I am a grandmother who has lived at bent tree approximately ten years. Since the recent management there has been much improvement. Such as, it used to be hard to get parking spaces at night and now due to more professional parking policy tenants can park at night without problem; when something needs repaired it is done in a more timely manner and the repairmen are excellent in the way they handle the necessary repairs; the landscape looks beautiful now, really lovely. The new management staff are very professional and genuinely care for the tenants welfare. For example mr murch provided assistance with computers and paperwork, Bel with guidance and phone message responses, help updating the lease, and Mr Jameson in delivering messages appropriately. ALL WITH A SMILE! And old fashioned genuine care. Not to mention the price is right. MY preschool grandchild enjoys the swimming pool with the lifeguard friendly and accommodating. She enjoys the playgrounds, there are several. I always feel safe here and take nature walks with her with the pretty trees and flowers. Neighbors are nice. That is why we are staying here longer. read more

Not a bad place to live and it's close to everything. Apartments: I have carpet so I can't comment on the new wood flooring they have but overall it's nice and cozy. My obnoxious neighbors moved out recently so I'm happy about that. New neighbors above me are awesome and I barely hear them move around. Parking: can be tight if you come around 2 am but I'm fine with walking a block and paying less. Management: I'm happy they are here, someone is finally taking care of years of neglect. My building looks nicer after they painted it. Glad they got rid of valet trash, they barely picked up my trash so works for me. Management staff is very kind and they always help when I have questions. Amenities: not bad at all. I love the dog parked and the pool. I put those two to use for sure. The gym is ok but it needs some updating. read more

No effort to help their residents, worst treatment I ever received, they should automize all their phone options, since they won't offer no other options other than what we already know we have, this is my second year and I was trying to renew my contract but they would not understand the actual situation we are going through, I would not recommend this place to nobody, other than it's location, once you are a resident they won't care about you. read more

The past 3 months have been a nightmare. They're renovating all the apartments which is fine but taking way too long for it. The noise starts at 8am Monday through Saturday all day until 7pm. We are exhausted, our animals are scared and changed their behavior and it is just stressful. They came to replace all of our windows and bothered us 3 more times to check if everything was completed- couldn't that have been checked only once? I'm so so happy when our lease is up so we can get the hell out. read more

They go into your apartments without letting you know, they leave important information out all the time at the time of signing the lease. The leasing agents simply do not do their job, and when they do it's almost as if it's a bother. This complex is not worth the money it charges. There's huge rodents running around the complex, the dog park doors have never worked in the 22 months i lived there, neither did the dog pet spa. The water fountain in the dog park doesn't work. There's been a pot hole by the pool where we walk for months now & they have put a cone over it for just as long & they keep ignoring it as it continues to get worse. For the amount you pay the maintenance just isn't there & they are careless about it. There's also no parking anytime after 7-8pm unless you park 5-10 minutes away from your apartment which is ridiculous because you have to pay $15 extra on top of the rent (which includes random fees that constantly change with no explanation) for parking. You're just paying for the location & because it looks pretty decent. read more

This is the absolute worst place to live. Bent Tree is run by awful people. We were one of the apartments in the fire there recently. Everything was destroyed except our bedroom. They didn't let us into our apartment until over a month later and then only finally found us a way in so they could continue with their construction. To get us into our apartment they knocked down a wall ruining the majority of items in the only room that wasn't destroyed by fire. We also found out that people had been stealing things from our apartment in the time that they wouldn't let us in. They blew us off about these issues. Even before the fire they were horrible. They knocked down our smoke alarm while in our apartment working on something. When we told them it was broken they said they would be right on while completely dismissing us never being fixed. These are small overpriced apartments run by lazy people who do not care about their tenants needs. They treated us terribly during an already difficult time. Sonia who we have primarily dealt with is the absolute worst and has not helped us in any way and I am certain I will never hear back from her about the insurance claim from them letting people steal our stuff instead of letting us in sooner. read more

