I needed a 24" x 12" piece of 1/8" thick plain glass, called several places w/ no luck or ridiculous quote, finally called here, got a nice lady answer, told me that if I could make it there within an hour before they close it would be waiting for me. Paid her over the phone and now I am a proud owner of new sheet of glass, ready for installation. Responsive - no fuss - quick. That's how simple needs should be resolved. Now I know where to get a piece of glass... and for a good price! read more

Fast response. Quality work and super friendly. We've used David and Berkeley glass for multiple different projects like floor to ceiling mirror installation, custom shower enclosure glass and even kitchen backsplash. They also do smaller jobs and they've always done remarkable work no matter the request always at reasonable prices. Highly recommend. read more

Berkeley Glass Center - Mirrored kitchen backsplash! - Windows Installation Near Me - Berkeley, California

Professional and quick. High quality efficient repairs at a reasonable price . A wonderful asset to the area. I am a repeat customer and recommend them to my friends and neighbors. read more

I was happy after putting a project for a pane of glass repaired on a double paned window. Courteous and great cost for an outcall. I only needed to send pictures and measurements and follow up a few times as they are super busy. I finally called back at just the right time to schedule the service. After they left, I couldn't open the weekend. They came back immediately when they knew I couldn't open it after the glass was replaced. It's a super old house with older windows. They took care of it no extra charge. read more

My shower door/wall needed to be re-stripped and the hinges adjusted, so I called BGC. They did an awesome job. My door now swings effortlessly and the stripping no longer drags the floor. The guys were courteous and friendly and better yet, on time! Thank you! read more

They've replaced my skylight and some of the glass in my double paned windows when they lose the seal. They've always been professional and courteous. read more

Great client service and the glass ordered was of excellent quality. We're very pleased with the product we received, and it looks beautiful in our home. read more

I'm a general building contractor. When I need glass for windows, shower doors, etc., I turn to Berkeley Glass Center. They have good products, talented installers, reasonable prices, and friendly customer interface. read more

Maria at the office is Greta. They were very helpful and they're ere recommended by one of the manufacturers for screen doors I was looking for. They were very effective in trying to make our request get fulfilled in an affordable and efficient way. read more

Don't know how good their service is. Called for a quote and no one called back in two days. Called again and the guy made me hang up and redo the measurements because I had them in centimeters instead of inches. He didn't understand decimals because the Educational system he grew up in failed himand had to have fractions. Then, after all that I didn't reduce one of the fractions to the lowest common denominator and he laughed at me. Look, I run a business myself that requires measurements. When a client gives me a number I don't make them feel silly for not knowing all the jargon of my field and happily convert it for them. I can do that because I have a high school degree, unlike the guy who runs the phone at this shop. read more

Nice job done with reasonable price. Quick estimate on the phone saved my time. On the appointment day, they showed up exactly on time. I am impressed. read more

Berkeley Glass Center - Two glass replacement - Windows Installation Near Me - Berkeley, California

Great initial visit to give us a quote. We didn't get around to confirming until a month later. Called several times and visited but I still couldn't reach him. So odd. We went with another company with great reviews and they gave us a lower price. read more

The person who answers the phone just hang out on me! because I didn't know the thickness of my single pane window. Do not work with this company they have the worst customers service. read more

I have used El Cerrito Glass, the sister of Berkeley Glass, successfully for some years. It has mostly been discrete jobs--a window, a few screens, etc. This time I worked with Berkeley Glass, and it was not pleasant. They wanted to schedule the work--mostly screens on an old building--so I checked with the tenant and told Berkeley Glass that earlier was better. I was given a window of 9 to 10 a.m., with a high probability of it being 9 a.m. I asked for a call before the workers arrived, because as a landlady, I like to be there to meet with contractors. I was told they would do that, but they did not. Instead, the workers just descended on my tenant, and I had no idea they were there. The office didn't seem to know what was going on, and had excuses for why I had not been notified of the time the workers would actually show up. And the estimator, whom I had met before (after I waited an hour for him on an earlier date, with no notification that he was not going to show), called to tell me that, since I had paid a deposit, I did not have to be there. He completely disregarded that I wanted to be there, as I always do, to deal with the workers so my tenants don't have to fulfill that responsibility. Honestly, nobody from that office seemed to understand my chagrin. And that office seems somehow screwed up, as if nobody talks with each other, least of all their clients. I think the work they do is probably fine--I haven't seen what it looks like yet, since I didn't even know they were already here--but don't count on the office person and the estimator or other people to actually relay information to each other. I won't be working with them again, I"m sorry to say, and I suspect they still don't get what they did "wrong". . . read more

