This place rocks. Staff are courteous and professional and make the slightly higher prices totally worth it. Staff like Jane, Sissy, Oliver, Ciara, Yesenia to name a few always go above and beyond in customer service. The Meat section is the only place with 10 miles of me that know how to cut a decent steak. They all do this type of work in spite of how corporate ignores this store. read more

UPDATE: The store manager reached out to me and offered a very sincere apology to try to rectify what happened, which I appreciated and I feel that it is definitely worth noting that she took the time to try and make things right. - - - I was horrified by my experience at this store yesterday. I have lived in the Carmichael area for 10 years and have never experienced anything like this. I went in to purchase a grocery bag and get cash back. For years, cash back has been available at the self-checkout registers. Apparently, that feature was removed two months ago, but there was no signage indicating this. My transaction completed without giving me a cash-back option, so I was confused and thought I had done something wrong. I was the only paying customer in the self-checkout area. The employee assigned there was behind me having a long conversation with someone who had already finished shopping and appeared to be his friend. When I finally asked for help, both turned toward me as though I was inconveniencing them. I explained what happened. The employee curtly told me cash back had been removed two months ago and said I would have to stand in a regular checkout line. When I questioned this, he responded, "Sorry, I don't make the rules. You don't like that? Go use the ATM in the corner." He then condescendingly told me, "You seem like you're having a bad day." It was Sunday, only two cashier lanes were open, and the lines were nearly down the aisles. Instead of offering any assistance, he continued standing near a register only a few feet away while talking to his friend. I asked to speak with a manager because I did not appreciate how I was being treated. The employee initially told me the manager was not there on weekends. After I asked whether there was seriously no supervisor in the entire store, he called an assistant manager. The assistant manager came downstairs without a name tag, never introduced himself, and never gave me his name. This is where the situation became completely unacceptable. As I moved away from self-checkout to speak privately with the assistant manager, the employee's friend followed me. He positioned himself approximately two feet away, listened to my conversation, smirked, and repeatedly interrupted. I politely asked the assistant manager to have him give me space. Instead, this man began insulting me while I was trying to explain my complaint. He called me a "weirdo" and "crazy," said I had "issues," mocked my jewelry and facial piercings, and said, "Why don't you go get another weird f--ing piercing?" He repeatedly talked over me to tell management that I was the problem and his friend had done nothing wrong. I asked the assistant manager directly, "Are you seriously going to stand here and allow another customer to follow me over here, call me names, and insult my appearance?" He did nothing. The other customer repeatedly mentioned that he personally knew the owner, saying things like, "Let Joyce know it's [name], I've known her for over 20 years." After that, the assistant manager became increasingly hostile toward me, raised his voice, and demanded, "Okay, so at this point, what do you want me to do about it?" When I asked again why he was allowing this person to stand behind me and verbally abuse me, the manager defended him, saying, "He has a right to stand behind you" and claiming I was the one who addressed him. Ironically, while the manager was saying this, the man was behind me calling me a "f--ing weirdo." The assistant manager witnessed none of the original interaction, yet immediately defended his employee and the employee's friend without reviewing cameras or, as far as I could tell, making any effort to determine what actually happened. Whether management agrees with a customer's complaint is beside the point. Allowing another customer--especially someone who appears personally connected to an employee and claims to know the owner--to follow a customer, interfere with a complaint to management, curse at them, call them names, and mock their appearance while management stands by is completely unacceptable. I never cursed at this man or insulted his appearance in return. I was trying to speak with management about an employee interaction and was subjected to personal attacks while the assistant manager refused to intervene. If you are LGBTQ+, goth/metal, have facial piercings, or simply look different, I would think twice about shopping here based on how I was treated. No customer should be mocked or humiliated because of their appearance. I left the store in tears, feeling bullied, humiliated, and embarrassed. After 10 years of living in this community, I never expected to be treated this way at a neighborhood grocery store. I will not spend another dollar at Raley's or Bel Air after this experience. read more

