This is a great company with friendly, helpful people. I have had a mailbox with them for years and…read morehave never had any problems. In fact, they are pro-active when handling my mail and packages. HIGHLY RECOMMENDED!

Your response is absolutely disgraceful, it's not me "feeling that way", it's a matter of fact. The…read moreowner did not address me using the "equipment" AKA PACKING TAPE, you were NOT there, under no circumstance or exception do you talk to the customer like a child, this yelp response is damage control to try and make the owner look good. He grabbed the tape yelling "look what you did, you messed it up , look what you did", you talk to my husband like that and watch what happens. Word for word, I told the owner he needs to be nice to people , i told him " you never know what people are going through" and his response was "that's not my problem that's your problem". I said, "your problem is you do not have customer service". This man is heartless, and doesn't care about people only about your money. Awful customer service, clearly hates women, the shipping center down the street is less convenient, but at least you will be treated like a human.

I had an international shipment to send and Nour was fantastic from start to finish. Thanks to her…read moreguidance, everything went smoothly with no issues at all. This is now definitely my go-to UPS Store. I highly recommend this location and specifically ask for Nour if you go in

Typically quick and easy to get my tasks done at the Westwood location. I've used the shredding and…read moresending package services. Staff always friendly and efficient!

Mail and more has become my go to place to drop packages and their hours are great. Their pick up…read moretimes are great and the staff is incredibly friendly like hands-down, the most convenient place.

Very friendly and helpful staff. They always answer the phone and let you know if you have mail…read more Genuine nice folks

Great customer service and super convenient when I am coming home on the 405. Location is clean and…read morewell put together.

stay away customer service is awful and rude, they're zero help for problems they caused. they…read morewill lose your package

Terrible service and attitude. Expensive. Parking awkward. Wouldn't use again. Don't seem to…read morewany customers to come back

Wow! What great service and super efficient. Came to mail my taxes and Jeffrey was really helpful…read moreand friendly. Was in and out in 10 minutes or less right before tax deadlines which I was very impressed by! Would recommend for any shipping needs.

excellent service no matter how busy they can be they still acknowledge you and welcome you back…read moreevery single time! its like visiting a good friend thank you everyone

These people are fantastic. Their prices are better, they are personable, and have been effectively…read moresatisfying my professional needs for printing, notarization, and fax for several months now. Thought it was about time to leave a review.

My printer broke (again). Just like the last time my printer broke, I went to the nearest UPS…read moreStore and had the printing done. The lady who helped me was very nice. Got the printing done quickly although the UPS Store was very busy with many people shipping things.

I've been to this store several times to mail packages…read more The staff have akways been pleasant, professional? & responsive. It's always a relief to get a package mailed promptly. There's always plenty of parking in this shopping center lot. All in all, a good ongoing experience at this store.

So much better service than the one in front of UCLA and with a parking lot. Going to come here…read morefrom now on. Note: The parking spaces are small, so maybe not ideal for big vehicles.

genuinely hate leaving a review like this, and I honestly regret having to do it, because the two…read moreguys working the counter have always been nice to me. But the owners/management have taken this store in a direction that feels unfair, confusing, and completely unresponsive -- and I can't recommend this location at all. I've used this UPS Store as my mailbox / package delivery address for about two years. Before I chose them, I checked other UPS Store locations in the area. This one is more expensive, they're not open on Sundays, and the parking is bad. I still chose them anyway because I needed Sunday access and privacy. After I asked a lot of questions, they finally allowed me to use a fob so I could access my mailbox on Sundays. Once that was set up, everything was going smoothly and I was planning to be a long-term customer -- like 10-20 years. Then out of nowhere, the store started sending me emails constantly (daily) saying I can't receive more than about 4 packages per month (it may be somewhere between 4-8 depending on what they're calling the "limit") and that I'm "over my limit" and will be charged an overage fee for every package over that number. That's ridiculous for a paid mailbox service. Even something basic like ordering a few items (example: a few boxes of stamps) could put you one package over and suddenly you're being charged extra. The biggest issue: I never signed any contract or document agreeing to an overage fee or a monthly package cap. No one explained this at signup, and I was never warned that they could suddenly start charging me additional fees per package like this. It feels like they just made up new rules after the fact and are trying to hold me to them. What made this go from frustrating to unacceptable is the complete lack of response. I've tried to resolve this the normal way: * I went in person * I called * I emailed the manager multiple times * I sent messages repeatedly And I received no response from ownership/management. None. This has only gone this far because I kept trying to communicate like a reasonable customer and it's like talking to a wall. I also paid for mailbox service because I do not want packages delivered to my home. I don't want anyone knowing where I live, and I don't want my items stolen. I always pick my packages up quickly -- same day most of the time -- except recently I had back-to-back surgeries and I literally can't walk normally right now, so I couldn't pick things up as fast as usual. During this period, I had situations where the store said they didn't see my packages, and then later I received a late pickup notice. That is incredibly stressful when you're paying for secure delivery and already dealing with medical recovery. At this point, I'm not just upset about the money -- it's the unfairness and the uncertainty. If a business can change terms midstream and then ignore every attempt to discuss it, it puts customers in a terrible position. I'm now sitting here wondering: if I renew next year, are they going to come up with another new set of "rules" and fees again? And if I leave, I have to change my address on everything -- which is a huge hassle because I already updated this address everywhere specifically because I planned to stay with them long-term. I truly regret choosing this store. The front staff are kind, and that's why it's sad to see it handled like this by the owners. But between the surprise overage-fee emails, the lack of any signed agreement for these fees, the ongoing confusion about packages, and the complete non-response from management, I cannot recommend this location. If you decide to use this UPS Store, get every single policy, limit, and fee in writing upfront -- because they may change things on you later and you may not be able to get anyone to respond.

10 stars! 100!!! I was printing programs last minute for an…read moreevent. They were accommodating, so kind, and opened early so I could pick them up and rush the finished product to my event. They were in close communication every step of the way. And the quality was beyond what I could have imagined. So so beautiful and HIGH quality!! For the same price UPS store quoted me for photocopy paper that would have looked like I printed it myself. The service and the product were beyond what I could have imagined and I cannot recommend highly enough. Stop looking and go print here!!! Thank you Gina and Tina and team you are the best!

Excellent and reliable and friendly! What else do you need from your local mailbox service? How…read moreabout fingerprinting and notary? They have you covered! Prices always competitive and they have everything you need. And they're friendly!