintenance. Mary greeted me promptly, kept me informed of the progress, suggested some additional services, and got me back on the road within an hour. Thanks Mary! read more

If your looking for a new or used car Vic Coomer is the guy to talk with. He is very responsive and will let you know ASAP if the car your looking for is going to be delivered. Vic is also very knowledgeable about cars and will help you get the best deal on your trade in. read more

Very disappointed. I was in the market for a new Toyota Camry Hybrid XLE loaded. We went to Beechmont because of their affiliation with Costco which offers a good discount on top of the Toyota promotion of the month. Because we wanted a specific color combo, we had to place an order with the factory to get exactly what we wanted. The expected wait time was quoted to be two to three months. Three weeks later, the fleet manager (who works with Costco accounts) called to introduce himself, let us know that our (very nice) sales person was no longer an employee, and to confirm what we were looking for. A week later, he called back to tell us that they had tried to get the factory to accept their order 3 times, and failed three times. They told me that they had discussions with the district manager and that he also failed in convincing them to build my car. He explained Toyota had stopped making high end Camry's earlier than expected, and that they were NOT MAKING ANY MORE 2017's. They said they could refund our deposit and would contact us when the 2018's were available, but that the wait for a high end one would be longer because they would start 2018 production with cheaper versions. The next day (Saturday of Easter weekend) we went to another local Toyota dealer, and I'm glad we did. We shared about our experience with Beechmont. Within 20 minutes, the other dealership had located two near matches outside of the midwest area; one in Pennsylvania, and one near Chicago. (That was an extra step that no one at Beechmont thought to do.) They promised they would call back on Monday and let us know if they were successful in securing either car. I got the call as promised on Monday, but the news was not what I expected. They told me that they had succeeded in placing the exact factory order we wanted. They told me the car would be built on April 27th. They called me on April 29th to tell me they had the car. I am now driving my new made to order Camry Hybrid which Beechmont insisted could not be made. Beechmont gets an F for effort and integrity. I will never deal with Beechmont Toyota again. read more

Took car in for regular service, oil change and tire rotate. Everyone was friendly, helpful and my car was done before I could think about it. read more

They advertised a Toyota highlander Hybrid, discounted by $3800. After emails and telephone called, I was quoted 2 different lease options. I arranged to come in on Saturday to purchase it. I called on Friday to confirm availability, Brad Jr confirmed it was available. On Friday, after driving 61 miles, one-way they told me the General Manager is using the vehicle as his personal ride and it was not for sale, even though the vehicle was on the lot. This vehicle was advertised with the largest discount of the Highlander Hybrids, and I was quoted a price, however; they would not sell it to me. I sent an email detailing the situation to management and received no response. I have filed complaints with BBB and Ohio Consumer Complaints. This tactic is explained on Ohio's Consumer web site. After the BBB contacted the dealership, a different GM called and offered me a fair deal close to the initial offer. I won't do further business with these people. I still question if an inexperienced buyer may have been taken. read more

I'd recommend proceeding with extreme caution. I purchased a used 2015 subaru wrx, while looking at the car I was told it had an aftermarket exhaust, air intake and a tune. Perfectly reasonable. A month later on the freeway an aftermarket control arm broke causing me to spin out on the freeway almost being hit by a semi. Now a few months later and the car needs a new transmission due to an improperly installed shifter not disclosed at time of sale. When contacting the dealership for remediation they are offering no assistance. If you want to spend your money I'd suggest any other dealership based off of my experience. read more

I live in KY, but take my Toyota to be serviced at Beechmont because of their honesty and excellent customer service. I enjoy the waiting area and I'm usually out of there in less than one hour with an appointment. read more

Personally my wife and I own Honda's, from Honda East, best service dept. ever, but about a year ago our son received a 1998 Corolla from an elderly aunt. Every time we have to make a service appointment, it's 4-6 weeks out! WTH, always a 2 hour wait for an oil change. Would never buy a Toyota, just because of this dealership, I suppose you would have to rent a car for a month if you had real car issues. Been going to Honda for 20 years, never had to wait longer than a couple days. Worst dealership ever! Called today at 7:15pm for service dept. operator said they close at 6pm!!! "Winter hours" how the heck is that even possible! A dealer as big as this only open till 6, no wonder you have to wait so long for an appointment, they only work 3/4 of a day. Beechmont Toyota, get a clue! This is not 1980. read more

Can't complain. Had tires installed on my car and the whole process was smooth from check in to when my car was completed. The service tech Ben Beck personally handed me my keys. Will keep using them due to convenience, smooth process and great staff. read more

CONSUMER FRAUD! Came in for brakes being at replacement levels. Left with non Toyota pads and rotors despite my receipt listing oe Toyota brake rotors and pads being installed. When I brought the car back to discuss the matter, they ignored me about the brake parts installed NOT BEING TOYOTA OE PARTS. They sanded the front pads, replaced the rear pads and turned all 4 rotors in 3100 miles of driving. The rotors rust over night 650 miles later and the brakes grind every time I stop. The rotors are now cut up and scared from the poor quality brake pads installed needing replacement again. I had contacted Toyota and nothing happened but a "thanks for playing" email. A few days after that a gal from the dealer called in the middle of my work day and I had asked her to call the following day as I would not be busy. That was 2 weeks ago. Small claims court for next month as I will be getting a refund for this consumer fraud. read more

At 63 years old, this was the most outstanding auto purchasing experience of a lifetime. Steve and David both were outstanding, friendly and helpful. Made it fun! I don't have his name in front of me but the Gentleman that did finance made it as painless, understandable, and informative as I have ever experienced. Also outstanding! Beechmont Toyota is a great place to do business and I have recommended to several of my friends. I will be back for my next vehicle for sure. Thank you. read more

Wow! Just walked into the showroom at Beechmont Toyota to look at a Camry. The first employee I saw stared right at me but didn't return my greeting, then asked me if I needed any help when I began walking around a Camry. I replied that I was just looking for now. She then told me that they weren't actually open for another 10 minutes. Despite that, there was one other customer talking to a salesman and a couple waiting to get their car serviced about 20 feet away from me. The employee said that she thought that the door was locked...as I walked out, she finally said, "but you're welcome to stay"! She needs to look up the definition of welcome. read more

After emailing and dealing with the internet sales person, I was told that they would match or beat another Toyota dealer price. Well let's just say their offer was $2,500 higher than another dealer and was told that there is no way the other dealer could sell the Toyota RAV4 at that price I had a written quote on. That was completely inaccurate as shortly after we went to another Toyota dealer and closed the deal in about 1 hour at a significantly lower price that beechmont said could not be done. Apparently not only do they not tell you the truth about matching a written offer which I emailed them to see first hand, their internet sales people do not go to the manager to ask, they just want you to come in so they can jack the price up on you. read more

I bought my Camry from Beechmont Toyota in 2018 and they were great! I've been back several times for routine maintenance and again they here great and very easy to work with. Always very informative and helpful. My vehicle is a 3 year lease and they will definitely continue to have my business! read more

I would advise against using this dealership, especially if trying to buy a vehicle online. Had talked to a sales rep over the phone about a car. I told the sales rep that I would like to purchase the car through financing, received approval for financing was ready to place the deposit for the car when the sales rep said that someone else was now looking in person at the car so I would have to wait to see if they wanted it. After waiting for about 1 hour with no response I was told the person in the store was still looking and wasn't sure. That's when I decided I would go to another dealership read more

I have never had any issues with this service center. Getting checked in and out is fast, with no unnecessary waiting.