This is a beautiful place. We came here looking for a hinge for our kitchen cabinet. We've been sent here from Lowes, Home Depot, and other Kitchen stores. We were helped by a lady who gave us information about the hinge and showed us a catalog of a distributor for the particular hinge we were looking for. She was very helpful. read more

We worked with Nicki Wing at the store and had excellent service from her. We interacted over a period of several months and ordered a lot of our fixtures and accessories from the store. Service was great, prices are somewhat higher than you can find online, but we decided to 1. Support a local business and 2. value the relationship we had developed with Nicki and continue with her. Good decision. Would recommend this store - very good selection, easy parking and knowledgeable staff. read more

When you need new kitchen hardware, shop around. Buy brands that are available at multiple stores or you could get screwed like me. Be aware when you shop at Belmont Hardware. Most of the people that work there act like they're doing you a favor, not helpful or customer service oriented. When I tried to return 2 wrong handles that they put in my order of 34 handles that they packed, he asked if I bought the wrong handles. I said no, you gave me 2 wrong ones and I wanted return them buy 2 of the correct ones. Well, they only had 1 correct one left (which I bought). Then he said they wouldn't order more until there was an order for 3,000 (which is the minimum required by the manufacturer) and did I want special order it. I said I'm paying more for a special order for your mistake. And since I thought there aren't going to be enough people wanting a total of 3,000 of this handle, I was screwed. My contractor had already drilled and installed the other handles, so I couldn't return those handles. And now I have cabinets with holes but no handle. So I hunted at other stores and called another Belmont Hardware showroom (rude). No one had it. Then I contacted the handle manufacturer. They contacted Belmont Hardware in San Jose and said they had my handle in stock and would ship it to the store as soon as it was ordered. I called the contact at Belmont Hardware (rude) and left my name and number. She told me it would take 2 weeks and I was welcome to call to check to see if it came in. I called twice and no one had my name, number or record of my handle, and I was forwarded to the voicemail of the contact the manufacturer gave me. I called back right after to see if the handle had even been ordered. I was put on hold 2 more times because they couldn't get the model number right. Well, he just restocked that handle 30 minutes ago. Within the hour, I went and bought the handle and a couple extra (at the discounted price because I was in their computer system after all). read more

On a recommendation from my Kitchen and Bath designer I tried to stop at this store. There was no accessibility for disabled people! No ramp, no lift, no level ground. The woman I spoke with back at the dock really didn't seem to care when I asked. I do plan on contacting the local office of Disabled American Veterans, as well as my lawyer! In this day age this is unacceptable! read more

Today you can basically get anything much cheaper online than from this type of stores, however, I'm willing to pay a premium since I do value the services i receive from the face-to-face interactions with the staff. However, this isn't the case with belmont. I'm remodeling my whole house right now and need to buy all types of kitchen and bathroom hardware. This store is close-by so I was hoping to buy some items here which could save me some time. The first time I visited here, no one came and asked me any questions or introduced to me any of the products. It's okay, I looked around on my own then left, although I did wish someone could have given me a short intro to the displayed products, I told myself that they might just be too busy. The next time, I dropped by, still nobody talked to me (I did see their staff sitting at the desk doing nothing). I had a lot of questions, so I approached a skinny blond old lady and asked her my questions. She was not helpful at all, she was cold, aloof, I could clearly feel that she was not willing to help, after about 2 mins, she said she had to left to help an existing customer. She never came back. I paid another visit here recently hoping to finally talk to someone since it's a weekday and they must be not that busy. I walked in, after 5 mins, nothing, so I talked to a guy sitting at the desk, telling him I was looking to get a quote for my two bathrooms, he then went in and got me the same lady I talked to last time. She was still like that, cold, not friendly, no smiling, I kinda felt that she didn't want to sell to me at all, whatever question I asked her, her answer was always vague and not informative. I showed her the specs of my bathroom and asked her for some recommendations, her attitude was like "whatever you like", I told her I would like to buy a 5" bath tub of a particular brand, she told me there was none, come on, I was looking at the same book, and it was clearly listed there! What does it mean? She just doesn't want to sell to me? About 5-10 mins later, she saw someone came in and just left me in the middle of our conversation!!!!! So darn rude!!!! I was so stupid and waited for her by the counter for about 10-15 mins before I realized she would never come back. (during this 10-15 mins, she didn't even say a word to me knowing I was waiting) Frankly speaking, I felt deeply hurt and discriminated. Glad that I had enough decency to control myself and told her that I was leaving because apparently she was busy. She gave her biz card and told me she had to help that customer because she was working with her before me. What a liar, I was the only customer in the store when I walked in!!!! I threw her biz card away after I stepped out of that place. who the hell they think they are. I will never ever visit this place again! I'm not a very sensitive person, so trust me, there WAS something wrong with that lady's attitude. I'm not sure if she serves all the customers this way, if she does, then I will just say that I was so unlucky that I got the wrong person, if she just treated me with that kind of attitude, then I will call it DISCRIMINATION, not sure what triggered that, because I am Asian? or because I can't speak English in a perfect American accent? Come on, here is California. Whatever it is, don't go to this place if you want good services. They do have a good showroom, but people there are just rude and discriminating. To that lady: I know your name, but I respect your privacy so I won't say it out here. Please, also learn to respect others. read more

