I expected a little better from the normally amazing Ben & Jerry's. The place was full of non-commital patrons who needed to taste every flavor, and while this is outside their control, the staff did nothing to move the line along. In addition, the highly advertised frozen yogurts were all gone, without any signage. The flavor I did get was pretty good, but even a small was a bit too much of a good thing and very rich. For the price premium, I was looking for a better experience. One more reason Hoboken needs a gelato store. read more

B & J's is decent ice cream for a chain. However,I find it hard to pay the same price for a cup of ice cream as I could for a pint. The staff is friendly and helpful and the product is decent, but the price is no fun. When given the choice of chains, I'd rather check out the Cold Stone down the street and make up my own ice creamy delight. read more

Let me start off by saying working at Ben and Jerrys looks like a honestly stressful job. There are constant people in and out and "can I taste this? I don't like it how about that.." I know I would need a lot of patience and support from my coworkers to get through the day. That being said the girls behind the counter all are awesome. Tonight's situation was different. All the workers were moving around getting the place together and helping the flow of customers, then a girl comes out with a backpack on saying "clean this place up girls it's a mess!" Working in the service industry I knew right away it was the manager if that's what you call her. The girl who took my order (who was super nice while I told her 4 different, annoying things) was in training. We've all done it, training sucks but you have to power through it, and I have no problem waiting an extra 5 minutes for her to learn. The whole time this poor girl was making my order the "manager" was telling her everything she was doing wrong yelling at her in front of the other customers and other girls working. I was outraged. All the girls back there seemed uncomfortable while she was around waiting for the next thing they did "wrong." For you to yell at your team and belittle them while your leaving and walking in the back to look around for more to yell about is ridiculous and uncalled for. Does it hurt that bad to be nice? Especially in front of customers??? Awesome ice cream , awesome work staff , horrible manager. read more

This ice cream place is OK. It has the unfortunate distinction of being situated a block away from Coldstone, which is alot better IMO. However, B & J has a couple of things going for it: 1) line is usually shorter, 2) it's a little cheaper, 3) the ice cream + hot chocolate drink mix is really good. Basically it's just a cup of hot chocolate with a couple of scoops of your favorite ice cream inside. Sounds basic but it really is very good. Also, once in awhile they have free ice cream day, where you can get 1 scoop of anything for free! read more

I love this place. My favorite flavor's Mint Chocolate Chip, and their "Mint Chocolate Chunk" is great! The chips are a little hard, so it could be a little better. This place just kinda has a good vibe. The staff are kind, and the place feels sorta bright and happy. The ice cream is great. Like I said... I love this place! read more

Decided to try this spot after dinner on a Friday night. I have to say I'm not a fan of the ice cream, it has a very 'chalk-y' taste. I got the strawberry cheesecake and Graham Cracker with Coconut. They were also out of regular waffle cones and only had the ones dipped in chocolate. There are other ice cream companies that just taste a lot better and more fresh. Ice cream was not worth the price and didn't taste good at all. read more

Service is great here. The servers are always super sweet. We usually go for the seven layer cake ice cream on a cone because it's our favorite. There's a clean restroom and both indoor and outdoor seating areas. What more can you ask for? read more

Have been going to the store and ordering from delivery.com for years. Specific to the delivery, it takes about an hour to two hours. We were willing to deal with that because we like the ice cream. However the last three deliveries (each $30 a piece) were horrendous. Wrong ice cream each time. Melted through bag. We paid for sides of caramel and the cups were practically empty. Either they are too busy to do deliveries amor they just don't care. Either way do not order from this place.....ruins your ice cream experience. read more

Can never go wrong with Ben & Jerrys especially on such a gloomy day. ice cream amazing as usual and the staff is so welcoming and humble. It's always nice to talk a little with others. :) read more

Nothing wrong with Ben & Jerrys. Love their stuff. However, had an incredibly bad experience with the delivery. The delivery person was very rude, she could not understand my instructions when I told her how to find my apartment, and was huffy when she finally found me. To make things worse, she blamed her inability to understand my instructions on my accent, which was just insulting. I order delivery all the time - never had such a bad experience with any other delivery person. And this is not first time I have been borderline insulted by this delivery person. Sorry Ben & Jerry's. I love you guys. Nothing against you. But can you guys please make sure this particular delivery person never shows up at my place again? Thanks. read more

