Can't complain. Had tires installed on my car and the whole process was smooth from check in to when my car was completed. The service tech Ben Beck personally handed me my keys. Will keep using them due to convenience, smooth process and great staff. read more

Wow! Just walked into the showroom at Beechmont Toyota to look at a Camry. The first employee I saw stared right at me but didn't return my greeting, then asked me if I needed any help when I began walking around a Camry. I replied that I was just looking for now. She then told me that they weren't actually open for another 10 minutes. Despite that, there was one other customer talking to a salesman and a couple waiting to get their car serviced about 20 feet away from me. The employee said that she thought that the door was locked...as I walked out, she finally said, "but you're welcome to stay"! She needs to look up the definition of welcome. read more

My car was ready in the time span quoted to me. A technician went over everything they had done and included a report on all aspects of the car's condition. read more

CONSUMER FRAUD! Came in for brakes being at replacement levels. Left with non Toyota pads and rotors despite my receipt listing oe Toyota brake rotors and pads being installed. When I brought the car back to discuss the matter, they ignored me about the brake parts installed NOT BEING TOYOTA OE PARTS. They sanded the front pads, replaced the rear pads and turned all 4 rotors in 3100 miles of driving. The rotors rust over night 650 miles later and the brakes grind every time I stop. The rotors are now cut up and scared from the poor quality brake pads installed needing replacement again. I had contacted Toyota and nothing happened but a "thanks for playing" email. A few days after that a gal from the dealer called in the middle of my work day and I had asked her to call the following day as I would not be busy. That was 2 weeks ago. Small claims court for next month as I will be getting a refund for this consumer fraud. read more

At 63 years old, this was the most outstanding auto purchasing experience of a lifetime. Steve and David both were outstanding, friendly and helpful. Made it fun! I don't have his name in front of me but the Gentleman that did finance made it as painless, understandable, and informative as I have ever experienced. Also outstanding! Beechmont Toyota is a great place to do business and I have recommended to several of my friends. I will be back for my next vehicle for sure. Thank you. read more

After emailing and dealing with the internet sales person, I was told that they would match or beat another Toyota dealer price. Well let's just say their offer was $2,500 higher than another dealer and was told that there is no way the other dealer could sell the Toyota RAV4 at that price I had a written quote on. That was completely inaccurate as shortly after we went to another Toyota dealer and closed the deal in about 1 hour at a significantly lower price that beechmont said could not be done. Apparently not only do they not tell you the truth about matching a written offer which I emailed them to see first hand, their internet sales people do not go to the manager to ask, they just want you to come in so they can jack the price up on you. read more

I bought my Camry from Beechmont Toyota in 2018 and they were great! I've been back several times for routine maintenance and again they here great and very easy to work with. Always very informative and helpful. My vehicle is a 3 year lease and they will definitely continue to have my business! read more

Before going into Beechmont Toyota, I would have given them 1 star, based on my experience with their Internet Representative (Vanessa). I had originally started my car search with an "Online Price/ePrice" request, and received an email from Vanessa. She was incredibly unprofessional. When working with someone through email, especially when it involves earning my business, I expect it to be professional. Vanessa sent me numerous emails with typos, incorrect punctuations/capitalizations, and poor grammar. Needless to say I was less than impressed. I decided to give them a second chance, and went into the dealership when I was ready to test-drive and make my purchase. (They seemed to be one of the only dealers to have a 2013 still in stock, now that the 2014 model is out.) I worked with Tony, who was great. Not pushy at all, and I worked with him on possibly trading in my current car. Although they weren't able to match the price CarMax had given me on a 2012 VW Passat (I ended up taking it back to CarMax to sell), I got a great price on a new 2013 Prius C, and I am loving it so far! I'm glad I ended up giving Beechmont Toyota a second chance after a bad first impression. read more

I would advise against using this dealership, especially if trying to buy a vehicle online. Had talked to a sales rep over the phone about a car. I told the sales rep that I would like to purchase the car through financing, received approval for financing was ready to place the deposit for the car when the sales rep said that someone else was now looking in person at the car so I would have to wait to see if they wanted it. After waiting for about 1 hour with no response I was told the person in the store was still looking and wasn't sure. That's when I decided I would go to another dealership read more

