This was the best, certainly most Professional Experience I have had in working with a Company 'in the Trades.' My situation involved replacing a Rheem Hybrid Water Heater that failed during year 5, of that under a 10 year warranty. Rheem agreed to replace this without charge, although I had to pay Labor. I attempted to deal with Local Plumbers, Carefree/North Scottsdale, but to no avail. The usual nonsense, not returning calls, or showing up. I then remembered hearing of West Coast on KJAZZ/KBAQ, and called. Everything from that initial call, to the completion was perfect. The interesting part was that the Tech, Logan, was also able to fix a water leak from a pipe at my pool. The only 'hiccup' was with the Rheem Distributor, and fortunately, John, Owner of West Coast, was able to, in a creative manner, work that out. I will soon call this Firm to affect Annual HVAC Service. read more

Our system was installed in 2022 in a new home. We have had 4 Blower motors and several circuit boards go out in the last 4 years. Costing us $1000s. This is happening to over 15 residence in a 1700 home tract. After speaking with Carrier(the Manufacturer), they were pretty convinced it was an installation issue given the # of failures n the small area.. Not to mention they went cheap and used Aluminum instead of copper. Taylor Morrison hired these guys and wont help at all. Avoid Chas Roberts installations!!!!! read more

Came home to a main line water leak. Called and they were out at my house within an hour. The technician, Brant did an awesome job. Located the leak and repaired it. Decent pricing. Friendly. Highly recommend. read more

West Coast Plumbing & Air - Digging up the leaky pipe. - Plumbing Near Me - Phoenix, Arizona

Chas Roberts installed our Carrier system 4 years ago. Today we are having our 4th blower replacement. The company used aluminum instead of copper, cheap. Install technicians clearly did a poor job. It has cost us $1000s in repair. There much more competent co. read more

They were there when we needed them. Highly recommended. AC went out (summertime in AZ) and Parker and Sons couldn't make it to our house for hours. West Coast Plumbing was there immediately, fixed the problem, and did not gouge us financially. No upsell, just great service. read more

Excellent customer service. Our AC went out this morning with the unit screeching. WCP came out within 2 hours. AC Technician was friendly, prompt, smart, efficient and explained everything including photos of what he did. I will never call another company for plumbing, heating or AC. INTEGRITY! read more

Great service. Wayne replaced the condenser fan motor. He was fast and efficient. It was a great experience and I would definitely use them again. Pamela read more

West Coast Plumbing & Air is an awesome company. I have had them out for both air conditioning and plumbing issues over the years. The service has always been the same day/next day unless I instructed them there wasn't a rush. Their employees answering the phones are polite and courteous. The various technicians have always been professional and seem very knowledgeable, arriving on time and willing to explain the A/C or plumbing issues and the work required. Quotes given were reasonable and didn't change post work completion. Recently my water conditioner failed and was stuck in back-wash mode. Called West Coast Plumbing & Air on a Thursday morning and the technician was at my house that same afternoon. He shut the water off to the unit and was back the next morning putting the new one! It is so hard these days to find companies you can trust. West Coast Plumbing & Air is one of the good ones! read more

We have been having major issues with our units (bought & installed by a different company) Our technician, Wayne, was prompt, extremely knowledgeable, enthusiastic about his job and I am enjoying an evening in my newly cooled house! As a Realtor, I will be recommending West Coast Plumbing & Air to my clients. Thank you Wayne! read more

These guys are great! Our house had an old, poorly maintained AC unit when we moved in and it finally croaked. Jerry came out, got us set up with a brand new system and went out of his way to make additional improvements to help the new system last as long as possible. He knocked down a wall that was starving the condenser for air (I guess the previous owners didn't want the AC unit visible for some reason) and opened up a much larger air intake register in the wall so the new system can pull in more air. The house is cooler than it's ever been and we're thrilled with everything Jerry did. read more

West Coast Plumbing & Air is wonderful. right before Christmas my water heater starting pour water out the top, and I reached out to them, John sent Reid over right away to look at it. Reid realized my anode rod was completely gone and that it would have to be replaced, except it was the very end of the day. Reid left me his cell number to reach out overnight if I had any issues. The next day John and Michelle both reached out via text to keep me informed of the replacement status (making sure the warranty was applied, the progress as they got the new appliance). Reid came back and got us set up. I cannot tell you have grateful I am to West Coast Plumbing & Air for their personal service, not just the technician who came to my house, but the owners as well. This is not the first time I have used them, and service has been 110% every time. I highly recommend West Coast Plumbing & Air! read more

Misinformed & became rude when corrected. Would give zero stars if allowed. "Good luck".

