Absolutely TERRIBLE SERVICE!! First, the technician who…read morecame to complete the inspection for the property provided a quote for the entire building to the owner and tenants. On the day of appointment, they didn't have us scheduled. Then they made adjustments to have Dax come for our appointment, since he completed the inspection and provided the quote. Once he started to do the work, he changed the price at the day of the appointment because he said to the office that he didn't give a quote for the entire building, although 3 separate tenants including the owner was given this price. There wasn't any contract or invoice sent over prior to the appointment, so this displayed faulty business. Secondly, the guys left cement residue on my outdoor mat which demonstrated the lack of care to the customers property. I informed the owner about this and he got very rude and disrespectful about the pricing issue mentioned above when that wasn't our problem. It was the technician Dax who didn't provide us with an accurate quote to be hired for the job. Lastly, the issue that was shared was in the ceiling. Dax advised that the outdoor soil needed to be treated first before they could assess the indoor ceiling issue. This didn't make any sense to me but we obliged to have the soil treated first. Well, less than 7 DAYS, the ceiling issue is back !! I informed Jason about this, and he mentioned that they couldn't come back until the full balance has been covered. Although, this was the main reason why they were hired and should have assessed the ceiling first, they are choosing to have us pay for a service that wasn't completed since the pest issue has reappeared less than 7 DAYS again!! Absolutely TERRIBLE and bad business!!

Great experience. The service is awesome. Communication is clear and pricing is fair.read more

Sergio is on top of fixing the ant situation we had in our house. Personable, professional and…read morefriendly. (My wife likes him as well) So far, so good! I got the quarterly service to make sure.

I contacted them for fumigation and wood repair. Inspector Eric came and gave a very detailed…read morereport of how many places needed to be repaired. They spent 4 days totally repairing all the wood damaged and 1 day on paint. I want to specially call out that our main carpenter Adrian F. did a great quality job and addressed all of my concerns. There is another carpenter Eric who worked one day with Adrian who also did a good job. The tenting was done and scheduled accordingly. We also had Daniel come in and perform the bora care treatment professionally. There were some hassles in between including the underestimation of number of days that were needed for wood repair. Scheduling issues that 5 days of repair work got scattered into 4 weeks. The first day one carpenter put a dent on my brand new AC unit when he hammered down the fascia board. Also one section of the wood support was not done right, more than 2 rafter tails in a row got cut the roof eave so it was sagging and caused us a panic. They sent their manager to address our concerns and assure that it was corrected and that the correct work would be done. The carpenters fixed the previous mistakes and did great work in the end. So overall not a smooth experience yet I am willing to give it 5 stars because they did honor the original quote, and ended up doing more wood repair than originally quoted as it was discovered during the process. Thus going above and beyond to make sure we were satisfied with the work despite the initial issues.

Our technician, Erica, was very friendly, knowledgeable, and professional. She answered all of our…read morequestions. She wore booties inside the house and completed the work as promised.

Today Carter came over for my quarterly bug service. He gave me a heads up he was on the way and…read morearrived exactly on time. He did a thorough inspection inside and out, pointed out potential areas of pest ingress and gave clear recommendations on prevention before he began treatment. Carter was thorough, knowledgeable, professional and polite, in a word - wonderful! I've had Premium for termite tenting and past pest inspections and everyone Premium has sent over have been top-notch. I definitely recommend Premium for any pest control needs you have.

After being completely fed up with Orkin, I decided to try a small business. So happy that I did!!…read moreMathew is so nice, professional, and easy to work with. Big bonus, his Service did a better job of keeping the spiders away! He really knows what he's doing. Stop letting spiders rule your house & yard!

I needed help getting rid of black and brown widow spiders at my property in Inglewood. Matthew is…read morea true professional who responded immediately and maintained excellent communication. He showed up right on time and was incredibly thorough with the treatment, which gave me total peace of mind since kids are around the property. His pricing is very reasonable, too. Highly recommend!

