This was the ABSOLUTE WORST dining experience ever. The server ignored us the entire time and rolled her eyes when we asked why something we didn't order was on the bill. We had a reservation but then waited an hour and a half at the table before finally talking to a manager who's solution was to take 5% off the final tab. Please, I am begging you. Go somewhere else. Any other hibachi place is better than this. read more

So tonight was an interesting experience. My girlfriend and I decided for a fun night out to dinner. We walked in and was told 30min wait so we waited 45 at the bar (bar tender was awesome) just to be told by the hostest it could take another 30 minutes until we are seated because of us not making a reservation. I understand that they need a full table for cheifs, but be honest upfront and not waste our time.. needless to say they lost our business read more

Worst experience in a restaurant ever. Food was delightful, but the poor server had zero help and had the bar area and lounge- other staff was just standing around. People got drinks 45-50 min after ordered, people received food about 50 min late-or not at all. We went for two peoples birthdays and it definitely was not a celebratory feeling due to the service. Will not be back. read more

yazmine was chill af and super helpful and Elizabeth was making really good food while keeping my part entertained

We booked the restaurant despite some recent low ratings in 2021. I have to agree with them. We had reserved a table and when we showed up on time, the concierge nonchalantly quipped that we have to wait 30 minutes for a table. We had to cancel and get fast food as the kids were hungry at that point. They also marked our reservation as "no show" instead of canceling. Good customer service news spreads fast, and bad ones travel faster. I'm amazed how this place is still in business. Sayōnara Benihana for a long time to come! read more

They took forever it took 9 years for them to come to our table we just sat there waiting forever for them to even ask us what we want to drink there service was horrible we just ended up leaving this horrible place do not come here this happened twice read more

My family and I just had dinner here and since being under new management in the short few months it has it was amazing. It reminds me of the Benihana's back home in LA now. Before both service and food were terrible, but I was pleasantly surprised by my waitress Savannah and cook Marvin. Both were honestly amazing, she was on top of it with everything and Marvin was an amazing cook! I normally dread when my parents say let's go to Benihana's especially the one out here, but now I am excited to go back. Keep up the work! read more

Absolutely horrible service. Manager Ron is downright rude and the entire crew is unable to run the place. We had a reservation for 8, didn't get seated until after 8:30 and when a chef didn't show up at 9:30 (yes, an hour later!), we left. So did the rest of our table. The manager provided an insincere apology, which might as well been an insult. Don't do this to your family! We will never go again. read more

Celebrated my daughters birthday with friends and family . The food was delicious. We had chicken , steak and shrimp. The service started out slow than was good . It's expensive if you take a group of course . Overall it was a good dinner . I would recommend this location . read more

i made a reservation for 6:30pm at this Benihana for my homecoming group of 16 a week prior to the date. My group and i walked in at 6:25, and were greeted with a smile. We were asked to wait 5-10 minutes for the table to be ready. We ended up waiting for over 25 minutes to be seated, and were not seated close to each other. At my table, 7 of 8 people ordered off of the hibachi menu: a 5 course meal with soup, salad, a shrimp appetizer, the main course (meat, vegetables, and rice), and a Japanese tea. My table had noted many times that we would not like mushrooms to even be on the grill, and the chef still put them on. We did not receive the tea, the soup or the salad, and were only served the main course and the rice: for me, the hibachi chicken. One person at our table ordered off of the sushi menu, and received her food long after we had all been served ours off of the grill in front of us. There was no space on the table to put anything down; it felt more like a countertop. When the girls in our group went to the bathroom we were greeted with only one acceptable stall. The other two were VILE. All in all, the food tasted good but the service was a disgrace. read more

The service was horrible ! We had a reservation for 7 and got there early. Around 7:30 after everyone who came in after us was seated we went up and asked when we were going to get seated...THEY FORGOT ABOUT US. Finally around 7:40 we got seated without any apology for the wait. The server never cleared any of the plates and forgot the rice until all the food was out and we had to remind him. We had to ask 3 times for a refill on our drinks because he kept forgetting to bring them out. Also when making the reservation we told them it was my brothers birthday and they didn't do anything for it, again they forgot. The food was good but you don't get as much as you do at other hibatchi places. Overall it wasn't the best first impression i was hoping for. Will not be going back to this location due to the service. read more