My family and I have lived here for over 1 year. We enjoy the pool and playground areas. However, I feel the bad points definitely outweigh the good points. Please see below: Pros: -The rent is a lot cheaper than comparable apartment complexes -The location is ideal for shopping, restaurants, and commuting Cons: -Aimco staff is rather unresponsive and some of them are quite rude. -Maintenance staff are inexperienced and incapable. Last summer our apartment flooded multiple times despite constant requests to the maintenance team. The cause was the unwillingness to clean the gutters periodically. This caused us to live in a hotel for 3 nights and $500 of damage to our belongings. -New playground equipment is cheap and dangerous. The new playground equipment has only been installed for about 6 months and I have already observed multiple injuries. -I have observed multiple residents smoking on the apartment grounds despite this being against the lease. The apartment staff are not enforcing the rules. -On 4/21/2019 there was a multiple unit fire that killed one resident. This was fire spread quickly to at least three units before it was under control despite being located directly next to a fire station. It is clear that this apartment complex is a fire hazard. https://www.fox5dc.com/amp/news/local-news/deadly-fairfax-county-apartment-fire read more

Updating this review to give a bit more transparent information: -there have been a couple nights where there have been 0 parking spaces in the entire apartment complex. I had to park in a fire lane, and emailed to say I was parking in a fire lane and never heard back. Reminder that you pay $15/car per month just for basic parking. -constant construction is going on. We have had people doing some construction on our deck without any type of notice. Just this morning I heard some noises outside and found someone on the deck with a ladder. Again - didn't receive any type of notice or time frame for this to be completed, and my screen door curtains were not closed. -our door will not completely shut to them point of it jamming nearly everytime we try to close it. If you're moving in, I recommend buying something to seal the door and also have something for under the door to stop air from coming in. We can see right through our door currently. We also still have water damage on our ceiling that we were told would be fixed back in July. - I have really tried to be patient and understanding, but I regret moving here every day. No one has reached out to me since our move in to discuss these concerns. I very strongly advise you to look elsewhere. The cost seems cheap, but our rent has gone up a lot more than we were initially told, and the itemized statements are extremely hard to understand/disorganized. I really hope something changes very soon. Again - I'm not one to take the time to write bad reviews, but this living situation is pretty bad to say the least. I have been a resident at Bent Tree Apartments for a little over 2 months. Pros: -convenient location to 28, 66, etc. -maintenance team rocks, and is very friendly and efficient -dog park for dog lovers and owners -pretty neighborhood with lots of trees and paths for walki Cons: -hidden fees everywhere. Our base rent for a 2Br/2B is under $1,552, but with water, trash, sewage, parking, etc it equates to ~$1,670. This doesn't even include the $300 admin fee we paid for a gym that isn't open, the $50 locker fee for packages that are still delivered right in front of my apartment, $50 charge of each pet per month, $3 for pest control when there is a big bug problem, and my separate bills for internet and electric. On top of that late fees are charged the day after you miss rent and they charge $100. There is NO grace period whatsoever (in the lease agreement) -floors are so uneven we can't even put things on our shelf without things rolling off. Water damage on ceiling hasn't been fixed, and we have reached out multiple times. -super loud environment. We are located right next to a major road which factors into noise, but additionally the walls are so thin you can hear your neighbors very easily - even them turning on the shower -little to no visitor parking, especially after 7pm. They provide about 15 spots total for visitor parking for the entire community, so if you plan on having guests over, they likely won't be able to park there unless they get there very early in the day. -has no communication about lease or move in info until the day before I moved in. Received the finalized lease document less than 48 hours before move in. I hate writing bad reviews, especially because my boyfriend and I were so excited to live here. We will not be renewing our lease and we urge anyone to read this and think carefully before renting. Hopefully things change for future renters because it really could be a nice place to live. read more

