Thank you Rajiv!!! What a hidden gem. Needed to get my passport renewed ASAP I got my photo taken…read morehere. One of the best looking passport photos I've had. Highly recommend!

I would give zero stars if I could, don't recommend this place for passport photos AT ALL, the…read morepostal office advised me and my husband to go across the street (to this store) I also blame the post office because I had an appointment with them that included passport photo services and still they sent me to this very unprofessional shop to get our baby's passport photos taken. The old guy took 2 photos of my baby and he was done, since my baby is only 4 months old my husband had to hold her in a way so his hands weren't in the frame, the guy stated it didn't matter if the parents hands were showing since "it's a baby", I told him we should try again, which he agreed, he took another photo, this time my baby put her hands in her mouth and was looking to the side, the guy then proceeded to say that was the perfect photo! When I told him that that would not be acceptable by the Department of State as per their standards on passport photos he went: "oh no, it's perfect, it will not get rejected because the baby looks cute, see." I was astonished, I know my baby is cute but this is a serious matter, the Department of State has very strict guidelines on their website and clearly states how passport photos are supposed to be. I tried to explain that to the old guy working there but he was trying to convince me I would not get rejected because the photo was "cute" and that the total was $23 for 2 very bad and unprofessional photos. I had to pay for a bad service and I didn't even used the photos because I was not going to risk getting my daughter's passport application rejected, when I had already paid over 200$ for the application. Had to look for another place to get the photos taken, this time we went to Photo Experts, her photos came out really nice and you can tell the difference in quality. Brentwood Ship & more is so unprofessional. Don't go there.

Generally a good spot to drop off your packages especially if you're on the run and have a QR code,…read moreservice is pretty fast. I know they also do other things like accept phone returns from cell companies and they package them up for you so that's helpful. The only thing that's hard is parking. I do believe there is a lot that is available with validation for a short period of time but it's almost one block away. Also, sometimes will charge to tape up or not, depends on who's working.

I had an international shipment to send and Nour was fantastic from start to finish. Thanks to her…read moreguidance, everything went smoothly with no issues at all. This is now definitely my go-to UPS Store. I highly recommend this location and specifically ask for Nour if you go in

Mail and more has become my go to place to drop packages and their hours are great. Their pick up…read moretimes are great and the staff is incredibly friendly like hands-down, the most convenient place.

First visit was for a Livescan (which they did quickly) and while there they told me my passport…read morehad expired! Came back the next day for a new passport photo which they provided digitally so I could renew online. Super friendly and very helpful.

Terrible service and attitude. Expensive. Parking awkward. Wouldn't use again. Don't seem to…read morewany customers to come back

Wow! What great service and super efficient. Came to mail my taxes and Jeffrey was really helpful…read moreand friendly. Was in and out in 10 minutes or less right before tax deadlines which I was very impressed by! Would recommend for any shipping needs.

excellent service no matter how busy they can be they still acknowledge you and welcome you back…read moreevery single time! its like visiting a good friend thank you everyone

These people are fantastic. Their prices are better, they are personable, and have been effectively…read moresatisfying my professional needs for printing, notarization, and fax for several months now. Thought it was about time to leave a review.

My printer broke (again). Just like the last time my printer broke, I went to the nearest UPS…read moreStore and had the printing done. The lady who helped me was very nice. Got the printing done quickly although the UPS Store was very busy with many people shipping things.

I've been to this store several times to mail packages…read more The staff have akways been pleasant, professional? & responsive. It's always a relief to get a package mailed promptly. There's always plenty of parking in this shopping center lot. All in all, a good ongoing experience at this store.