Thank you Belmont Hardware for saving the day! I just needed to change my lever knob to a round knob and Dave saved the day. My dog can open the lever locks and got out today. Thanks to Daves help I was able to easily change the knob and my dog is now safe. I truly appreciate their care and support and I will definitely go back to them when I'm ready to change out all of my locks. read more

Update since Covid protocol of appointments have been implemented: working on another remodel. Made my appointment and arrived on time. It was first thing in the morning. I'm not a morning person so I rolled up in my old Jeep wearing sweats. Another customer arrived at the same time driving a later model car and looking much more pulled together. She got immediate sales help and I got ignored. I had to ask for help from a girl looking oh so busy at a desk. She ran estimates for two sets of fixtures I was considering and when she showed them to me she was very quiet and suggested I look for something less expensive somewhere else. I can give the benefit of the doubt that she might have honestly tried to be sensitive and helpful in that moment. But couple that comment with getting zero attention even with an appointment and it reads that Belmont Hardware has judgy salespeople. I see comments suggesting racism...that could be, but I'm Caucasian, and still got ignored. read more

Poor service. Came in here to start our investigation for our house remodel which includes 3.5 new bathrooms. We know nothing so wanted to find out some basics. The sales lady Veronica told my husband he couldnt expect to do this on a Saturday!??!! Then I went into to say hello and she told me she would be right back but never came back. Then the store started to close. Guess they don't like to work on Saturdays even though they are open. Save your time, go up the road to Saratoga plumbing. At least they are willing to answer your questions. read more

I received tremendous service from David Nakamoto! He was able to get the parts that I needed accurately and fast. When the parts arrived he keyed the locks for me and made a set of keys. He went out of his way to make sure that I was able to get the locks installed ASAP! read more

Just had a great interaction with Veronica. Needed a part for an older front door, and she helped solve the issue immediately, even though they don't carry parts. Love when people are helpful. read more

Came in today looking for some mirrors. They didn't have what I was looking for, but then I started looking at custom pull handles. Asked the sales rep about custom order. She wasn't with a customer on the phone or in person, but was distracted looking at something else. She barely looked at me, and didn't offer to assist me or provide additional information. She seemed anything BUT interested in helping me. Flat out rude. Would not shop here again, even if I was doing a complete remodel. Terrible customer service. read more

Seeking to sort out a broken Baldwin door knob and latch, I visited Belmont Hardware. There I met David Nakamoto, who was helpful and knowledgeable. He figured out the replacement part I needed, and explained it should still be covered by warranty. He sent me off with the part specs and the phone number for Baldwin. Thus, no order for Belmont on this visit, so the least I can do is convey this big thumbs up for good service! read more