for real, even one star is too much. I wish I was able to use all bad words to describe how awful the new management is. unfortunately, I continued my contract with them and then they started to renew the community. the answer to all the sounds and dirtiness is we try to make comfort. but seriously?! the parking lot is like a jungle if you get first you are the winner. people use their motorcycle as something to hold and reserve their spot. if your neighbor walk in the upper level you definitely will hear that and if the one living in under you, be sure that you will hear the sound of music. and about the people that work in the leasing office, they are intelligently ignoring your request and for the same problem, you should contact them more than 6 times in minimum. I visited the people in the leasing office more than 17 times which nobody can believe that and I ended up that I should call the police for my problem. when you ask for something most of the times you hear these "we don't know" "we will update you" " we will take care of that" but the result is that you should see them again. and the good points are less than the bad points. if the rent is cheap in somehow(that you will be faced by a lot of hidden fees), doesn't mean that you live in peace and comfort. be smarter. don't​ be like me :))) read more

I moved because of the new management and their new policies. They told me if I kept the apartment until Sept 1, I wouldn't be charged an early move out fee. I physically moved on July 27. Turned in the keys on Aug 28, got a bill on 9/4 and they did charge me a fee. I disputed, but to no avail. Then low and behold on 9/20 I get yet another bill from them and them telling me they are sending me to collections. Not to mention, my water/trash was $118 and I WASN'T EVEN IN THE APARTMENT!!!! I am still disputing. Their move out team is REDIC...They took pictures of the wall where the couch and bed was against them and want me to pay $115 or 125 to paint. They are going smoke free, I am a smoker, you have to paint anyways!!! This is the WORST community to live in with HORRIBLE customer service....choose some place else to rent, trust you won't regret the decision. read more

the worse place to live. new management are so rude, is all about the money, new fees and and excuses all the time. instead of apologizing every time there's a reason why pretty much is so bad but even though nothing is done timely. they never answer the telephone and sometimes they replied your emails two days later (if they ever do) and they are experts on excuses. not to mention everything else going on, they never clean and they are just more worried about things that really doesn't matter like new stinky dog park in the middle of the complex. they charged $15 per vehicle per month and hardly to find a spot in front of your building. they never clean premises if they do is after you make several requests for several weeks. overall not a good place to call home. read more

My stay at Bent Tree has always been a great place to call home. Everyone there has been more than kind and helpful(my kind of community). Several changes to better the community have and is still being done. In my opinion change for the better is good always. Just to mention a few, the new rental office-open space friendly environment is a more approachable way to communicate with the staff and conduct your business at hand. The package drop off room is an awesome way not to have to worry about delivery of your package since it is in a safe and secure spot that only you can retrieve your items. Also the maintenance staff is quick about fixing whatever is needed. If you are looking for a a nice apartment home with updated features I recommend checking out Bent Tree for yourself and make your decision from there. I'm glad I did! read more

BEWARE BEWARE BEWARE BEWARE! My family and I have lived here for many years. The complex was sold to people that don't know what they are doing. They are rude and disrespectful. I have put in my complaints. still Nothing they want you to email your complaints but nothing done in a timely matter. I have been complaining about my outlets for months nothing. there is only four that works in the apartment. (NOTHING) The parking is HORRIFIC if you come home after 6 good luck in finding parking. The only way you have parking near your house is if you paid for it. You can't go out on weekends because if you come back late you have to park at the CVS and walk back. You pay for your trash to be picked up and the trash service that they use leaves trash in the breeze way and it is not picked up. You have to use disinfectant for the equipment in the gym its always dirty and dusty. They have TV's but they don't work the equipment is old the tread mill skips.It's extremely hot the air is never on. No fans,you have to make sure you bring lots of water. I went the other night to the gym and I could not get in they most have changed the system, and didn't notify anyone. The RENT and FEES that they attach is astronomical!!! My friend lives in Woodway apartments and she doesn't have any problems her place is larger and she pays less for rent she said their staff is great. My lease will be up in November, I will be put in my notice OCTOBER 1st. I would rate the complex with new management -0. If I listed everything I would be here all day. BEWARW ITS NOT WORTH THE STRESS!!!!!!!!!!!! read more

