Our room is about $300 a night that is said to come with complementary continental breakfast. The breakfast is so subpar and service almost non existing that I would rather they charge for a decent breakfast. The breakfast is not even close to those offered from budget hotels. For a continental, they dont have eggs, meat or potatoes. Just three tables filled with packaged junk foods and breads you can get from any grocery store. The experience is so inconsistent with the hotel's location, branding etc. Feels a bit insulting to pay for a get away but given less than budget treatment... read more

Belhurst Castle - Wineries Near Me - Geneva, New York

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I have to say that I don't understand the poor reviews of Belhurst. We stayed in the West room in White Springs Manor. I found the room to be cozy and charming. The service was good and friendly. We had food and drinks at Stonecutters and while it wasn't exceptional by any means it was still a pleasant experience. The castle grounds are beautiful and so were the grounds of the manor. The only complaints I had were minor, a slow drain, 5 minute drive to the main hotel to get breakfast or other meals, no maid service but we were only there 2 nights. Overall I say it was a great stay. read more

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The original part of the castle has amazing woodwork throughout. That alone was worth the visit. We stayed to eat lunch and each of our party of 4 thoroughly enjoyed our lunch. read more

Belhurst Castle - Inside and out. - Wineries Near Me - Geneva, New York

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The view is STUNNING Customer Service.. OH HELL NO.. We are waiting at the tasting bar the woman does not even acknowledge us, but a group of four 20 something's she takes care of. I talked to the cashier and told her. "Hey we were waiting and instead of taking care of us she walked up to the group of four. Your customer service is piss poor and I will be taking my money elsewhere." Don't bother.. Better vineyards abound.... read more

Stayed here for our honeymoon. Very displeased with the condition of the room. Wallpaper is peeling. Cracks in the plaster. Water stains on the rug. The most uncomfortable bed we have ever slept in as hard as a rock. If you didn't have back pain you will after a few days in this bed trust us. Besides the fact the room which by the way is # 108 is on my he third floor with no access to the room by elevator. Not easy to do stairs everyday with a new hip replacement. Had to carry our own bags to our room and out to our car. No bell hops or help here at all. Was asked after the fact that they watched us walk by moving our luggage. We were woken up to the dumpster being dumped two mornings at 6 am and then there is some contractors using a circular saw at 6:30 am. Plus the lack of hot water in the am. Cold showers on three random days. Edgar's restaurant over priced tasteless food. Avoid the chicken. I could of cooked a better grilled chicken on a fire then this food. The rice was bland. My wife's dinner was supposed to be seared salmon well it was raw on the inside. The only decent part of the meal was the dessert. We did eat at Stonecutters which we recommend very much. read more

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Way overpriced and overrated! I would not go there again! My prime rib was ok. The other 4 meals we ordered were all screwed up. One was overcooked one was undercooked and another was just overly bland. Skip this place!!! read more

First of all, we didn't stay here - we stayed at a local B&B which personally I think it's a better choice. What G and I did was the Wine and Cheese pairing - Flight of the six Belhurst wines and it is HIGHLY recommended it. You need to definitely call and make a reservation. We were quite lucky that we had Bruce as the wine connoisseur because he was knowledgeable and you can tell he enjoyed what he was doing. He provided us with many information about wines and whenever I asked about different types of wines like Malbec - the man knew what he was talking about. Another example - apparently grapes for red wine and the process of it are fickle than the grapes for white wine. By the way, don't rush and take your time...I believe that is what you should be doing in a tasting and understanding why some wine taste great/awful with some food. Plus I wanted to pace myself for I wasn't doing the pairing to get intoxicated and we found it silly that another couple came in later than us and left within one hour and a half. We were there for four hours - but it didn't feel that long. So why the 3 stars? Well unfortunately, the food was just okay. You can see the potential of the food but it wasn't doing for us. The salmon was overcooked, the risotto was hard to chew, and although the steak was medium rare, you couldn't find the flavor of the meat. Not all was bad. The salad and the Pinot Gris was the best match ever...I never knew you can pair a salad with wine. The golden buck was simple but tasty and then everything else was okay. Nonetheless, it is an experience you need to try. read more

Belhurst Castle - The flight of the six Belhurst wine. - Wineries Near Me - Geneva, New York

