We purchased my suburban at Ben Davis Ford. Easy to do business with. Nice friendly staff. If a recall is on my vehicle, they do an excellent job in repairing it. read more

I authorized a $500 deposit for a car. They took $515 of my credit card without my knowledge. I did not buy the car. They tried to keep my deposit. I raised hell in their showroom and they refunded only $500. I only realized their treachery when I checked my credit card statement the next day. Liars and thieves. read more

Rude salesmen was looking for a certain car was told they didn't have one on lot Spode to let me know if it came in next person right after came in asked if they had same car I was looking for sales person said yes it just came in went to ask to speak to someone that person was rude also cars over priced and give low trade in offer read more

Traded in for a used car, it was a fair deal . Next day, in the snow I was all over the road , three tires were bad. Purchased 4 new tires and found the brakes were bad, had to replace. So after purchasing a 2020 vehicle I spent $1800 to make it safe to drive. Contacted the dealership owner 2X, never heard back... also they only gave me one key fob, they said they would have another made for me, took weeks before they paid the locksmith who bought the key fob. Dont purchase a used car from this dealership! read more

I went to Ben Davis Chevy on Monday to look at a truck I found online. I met Mike on the lot and he quickly got my keys for my truck and the keys for the truck I was interested in. We go to the test drive quickly. My wife and I fell in love with the truck but noted a mechanical/electrical issue. We went inside to get ready for the offer from the GM. Mike delivered the offer but as is usual, did not return my keys. I reviewed to offer and immediately felt insulted. There was no movement on the price of their truck, the offer on my truck was very low, there was a quite large down payment amount listed and the payment was very high due to a ridiculous interest rate. I wanted to leave right away but my lovely wife and Mike convinced me to offer different numbers so I did. Keep in mind that I'm retired and have to watch every dollar I spend. There was zero good faith negotiation at all during this visit. The new car manger returned my keys and wanted to talk to me. It was easy to see that things would not go in my favor given his demeanor. Mike returned with the next offer. Nothing changed except that they were somewhat confident that I could be in the desired payment range given my credit score of over 800. I really liked the truck so I thought we could proceed...until it was noted that they owed me nothing. They weren't going to repair the mechanical issue. I estimate the repair to be in the $800-$900 range. I stopped the paperwork process and asked about the repair. The GM came by and wanted to talk to me outside. His posture and the way he spoke to us made it clear that he was in charge... Very condescending. He explained the buying process to me as if I were an 18yo buying my first car. He finished by saying - "We want your business but don't NEED your business. That was the end for me. Personal note to the GM - You must be very proud of your dealerships success, so much so that you can turn away a sale. read more

just had oil change and rotate tiers on 2015 gmc arcadia cost 123.8. Now mind you i just had may chevy Silverado 1500 changed 2 weeks prier cost me 122.36 car is 6 quarts truck is 8 quarts . I'm not happy with them at this point because she told me the car was 6 quarts and it costs more. So why is the car more when the truck takes more oil in it. could it be the extra 9.60 charge for shop supplies. So what is shop supplies when i already paid for the oil and labor to rotate the tiers? looks to me like its just another way for them to charge more. NOT HAPPY read more

Bought a 2010 Jeep Wrangler with added on warranty for $5000.00 they claimed they paid it to a secondary company and the company went bankrupt. That means nothing, they took my money and refused to refund. I advertise against them all I can and so far, have cost them several big sales. I will continue telling people how dishonest they are, so they don't lose like I have. Buyer beware. Ronald Deller Fremont, Indiana 46737 read more

Very high pressure sales people borderline rude. I'll never buy a car from them. We went to O'Daniels, they were very nice and took there time to walk the lot and talk to us. read more

I will never go back here to buy another vehicle again. This the worst vehicle I have ever bought I now know why the owners traded it. They told me my vehicle had a couple of issues when they looked it over for trade but when I asked the salesman what they were he would not tell me that should have been my first clue not to buy there. Now I have a vehicle for 6 years that will probably fall apart. read more