Good Selection. Good Service. We went to Belmont Hardware to look for a faucet for our bathroom remodel. They had a nice selection of faucets on display. We found "the one"! A lovely modern, well-built Graff faucet. We asked Joe a few questions. He was super-friendly and super-helpful. He directed us to their bathroom where the same model of sink we already had (Sonia P10) was paired with the faucet we intended to buy (Graff Sento). Nothing like seeing all the parts working well together! We ordered the faucet, were told it would be in within 1-2 weeks. We received a call 1 1/2 weeks later that the faucet had arrived. We are very happy with the product, the service, and were glad we could patronize a local business. read more

They have a really wide selection of hardware for kitchen, bath, and door. Biggest I've seen in the area. Went their about 3-4 times during our remodel and found really nice stuff. They are super expensive though. You can find some of the stuff they carry in store online for about 30-50% cheaper. Some of the staff was very helpful and friendly and others not so much. So overall I give them a 3/5 read more

I called them regarding a door handle. Veronica took the time to look at the catalogs, responded to all my questions and offered to show us the product. My wife went there and she got the same great service. 4 stars because we haven't ordered yet :-) I'll upgrade to 5 once we have the hardware. read more

Huge selection of pulls & Knobs for kitchen cabinets. I wish they will extend their hours on Saturdays. They close at 3PM read more

Had a great experience! Not sure why the other folks complain about the service, I found them to be very helpful and saw others who were being given good service during my visits. You really can't expect to spend excessive time on a busy Saturday to ask basic questions. Do your homework before or come during the week when they are not waiting on lots of customers. I had specific door hardware to replace from brass to satin nickle finish in order not to have to replace the entire door. The sales person, David Nakamoto, was efficient and wrote a quote in record time. He looked at pictures of the existing hardware and was able to quickly determine part numbers for all the door accessories. I could not have done this efficiently online. He also suggested that we NOT replace the mortise door handle mechanism since there were no problems with it thus saving us hundreds of dollars. I wouldn't hesitiate to use them again for furture purchases. read more

Drove out of my way to check out Belmont Hardware as their selection for my Kitchen facelift and bathroom remodel seemed promising. Unfortunately, their customer service skills are not up to par with the merchandise that they sell. Very pretentious attitudes, didn't acknowledge me when I walked into the store even though I walked by three different associates who were not with customers but carrying on their own conversations in the front of the store with each other. They looked at me and then turned away and continued to have a conversation. one walked over to her desk and the other two males continued on with their conversation at another desk. Who does that? It takes a couple of seconds to say "hi" or "welcome". To look at a customer then turn away and continue on with your own separate conversations with each other without any acknowledgment is downright tacky...not classy. Walked into this store in the middle of the day on a Thursday, no customers, it wasn't like they were busy, otherwise I would understand the hold up in a greeting or acknowledgment. Maybe it was because I was dressed in sweatpants and looked under-dressed...my hair was in a messy pony tail....do I look that scary without make-up (haha)? Well get it together because you shouldn't judge a book by its cover, especially in SV. Times have changed. Treat all you potential customers with some decent courtesy especially for a store where people are going to walk out spending hundreds to thousands of dollars. Once I realized that The employees weren't going to be bothered to provide me with any customer service, I found some hardware on my own that I wanted to buy but I had questions regarding some other specific hardware that I was looking to purchase and it had to be special ordered. 10-15 minutes go by before I was finally embraced with the presence of an employee who walks over and asks if I had questions then starts to turn to walk away before I could answer in which I said "yes I have a question regarding a specific brand/latch and whether it would fit my cabinets." He didn't tell me his name, or ask what I'm looking for or what kind of projects/remodels I'm doing. He was short with answers and obviously wasn't listening to what I was asking him because he kept giving me the same answer that was not relevant to my question and after 1-2 minutes walked away and went to his desk assuming that I didn't need anymore help.....um hello why not offer me alternatives, ask me what else I need help with. I was looking to purchase at least 15 of these lock latches which by the way are not cheap, not including the rest of the hardware for the kitchen, bedroom doors, various items for full bathroom renovation,etc. I put the items that I had found to purchase back because at that point I would rather spend my money at an establishment that gives their customers, decent customer service for spending the extra money to support a local business, even though I found what I wanted...bummer! To sum it up, good quality and selection of hardware, and pieces for your kitchen and bathroom remodel....unfortunately....poor quality, tacky, and classless customer service. How you treat your customers impacts/influences how they spend their money....or not. People are willing to spend extra money to support local business to get decent customer service, especially when there are more employees than customers by 3:1. read more