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The castle itself is stunning and the architecture is not to be missed. Currently dining is by reservation only or at least that's what we were told. We opted to eat in the pub and did a tasting of the beer and wine. Nothing stood out and nothing was bad it was all just average. We found this surprising based on the light attendance and physical beauty of the castle. Worth a few minutes to walk around and sample but that's about it read more

Great views and right on the lake. I have visited twice and tasted their wine. The 2nd time, they were offering Wine and Cheese pairings as well as Chocolate and Wine pairings. Great options! Their wine was okay. I think their best feature is their location and architecture This is a hotel as well. There is a book that features all the rooms. This book is located outside of the restaurant. Each hotel room looks beautiful and unique. read more

The idea of this place is cute, but the service was not great and their wine was very average. Majority of the bottles we bought that were opened by the staff had broken corks. There was a lot of cork debris floating in our wine. When we asked the staff about the broken corks, they were unapologetic and rude. Basically a tourist trap & not worth it. read more

Liz was a wonderful server in the casual restaurant. The food was good but the service was better. She was ON IT.

Our Belhurst Castle experience was wonderful! It is an authentic 19th century castle with an amazing view of Seneca Lake. It's a one-stop destination--you don't even have to leave the property during your getaway but there is also much to do in town and plenty of wineries and craft breweries all around Lake Seneca. If you stay in the old castle, there is a wonderful hidden spigot behind a locked door where you can enjoy complimentary Belhurst Red wine--that was a popular spot to meet other guests. Also castle guests get complimentary wine or craft beer tastings. The castle rooms and beds are comfortable but don't expect the modern amenities such as USB plugs in the room. Do bring your own. The food in the restaurants was 3.5-4 star--but the coffee and desserts are divine. We plan on returning! read more

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First stop on a gal's weekend wine trip and also the final stop as we made our way back here before leaving town. That's how much we enjoyed it. We didn't stay here but did have 2 lunches at StoneCutter's (the more casual of the restaurants) which we enjoyed (see my review of StoneCutter's), shopped in their gift shop, and had wine tastings here. Of the wineries we visited, this one had a red that I adored and then purchased -- Manitou, a blend of Cabernet franc, Cabernet Sauvignon, Petite Verdot, Merlot and Malbec. No matter how many reds I was about to taste, I was sure I wanted this one. And mind you, I'm usually a white wine fan firstmost. That said, I also loved their semi-dry Riesling. The Castle is a lovely venue and we were glad it was first and last on our list. read more

Went for lunch today, the server Tyerry was amazing, she prompt and check on us often. We're we're able to get a table with a small wait time. The food was delicious!! We had the Calamari and the Truffle burger. Would have liked to taste more truffle flavor in the burger but over all it was great!!! Im really shocked that the review rate is so low. read more

Spent one night in the ICE house and was very disappointed. The room was very small and dated. Also, one sofa short from the picture. We had three people, and it was stocked with two of everything. The robes were old and worn and the TV was very small. The tiny bed was pulled out which left us without a place to sit and eat and chat. The pub was fun, and staff was friendly, but dinner at Edgers we awful. Appetizer was cold and missing sauce. Pork chops and salmon were both too salty to eat. The service was very slow and non-apologetic. I waited 30 min for a glass of wine. I went for a massage at the spa and was very disappointed. I was never asked a question and I could barely feel the massage, very weak! Check out is at 11:30 and we were shopping in the store at 11:25 and asked when we will be turning in our keys. The only positive about the place was the pub. The free continental breakfast was the same as the free breakfast program at the public schools in my area. It is time to stop using COVID as an excuse for being inadequate. I love the area but will definitely be looking for a different place to stay next time. read more

I haven't stayed here but I got lunch at Stonecutters which was worth the stop and the great view for lunch. The wine shop is also pretty robust and you can taste 5 wines for $2.50. None of the wines really stood out to me but I did bring home a bottle of Red and Isabella. read more

Belhurst Castle - Wineries Near Me - Geneva, New York

We ate in the bar the staff was very frazzled it seemed brought us the wrong food on the first try. We got the correct food the next time it was good but not anything special. Guidelines fir COVID-19 were mostly on par read more