Highly disappointed in their customer service. I bought a bag of six cheese and the jalapeño bagels from the bakery. I got home and there were only five bagels two of which were plain. The following week I showed the picture to the clerk of the bakery, and he shrugged his shoulders and walked off. I showed the picture of the cashier and he said that there weren't barcodes on the bagel so it's hard to package them ( who barcode bagels). I emailed customer service and the manager seven days ago and have yet to hear back. Bel-Air used to have the greatest customer service. Used to. The combined age of the two clerks I talked to was under 45. Kids these days don't care. When I work grocery in the 70s, we would've replaced a bagels free of charge. I hope management sees this review and reacts to it because they sure didn't to my email read more

Bel Air - Grocery Near Me - Carmichael, California

I def like shopping here over their sister store Raley's at times bc of the selection. But it def does beat Safeway with the type of quality items they have. Some of my favorite things from Bel Air is the deli dept. with their salads and combo meals, the bakery and the sale they have on snacks. I came recently and the Triscuit brand was on sale for $2.49 when you buy 2 or more! That's a steal! The only downside at this location was the poor customer experience I encountered in the deli department when the person behind the counter was not helpful with ordering some items. But overall, this is one location I frequent. I'd continue to come here again and I always look for deals on the pastries and salads. Their lines even in the self-check out can just be a little longer than usual. read more

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OMG 5.97 A pound for wald caught cooked crab can you say yumm..I got three crabs cleaned descaled and wrapped up to take home for dinner for under 30.00 dollars say what. Plus this Bel Air always stays fresh and so clean. TThe workers here are always so helpful and the prices are not out of control they may be more than some, but you get what you pay for.. Come get crab before it's all eaten up..Yum yum get you some read more

Bel Air - The crab cooked and seasoned - Grocery Near Me - Carmichael, California

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Always extremely under staffed. Especially at checkout. Often having just one open with a line halfway down the aisle. Doesn't make any sense. Never have the express lane open. Just really bad biz. read more

I never have an issue when coming here they are always clean, have great service, and a great selection. The managers you can tell know what they are doing and run the store correctly! They have a great amount of food selection in their deli area and more! read more

This review is strictly for the chinese food. The last couple of years it's been hit or miss at this location. Today is was a miss. So much of a miss we will never be back. Peking pork was NOT the Peking that we have enjoyed for years. It was tasteless as was the chow main. It was really a disappointment as we have enjoyed it for over 20 years. Please do better. read more

Was here earlier today and the produce looked old, the bread was picked over and so was the deli. Are they going out of business?

The self checkout need to be staggered like Safeway. I personally feel that all 4 stations being utilize at the same time is just too overcrowded. Can't really be 6 feet apart. Perhaps, Bel Air can do some adjustment to that. I came to get the 3.99 salmon fillet... too late, it was noon time, none left. Nonetheless, bought the 2 in a pack, sizeable Alaskan wild caught salmon for $12++. It was delicious. My boyfriend made the pasta, I pan friend the salmon with a tap of olive oil over medium heat for 4 mins on each size, covered with two tap of water to steam it up and crank up the heat a lil during last minute to get the crisp on each side. Cooked all the way but still soft. Nonetheless, this is a great Bel Air to shop at. People are wearing masks and doing their part with social distancing. So that's a plus... Shop here. They have what you need. Oh wait- the whole pineapple is just $1.77 today. Why wouldn't I buy it? :D read more

Bel Air - Grocery Near Me - Carmichael, California

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This location is very close to where I live. Good selection of food items. Come in mostly for propane and sale items. For the most part the staff in general is standoffish. The three stars is for being well stocked and good deli items. I go in, get what I need, and leave. Most of my shopping is at another brand store. read more

EVERY SINGLE TIME I have entered this store since January there is one MAYBE two registers open and lines 10-12 deep to include self check out. This trip in I didn't think to check the lines and got to the line. Realizing how long the wait was going to be AGAIN, I left the cart where it was and left. Never again. read more

Coming back to Sacramento after living in Oceanside, CA for almost 10 years was as if I never left! The grocery store I had been shopping in for 20 years prior had not changed! Stocked shelves, friendly old faces as well as new ones. They were all ready to help when needed and I considered myself finally home. read more