They sold me a defective instant-hot faucet that did not come with installation instructions (the instructions that came with the faucet were for another model) and they also failed to tell me the faucet contained lead which would make it unreturnable (and unresellable) inside 2 months because new California laws would soon prohibit the sale of lead-based faucets. The instant-hot faucet they sold me would not properly emit hot water (hot scathing water constantly randomly splurted out of the faucet). When I called to report the problem, they told me to call the manufacturer and seemed very reluctant to offer any type of post-sale customer service support....had I known this, I would have bought from Home Depot. The manufacturer was difficult to reach, working with Cornelia's customer service after purchase was like pulling teeth...I just found it easier to purchase and install a new instant hot from elsewhere...so now I have a $1,000 instant-hot faucet from Cornelia's sitting in my garage that I can't even sell to a pawn shop because it contains lead (Cornelia's refused to take it back or give me any type of store credit toward a different purchase). They're very nice when you buy but absolutely unfhelpful if you have any problems with products purchased from them. read more

We remodeled out kitchen and a bathroom almost 20 years ago and bought all our fixtures from Cornelia's (now Belmont) because they were friendly, helpful, had good quality items and gave a discount on everything. So when we needed a new faucet this month we went back there. Maybe we were just lucky but we were helped by Veronica who had no problems understanding what we wanted, pointing us to faucets within our budget, and being right there to take our order once we made our choice. We did have a problem with the faucet after installation and I called the manufacturer first. They offered to replace the faucet but said they had to deal with the store. Veronica called them, handled all the paperwork, and we had the replacement in 2 days. It just seems like it was still the same old Cornelia's that we had done so well with before. They have a very wide range of prices. We were at the bottom, and paid about the same as we would have at Home Depot for what we think is a better quality fixture. read more

two weeks ago I drove up from Carmel to the San Jose store. I had Lovelace write down and pretty good size order and after not hearing from him for 10 days I called him. He announced that he would get right on it and email me. I don't understand. Nice selection and good looking organized store but if you can't place and order I don't see the point in shopping there. Janice Gistinelli Carmel, California read more

This place does have the best selection in area, but they are expensive. We did our entire house with them. We received very good service, perhaps because we purchased a fair amount from them. If you speak to the right person, they really know their stuff. David (I think that was his name) was extremely knowledgeable and helpful. I'd certainly recommend this store. read more

Great place for all the hardware you want!! Staff was extremely helpful! Will definitely come back.

We have worked with Diane and Dave. Diane is my favorite as she is incredibly knowledgeable. The sales associates at Belmont are efficient and knowledgeable. The variety of hardware is impressive, particularly lines of inventory that are beautifully high end and hard to find. However they carry many well price quality lines as well. It is easy to make a mistake with plumbing fixtures or hardware. Belmont has saved us (from ourselves, no less) on several occasions. Good value, and good service. Highly recommend. It is ALWAYS wise to come to stores like this (which require an experienced sales associate) on a weekday morning, especially Monday, Tues or Wednesday morning or midday, especially if you need LOTS of their time. I never come to this place on a weekend, even though I work full time. I think the review by Nupur S. is a bit naive, and yes, they close early on Saturday. Imagine! Letting employees have a bit of time off so they are fresh and able to be pleasant during the week. read more

Recently the folks at Belmont (used to be Cornelias) Hardware were extremely friendly and helpful when I needed some replacement parts for faucets installed over 5 years ago. I highly recommend them! read more

went there yesterday and kenny was very helpful. got there 20 mins before closing and did not feel rushed at all. adorable frenchie was a plus - she was the welcoming committee! they have it all and totally agree the quality is great. definitely $ but worth it. the best selection in town. we will come back to purchase our fixtures and hardware here. hands down recommend if you are looking for quality selection. read more