We stayed at White Spring Manor (Belhurst runs this). Bring your own sheets, towels ,and wash cloths. Disgusting brown marks on all the towels. The Jacuzzi was just dirty and had black gunk around the faucets. The sheets were dirty . Complained to front desk and by phone and still no response or apology. I will say that I loved staying at White Spring Manor, it was a fun night but they need a total fire and rehire of the whole Belhurst staff. It's unacceptable to have such beautiful properties that make great income but have a lack of cleanliness and little concern when brought to their attention. They were very friendly but that is just a cover for their dirty practices. You'll have a great time if you pack Lysol and what I suggested above. read more

Made 6:30 reservations. Arrived at 5;15. Drinks at bar. Seated at 6:30. It was a 40th anniversary celebration for us. By 8:10 food still not in sight. We left. Wound up with food from Walmart on my 40th anniversary. read more

Here's my review. Please pass it on to the owners.... Two of my daughters had their reception here. For 1st wedding in 2015, everything went great! But wow! What a difference 7 yrs later! First of all, the events coordinator, whom is supposed to be available to help with wedding details, questions, is impossible to get ahold of. In fact, she does NOT return your emails or phone calls unless it's the week of the wedding, which of course caused additional stress to the bride and everyone involved in the planning. Secondly, it's really frustrating that you're spending all this money on a wedding and they have no rooms available for the bride & groom, bridal party, or guests! If Belhurst staff KNOWS they have weddings every weekend, why wouldn't you block out rooms to accommodate at least the bride & groom and bridal party? Nope! So we had to stay at White Springs Manor (also a Belhurst property but a few miles away). Let me start with all the disgusting dead bugs between the glass window panes. Gross. And the stained carpeting. And the old and not-so-clean shower & tub. And the dirty coffee pot in our room. There is also no food or drinks or other conveniences at White Springs Manor, but they charge as much as a stay at the Castle! And lastly, the wedding reception food was just ok...we paid extra for a prime rib cutting station and the prime rib ran out when some guests went up to get more! Another annoying pet peeve of mine was I noticed that when guests still had a full drink on their table, the wait staff tossed it so guests would have to go order yet another drink at the consumption bar! This happened throughout the evening. For the cost of this reception, I was not pleased. We had a great time, but that was because of the guests attending and the wonderful DJ, certainly NOT because of Belhurst staff. The location is beautiful on Seneca Lake but everything else....not so much. read more

The castle and grounds are nice. It is nothing compared to the multi-centuries old castles in Europe, but this is a cool spot if you're ever in the area. We were here for Thanksgiving (November 2020), so I may come back in the summer when we can enjoy outside dining, some wine, and the great views of Seneca Lake. The "Wine Spigot" is a plus for those staying in the castle. It has a "Red" coming out which is decent, not too dry and not sweet. All of the staff we interacted with were great. Bring ear plugs if you're a light sleeper or a fan (especially if you are like me and usually sleep with a fan). We stayed in the Collins Room which I think is near the restaurant kitchen and heard loud music both nights we were there when trying to go to sleep. I called the front desk the second night (Thanksgiving night) and asked if there was a wedding reception or if someone in one of the rooms near us was playing music. The desk clerk said they would go walk the castle to investigate and within a few minutes the music stopped! The room was maintained ok, but I wonder how long it's been since the carpets were cleaned. I spilled a bottle water on the floor and tamped it up with one of the towels and the towel was pretty disgusting afterward. Grey carpet so who knows when it was last deep cleaned. read more

Very nice surroundings including winery and 2 very good restaurants. We tried the buffet at lunch, which was excellent and very reasonably priced. www.digitalsparkmarketing.com read more

Service and food was poor. Overpriced for the quality. Worst steaks Ive ever had. Food was bland. Hire a new chef please. Only positive was the ambiance. read more

Honestly had the best time with my parents this past weekend. Of course it is a bit outdated since it's old, but beautiful inside in the main areas and especially views of the lake and location!! I loved it. We stayed at the playhouse manor which is a 5 minute drive from the castle, it had a jacuzzi in the living room, and two bedrooms, a wonderful bathroom and cant get over the view! You can see acres of green land, the fresh breath of air, and seeing wild animals; cows and horses. Love the small cottage in the countryside. Deff will be going back. Also service was AMAZING. They were so nice!!! They have complimentary breakfast, but we had ordered from the menu, pancakes are delicious!! read more