Back when I bought out my ex-wife's half of the Albany house, I took the inspection report and started going through the list and prioritizing accordingly. The more expensive stuff (e.g., basement drainage, attic rewiring, etc.) would wait for budget and the confidence building small stuff could be done almost immediately. One of those "To Do" items was replacing the funky and cracked bathroom mirror. I went to Berkeley Glass (who had previously and nicely replaced a broken window), told them what I wanted to do, and asked for advice. A few days later, I walked out with the right advice, adhesive, and glass plate to do the job. I love it when a good project comes together and Berkeley Glass helped me "Make it So". And a few years later, the only thing that has changed in my Bathroom is that still handsome (and modest) guy staring back at me. read more

My new custom desk. Great service super quick. I think my glass was ready after 4 days read more

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I came in seeing if I could do a repair myself and everyone was more than friendly and took their time to help me figure out what steps I needed to do to get the job done correctly, what materials I needed, and made the cut on the spot and sent me in my way for $13.00. This would have set me back $250.00 had I not done it myself. Their professionalism, honesty, and integrity is a breath of fresh air. This is the place to go in Berkeley. I'm a huge fan! read more

TL;DR version I am really impressed by Berkeley Glass Center. While all remodels are seemingly endless experiments in what it is like to live and breathe Murphy's Law, every so often a happy miracle occurs. Berkeley Glass Center saved our bathroom remodel. Highly recommended. The Long Ass Story: Our little master bathroom was supposed to take 10 days to renovate, and we are now somewhere around 21 days. A few days before it began, we were alerted by Home Depot that the custom shower door set that we had ordered and paid in full 30 days prior, specifically so it would be delivered by our start date, was lost. The guy then proceeded to tell us that it could "take roughly 21 days or so...but it could be more like 30 days" due to some mix up in the order. Well, that was all bad. So we canceled it, got a refund, and moved on. Unfortunately, moving on was easier said than done. Berkeley Glass Center is very affordable, most importantly. After looking at a lot of other places, we were shocked by how freaking expensive it is for both custom and standard shower doors, which is how we ended up initially using Home Depot. We were not only happily shocked by how affordable they are, but they were able to fulfill our order within 5 days. My wife made the order on Monday, and today, Friday, they were delivered. FOR FREE! The dudes that work there are awesome. The customer service at Berkeley Glass is some of the best I've experienced, not just in home improvement stores, but retail in general. Their shower door products are of great quality, and they really know their stuff. They do installation, and they also do local deliveries if you opt to install yourself. I highly, highly recommend this place. read more

Great customer service and friendly staff. They went over and above basic service. I needed a hard to find window latch and they took the time and went through their inventory and found what I needed. I highly recommend Berkeley Glass Center. read more

The first time I came here, about 6 years ago, I had a nice experience -- pleasant customer service, on-time delivery, everything you'd want from a reliable small business. I've been back twice in the past week and have been really disappointed. The guy behind the counter remained WAY behind the counter during our entire interaction, not even bothering to get up from his desk. He answered my questions with the minimum of information, so I was stuck asking a million follow-up questions in order to get the info I needed in order to complete my project, and in general he just seemed put out by the fact that I had come in at all. When I left I thought, "That guy's just having a bad day." Unfortunately I had pretty much the same experience when I went back to place my order -- the only time the guy got up was to retrieve my credit card. Maybe the guy's having a bad month? I'll never know, as I'll definitely look elsewhere next time I need glass. read more

This friendly and professional staff has won me over forever. I am a single woman who needed my home secure with solid glass windows again. They juggled their schedule to make sure I had a safe home within 1 day. Their glass master was fast, professional, neat, safe, and was genuine. It's these kind of people and businesses that make me feel good about the world again . . . Yeah . . .that's how good it was read more