They have a wide range of hardware but their customer service is not good. When I walked in no body bothered to help me or even acknowledge my presence even though there was just one more customer in the store. Selection is good but prices and attitudes are very high. read more

For a major kitchen remodel, we needed all new appliances and cabinet hardware. We chose Cornelia's because it was close, convenient, and recommended by our contractor. Jen, our primary sales person, was responsive, helpful, and patient. The products were of good quality at competitive prices, and the shopping experience was comfortable and successful. read more

This is a great place to start your planning. They have a wide range products. Very friendly and patient. I have spoken to two of them Joe and Michelle. They walked me through all the products I would need, and would satisfy my requirements. read more

Formerly Cornelia's plumbing supply. They have a great selection of high end fixtures. I went in to replace a soap dispenser I had bought there 10 years ago. David realized it was merely clogged and took the time to clean it out - way above and beyond the call of duty. On a previous trip, he told me my kitchen faucet had a lifetime warranty, ordered me a replacement part and had it shipped direct to my house. I have had nothing but excellent service there. read more

Service is terrible. I purchased a Grohe shower valve from Cornelia's with a claimed lifetime guarantee. I waited 30 minutes just to talk to a salesman at their store about a damaged part. He claimed that it probably would not be covered under warranty and would follow up with Grohe about ordering the part. Never heard back from them again. I ended up having to buy a replacement valve on the internet. Home Perfect has a 50% better price with no shipping charge. read more

I had to get a new door locking system that would fit a unique door. David at Belmont went above and beyond to find the only system warehoused in California. He worked with me throughout the transaction and exceeded my expectations. I would recommend them to anyone. read more

We went to Belmont Hardware on DeAnza because it was closer to us than the one in Belmont. We were helped by Michelle Carcot. She offered the best sales help we have ever had. She immediately recognized our old shower head and knew what we would need to pay attention to in replacing it. She gave us details, prices and even suggested alternatives for our particular job in a very friendly, efficient way. We recommend both Belmont Hardware and Michelle Carcot without reservation. read more

Great selection of hardware, faucets. Lovely showroom. Helpful staff. Can be busy on weekends if you need a lot of help. Nuch preferred over Saratoga Plumbing read more

Two of my Baldwin door handles weren't able to latch anymore. I ordered the Lever Images Replacement Core through a third party hardware site that handled Baldwin products. When they arrived, they wouldn't line up with my existing hardware. A local locksmith recommended Belmont Hardware as being a Baldwin dealer and suggested I give them a try. David Nakamoto saw me come in with my old hardware and the newly ordered hardware and immediately asked how he could help. He explained that the newly ordered parts were for the newer Baldwin handles and that the ones that I had (which were 20 years old) weren't being manufactured any more. However, he was able to find two of them for me in his stock. I asked him what I was supposed to do if any of my other handles failed. He called a supplier that he thought might have some and ordered a couple more for me. They were delivered to my door within about a week. He provided all of this free of charge. He told me that he didn't think Baldwin hardware should fail and that he thought it had a lifetime warranty. Great customer service. I will definitely return for my other household hardware needs for my kitchen, bathroom and lighting. read more

This is my second experience with Cornelia's. The first wasn't great, but it had been about four years ago, so I gave them a second chance. I could not regret it more. I placed a five figure order for all the fixtures and fittings for a couple of high-end bathroom remodels. I was told that everything would be delivered within 6 to 8 weeks. Now here it is 13 weeks later and I'm still waiting on half the items on order. They have been nothing if not less than helpful to down right rude by hanging up on me when I call for status. It appears they have zero process for tracking orders and cannot even provide an estimated delivery date. I urge everyone to avoid this retailer. read more

Fantastic service! I was in need of a special order part for my Baldwin lock set and I tried Cornelia's (now Belmont Hardware) because I had good luck with Baldwin parts from them in the past. But after some looking around, David found the part I needed in some "spare parts" he had out back and gave it to me for free! I was quite surprised and grateful for just great service for a part that I thought that I'd have to wait a long time for and pay a decent amount for ($30-$40?) relative to the cost of the entire lock set. read more