Super friendly staff. Service is fast and efficient, and the staff go out of their way to make sure…read moreyou're getting what you need. They are a throwback to another time where customer service actually mattered.

genuinely hate leaving a review like this, and I honestly regret having to do it, because the two…read moreguys working the counter have always been nice to me. But the owners/management have taken this store in a direction that feels unfair, confusing, and completely unresponsive -- and I can't recommend this location at all. I've used this UPS Store as my mailbox / package delivery address for about two years. Before I chose them, I checked other UPS Store locations in the area. This one is more expensive, they're not open on Sundays, and the parking is bad. I still chose them anyway because I needed Sunday access and privacy. After I asked a lot of questions, they finally allowed me to use a fob so I could access my mailbox on Sundays. Once that was set up, everything was going smoothly and I was planning to be a long-term customer -- like 10-20 years. Then out of nowhere, the store started sending me emails constantly (daily) saying I can't receive more than about 4 packages per month (it may be somewhere between 4-8 depending on what they're calling the "limit") and that I'm "over my limit" and will be charged an overage fee for every package over that number. That's ridiculous for a paid mailbox service. Even something basic like ordering a few items (example: a few boxes of stamps) could put you one package over and suddenly you're being charged extra. The biggest issue: I never signed any contract or document agreeing to an overage fee or a monthly package cap. No one explained this at signup, and I was never warned that they could suddenly start charging me additional fees per package like this. It feels like they just made up new rules after the fact and are trying to hold me to them. What made this go from frustrating to unacceptable is the complete lack of response. I've tried to resolve this the normal way: * I went in person * I called * I emailed the manager multiple times * I sent messages repeatedly And I received no response from ownership/management. None. This has only gone this far because I kept trying to communicate like a reasonable customer and it's like talking to a wall. I also paid for mailbox service because I do not want packages delivered to my home. I don't want anyone knowing where I live, and I don't want my items stolen. I always pick my packages up quickly -- same day most of the time -- except recently I had back-to-back surgeries and I literally can't walk normally right now, so I couldn't pick things up as fast as usual. During this period, I had situations where the store said they didn't see my packages, and then later I received a late pickup notice. That is incredibly stressful when you're paying for secure delivery and already dealing with medical recovery. At this point, I'm not just upset about the money -- it's the unfairness and the uncertainty. If a business can change terms midstream and then ignore every attempt to discuss it, it puts customers in a terrible position. I'm now sitting here wondering: if I renew next year, are they going to come up with another new set of "rules" and fees again? And if I leave, I have to change my address on everything -- which is a huge hassle because I already updated this address everywhere specifically because I planned to stay with them long-term. I truly regret choosing this store. The front staff are kind, and that's why it's sad to see it handled like this by the owners. But between the surprise overage-fee emails, the lack of any signed agreement for these fees, the ongoing confusion about packages, and the complete non-response from management, I cannot recommend this location. If you decide to use this UPS Store, get every single policy, limit, and fee in writing upfront -- because they may change things on you later and you may not be able to get anyone to respond.

10 stars! 100!!! I was printing programs last minute for an…read moreevent. They were accommodating, so kind, and opened early so I could pick them up and rush the finished product to my event. They were in close communication every step of the way. And the quality was beyond what I could have imagined. So so beautiful and HIGH quality!! For the same price UPS store quoted me for photocopy paper that would have looked like I printed it myself. The service and the product were beyond what I could have imagined and I cannot recommend highly enough. Stop looking and go print here!!! Thank you Gina and Tina and team you are the best!

Excellent and reliable and friendly! What else do you need from your local mailbox service? How…read moreabout fingerprinting and notary? They have you covered! Prices always competitive and they have everything you need. And they're friendly!

So this spot--Mail Room & More inside La Reina Plaza in Sherman Oaks--has been around forever…read more(about 30 years!). The building used to be an old neighborhood cinema, but now it's home to this mailbox center that's finally having its glow-up moment. And let me tell you: the new team is a massive upgrade. The two guys running it now? Friendly, accommodating, and actually happy to help. A total 180 from the previous workers, who... well, let's just say customer service was not their strong suit. I honestly avoided this place before, but now it feels completely different--in a good way. I drop off all my FedEx and UPS packages here, and I pick up my boxes from Amazon, UPS, and FedEx at this location too. Super convenient, no stress. I also got my passport photos taken here, and they did an excellent job with those as well. They offer PO boxes, mailboxes, notary services, passport photos, fingerprinting, and just an overall smooth experience. If you need mailing or document services in Sherman Oaks, this is officially a yes from me.

Worst mail place, the owner is a scum. The Guys before these new guys were way better i dont know…read morewhy they got replaced. Service is horrible. They over charge for everything, including Paper like who does that? This place needs to be shutdown