First, let me say that I completely trust the Benjamin Franklin technicians and have witnessed their professionalism and competency. I have had 2 hot water heaters installed with them and have been very pleased with the installations in both. I had a Bradford White water heater installed by them in 2018. And while I have seen many statements saying they are the best in the industry, was disappointed when in failed after only 8 years. I was told by them, that this was pretty normal for water heaters. I have been around for many years and in my experiences, the Bradford White lasted about half as long as all other water heaters I have owned. In, addition, the installation and warranty costs about 4x the cost of the heater, so I felt that this was a lot of expense for such a short lifespan. I was still suffering from sticker shock when my Bradford White failed. I called Benjamin Franklin hoping I could get some warranty compensation. Wouldn't you know, the warranty had just expired. Ugh! Okay, one of the things that Benjamin Franklin is very good at is fast service. They were out at my house the same day. Kudos for that! This time I was told that I would get better longevity and a better warranty with a Navien tankless unit. I had always wanted to try one of these. They are supposed to be more efficient as well because they don't have to keep 50 gallons of water hot. Okay, they had my ear, but again, the unit was terribly expensive; a little more than 4x the cost of the $2,000.00 unit. That includes the service calls to clean the unit once/year for the 10 year warranty term. This is required to keep from voiding the warranty and important with these units. The installation was done in one long day. The tech was here until about 8pm, but did a very nice job. Last, I expressed my concern to the tech. that sold the unit to me, about the cost of the tankless unit, he told me that there were federal incentives and Mfr. rebates that would help. After the installation, I contacted the Mfr. and was told that there were no rebates or incentives for 2026. Seems Benjamin Franklin should have known this. Professional work, super-fast service, but really expensive. read more

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Quick to reply. Provided a helpful quote and walked through some options. Ended up using a different company, but would not hesitate to reach out to them if another need came up. read more

Great service from Eddie, who installed our reverse osmosis, and Chuy, who installed our water softener. read more

Benjamin Franklin Plumbing - Brita Pro water softener and whole-home filtration system with a tankless water heater. - Water Purification Services Near Me - Scottsdale, Arizona

Honestly I'd give these guys 10 stars if I could. This is the only co I have used in the 10 yrs I've been in current home (used to be belsito plumbing). First off, a text w photo and personal info starts the transaction. They arrive on time in clean uniforms w names embroidered, always polite and give all sorts of useful info w exact cost UPFRONT! We've been lucky enough to have Jack helping us a few times and today's job is a doozy! He's always energetic & helpful in finding ways to help us save. (Also I can see side hustle as a comedian) Last bonus: super dog friendly read more

Cisco came over to install my Brita water treatment. He did a great job! I recommend Ben Franklin Plumbing! read more

Benjamin Franklin Plumbing - Cisco did a great job installing my Brita water treatment! I recommend Ben Franklin's plumbing. - Water Purification Services Near Me - Scottsdale, Arizona

Ben Franklin called me and offered a 'free' plumbing inspection that includes a water heater flush, it sounded good so I accepted. Two plumbers showed up the next day and looked at my outside plumbing and then inside. One of the plumbers broke the handle off one of my valve handles under my kitchen sink causing a leak. He then told me how much it was going to cost me to fix the valve he just broke. Since it was an active leak I agreed to have it fixed. That night I went to take a shower and my hot water heater wasn't working. I called them expecting them to come out immediately because this was the second problem they caused. I was told that they couldn't be out until the next morning 8-10am. I subsequently found that my garbage disposal was not working and let them know this was also a problem. The next morning they had not shown up by 10 so I called the office and I was told that the window was now 10-12. I asked to speak to a manager and was told that they could not contact the manager but would send a message to one. I expressed how frustrated I was and was told that she 'hoped' someone would be there soon. They eventually showed up and fixed the issues and I gave them back the tool that was left on my kitchen floor the previous day. Two days later I still have not heard from a manager or received an apology. Years ago I recommended this company to numerous people. Now I will not let them near my property and I highly recommend that no one agrees to let them do a 'free' inspection because it's going to cost you money and the job will most likely be half assed read more

Brad came out out fast and did an amazing job fixing my plumbing issue. He had my water back up in no time. I will call him again for plumbing issues. read more

Benjamin Franklin Plumbing - Me and Brad at the end of the job! - Water Purification Services Near Me - Scottsdale, Arizona

donot use these people over charged me 497 dollars to replace a tolit wax seal 30mins work tryed to call them no return call called them many times no call back read more

They came out and diagnosed the problem and the rate was very reasonable to repair. Would recommend them.

Scott, Duncan & Tristan, were all very personable and professional. They made me feel confident with the amount of knowledge they have. They did an excelent job with all of my repairs including a water softener replacement, new water main riser and more. I would highly recommend them for your plumbing needs and I will count on them for any future work. read more

They were really quick to respond and Scott was on-site checking out the issues within a very timely manner. Overall, my issue was resolved quickly and professionally, and Scott was great to work with. I'd definitely recommend working with Scott and Benjamin Franklin Plumbing. read more

Will Zimmerman was friendly prompt and thorough in fixing my filter leak. Took the time to explain and review the rest of the house

We have been using Ben Franklin plumbing since our tankless hot water heater was installed in our new build 6 years ago. Each year we had James come for our flush and maintenance. He was honest and trustworthy. If he told me I needed something I took his recommendation. Unfortunately he was promoted and this year our Technician was Jack. The flush that normally takes 45 minutes took about 10 minutes. He proceeded to tell me that our heating element was leaking and we needed an entire new tankless. The quotes ranged from 6k to over 8k. I knew something was wrong and got a second opinion. Our heating element is not leaking nor do we need an entire new hot water heater. The second opinion also showed me that the system was filthy and nothing was really done during the flush. I really feel bad for anyone who gets Jack in the future and gets taken advantage of. It's sickening to think how much money could have been spent for no reason. He was so worried about trying to find any little thing he could make money on. Bad business practices and even worse technician. Oh and to top it off he forgot to turn my hot water back on after the flush and had to return back to my home. He was probably too worried about figuring out how to take advantage of his next client. read more