Our cat brought in a very large (and alive) mouse / rat a couple months ago that was able to take…read moreresidence under our kitchen floor. My husband and I had tried everything to catch it ourselves and finally accepted we needed to call in a professional. Matt came by our house yesterday and quickly assessed that the mouse was eating our cats food and set a few traps out with the cat food. This morning we woke up and the mouse had already been caught!! Highly recommend Matt if you have pest issues - very knowledgeable and is a pleasure to work with.

Highly recommend Innovative Pest Management! Their customer service, communication and prices are…read moreamazing! Darrell Roach came to my house, assessed the situation, gave recommendations, and is a pleasure to work with!

I'm a new homeowner and when I saw rats inside my HVAC and heard them inside my walls, I was beside…read moremyself. Sam was quick to come out and give a free detailed estimate and show the details of what everything entailed. Their team spent the day sealing up all the areas, and walking me through where they sealed everything and what to look out for in the future. They cleaned up everything and sent detailed pictures of the work in the attic where they were living. When I had questions after, Sam was quick to answer. I'm now breathing easier (figuratively and literally).

I was incredibly stressed after I started noticing a foul odor coming from the walls in my closet…read moreand hearing scratching noises up in my attic. I knew something wasn't right, and I needed help as soon as possible. From my very first call, this company went above and beyond to accommodate my urgent situation, and I am so grateful for their kindness and professionalism. Our field representative, Nicolas, was absolutely outstanding. From the moment he arrived, he was incredibly friendly, patient, and thorough. He completed a detailed inspection and took the time to explain exactly how mice can get into a home, pointing out areas of concern and answering every question I had. He then walked me through their entire plan for sealing entry points and preventing the rodents from returning, making sure I understood every step of the process. What really stood out was how understanding they were about my budget. They presented the recommended service but also worked with me to find options that fit within my budget without making me feel pressured. That level of honesty, flexibility, and compassion is hard to find these days. By the end of the visit, Nic didn't feel like just another technician--he felt like a trusted family friend. His knowledge, professionalism, and genuine care turned what was an incredibly stressful experience into one where I felt informed, supported, and confident that my home was in good hands. I wholeheartedly recommend this company to anyone dealing with a rodent issue. If you're lucky enough to have Nicolas as your representative, you'll be in excellent hands. Thank you for treating us like people instead of just another customer. It truly made all the difference :)

I chose Excellent Fumigation after researching many other companies for my home in Redondo Beach,…read moreand I couldn't be more pleased with the entire experience. They are one of the few companies that handle the fumigation themselves without subcontracting it out, which gave me extra confidence in the quality and accountability. The team was incredibly professional, fast, and thorough from start to finish. Luis, the Inspector, did an excellent job assessing everything upfront and explaining the process clearly so there were no surprises. Kathy, the Fumigation Coordinator, was fantastic--she was very thorough, took care of absolutely everything, and patiently walked me through each step so I knew exactly what to expect. She really made the whole process stress-free! On service day, Santiago, the Lead Fumigator, and Javier (who handled the ground work and roof) were outstanding. They took great care to protect my Spanish roof tiles and worked carefully around my neighbor's string lights in her backyard without any issues at all--despite some strong winds that day. Many things could have gone wrong--fumigation is a big deal--but the whole crew showed tremendous respect for my property and my neighbors. The job was completed quickly and perfectly. I highly recommend Excellent Fumigation to anyone needing fumigation services in the South Bay area--you won't be disappointed!

We were looking for a local family-owned business with great customer service, and Excellent…read moreFumigation was our choice. Luis provided detailed information right after the inspection and included an honest opinion that likely saved us money. Kathy kept us fully informed during every step of the process, from inspection to the last day of fumigation. The property was treated with respect and professionalism during and after tenting. We couldn't have found a better business to provide fumigation service!

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

I used Rodent Masters and couldn't be happier. From the start, communication was clear . Max walked…read moreme through the proposal and estimate with photos so I knew exactly what to expect. The crew showed up on time, was respectful of my home, and took care of the property with full remediation. After a few follow-ups, they honored their guarantee and I got my house back healthy. Fair pricing and zero hassle. Will call them again if needed.