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What a horrible experience at the Tavern at Belhurst Castle. The owner complained our table was loud, it certainly was not. I have included a picture of my burger (which fell apart when picked up). Rude owner, poorly prepared food. Stay away from this place! Many other better options to choose, read more

Belhurst Castle - Wineries Near Me - Geneva, New York

Went for a wedding. They put us in the carriage house. It should be called the carriage shack. I was afraid to take my shoes off. It was gross and it was very expensive. The food for the rehearsal dinner and wedding was mediocre. Their vegetarian options were bland and lack substance. They served mushy vegetables and rice. Someone needs to teach them about beans and legumes. The whole experience was disappointing and a waste of money. read more

The grounds and view of the lake are great. The rooms are very dated and the mattress in the Vinifera Inn are a small step above sleeping on the floor. It was so uncomfortable it hurt my back. The pillows are pathetic, 2 pillows for a king size bed and they are cheap Walmart type pillows. $400 per night I expect at least some quality and comfort. The food in the restaurant is not good. The veal dish was overcooked and very underwhelming, not to mention poor presentation. The steak was cooked uneven which I suspect is due to issues with their grill. My wife and I have stayed at Belhurst every year for the past 10+ years, it is safe to say this will be our last! read more

Came for the wine tasting and lunch at the Tavern. Was having a decent time until the owner's wife (according to the staff) came over and told me I was too loud. Was with a party of 6. Was considering the venue for an upcoming wedding. No longer. The wine is ok, the food was meh and the owner's wife was a horrible person. Will not return. read more

My wife and I booked a room at the Castle for 2 nights and 2 nights in the Venifera. I was very pleased how accommodating management was on our pricing considering the split of room during our stay. We picked the "It's a Wonderful Life" weekend in Seneca falls so they were already booked in the castle for Saturday and Sunday so they worked with us and together we figured out how to stay our full 4 nights. In the Castle we stayed in the Billiard room on the 3rd floor. Before I go on, let me mention in reviewing the castle, one needs to understand what it means to stay at historically old building. 1. Elevators in the castle? there are none, 2 modern vs historical, Things are old, things will creek in the night. I enjoy the exclusivity in staying in the castle, you feel important and allowed in places other guests are not. They even have a special spigot inside a small gate built into a stone wall. You get a key to unlimited wine, only issue is the blend keeps you down to a couple glasses. It's VERY full bodied and thick. Rooms are old with modern bathrooms and low water pressure as to be expected in an older building. The Balcony type rooms are a must. They allow for added comfort and ambiance. The Restaurant is directly downstairs from the rooms. The smell of Sunday brunch is nostalgic in the morning. So that is welcoming. Overall the stay in the castle is an experience if we could have a staff to go with it. Before I get into our stay in the Venifera, let me first say that the older staff at the front desk (above the age of 30) were the only thing keeping this place in business. They are professional, more exerienced and understand "Hospitality" with a " "Yes" is the answer, what can I do for you attitude". Whoever is in charged of managing the staff, and training should be fired!! When I pay over 300.00 a night in a historic work of art, with all the bells and whistle's, w/ a Restraunt to brag about (Which by the way everyone from Geneva to Seneca Falls warned us not to eat at, so we didn't) I would expect Bellmen to be uniformed and attentive rather than in jeans an untucked tee shirt and sneakers. Id expect my luggaged carried to my room, rather than me haul it up 3 flights of stairs. I'd expect the attitude of my staff in Stonecutters to be more welcoming. Especially whoever the bleach blonde rude bartender was that thought it appropriate to let us know how annoying the "It's a Wonderful Life Festival" (the whole reason we were in town) is, Step in the way of the other bartender (I think her name was Kelsi) who welcomed us in, and close early telling us we have to cash out before we even finished our first drink and give an attitude that we are on our own until she finishes her paperwork as the picks up her phone to call her son right in front of us!!! Very tacky seeing some servers in shorts and some in pants ALL different colors with exception to the Edgars staff. I'd expect my cleaning staff to be uniformed or dressed more appropriately out of the eye of guests, instead of lounging on the lobby couch texting with her cart next to her for all coming in to see. Keeping this as short as simple as I can- When my room isn't fitted with silverware and I come to the front desk and ask the staff member at the desk if they have any silverware so we can eat our leftovers we took back to our room, I would expect a different answer instead of "Sorry, I don't see any" right when there is two restaurants down the hall. Although they are closed, it seemed the older front desk guy understood the confused look on my face to this girls response and promptly took care of me. How many guest does that front desk staff member react with? How many staff does the bartender, Porter/bellboy/, cleaning staff, and servers react with? How many guests have those liabilities lost your hotel? I can tell you that it lost us. I have never paid 300 dollars a night for 50 dollar service. I really have no complaints about the Veifera besides the price. It is overpriced and I suggest doing something about the rodents playing in the dumpsters, gates open for all to see. In mentioning the grounds, It also doesn't help finding the place when the lights are burned out on the sign. read more