HIGHLY don't recommend. Bought a used truck a couple weeks ago from a salesman named Matt. Matt told me it has a "harmless tick that all Hemi's have" and that they could fix it for me but it would be pointless because it won't effect the truck and the tick will come right back. Remind you, this was a "Ben Davis certified pre owned" vehicle that they insisted was inspected and good to go. Well shame on me for taking their word on that. Idk if they have the most incompetent mechanics around or if they just lied about it being inspected but the sound was actually an exhaust leak from FIVE broken manifold bolts. The heat shield on the passenger side was literally hanging on by one bolt and was just laying in the engine bay. The drivers side had 2 broken manifold bolts and a leak. I texted Matt to let him know and he gave me the number for their service department so I called them and they said I can bring it in but it won't be free to fix. Even though when I bought it they really talked up that free 3,000 mile warranty which turns out to be bogus. It's only for if the engine fails in 3,000 miles. Only way it would be fixed for free was if the manifolds were cracked because the warranty doesn't cover "rust" lol. Apparently their mechanic doesn't understand that it isn't a rust issue it's a broken bolt due to the aluminum black and iron manifolds expanding at different temps that break the bolts. but it was clear they had no interest in fixing it a week after I bought it so I was more than happy to pay Curtis (great guy) at Woodward automotive in Fort Wayne to fix up the truck for me. All I know is they definitely lost any business from me and I'll be sure to let anyone know of this experience since I work at GM and don't want people to think all Chevrolet dealers are this bad. read more

This is probably the worst dealer I have ever dealt with and I've bought several vehicles. The sales person I had was so Unattentive and even sold the vehicle I had a downpayment on and that was under a purchase agreement contract to someone else. Didn't even bother to tell me he totally screwed me over to get a little more money for himself on a different deal. Why else would you put a vehicle back on the market for someone else. 0 stars for this place. The manager called and promised all kinds of things to make up for this action and never even bothered to reach back out. Very unprofessional set up dont bother. Trust these reviews they are right!! read more

We're really happy with our new 2018 Chevy Equinox. Many thanks to our salesman Halsey Claar and the whole crew at Ben Davis. Keep up the good work boys! read more

I talked to randy about a car and I asked him if the car had any leaks and he said his guys did a full check out of the car and everything was working perfect. I took the car to another garage and they found a major oil leak in the front and back of the oil pan which ended up being and estimated $2,066 to fix. I told him I would buy the car for $2000 less than what he wanted so that I could fix it, he denied this offer and told me that he would not fix the car or come down on the price. It was a good price for the car if nothing was wrong but there was a significant repair that needed to be done read more

I really appreciated that the service manager took the time to answer a bunch of my questions! The service department did a great repair on our vehicle! read more

Never deal with them especially with the finance department. They don't not know what they're doing and will screw you over. Messed up my loan and title and cost me hundred to have it redone. Would've given him no stars if they would've let me . read more

Would highly recommend NOT purchasing a vehicle from Ben Davis Chevrolet in Auburn. Had intentions to purchase a car from there with an appointment to test drive & talk numbers. However, the same salesman we had scheduled with sold the car 15 minutes before we got there. The same day we went to Vorderman Volkswagen and had an amazing experience and left with a car! read more

I bought a 30,000 dollar truck. I've tried to schedule service. You call and all you get is I'm sorry nobody answered in service let me try again over and over. I tried three consecutive days now my oil change is over due. You will get better service at WalMart! read more

My family has bought many cars from them over the last few decades and they have never let us down! We just bought another car from them today, a Chevrolet Equinox, and we couldn't be happier! Their service and expertise is on point, and to top it off, they have great deals on slightly used vehicles! I highly recommend buying from them! Amazing work! read more

Great selection of pre-owned vehicles! The staff is very friendly and the prices are outstanding!

Everyone on the staff was very friendly and helpful. Shannon did a great job helping find my new truck! The whole process went very smoothly and they had me on my way in a new 2016 silverado in just a couple hours. read more

Bought a nice 2013 Malibu in 2016. No problems with the car and any mechanical defects were covered no problem under warranty. My problem is with all the up sale and extended warranty BS they tag onto the sticker price. Ethos Group warranty ripoff garbage. How do you get twice what the sticker says? Up sale the crap out of a vehicle to people new to buying from a dealership from a "Financial" officer who was an IU grad. Sorry, if you received a BS degree at IU and end up selling BS warranties without full disclosure on prices with your smug slick Willy smile you have a long way to go. I distinctly remember asking if these were simply included with the purchase. Slick Willy ensures that it was. Never mentioned the extra price tags. Only upsale I was fully briefed on was the undercoating which I fully agreed to with complete understanding. Otherwise they tried to microwave this BS buddy relationship with you to puff you into buying from their terrible dealership. Just be honest with me. Never again. At least I have learned something there. read more

I have never had so much deception when purchasing a car. I am working on getting things resolved, and if they aren't resolved to my satisfaction, all hell will break loose.,,I am letting everyone I know to stay away from this dealership. I will also write negative reviews everywhere possible. Shame on them! read more