I have lived at Bent Tree for almost 5 years now. They have changed hands a few times. First Buzzuto then Lincoln properties and now Aim-co. The transition was unexpected and very nerve-racking in the beginning but when you first take over a LARGE property like this you have to be understanding. WE are all human. They held an open house and provided food and wrote down out information and addressed our concerns.I asked for the dog park to be mulched because it was all dirt and mud and Lincoln ignored my request. aimco had the place mulch within days of my complaint. First, the parking situation has always been a mess and Aimco is actually making changes to help. When you have a lease you get a sticker plus a hanging tag. The hanging tag is no longer as of May 5th. That is going to open up spaces as people abuse the hanging pass. also, they are coming through and making major improvements. They are going to open a second dog park for smaller dogs, they will have a garden compost area so you can grow fresh vegetables.All landscaping is being redone. I have never heard of a apartment complex offing this. The turn around time for maintenance has improved greatly. my apartment is not outdated so these other reviews are confusing and some untrue. Valet trash has been 30 month and is still the same price. This complex is very dog friendly and the rent is very reasonable for the area. Compare other places with prices and you'll realize what a good idea it is to consider moving here. You can pay online with no fee. the refrigerator don't have an ice maker but wasn't a deal breaker. The washer and dryer are full size not stack-able like MOST apartments. I believe with patience Aimco will make Bent Tree a very nice place to live. I have a friend who came to visit and he was mortified after reading these reviews but after talking to me he has decided to apply. They have many more things coming. Lockers for packages, water feature at the dogparks. I highly recommend checking this place out. read more

Avoid this complex. The new ownership is not interested in improving the quality of life at the complex as they are increasing their profit. Since taking over, they have reduced the number of parking spaces by creating additional un-covered "Reserved" spaces trying to force residents to pay - especially, if they are unfortunate enough to work hours that have you returning home after 8pm. At that time all the free spaces are taken. You rent an apartment with the realistic expectation that there should be adequate parking to accomodate the number of residents, not drive around for 45 minutes hoping someone has to leave and you can grab their spot - like a perverse game of musical chairs. And heaven forbid you should park in one of the unrented vacant "Reserved" spaces, you will find your self paying a $165 towing charge after tracking down your vehicle's location. Trash "valet" is a joke where tenants leave their trash outside their door - many all day for the 7-8pm pickup. And if the bags break when they are "valeting" them to haul the trash away, they just leave the dirty dipers, spoiled trash laying in the halls waiting for someone else to pick up. Lights in stairwells go months before being replaced and the piled up trash around their dumpsters has to be a health violation. I am moving out as soon as my lease is up as the frustration, hassles, cavalier management attitude, maintenance requests that take 4 weeks to address, is not worth the $100/mo. you might save. But if you would like to pay for an apartment, pay for a guaranteed parking spot or even pay monthly for a plot to grow a garden, this is your place. It just won't be mine. read more

This apartment Complex has gone downhill fast. I would advise anyone thinking about moving into this complex to please think long and hard before doing so. I've had nothing but bad experiences with the current management and maintenance team. On May 21, 2018 5:54 PM, I submitted an online service request for my dryer that stopped working. After 4 days, still no one from maintenance had shown up. So,I submitted another request on May 24, 2018 at 5:06 AM. That morning I went to the rental office and personally complained about how long it has taken to get maintenance to my apartment to fix the dryer. The girl in the front office stated she'll let maintenance know to "stop by." A few hours later, someone finally showed up. The Maintenance technician that showed up informed me that if he was not able to fix the dryer he would pull a working dryer from another apartment. I left that day for vacation and received an email stating the dryer was fixed. I returned home on June 1, 2018 8:00 PM from vacation. A letter was left in my apartment saying the problem was fixed and it had something to do with the timer knob. I went to use the dryer, that was supposedly fixed, and it was still broken. You would think they would test it out before telling you they fixed it, but that was clearly not the case. I made another call and was told that the maintenance supervisor would be at my apartment Saturday morning to fix the issue. Saturday morning came and went. I stopped in the rental office, once again, to address the issue of not having a working dryer for weeks and they informed me that there was nothing they could do until possibly Monday. I informed the rental office that their answer was unsatisfactory because I needed a working dryer to wash and dry military uniforms for work on Monday. How can management can allow a tenant to be without a dryer for several weeks? They had the audacity to tell me to take my clothing to a laundromat and to bring them my receipt to "pay me back" or to wash my clothes in my apartment and that they would let me in to a vacant apartment to dry my items. In all of my frustration I ended up looking up YouTube videos and fixed my own dryer. I'm sure someone from the apartment will read this post and find a way to charge me money for having to do their jobs... read more