Very disappointed for the price paid for Billiard Room. Room was not ready when we arrived After check in had housekeeping staff walk right in without knocking. Room had wallpaper curling off walls, footboard on king bed was broke, headboard missing wood pieces, no toiletries in bathroom, and in the morning we had to share ONE towel. I was so hoping to post pictures of these things but not being able to..our advice for 250.00 a night.. think twice read more

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Warning to mothers: Absolutely nowhere for a nursing mom to feed or pump. Maybe I'm naïve but I thought that was required these days??? I attended a wedding here on Friday night and while the grounds are beautiful, I was shocked that the best they could offer me for a semi-private place that had an outlet to plug my breast pump into was an open coat closet or an "off the beaten path" open hallway in the hotel. I luckily had a very friendly and helpful waitress help me find somewhere that kind of worked, but was still so surprised and disappointed by this. This was my first night away from my baby, which was hard enough on its own -- wasn't expecting to have to cover my chest as best I could and nod embarrassingly to other guests returning to their rooms while I sat there pumping. Was hoping for more from a place like this. read more

The place and location was gorgeous but all the food was overcooked. The tuna and steaks were all well done. We went at 5 before their busy dinner rush and still bad read more

Bill Hearst castle was one of the worst vacation mistakes I can actually think that I've ever made. They gave us a room that was on top of their ball room. What that meant for us was starting at about 7 o'clock every night they had a wedding reception or some kind of party and we could hear everything going on downstairs to include the DJ and the ever escalating level of the music. We call the front desk and I would say there is supposed to be over at 9:30 and then we will call again 11 PM and they would say it supposed of already been over and the situation never went away until the party was over. We had a reservation for a longer period of time and we had to cut it short because we simply are not people who stay up past midnight and did not want to be on top of a party. The rooms were sub par for a one star hotel not to mention some magical Belhurst Castle. The room was large and it had two chairs that didn't seem to match any of the Decour or were comfortable. The details of the room were awful as if it were falling apart. Light switches were arrested and dirty and And the lamp shades were damaged and dirty and the entire experience was just awful. The only thing that went well was when we need to check out early because we simply were not getting sleep was the manager on duty was very accommodating. read more

No wifi, and we were warned off the restaurant by a local after we booked the reservation. The carpets were smelly and dingy, the front desk staff in the spa was on her phone the entire time I was talking to her, and basically a "gotcha" gross place. No one with previous knowledge would stay in this disgusting place. As I said before, no wifi!!!! The fact that this business is unclaimed says it all. read more

Please hire new wait staff. Sat at the bar for over 20 min with no service. Will never go back.

Unfortunately I stop at the Belhurst once a year when I am the designated driver taking a father and son on their annual wine tasting in the Finger Lakes. Due to recently diagnosed stomach issues I am unable to drink wine or have a full meal. The view is pretty, but the store is full of things that one really doesn't need. The kind of things that end up in someone's yard sale. In the past I ate with friends at one of their restaurants and we were really unimpressed. My children live out of town and remembered (unfortunately) there was this place on the Finger Lakes and bought me a large gift certificate. I knew at once that they had wasted their money. I called the Belhurst moments after receiving the certificate and, even though it was a special birthday and I could not use the certificate, they refused to refund my children's money. I even drove immediately down there canceling my evening plans to speak to the assistant manager in person. The next day, I spoke to the manager and told him that my birthday was ruined. In fact, I spent money refunding my certificate to my children! The Belhurst attitude is one of "I really don't care, lady". They came across as officious people who really don't listen or care about the people who visit them. read more