The employees are excellent at this store as well as the layout. However, the store is a mess. Too many products in the aisle. Constant traffic jams as I go down each aisle and the store is very messy. The employees are aware and said there is nothing they can do as it comes from the district manager Damian. So Damian, please do something about this store. I have not seen this at other Bel Air's or Raley's. Why this store? read more

Long story short. The butcher is very sensitive, I used the buzzer and he scolded me, he was pissed saying how loud it is. I replayed "You don't need to give me shit". The guy started shouting "he cursed" like a little kid in church. I corrected myself and said "you don't need to give me poop" he then threatened me with "This would be different if we were somewhere else" The guy has a beard and it's kinda gross with no hairnet. So for meat, go to the location on Arden. read more

Mislabeled food and poor customer service. This is our local store we've shopped at for over a decade. We bought two quiches that were labeled as Broccoli and Cheese but when we served them to our vegetarian friends at a party we found out one of them was a meat quiche that had been mislabeled. We called and spoke to the store manager who just kept repeating she would let the deli know. No apology or offer to make it right. Be careful of what you're buying there and don't expect management to care about the food or service I guess. read more

2/20/2021: OOOOOooof~WHAT da heck is DAT doin' here????? I saw these sordid products being sold at Bel Air Market located in Fair Oaks CA - - - SOYLENT GREEN . . . Happening NEXT YEAR in 2022!!!! https://m.youtube.com/watch?v=N_jGOKYHxaQ https://m.youtube.com/watch?v=qyizAHAbPII I was just aghast just staring at the Soylent assorted products: I didn't even want touching the bottles because it was totally creeping me out so horrifically! Soylent was even more creepier adding a Soylent GREEN product bottle to their horrific, sordid assortment; is THIS a JOKE or WOT???!! Oy-EVAY~Seeing these carefully titled products produced in 2021 is egregiously frightful but more importantly, WHAT ARE THE SUCCINCT INGREDIENTS for Soylent, eh? I mean~GEEZ! I'm seriously gacking looking at all those bottles: These Soylent bottles better not consist of human or animal obliterated beings, RIGHT? Geez~Bel Air Market: Ya really gonna sell THAT in the refrigerator section across the way from the sodas, eh???? read more

Bel Air - 2/20/2021: WOT???!!! Soylent GREEN???? - Grocery Near Me - Carmichael, California

Smokers and homeless near the entrance, something you won't even see at a walmart. They need to get rid of the benches and place spikes near the areas where homeless sit. Everything is overpriced without reason. Cramped aisles make you feel they prioritize profits over your shopping experience. Why do you need to fill the middle of all isles with redundant high profit items unless all you care about is extracting the most money from your customer? Constantly have to move shopping carts that block your way when leaving outside. If you are going to charge more money for the same product with worse ambiance than your competitors you failed at the grocery business. read more

This place is a wonderful store. But at 10:30am on a Saturday only having two checkers open is just ludicrous. 10-12 deep in a line. Is this 2020? read more

The young man in the deli has the best personality, excellent customer service and makes a great sandwich! :) read more

Bel Air - Grocery Near Me - Carmichael, California

Tonight we stopped in to check out this location close by and I had a great shopping experience, so many great deals and very friendly and helpful staff as well! I would recommend this location, just check the produce, some of their Opal Apples near the register were bruised, but the Gala Apples were beautiful and I was happy with all the groceries I purchased! Now to open up and try everything! Sign up for their free rewards program which can be used at Nob Hill, Rayles and Bel Air, you'll receive coupons, money off your purchases and free items, I love it! I'll be back! read more