It is my privilege to strongly recommend West Coast Plumbing & Air! We recently had to replace one of our complete heating & AC units, as well as add additional insulation to our attic. I personally met with John the owner and witnessed technicians Jerry & Wayne complete the installation in a very professional manner. We will definitely use them again for all of our HVAC needs! read more

Having both personal and rental properties I have had a few plumbers for minor and major repairs. Brian at West Coast Plumbing and Air has been the most amazing one! He went above and beyond to repair a major pipe burst and flooded my house. He answered all my questions, was compassionate and honest!! I will definitely be calling West Coast Plumbing and Air for all my future needs! I recommend you check them out and give them a call for your next Plumbing project! read more

Technicians for plumbing are fast and efficient figuring out a plumbing leak from upstairs. Furthermore, had another issue with a bathroom not flushing and backing up into home. Technicians scoped lines and found root in a pipe and fixed issue quick and easy. Highly recommend! This is a six star company out of five! read more

Had a plumbing leak upstairs and shut the water off to the whole house in a Saturday morning. West Coast Plumbing had someone out first thing Sunday morning! The plumber, David, was so kind, listened and genuinely cared. He attempted to fix the problem including going to Lowes to get a part that he didn't have on his truck. Ultimately he was not able to fix the issue that day but laid out all the options for the repair and returned the following day. I felt like David was soooo honest and willing to work to make the repair affordable for me. First time using this company and I will definitely use them again! read more

We came back from our vacation on Saturday and that night we realized that our Air was not regulating. I called West Coast and they said that Monday they could get someone out. Then an hour later Vanessa called me back to say that they had a cancellation and they could come out tomorrow morning which was great. Wayne came out cleaned it out and thought it was good. Later on the air wasn't regulating again. Wayne came back around 5p to discover our compressor was not working in one of our units. He sent through a quote the next morning to repair it which was more than replacing it with a new one. We scheduled a new one to be installed on Friday. Wayne was here on time. He and Grant worked so hard in this 118 degree heat. They had it done in 5 hours. Wayne explained everything to me about what he was doing. He was so nice, honest, knowledgeable and efficient. We only use West Coast for our Air and plumbing. They are the best. We had calls other companies in the past and went with West Coast because they weren't lying to us. So refreshing. Michelle the owner is a great business woman. read more

Great service, Jerry replaced the whole motor and the AC filter in minutes fixing an issue that was a mystery for Months... very professional and right on it. read more

Sunday morning, hot water heater leak was not what I wanted to deal with. I spent some time calling around. The only business that responded promptly, and could support my issue the same day was West Coast Plumbing. Brian was on time, very understanding, and got the issue resolved. Also, the price was right for me and there was no extra fees for Sundays! I will ONLY leverage West Coast for my plumbing needs! read more

Wayne came out and did a thorough job of checking our AC units. He cleaned, serviced, and made sure everything within the units was running properly. He was very respectful, honest, and professional. Highly recommend. read more

We had a very unique situation we ran into while replacing our tub. I called WCP to help us with the install. They were quick in getting a tech out to us. Reid and another gentleman I didn't get his name were the techs. While they were working on the install we saw there was an issue with where the underground water lines were located and where the overflow and drain needed to go. They quickly came up with a resolution to this issue and got the job done quickly. The company was recommended to me from a friend and I must say they did not disappoint. I highly recommend asking for Reid when you call. Will definitely be using them again for our future needs. read more

Jerry came by my place to give me a second opinion only my AC Unit. He was timely, friendly and sincere. Pricing was fair compared to services I used in the past. Solid choice. I will be using them again. read more

We've not had the best experience plumbers in the past but West Coast Plumbing & Air redeemed our prior negative experiences. They were incredibly responsive (call back in 5 min or less and a plumber out at our house in less than 24 hrs). Dave was incredibly knowledgeable and helped us trouble shoot our issue. Even though they didn't do our repair (irrigation lines) we had such a positive experience that we will definitely call them for any future plumbing needs. Two thumbs up! read more