They have all the ice cream's. But not so many options for desserts and Sundays which is a bummer

Ben & Jerrys Ice cream, delicious! what more needs to be said? they have cones and cups, I got a large cup, which I barely finished, but I finished it because im a fattie who loves ice cream. read more

Service is below any standard. My 5 years old didn't like the ice cream because the ice cream tasted bad. In every normal place the ice cream would be replaced, but not at this B&J. Such a shame for the brand! We won't return. read more

3 stars for the ice cream which is always delicious. Unfortunately, the floor, tables and chairs were filthy. Definitely not a pleasing way to spend an afternoon inside. read more

Great spot to grab dessert on Washington Street. This Ben and Jerry's has way more flavor options than the Rockefeller Center location in Manhattan. My personal favorite is the Tonight Dough, though almost every flavor I've tried is great. They give very generous scoops and there's plenty of seating inside. Love this spot! read more

I can really only review delivery as that's all I've gotten from Ben and Jerry's. The shakes are delicious and I love that they deliver. Expensive obviously, and you specifically have to ask for straws if you order milkshakes, which I find odd. Nothing super special, but if you're lazy and want ice cream this'll do the trick. read more

Super small place that can get super packed during the summer. The line moves rather quickly and the place is clean. They let you try out different flavors which I love but 3 stars because they didn't have my favorite which is the Americone dream when I went. So sad:(. Besides that though, aside from the basic flavors, they do have other options outside of the ice cream. I believe you're able to order sundaes and shakes which is a plus. Personally, if you're not on a nice stroll in Hoboken, I suggest you buy a pint and Netflix and chill at home. ;) read more

Always have great customer service and great ice cream! It's a fun environment and I love how active they are in the community!

I'd like to write a review about the ice cream, except the delivery I ordered over 1 1/4 hrs ago (was supposed to arrive in 30 min) still has not arrived. The one star is for the nice person on the phone at B & J, although she seemed powerless to track an order sent with the delivery person over 25 minutes prior. read more

Terrible!!! And, ironically, un-American in several ways.... Firstly, with a long line but two people working, we decided to wait -- it was a LONG wait. Turns out, one person was filling mysterious online orders so the actual waiting time was deceptive. Un-American because we did not used to skip lines in front of others, as unannounced online orders now allow you to do.... Secondly, it is not indicated on the menu board or on the toppings list sitting on the counter that toppings each cost some mysterious additional amount -- I think I was charged $2 for peanuts and walnuts on a small cup of ice cream? I don't know because when I asked to have them removed, all I was told was, "too bad, you still have to pay for them." Un-American because prices used to be clearly marked. Perhaps it is a generational thing that young people just pay whatever is asked, but I BLAME BEN & JERRY'S. Thirdly, our Hot Fudge Sundae was served in a small plastic cup ("we're busy today, so we're serving everything as a to go order.") Un-American because, well, I just expect something more substantial than a cup of ice cream for my $6.49. Terrible, but then, maybe this is normal for all urban Ben & Jerry's today? read more

The ice cream and frozen yogurt were both delicious. However, the atmosphere was nothing special. Loud dance music was blaring like you were in the club, and the tables were all sticky and dirty. Could be better. read more

This place is HEAVEN on earth! I just can't stop going there. I've eaten so much of strawberry cheesecake! It's my favorite ice cream now. Anything else other that doesn't taste like an ice cream anymore. LOve every bit of it! read more

I have been taking this place for granted for far too long! I always have a great time, and I love this location because the staff are consistently attentive and fun!!! It may be a "chain store", but honestly, this store has always had that friendly, only in Hoboken feel. They treat their customers like family. Just tonight, I went in with my teenage son for some ice cream. It's still chilly out so my son held our dog outside while I went in to get the ice cream. The manager, Amy, was so fun. We had a chit chat and she noticed my son outside and encouraged me to step out and give him his cone before I paid. I was also unusually indecisive about my flavor and after giving me a taste of the bourbon vanilla I inquired about--she suggested I add a scoop of coffee so I experienced the WOW factor that all Ben & Jerry's fanatics seek. Bourbon vanilla and coffee ice creams in a cup. Thanks, awesome Amy! read more

This place is always clean and the staff is always friendly. This afternoon I accidentally left my son's new iPad I just purchased for 700 dollars. I knew it was going to be gone when I realized it was missing. When I came back to Ben and Jerry's , the assistant manager , Amy Guvera, had my iPad gave it to me! I can't thank her enough. Amy you ROCK!!! And ice cream it delicious! Diana M read more

This is one of my favorite ice cream place ever !!! ive been going there ever since i found out there sell dairy free ice cream!!