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Had the miserable experience today provided by Noah at the deli counter. 1. Put your mask over your face holes. 2. Listen to the repeated directives. No onions/ please wrap the halves separately. 3. Put your mask over your face holes. 4. When I explain I'm bringing this sando to elderly people to share & would like both halves wrapped separately (these instructions were given 3x). Because they may not eat at the same time. 5. Put your mask over your face holes... If the outsourced worker from the Chinese counter can; U should too! 6. Noah; Put a lil effort into spreading out the meat. You were told the sando was going to be shared. & that's why I politely requested to have the halves wrapped separately. Maybe Noah had a really bad day. But #1 were your mask. I work at a big box construction supply store. I have to wear my mask 40+ hours a week. My coworkers 12 year old boy just died of Covid. Not fat, no asthma, no issues. & you Noah are preparing/making peoples food with 0 regard. But the outsourced guy at the Chinese counter was professionally diligent about his job. I have asthma & wear my mask 49+ hours a week. Shame. Shame read more

Don't what's happening in this store but it's really gone down hill. The lines are always so long at the only 2 registers they ever have open. So I went to the self check. And as always there was one not working so the line there was long also but I waited. And there were a few people in line behind me waiting. And then this dude walks up with a 12 pack of white claws and cuts in front of the line and goes to the clerk , who should be helping the customers that follow the rules and need help on the self check, and the clerk rings him up!!! So we were left waiting again because the people trying to use the self check need help. I didn't think liquor was allowed at the self check and if your going to break the rules you should at least make them wait behind the rest of us. I wasn't the only customer upset there today. Absolutely unacceptable service today read more

Michelle, one of the store directors at the store checked me out today. She was very quick and kind.

Great variety. Fast customer service. Overall the store environment was good. Had great customer service from Kate in the floral department, she helped me pick out some beautiful flowers for my mom's birthday. read more

I just wanted to let everyone know how amazing this store is. i just could not ask for a better shopping experience starting in the bakery with all of the delicious fresh made pastries and bread to the amazing cakes. The quality and selection continued throughout the store. The hand cut meat selection is comprehensive and the butchers are so knowledgeable and willing to help find juat the right cut if meat for the dish i was preparing. The produce was fresh and looked so nice. When i was checking out the checker was so cheerful and chatty it made the final total a little easier to see. Finally, Ryan was extremely kind when he helped mw out with my groceries. It's just so nice when management is still helpful. please stop by and check them out for yourself. you wont be sorry!!! read more

I was there this morning (9/17/23) and a mentally disturbed man walked in. He started causing some small issues so the lady up front and another male employee and a customer took it upon themselves to get him out of the store. Once he was out of the store the female employee told him to go get hit by a car and kept egging him on. Like having a back and forth with him like he can even remotely understand what's going on. She was so childish. Seems like they chose violence over compassion. They should have just called the sheriff. Doesn't represent the company or human kind very well. I'll be calling the general manager. read more

This Carmichael Bel Air is in an interminably crowded and hard to access shopping center, but that's about the only downside. I am a big fan of Bel Air for their products, selection and overall cleanliness. I just with there was one closer to my home downtown. I can only make my assessment in comparison to the stores I frequent most often - Safeway and Raley's. Each has their benefits. Safeway is cheaper, more of a "grab and go" store, but often out of stock and messy. Raley's is the opposite - pricey with a bunch of brands I'd never need. Bel Air is the sweet spot - a good selection and the pricing isn't outrageous. I have no idea if any of these companies are actually owned by the same people, but they do all have their differences. Finally, the checker gal was really sweet, which I can't say often about grocery store clerks. A smile and a greeting makes a world of difference! read more

Bel Air - Grocery Near Me - Carmichael, California

just bought an ice cream that expired a month ago, on 05/17/23. I thought Raley's and Bel Air were all about high quality food. Very disappointing... read more

Bel Air - Grocery Near Me - Carmichael, California

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My typically great service was emphasized today when the checker, Kyle, did a field expedient cap on my self serve water bottle. This young man learns his customer quick and know how I like things bagged. read more

I didn't have time to pack my lunch this morning. I drove down the street to Subway, but when I arrived I didn't want a sandwich. I walked into Bel-Air hoping they had a Fresh Bakery/Deli section. They did. The deli counter was busy with a lady making a few sandwiches for s customer. The sushi counter was open with the gentleman making fresh sushi. The Chinese food was being brought out fresh. And a stocker was putting out fresh salads in the case. Okay, it looks like a new go-to spot for lunch. It's a clean location, albeit with that old feeling. read more