I thought with the positive reviews on here that I would have at least a 3+ star experience, sadly not so. I had an a/c issue, the air was blowing warm air... the call(s) to their office were a challenge to begin with which should have been a red flag. I was given an appointment time and date, took the time off work and then I was stood up and told it would be another 24 hours before they could come out that they had a scheduling conflict. The lady I spoke with on the phone, I think her name was Michelle was very short and rude on the phone which was unprofessional since THEY had no-showed me. I was able to take my baby and dog to a friend's house for the night so I was reasonable and let them reschedule. The next day, the service person showed up... 2 hours late with no valid explanation other than they were busy. I received no courtesy call from their office, etc... about the delay and I had to call them to get an estimate on when he would actually arrive! After 1 1/2 hours of the service man working on the unit and running up and down the stairs of my condo, I was told there could be not 1, not 2 but 3 different "possible" issues with the a/c unit. The cost to repair would be over $800.00 PLUS labor! Another red flag, how does one quote a repair with labor when they cannot be specific as to what exactly is to be repaired with 3 possible issues?!?!?!?!? Much to the service man's apparent surprise, I called my husband who was out of town and is a former licensed contractor and gave him the update. He instructed me to put the service man on the phone and then my husband proceeded to tell him that he needed to put the unit back together so it could again blow warm air and to leave. I paid him for his time and he was off. We had another company that graciously came out the same day after I explained what had taken place. The service man was timely and had the repair discovered and fixed in less than 1 hour! My husband upon returning to town attempted to contact John the owner of West Coast Plumbing and Air to advise him of what had happened, not to get our money back, simply to let him know as a business owner of our unprofessional experience. John had nothing to say and didn't even apologize, he never indicated he had any level of concern about our experience, didn't ask any questions then said he had to get off the phone quickly brushing off my husband's attempt to better his customer service. WOW ! ! ! There are too many customer service oriented A/C companies in town to ever do business with a owner and company run in this manner. Please pass and find another company. read more

We've used this company a few times and had Dave out again today. He was very knowledgeable and helpful. We would recommend him to anyone.

Can't say enough about these guys. They come out immediately when needed and do a great job. I've had an issue with my drains that Roto Rooter made worse and West Coast has been out twice to try and resolve it.. Even came out on a Sunday with no additional charge for a Sunday call. Came out again today as the issue happened again and NO CHARGE. John even stated that he wasn't sure what was causing the issues as he camera'd the line and couldn't find anything. I've had three different Plumbers from this company, Brian, Dave and now John... they're all amazing and I'd recommend them to anyone. Surprised at the 2 negative ratings as that has definitely not been my experience read more

What an incredible experience I had with West Coast plumbing and air! Super responsive, friendly, amazing customer service and didn't price gauge. I will definitely keep them in mind for future projects. Can't tell you how nice it is to have quality service and quality customer service. So refreshing. read more

Jerry from West Coast Plumbing and Air is the definition of Custer service. He came out after George Brazil literally tried to scam us into shotgun replacing parts to try and fix our heating issue and cost us THOUSANDS. Jerry came out to give us a second opinion and was upfront about what we would likely need. In the end it took a simple replacement of the tstat. Over the several days we were having issues Jerry reached out to make sure we were good. ​When this unit eventually breaks down we will be requesting Jerry by name. West coast P&A hired a quality employee. read more

Today I needed both the Plumbing and Air services of West Coast Plumbing and Air. Jerry G. serviced my two heating/cooling units, replaced themostats that were broken and discovered that one of my units is not receiving any electricity...quite a relief before our hot weather kicks in so it can be resolved before I need the a/c. Jerry was thorough, experienced and very friendly, even with my dog. The plumber also found the issue from a leaky toilet and quickly fixed it too. Great service today and on time. read more

Great company! I had a problem with a very old leaking bathtub faucet. The problem was very complicated but they communicated everything to me and were able to properly fix it. read more

Had a valve issue on Thanksgiving Day with a shower. Had to turn off the whole house water as we couldn't get it stopped. Called a few companies, several wanted a $350 trip charge due to it being a holiday. On Friday, with no holiday fee, plumbers said the supply houses were closed and parts needed to be ordered. Called John at West Coast and he found the part in :10 and had Luis scheduled to arrive a few hours later. All good now and paid a reasonable charge for professional service. Thanks, West Coast! read more

My A/C was blowing hot air and the company who installed the unit and does our yearly maintenance was unable to come out for 4 days. I called West Coast Plumbing and they were able to come the next morning. He found that my A/C had a leak, but could not find the leak after several tries, he advised that he would find out when his supervisor was available and return with him. They were able to come back after 2 days, found the leak, and repaired it. Even though he was not able to find the leak on the first day, he communicated everything to me which is hard to find anymore. Will definitely use them again. read more

Brian (plumber) is amazing! I had him install an outdoor shower and he did a great job! Professional and super friendly! I am 100% satisfied! Great customer service! Highly recommend. read more

I had a wonderful experience with Ryan west coast plumbing and air. communication was perfect, worked fast and left his area clean plus 10 feet around my sink. We talked most of the time he was in my home and I found him very likable. I don't want any thing to break again but when it does..... I will have him back. read more