Order off of Uber Eats has to find out that it's not called RA Sushi it's called Benihana. I am a hairstylist and would have loved to have soy sauce and chopsticks with my order. I only have so many minutes to eat in a day if that. Would be nice to actually have condiments and utensils. I called and have been on hold for 5 minutes. Thanks for making my client wait longer than expected and me too! read more

We're at Benihana Dulles last night, party of 7. The place was practically empty - a table with 8, another with 2 separate couples. Maybe it's b/c July 4th, or the pandemic. That explained the short of staff situation and slower service(?) After we placed the order, asked for white rice and green tea for all but they never came - only after we we're half way with our entrees served. The steamed rice came with the tea almost to the end of the meal. It could've complimented the salty food throughout. The food itself: The onion Soup was too salty and the salad bland as expected. 6 of us only took a sip of it and gave up. Thus we asked the chef to go easy on the salt. But still the food was still on the salty side. Maybe he had already gone light on the salt shaker and 'butter'(?) Other than that the chef did an excellent job and showmanship's great. We had 2 chicken, 2 filet mignon , 2 tuna and a salmon - all excellent though. Price point was ok. read more

The place is a joke. Burger King has way better service. The staff including management is rude and completely unable to respond to basic requests. Until the staff is replaced, we're not going back. This place got seriously worse over the last few years. Keep your sanity. Do not go. read more

We went here last night for a family dinner because my Dad was in from out of town. We could not have been more disappointed. First came the chef. He is the guy who cooks the food at your table and puts on a show for the guests. When he first starting twirling the spatula's and was dropping them all over the grill, I started to think this was not going to go well. Then he started to flip shrimp into his hat and front pocket. He missed both targets about 90% of the time. Some of the shrimp tails ended up on my father's right leg. My girlfriend got hit with oil in the eye when our chef was flipping shrimp Tails all over The Restuarant. You can't make this up. But it gets better. Then the chef gave some of the food we ordered to people who were not in our party and did not order the food but accepted and ate our food. But then since he did not have enough chicken for those who ordered it he gave us a smaller portions and cut them in smaller pieces and hoped we did not care. When trying to communicate with him, he spoke Spanish, and we could not really understand him and he could not understand us. So it was a big waste of time and money to come here. I wanted to talk to the Manager before we left but he was so busy running around I did not want to waste any more of my time at this place. But I have asked for a refund on opentable comments and I plan to call again today. You go here for entertainment and good food and fun. This was a train wreck. I think they made a busboy a chef for the night because they probably did not have enough chefs that night because it appeared they had a number of Homecoming dinners that night. But this was a complete bust and we left very disappointed. I sure hope I hear from them today because I would never come back to this place again. Big waste of time and money and they need to correct this. read more

The food is not very good. Sushi is not fresh either. The service is also bad. $8 small cup beer??? Everything over price!!!! Never go back. read more

This place is amazing! The food was great, the service was quick, the hibachi was fun. Great experience and can't wait to go back.

What a pricey disappointment! The food was blah, our chef (who was not Japanese) was obviously new to the job. I will give him all the credit in the world because he genuinely tried to entertain my family and guests. They have to attain a level of proficiency before they hit the dining floor. read more

Chef Jack did a great job handling a terrible, horrible, no good, very bad customer at our table. Chef Jack was very positive and did an excellent job making our food perfectly, Rocky's Choice is now Jack's choice in our books! Sooo yummy! 10 votes for Chef Jack!! read more

I know now why this place doesn't have the greatest reviews. Our waiter was not very quick, or attentive. His initial order question seemed rushed, then after the first round of drinks I feel like we never saw him again. I had to ask twice for "aided chopsticks" for the kids. Then had to ask twice for a refill of water. I never got a second soda. Our chef "NOE" also in my opinion was lacking in specialty skills. Sure, he is a professional chef but I feel like you go to Benihana as part of the experience of a show with dinner. We didn't get a whole lot of that. He juggled like a pro, but then there was no tossing of a shrimp tail into a hat, no eggs into a pocket, no cracking eggs in the air, and his onion volcano was pretty bad. It was one ring stacked above the rest. The chicken was a little dry, and their yummy or yum yum sauce was pretty bland and mostly sour cream, that ginger sauce was great. I loved their salad with the ginger dressing also, the mushroom soup was not very hot. Overall my kids had a good time, and the food was good but not great. I'd rather go somewhere else like Otani or Sakura next time. read more