Bel Air - Sushi Roll - Grocery Near Me - Carmichael, California

this store is where I do 90% of my shopping and for the most part I go early on Saturday mornings when its not too crowded. Yesterday I had some last minute things to get for the holiday and despite it being jam packed I was happy with the experience. What happened as I left the store was a completely different animal. As I was putting my cart back in the designated spot two "gentlemen' reeking of bad intensions and alcohol came from the opposite direction. I waited to let them pass and they immediately took a threatening posture at me dropping F-bombs and threatening to "f me up" and one of these pigs actually spit on me. Employees of the store witnessed this whole interaction yet did nothing about this to stop it and welcomed them in the store. If that is how they are going to let people act I am considering taking my business elsewhere. I am not a small nor someone that gets intimidated and if it hadn't been in such a public setting it would not have gone down like that but I am a sensible individual and these two were clearly looking for trouble. be careful who you allow in the store I would suggest read more

Very friendly service staff - especially at the deli counter that I sometimes peruse. Because this store is close to my job, once in a while I stop in for a sandwich. Virtually same price for a sandwich as the Subway in the same complex or the Safeway deli across the street but incredibly better quality. Self check out is a must here (especially since the deli doesn't have its own register like Safeway does). Rest of the store is clean and well laid out. I've seen the rest of the reviews complaining about the prices at Bel-Air and to that I say here is a prime example of you get what you pay for. If you want dirt cheap drive up the street and go to Wal-Mart and roll the dice on that produce. But don't complain when it spoils in a day or two. Bel-Air is more of a one-stop kind of shop with several different services thrown under one roof. For convenience you pay a bit more. They throw in the great customer service for free. read more

I have been shopping between this store and Raley's on San Juan for 22 years. As I live between them both. Just recently, EVERY single time I go to this BEL Air, the lines to check out are ridiculously long! Lots of other customers complain about it too, as you're waiting in line. I could see if it was holiday shopping or event shopping. This particular store is trying to save so much labor cost by only utilizing one lane. These tactics are running customers off. This used to be a nice store. Nobody wants to shop for 15 minutes and wait in line for 10 minutes. This is unheard of. I spoke to Ryan the general manager about this. He just had a dumbfounded look on his face and told me to call headquarters, and I did. Answering service at 3:15 in the afternoon told me somebody would call back to address my complaint. Never heard back from anyone. I hope this review helps others making a decision to come here. I will be shopping elsewhere read more

Stopped in here a few times to shop; had a disgusting experience on Friday, however. I was standing at the Customer Service booth while three employees were yakking away with each other, two facing me, one with her back to me. One of the ones facing me WIPED HER NOSE on HER PALM, and then RANG THE BELL (that other people touch!) to alert the Customer Service person. Silly me, I thought one of these three that were standing right in front of Customer Service worked there, so that is why I did not ring that bell. However, this was disgusting. Please inform your employees as to the use of disposable tissues for cleaning their noses. I won't be touching much of anything if I enter this store again. read more

The store is good overall, however, the flowers here are always dying every time I come in here. It shouldn't be acceptable to sell those. I see a higher standard in bel air in regards to that. The quality of flowers are comparable to those in walmart. I tried giving couple of changes and I will not purchase the flowers here at all. read more

Great store. I enjoy shopping here. Joyce makes the best sandwiches her customer service is amazing!

I would like to thank the warm and friendly lady at Bellaire who was running the Peet's counter on the early morning of the 16th of October. Helpful excellent employee and you should recognize her with whatever program you have to recognise excellence. read more

I love that bel air has remodeled there store. As well as it being much more organized. read more

Bel Air - Grocery Near Me - Carmichael, California

5 stars because they have the best customer service representative named Oliver. He is truly a gem and makes you feel so welcome. Thank you for making my sandwich with so much politeness and courtesy. It was the best sandwich I've had in a while. read more