I reached out to West Coast Plumbing & Air on a Saturday morning at 8 am. I promptly had a call back by 9am setting up an appointment for Monday. I was also thanked during the initial call for choosing their company and they stated that they were honored to help. The technician was on time for the Monday appointment, in fact he was waiting for me at my residence when I got home from work. He was professional, polite, and knowledgeable. Once he had all the information that he needed, he was able to get the system up and cooling the house again. The part that is failing is under warranty and they will be handling all the necessary paperwork to get it replaced. Great service is hard to come by. "Great things in business are never done by one person, they are done by a team of people."-Steve Jobs. West Coast Plumbing and Air can be proud of the team that they have! read more

Absolutely AMAZING! Thank you Michelle and the entire West Coast Plumbing & Air Team! We appreciate everything you all did to help us get our air conditioning fixed during these hot Arizona months! We appreciate the teams honesty, reliability, amazing price, and help in educating us on what was happening with our a/c! Because of that--we won't go anywhere else! read more

Sadly I'm done with the neighbor who owns this company. in January they overcharged me 300 for a water heater replacement. When called on it they apologized and refunded that and an a.c. check. So I gave the benefit of any doubt and called again for my current a.c. issue. They charged me 125 and said I needed I new zone motor and it might be 800 to 900. But for the 125 charge it might last for a little. A week later it failed again. The sr tech said he would call back a week ago Monday with a price. Still no call. So I went elsewhere and got 2 quotes to replace the motor for under 300. Done. I'd avoid west coast plumbing. The owners either have poor management or allow it. read more

Living in Phoenix it's important to have an AC company you can rely on, and West Coast Plumbing & Air is that company. I used them this week for the first time, and it was a great experience beginning to end. I scheduled a routine maintenance check to make sure my old AC will be ready for another hot summer. The technician was on time, very friendly and knowledgeable. To my disappointment the unit needed some new parts (disappointing but not a surprise since the unit is 12+ years old), and the tech took the time to show me the parts on the unit and explain everything in detail. When we started talking about the price for the parts, he had everything in his book, which means they're not just setting prices as they feel like it - the prices for every part are outlined in their binder. No nonsense & no price gouging, I like that. The tech had to go pick up some of the parts but came back and finished the work same day. I will absolutely use West Coast again, and I would recommend them to anyone needing AC or plumbing work! read more

I had a particularly bad experience with West Coast. Not because of the level of customer service - they respond very quickly to your calls. They are incredibly courteous. I am writing a poor review because of the low quality of work provided and what appears to me to be a lack of integrity in the bidding process. They responded to our facility at a point when our air conditioning had shut down entirely - our front office was stifling. The prognoses they provided was poor at best - we had air conditioning units that had reached their last leg and would cost thousands to get operational. We had hours to commit to spending tens of thousands to replace our air conditioning units or risk having to wait. We called some industry contacts to get a second opinion and realized that 1st the quote that we were being provided for new units was egregious. The competitive quote that we received was 40% (that is a 4 followed by a zero) lower to install the same equipment (a savings of over $6,000) if the units did in fact need to be replaced. 2nd - the technician that reviewed our units found that the real issue was poor air flow from a ten dollar filter, and a few minor repairs (saving us nearly $15,000 - and he guaranteed the work). His prognoses - our air conditioning units would last for years with simple yearly maintenance. The most disturbing part of my experience with West Coast Plumbing was what appeared to me to be deliberate actions to force me to purchase new units instead of honestly servicing the units we have. Our main unit was iced up - air flow needed to be unrestricted (changing the filter) - they didn't check the air flow but instead just pulled the breaker out of the unit and left it unplugged - told me it would be thousands to fix it and that they couldn't guarantee the work. When the other tech came by he plugged it back in and the unit instantly started pumping cold air. Replaced the air filter, and what do you know we saved $8000. In addition, on the same day that they came to our facility, a mysterious Yelp review shows up on the site from another yelper named Keith R. praising their services. I have asked Yelp to review this - when they do and notify me that the review is legitimate, I will modify this part of my review. Until then, my recommendation would be to go to a different company. read more

The pipe under our bathroom sink needed replacing. It's an old house so I guessed the job might not be an easy one. We called West Coast after reading good things on Yelp. They were able to get out to my place the same day as I called. I was promised they would be there between 2 to 4 today. Moises arrived before 2:00! The job was kinda involved. It involved getting into the wall to repair some old pipe that had given up the ghost. The tech was great at explaining what needed doing clearly so even I could understand it. Moises could not have been more courteous or more diligent at the job. He left the place neater than he found it and everything is in GREAT working order. I had fantastic customer service from West Coast and the price was completely reasonable as well. Thank you! read more