This review is for the Service Garage at Beechmont Toyota. Although I bought my Camry from Kings Toyota, since I moved to Columbia-Tusculum three years ago I have been taking my car here for its oil changes. They are awesome in their service department. You can make an appointment on-line or call it in. They send you reminder emails too, which helps me since I forget to write my appointments down. They also give you a keychain card (Think Biggs Pump Perks or Krogers Plus card you keep on your keychain), and with that, every time you come in they swipe it so it stores all your information, and you can view it on-line. They are very quick for oil changes, less than an hour, and they usually have a coupon in the mail, or they just add it on at check out if you forget to bring it. The staff is so friendly too. Their new facility is POSH. I never thought I would say a service garage was posh, but they have runners who bring your car out, and they are wearing white collar dress shirts, bow ties, vests, black pants and dress shoes. Yes, like a high class valet. The waiting room is nice too. A flat screen TV with a couple of couches and chairs, then the kiddie area in the corner has a flat screen for TV shows AND a flat screen TV for PS3 games! They also have current magazines in a nice spindle. Nothing worse than being some place and all they have is four year old US Weekly and Vogue magazines lol. They serve free Starbucks coffee in the waiting area too, as well as juice and water and snacks. Also if they are busy they have those pagers where it lights up and buzzes when your car is ready. Target on Beechmont is across the street, but there is no light nearby so if you want to go while you wait, you gotta play frogger lol. read more

I have never had any issues with this service center. Getting checked in and out is fast, with no unnecessary waiting.

Every time I drop my car off for service I get reached out to by a sales rep for an extended warranty or that someone "needs my car and to call them back as soon as I can". I don't appreciate my information being given without my permission to the sales team when I just come in for an oil change. Seems to me they are more concerned about making a buck then taking care of their customers. read more

I was told to come in for maintenance by the service department. I scheduled the appointment on a Saturday morning - my day off- and was told this was a requirement for me o maintain the lifetime Toyota power train warranty. Once I arrived, I was told that it would be $129.99 to have them change my oil and tires as I was slightly over the mileage for the free service. And there was no point into he service. Do not recommend at all, go elsewhere. read more

I called Beechmont Toyota to discuss wheel alignment for my car. The young lady said she'd be able to get it in if I can leave the car with her today. I said let me confirm and get back to you. I called back 30 min later. The guy tells me they can't take it in, and that the first available appointment is 12 days away! I am going somewhere else .... today and for all my other automotive needs. read more

I took a vehicle here to get a mirror fixed. I called the day before to see if they had the part. They said they did not have it and would have to inspect the car first. At no point was I told I needed to schedule an appointment for this. In fact, it was told to just bring it in whenever was convenient for me. When I brought the vehicle in, I was then told I needed an appointment. The next available one was several days later. They told me I could leave the vehicle there until the appointment. When they called with the estimate, they told me that I should call my insurance for assistance with paying for the repairs. My insurance did an estimate that did not match Beechmont Toyota's estimate. It was for substantially less. On the estimate from my insurance company, there was a link to submit addendums. I sent this to Beechmont Toyota. Meanwhile, my wife delivered our daughter and there were severe complications leading to an extended stay for both my daughter and my wife. I received a call from Beechmont Toyota complaining about how long my vehicle was in their lot and saying they did not receive anything useful from my insurance. I explained that I was in the hospital with my wife and that my daughter was in the NICU. I explained that there was a link they could submit information on. They asked me to submit the information for them because they were too busy. They, also, explained that they will not deal with insurance. They refused to price match on labor because they are not a body shop, they are a service center. The estimate from my insurance had the labor listed as more than $100 less than Beechmont Toyota wanted to charge. This was based on the average cost in the area. Beechmont Toyota said that this average must be only for body shops and could not give a reason to justify the higher price of their labor. Also, the person I was dealing with was never available unless I asked for a manager. When I did this, he was immediately available every time. Long story short, Beechmont Toyota wasted my time, complained because my family was experiencing medical issues, wanted me to do their jobs for them, and attempted to charge far more for a job than is reasonable. I strongly advise that no one gives them their business. They have lost mine for life. read more

Was definitely a huge disappointment for a lot of reasons. I'm pretty sure they didn't take me seriously at all just because I'm a woman and I'm young, They take advantage of you for sure. Their system couldn't even find the person who was trying to be my co-signer even though he had a license and pays taxes and has an SS card. Then when I finally got approved, after a week they come back and tell me I'm not approved anymore. I'm sure they'll comment trying to stick up for themselves but please don't buy into it. It's literally the worst joke ever. I really thought they'd be different but I should have known better. Lol. Also kept getting hung up on and transferred and they said they would call me several times about giving my $2000 back and I think I'm just going to have to get it back in person. read more