Absolutely horrendous! Very disappointing! The sushi was terribly made...all sashimi pieces were different sizes and looked like they were cut with their bare hands. Not to say it was $3 for each piece! You would think that it would be beautifully made for that price! We ordered hibachi at the lounge tables and rice came 20 minutes before the meat. Asked for silverware and it took 10 minutes for them to appear with it (therefore food got cold and gross!) The filet mignon was bland and not cooked to the right temperature. Honestly this ruined the family Sunday! Horrible! Doesn't not deserve even one star! read more

My daughter took me out for my birthday to Benihana, the food was excellent. However the chef wasn't quite what was expected, we had 4 other people at the table with us, one who's English wasn't great. Not a problem except our chef spoke Spanish like the other one. Still not a problem. When she introduced herself she spoke so softly I didn't hear. When asked a question she answered in Spanish which we didn't understand. The chef didn't speak to us directly or talk during the show, except to the other family at the table. The chef ask my daughter in Spanish if she would like mushrooms, which she had no idea what she was talking about. So not a great experience. The server was amazing! read more

The food was amazing and we had a waiter named Pang Yu. He was funny, but at the end he was MAD. We tried to tip him, but we were going to do that after because thats what you do. Pang Yu came back and thrEW THE CHECK BOOK AT ME . I was like what?? My friend also paid $20 for her $12 lunch, and she didn't even have change. Pang YU JUST TOOK THE FLIPPIN MONEY ! My friend asked where her change was and pang yu SNAPPED. He started yelling at everyone and just left. We were confused. Pang Yu ruined our experience. Mr. Pang Yu has no **** energy. read more

Benihana is one of our favorite places and where we frequent for celebrations. But this location was a HUGE disappointment. The cook was unenthusiastic and seemed like he didn't want to be there. And very unaccommadating to special request (ie. More butter, extra sauce). They also charge for extra sauce which I found out later after receiving the bill. We were there for birthday celebrations for our kids and this was not the show you usually get at Benihana's. I will not return to this location. read more

Went with a group the service atmosphere was good and the food was excellent. Would recommend people to go.

I took my bridesmaids here for our bridal dinner and it was disgusting. I will never in life go back to another Benihana. I was so disappointed especially for it to be so expensive. My shrimp was nasty, it was very bland. The service was nice but that doesn't make up for the food. Never ever again! read more

The food was only average. For spending $100 on dinner, I expected a better flavor. That said, it was ok. The chef we had was quiet and boring but the other chefs at the other tables were fun to watch. So, I'd say if you want to roll the dice and hope for a more lively chef, the experience is probably worth it. read more

Our chef was excellent. Everything else was horrendous. They weren't "allowed" to make the sushi roll we ordered off of the menu. Our grill hadn't been turned on to we had to wait an extra 10 minutes to be cooked. The worst part was the restrooms which smelled like straight sewage. I'm the men's room there was a sign warning people about the drains which could have backed up resulting in raw sewage on the floors. They also had no kids chopsticks, which all things considered was not a big deal in the slew of disappointments. read more

Worst experience of my 30 year old restaurant career. The service was terrible and our waiter was 120 years old. They asked us to move seats after they had sat us and the experience was so bad that i never want to eat out ever again. My friends and I left Hungry after spending so much money and driving to get there. At the end of the meal we didn't receive our dessert that we ordered and the waiter told us please tip %10 percent as we were paying the bill. The food was basic and not fairly portioned..If you are reading this I love tipping my waiter and just the fact that they asked and counted my tip while we were still at the table is outrageous..The #UltimateWorstExperienceOfMyLife read more

Probably the worst hibachi restaurant I've ever been to. The food was very bland. Service was okay, nothing exceptional. Will not be returning. read more