I love this place. Had lunch here a couple of times recently. The food was great. The drinks were great. The service was great. And, the view was great. You might want to make a reservation if you're in a hurry. Highly recommend. read more

My husband and myself recently (February 2022) stayed at Belhurst Castle for one night. One night was plenty enough. While the grounds and buildings are beautiful there is some significant updating that needs to happen. First and foremost, the mattress was horrible. It practically bent in half when sitting on it, would squeak with every move, and was clearly well worn in. All we wanted was to be able to get a nice quiet night sleep and be able to sleep in but that was not happening due to second major issue which was the glass above the door let in the bright hallway light into the room and lit up the room all night long. Both my husband and myself had to cover our eyes all night long. The rest of the room was clean and the bathroom was large. I would recommend trying out the pub downstairs but maybe would not stay the night. read more

F-rating with the Better Business Bureau. We found out why the hard way. The Belhurst Castle is a beautiful building in a scenic setting. Until you run into an issue and require any sort of customer service I'm sure your stay will be wonderful. Unfortunately, we spent a night at the Belhurst and woke up at 2am to a bat flying around our room. After a bit of panic, we got out of our room and spoke to the nightman at the front desk. He was mildly helpful - came and tried to catch the bat but failed. The hotel was full so we had to find accomodations elsewhere for the rest of the night. The price we paid for our room was refunded. We returned to the front desk the next day with our bill from the hotel we actually slept in (bat free) requesting they pay for that as well. We thought this was a reasonable request as they would have given us another room at the Belhurst if there had been one. We got a call from management that afternoon flat out refusing - this is really where our extreme dissatisfaction sets in. Per the manager, it is an old building and they get bats all the time. ALL THE TIME!!! And they don't care to do anything about it. My husband and I had to get rabies vaccinations per the CDC recommendations, and the management at Belhurst doesn't care a bit. Honestly - look it up. Their rating with the Better Business Bureau is an F, due to the number of complaints the BBB receives due to poor customer service and non-response to complaints. Don't stay here. read more

This place is CRYING to be updated! Ugh, the potential is so, so, high, but the reality is so off the mark! Who DOESN'T love a castle? I mean, really? This place makes you feel like Cinderella...but not the version in the gorgeous gown with a hunky prince squiring her around. Belhurst is the grubby Cinderella, waiting for her prince to arrive. The actual castle interior is gorgeous. The wood detailing, the stone, the fireplace with the knight...YES! But everything needs a dusting, a polishing, worn carpets replaced, etc. It's so lackluster and depressing. I've never slept (term used loosely because it was the worst night of tossing and turning...was I being tested like The Princess and the Pea?) so bad in a hotel bed. It felt like a relic from the 1880's, hard/uncomfortable mattress, it was tiny (why are all the beds tiny full/queen ones? I'm in a castle-KING ME!), whatever the mattress is made of is so loud. I could barely take a deep breath without hearing noises from the rickety bed frame, or the mattress. I wonder if the owners have tried sleeping in one of the castle chamber beds? They should, to understand what guests are experiencing. Unfortunately, it's not the restful sleep of Sleeping Beauty. Everything in the room is outdated from the fixtures, to the wallpaper/blinds and decor. It's all mixed-matched furniture from the '80's adding zero atmosphere to the room. Fairy Godmother, where are you with that magic wand? The coffee maker has a basket next to it with cream/sugar in a package. I guarantee those packages haven't been changed out or replaced. When I picked one up, the cream was spoiled and smelled so awful. The modern day poison apple? Perhaps, but I wasn't daring enough to find out! Things are dusty in the room, the knick-knacks, the glasses just sitting around, pretty much everything. I just don't know what is being cleaned at all. If the maids spent as much time actually deep cleaning, as they do on twisting all the guest towels into weird configurations and knots, that room would be GLEAMING...like a magic mirror! Pros: Front desk staff helpful and accommodating, staff at Stonecutter's and Edgar's attentive, spa staff was friendly and inviting, the masseuses we had were great, the grounds are gorgeous and well kept. I love castles, I stay in one whenever I can find one while on vacation. I wanted to love it here and wanted to come back and sadly, I have no desire to come back to this hotel. read more