I kept holding back on putting in a review for Bent Tree Apartments in Centreville, VA but now I have no choice. I had to move out in less than a month. Never mind the parking hassles, especially coming home after 7pm with bags of groceries and a Baby to feed and no parking available where I have to drive to the HMart plaza to park and walk back on numerous occasions and also pay a monthly parking fee, who charges parking for a place they call your home?, and never mind the exorbitant amount of monthly fees and service charges that are added onto the rent where you may as well go to a nicer more expensive place where you are going to end up paying the same amount, but the straw that broke this camels back was when the two leasing agents absolutely promised me they would not charge me for cleaning expenses when I moved out. This was their word of honor and of course I did get charged. My email response was sent to the property manager and she would not honor and uphold their promise. A real dishonest loser. Dishonesty is something I can't take especially when it comes to monetary concerns. They can keep their cleaning expense but I am going to keep this review up for a long time. Think multiple times before moving here. The reviews do not lie about this place. read more

Avoid unnecessary frustrations and stay away from this place. When I first signed my lease I registered two cars and got a visitors parking tag free as part of my lease. A month after I signed my lease the new management took over unexpectedly. At the same time they took over I replaced one of the cars registered with a new car. I went to the leasing office to switch over parking stickers for my new car and the lady at the office told me I had to pay $15 A month to replace the old sticker. I asked her why I had to pay $15 a month to replace my old car when in my lease I am allowed to have two registered cars for free. The conversation went back-and-forth between the both of us as to why I had to pay $15 to replace a parking sticker for a little while, that lady seemed determined not to help me and she pretty much had an answer for every thing, had no choice but to pay for parking monthly as if I have been penalized for buying a new car. The lady got frustrated and started to blame the previous management company for the reason that I had to pay $15 and in front of other residents and future residents made me feel like I was stupid to why I didn't understand why I had to pay $15 a month additional for replacing a parking sticker. The property is not very clean, trash is busting out of the dumpsters which are located at walking distance from my apartment building. There is dog shit everywhere, trash everywhere, the only improvement that I've seen is that they have put a lot of benches all over the place that's it. Instead of adding metal benches, zen gardens, adding reserve parking at additional cost and calling them "improvements" here's ideas as to what to improve: maintain the dumpsters clean and free of clutter on a daily basis, clean the stairs and platforms in the apartment buildings including power washing the ceilings and walls, maintain the parking lots clean, train the office staff on customer service, change the light bulbs in the buildings, find better ways to clean shit off the grass (I've already stepped on dog shit twice), take care of the landscaping in places other than around the leasing office and buildings facing the streets, and pay a little more to hire a paving company to repave the parking lots cause the last company you guys hired did a very poor job, take away paid parking, fire the heavy set lady at the front office who is very rude, unpleasant and disrespectful, trash valet should either go away or they should also pick up on the weekends, I don't understand why I have to pay $30 to throw away trash. You're welcome. I feel that the improvements they talk about benefits their pockets more instead of caring for the property and their residents. I am extremely disappointed and dissatisfied. read more