There's a reason this dealership has such low ratings. I unfortunately chose to purchase my vehicle here despite having a quite pleasant experience at Kerry Toyota in Florence. The salesperson was very pushy and chose to omit information that resulted in me paying a higher monthly payment than what I was comfortable with. After having a negative buying experience, I continued to bring my vehicle in for oil changes, giving their service department the benefit of the doubt. Big mistake. Their online appointment scheduling wasn't functioning so I called to make the appointment over the phone. Today was supposed to be the day of my appointment and they had no record of it. Do yourselves a favor and go to Kerry Toyota in Florence. It's definitely a further drive for me but well worth it. No one has the time for this nonsense. I know I sure don't. read more

Service Department is not the greatest. It would be best if you are somewhat knowledgeable before you go in. I have found them to not be trustworthy in the last two years. Have heard other visitors complain to family / friend on phone in service lounge. Prepaid service plan is not a good value. read more

Service was done quickly and took care of immediately upon arrival at dealership.

Said they would offer 2k above KBB on a trade only offered 2k below what kbb listed when we got there. Waist of a drive in.

Mike Corn is as great. Overall it was a good experience and I love my new Highlander.

I recently had work done on my Ford Explorer I bought through Beechmont Toyota. It turned out the car needed a brand new transmission which fortunately was covered through my extended warranty. I worked with Lee Cromer through the service. He was absolutely outstanding. There was a lot of red tape and hurdles to get through and Lee stayed on top of all of it. His follow up with me was better than any customer service I have ever received. He always called before I had to check in. So far we have had a great experience as a result from buying our car through Beechmont Toyota and will definitely come back with the next service. Lee is undoubtedly a valuable member of your team . read more

I would give them a zero rating if I could. My husband and I went to the dealership this past Sunday and couldn't find anyone to help us. The place looked practically empty. While standing in the building a salesman ran right into me without an apology, sorry or anything, trying to get to another couple. When we did find someone we asked where a certain car was he went out the front door, pointed and said over there and went right back into the dealership. Toyota needs to revolt this dealerships license to sell Toyotas. My husband has worked at the Toyota Headquarters for 30 years and we have never had such poor service. We will never go back there. read more

Had a bad experience at Wyler and Beechmont Toyota was very friendly and helpful , which as a first time car buyer, was a huge relief.

Brought my car in for factory recall that I was told would take one hour and I've been here 2 hours and counting and I cannot even get my service rep to update me on my current status. Will not be coming back. read more

I was not impressed with the customer service. Pushy sales team, not willing to negotiate price, literally took 4+ hours to complete a simple corolla purchase. read more

I called ahead of time for a part (hubcap) for my car and scheduled in advance so this could be ordered and installed I drove 40 minutes on my day off to have the part installed and they told me they never heard of my request When they looked at their records, they saw that I had requested the part and that the person I spoke to on the phone said the part would be here They didn't really apologize but just blamed it in the person who scheduled my appointment They didn't really try to make it right in any way or seem apologetic for wasting my time. ADDENDUM: they sent me a hubcap in the mail and I couldn't snap it on. Now I'll have to make another trip down to have this done read more

My family & I recently bought a 2020 RAV4 XLE from Mike Cornetet and could not have had a better or easier experience. We got in there and started off with Mike showing us everything they had in stock and letting us go take a test drive, when we got back the process couldn't have gone any smoother than it did. There was no run-around and he made the process as easy as possible, he told us how everything was going to go right from the start and didn't waste a second of our time. We truly got the best deal on this vehicle possible and it is all thanks to Mike's excellent work ethic. I HIGHLY recommend you shop at Beechmont with "Mike corn like corn on the cob" if you're looking for a painless car shopping experience! read more

Stacy from the Service Department was great! I have worked with her in the past and have never had an issue. Two stars were deducted because I can not figure out for the life of me why I would have to pay $149 for a diagnostic to be done on my battery and alternator when this service is free at all parts stores. It takes no effort or time to connect the device to the positive/negative terminals and push analyze; this is not a $149 value by any measure but a rather obvious cash grab. Yes, I took my car to a parts store for a diagnostic prior and they said my alternator/battery both failed; thus I went to Toyota because I have the Platinum Agreement which covers the alternator (I had to pay extra for this Agreement). I also find it ridiculous that the diagnostic is not included in the service agreement. My total ended up being $387 for the diagnostic and battery replacement. Glad I can afford it, but beware to the other people out there that can not. read more

I had an appointment to purchase a vehicle and they sold it the day before I was scheduled. I understand that they are a business and trying to sell vehicles but this is incredibly poor customer service. I will never work with this dealership in the future - such terrible service. read more