I see 2 1/2 stars here but I came here for a business meeting and had a great time. Our lady server was hilarious. She gave us lots of laughs. The food was great. Establishment was clean. I would definitely come back. That lady kept us giggling. Kept crowing about them lamb chops. They were good! lol. read more

Our family went there for their e-mail of free chicken fried rice with an order of an entree. I did a reservation of table for our family. We got there maybe 3 mins earlier, but we had to wait for maybe a couple of mins before anyone go to the front & show us our table. Our chef is already confused walking in because she went to the table behind us who just arrived in our table. She said, she was sorry. She did an ok presentation cooking in front of our kids. However, we went to a different cheaper Japanese restaurant before that does the same thing but the chef was friendlier. Then, she got confused & gave my extra shrimp that goes in my order to my husband. I didn't noticed it but he did & he had to check the menu online. We just switched plates. She said, sorry & then she got confused again & not sure where to put the chicken. I know we should get a certificate for a free meal on our birthdays but we probably won't be going back because of poor service. read more

I eat Jap Steakhouses all the time. This is honestly the worst one I have EVER been to. The meat is is unseasoned, the sauces are bland and the price is through the ceiling. The show was weak too but I dont go for the show. Any other Jap Steakhouse would be better and cheaper. Otanis Ashburn was the best in Northern Virginia until it closed down... Do yourself a favor and go to Kobe's in Leesburg or Herndon, Otanis in Chantilly or the other Ashburn steakhouse.. And trust you have saved yourself some money and had a better meal. read more

The service was horrible and unprofessional. They brought the entire table cold soup and took forever to bring a replacement. Started cooking our food and we hadnt even got our soup again or salad. Managment acted like they didnt care. NEVER AGAIN! read more

The chef was good and the service was wonderful - People are so sweet in this location so not understanding the reviews. The food is waaaay overpriced at 30-35 an entree so it's more about the experience than anything else read more

Sushi was terrible rice has to be same temprature as human body but it was super hot and killing fish taste maybe come here for try kitchen food but not sushi read more

I was here today I loved it I rate this place five stars the cooks are amazing they even cook at your table but the one thing I dont like is the prices someone we were with had to pay $70 I would defintly come again if it was in Virginia read more

Went to my birthday dinner at Benihana at Dulles Town Center in Sterling May 2, 2022.We had a horrible dining experience due to poor service from our waiter. I will say the female chef who cooked the food was good. All I can say about that night is, if we ever decide to eat at this location again we will need to: bring our own waiter (one who can take orders correctly) , bring our own eating utensils (one should not have to ask 3 times for silverware), bring our own wine(my husband never received the wine he ordered) and, bring our own bartender (so at least you would get the drinks you ordered not refill drinks for OTHER guests and you would get the drinks during the meal not after the meal) or, better yet JUST GO SOMEWHERE ELSE. Also, to Benihana staff when a guest ask to speak to a manager the guest should not be told by the wait staff the manager is too busy to talk you. So of course, I waited until I was able to have a lengthy discussion with manager and received apologies and some satisfaction. It is NEVER GOOD when you have confirmed reservations at a nice restaurant and you are trying to get service and, then you see people of a different skin color come in 30 to 40 minutes after you and your party and they are seated near you and you see them receive their service and orders before you receive yours. read more

Would never go back... the service was awful, and the food had not taste! Really went there so the kids could get a good show, but even that was so minimal in comparison to other hibachis and to what Benihana's show used to be... Very disappointed. Spend your money elsewhere read more

Horrible horrible service!!! I ordered 2 sushi rolls and for $20 and this is what I received. What a shame!!! There are way better hibachi restaurants in the area, don't waste your time here! This chain is horrible and I escalated my complaint all the way to the corporate/guest relations level only to find out they wouldn't compensate me or give me a refund for this crap they call sushi! Dan (regional manager) was useless and called to thank me for leaving feedback but there was nothing else he could offer! read more

Benihana - What a joke this is what they gave me for $20...when I complained they wouldn't issue a refund or even fix the order. - Sushi Bars Near Me - Dulles, Virginia