I've always loved Ben and Jerry's ice cream. It's great ice cream. So what I'm about to say is not about the product, but the service. Product 4 stars, service.... If I could would get 0. I live around the corner.. And I understand everyone and business has their days, we are only human. But I'm writing this after multiple trips there. First off it's chaos and it looks like no one their has the faintest idea of what their job description is or what they are supposed to be doing. I was first in line to get my order taken... No one else was really there (there were at best 2-3 other customers in the building... One being attended to at the register quickly then again I was the only one waiting). I watched as 3 employees basically walked by me countless times, even acknowledging me with eye contact them walking away to wipe a counter down that was already clean... Stock a full area.. It was obvious that they were doing pretend busy work to avoid actually taking my order. I stood there for 15 min while they did all sorts of things that could easily be done after taking a guests order (mine). In fact... The one serving the ice cream actually looked at me... Left his station.. Went to the back and then came over to where I was and asked me to move to clean the counter in front of me. Again.. It felt like I walked into someone's person living room unannounced and was not welcome. Now as unprofessional as it is.. Id promised my 7 year old son ice cream so as bad as I wanted to walk out I stayed. Finally my order was taken and it took 2 min to make the 2 milkshakes 3 employees has desperately avoided to make for 15 minutes. I thought I was home free. No. In the middle of trying to pay for these milkshakes... The counter girl stopped halfway through the transaction and helped another customer (who was also complaining) so I had to wait for my change while she unprofessionally walked off and left me hanging there waiting for change. I love Ben and Jerrys product... But i will not be coming back to this location. I have 2 children and live 3 blocks away.. That's a lot of money in the long run..How hard is it to have people that have manners and work ethic work for you in a situation that would gain the very regular business that keeps a company open and thriving. I wouldn't go there unless you have an HOUR to spend to get a milkshake and have no self respect..so teenagers coming into adulthood acting like you are an inconvenience and an idiot doesn't bother you. Thank you Ben and Jerrys.. I had no idea asking you if I could buy a couple of milkshakes was such a drag for you guys. After all.. It IS your business.. So sorry I misunderstood. read more

took over an hour for 4 small ice cream cups, but it arrived frozen cold and not melted at all, so props for that!

I had a kids cup of ice-cream and I'll tell you why. My first selection included bananas, but they had none in the store. Had to make a second selection. I opted for a soft ice-cream and alas, there were no more cones. Odd. I lost my enthusiasm after not being able to get what I want. I mean this is ice cream and it is about indulging in foodie pleasure. You can't deny a person twice and not expect to keep the happiness going. So I went for a kids cup, just to join the family in ice cream fun. read more

This was my first order this year from B & J and I was so disappointed in everything! Last year I spent a lot of money ordering through Delivery.com on a regular basis with no snaffoos... I don't know if management changed or what but they certainly did not pay attention or know what they were doing! I understand delivery can be a long wait ...which doesn't make sense to me at all waiting longer than a cooked meal!! Over an hour plus up another $1~ I ordered a small waffle cone dipped in chocolate (received a large one) that was so stale. Just awful! I ordered lemon sorbet no problem. I ordered hot fudge sundae with chocolate ice cream and vanilla with toffee bits (I wanted plain vanilla which is not on the menu anymore... along with strawberry)... I just got the vanilla with toffee, and caramel on the bottom. No chocolate ice cream and no hot fudge! I said no whip cream and sprinkles please and asked for caramel. The caramel was in the bottom of a cup with ice cream on top. They usually pack it separately for ease of assembling the sundae at home. Also ordered a quart of hand packed strawberry which was correct. The container was dirty on top from putting the lid on and ice cream dripping. The chocolate chip cookies were also stale and you could throw them at the wall as they were unedible!! Flat as a pancake! Perhaps you would consider ordering cookies from me and have some great tasting product! My guests and I were very disappointed and until you read this review and give me some FEEDBACK, and CREDIT OWED for product I did not receive, I will no longer be a customer of yours by delivery or inside your store. Best regards..... read more