This was my best car buying experience I have had and believe me I've bought a few cars. I was in and out driving my new used Camry in a very short time. Vic Com sales man was a delight. read more

Beware of the "Life Care Plus" lifetime powertrain warranty. When you buy a new Toyota, they tell you that you just have to have your oil changes done there for them to honor the warranty. This is already not how other dealerships work. Now...after we had the car for two years, they told us that we have to have ALL work done there for them to honor the warranty. This includes things like tires or even wiper blades. Imagine that...if you change your own wiper blade, the warranty will not be honored. If that is not bad enough, their prices are much higher than anywhere else. The service manager said that the "Life Care Plus" program is a revenue generator. Since the warranty is not transferable, very few will ever be honored while Beechmont Toyota collects additional profits. Buy your Toyota elsewhere. At best, Beechmont Toyota provides bad information. At worst, they are liars. read more

I am in the market for a hobby/ spare vehicle and they had advertised a 2005 Mustang GT convertible. It was listed as a one owner with extensive service records and even better- in mineral grey metallic just like my previous Mustang! I submitted an online inquiry and received a horribly written, incorrectly spelled response from Ryan indicating the vehicle is available and he instantly took $200 off the price (grammar errors & all). I went in for a test drive the next day and was greeted by Ethan who refused my request to speak to Ryan, saying he is the online sales manager. I took the car out for a spin and detected a few issues. Mind you I used to be a professional auto field claims adjuster and have been wrenching on cars for over two decades. The shifter and gear box were loose. The passenger door panel was completely delaminated. The windshield seal was failing on the driver side A-pillar likely from cowl shake- somewhat common on convertibles. The car still had original tires with over 43,000 miles and need replacing very soon. Also Beechmont digitally edits their photos- the ones listed on their website did NOT have a spoiler on the deck lid but the car was equipped with one. Ethan (face down in his tablet) advised the listed price plus tax and doc fee was the best price. I mentioned I already have an email for $200 less. I offered just $1100 less than their out the door price Ethan quoted me. Ethan proceeded to talk to me like I was an idiot and said I must do business the old fashioned way. He then insulted their largest local competitor and gave me the "I'll have to get the sales manager" line. Out came Steven who shook my hand and seemed annoyed by me even being there. He was very rude and pushy and tried several times (as did Ethan) to run my credit. Mind you I have more than enough cash to buy the car outright across the street at the bank, which was open for the next hour still. I declined to give them my info for credit indicating I wanted to secure the price. He tossed down a paper which was the same initial offer and said "here's where we're at." I maintained my best offer, he stormed off and came back less than a minute later, hand out saying "thanks for stopping by." Shame they prefer to do business in this manner! I'll never be back there!! read more

The first time I visited (for service), they "couldn't find" my truck in the lot. When they finally located it, no service had been performed. The second time I visited (considering a trade in) the salesman (Ethan) was great but his sales manager was rude to both him and myself. I will never visit Beechmont Toyota again! read more

Great dealership, sales was great! Fast and friendly service!!! Great experience all around. Service is prompt and friendly, parts department is knowledgeable as well! If you're in the market for a car, this should be the first and only place that you stop! read more

Purchased a used 2013 Tacoma from Beechmont Toyota just before Thanksgiving. The process couldn't have been easier. The salesman, Mark Wagner, was very professional and courteous. Having done a ton of research, I knew the price was fair, so we didn't have to play the negotiating game. Everything was ready when they said it would be. Haven't used the Service Department yet, but I can only say positive things about the sales people I dealt with. read more

I dropped off my car the evening prior to a maintenance appointment and planned to pick it up the following evening. The key was not grabbed from the drop box in the morning, so my car went untouched ALL DAY and nobody noticed until I called for a status update. Because of sheer ignorance I was without a car for a second day. This is unacceptable! It is a shame, because I've dealt with some nice people there and the facility is great. Will not use this dealership for future service! read more

This has been a great experience. I was greeted upon arrival and directed to the waiting area. The nice receptionist made a fresh container of coffee. The waiting area is comfortable and clean. This place is friendly, efficient, and clean! read more

Very pushy sales people. I ended up buying on the spot when I hadn't intended to. I bought the extended warranty, and was lied to about what all it covered. When I tried to use it, it was a fight to get a broken shock fixed! The service department is horrible. I dread taking my car there for recalls, etc because the people at the service counters are so rude. They act as though they are being put out if they have to help you. I won't buy from them again. read more

Had a wonderful experience at Beechmont Toyota salesman was Bill Recker very knowledgeable very willing to help made it a quick and easy process would definitely recommend. read more