This has to be the best customer service experience Ive had in a LONG time! We broke the glass surface of our dining table on our move toberkeley, and after our experience with this company, we feel like were are home :) Although we dont remember the actual anme of the manager, he was prompt with his quote, givng us multiple options and a clear time frame in which to expect the glass. Since we live a mile away from the shop, they generously threw in free delivery! Now the icing on the cake: the first delivery of the glass came with super sharp edges - while we researched ways to deal with this, Derrick the delivery guy proactively got his manager to sand the edges for us! Our heartfelt thanks to the team at Berkeley glass center, you have loyal customers in us! read more

The guy who did my initial install of a new mirror in the bathroom was great; professional, courteous, and efficient. A few months later, I had a problem with one of the light fixtures on the mirror; not knowing I should phone Berkeley glass to repair it (mirror still worked), I phoned an electrician. They came out and said the wires were not secured correctly; I was out $265 for the electrical work. I phoned Berkeley Glass to discuss this. I had to phone twice, the manager did not phone me back, but subsequently sent me a letter saying they will not pay anything as my first call should have been to them. It was the light not the mirror so I did not know that. I wrote back asking for a least half what i paid since it had been a few months, and I thought that fair. After a bit of back and forth, they agreed. That said, the initial work is stellar and would use again and recommend read more

Broke an original window in a 100-yr old house while swatting at a mosquito. Stopped in at 9:30 on a Friday morning and was seen immediately. I ordered my 15x32x1/8" non-tempered window glass (would have had to come back for tempered) and was asked if I needed glazing putty and points (which saved me a trip to the hardware store). $25 and 5 minutes later I was out the door with my goods. They also had a selection of putty knives and silicone caulk for purchase at reasonable rates. Would definitely recommend these guys. read more

Used these guys twice within a week cause I have so much luck with people breaking my windows. Friendly service and do a fine job.

First-rate work and service. I brought in an antique double-sided tabletop brass mirror with one broken and one spotted mirror. They advised me to replace only the broken side to maintain the value of the piece. They did the replacement on the spot for a very fair price and treated my antique very well. They also quoted me prices for glass shower doors and were happy to look up all kinds of info for me while I was waiting. I was pleased to hear that they can do this job themselves and save me the price of a contractor if I don't need tile work done. I may go back there for this. They were very pleasant and professional and a pleasure to deal with. read more

Great service. Great communication. They were able to remove old mirror from medicine cabinet door and replace with similar style. Had work completed within a week. read more

This business is honest and trustworthy. The gentleman who replaced our window (Paul I believe was his name) knew what he was doing. Quick, clean and efficient. The sales person I initially spoke with was courteous and helpful. Our situation required a more expensive piece of glass but Berkeley Glass Center honored the original quote. read more

This place is so great. I had a light fixture that broke and the glass isn't made anymore. They found a antique piece of glass for me, cut it, and helped me make sure the glass fit. Such nice people and great service. Would recommend to anyone ! read more

These guys are great. I totally messed up my order and they cut new glass for me without a fuss. I gave them wrong dimensions and thickness. They only charged the difference and didn't make me feel like a dummy. Hehe. They are great! Super helpful. Really nice. Beyond fair. read more

Berkeley Glass Center - This is why it is difficult to take 1/4 inch off the glass.Did i mention these guys are awesome. Indeed they are! Thank you!!!! - Windows Installation Near Me - Berkeley, California

The absolute worst customer service ever, slow response time when it comes to estimates. it almost seems like they don't want, or need your business. David is who I dealt with, but he seems disinterested in your situation, or to busy to worry about it, I must say at least he did come out and look, but after that, (crickets, nothing) even after I contacted him personally to tell him that I've been waiting for the estimate for over a week) he told me he would get right back to me with it, still nothing, i was told by him that i would be getting it right after our conversation. I'm still waiting It's Like they pick and choose which ones are important to them, not you as the customer. There are enough glass companies to choose from that will respect you as a customer, and respond in a timely manner. You would do better shopping for service elsewhere, I've contacted Arrow glass in Albany, they seem to be on the ball. read more

I give customer service a BIG THUMBS DOWN. I spent several hundred dollars only to be yelled at by the owner (Tom) and his assistant (Craig) when they made two appointments on two different days and never showed up for installation of very large mirrors. Then when they installed the mirrors in the wrong place, I asked for them to be moved where I had said I wanted them. Instead they ranted and raved and left my house. That is when they proceeded to make appointments and never keep them. Finally, they arrived two weeks later yelling and berating us. I have never had such horrible service and I do not recommend this company at all. The strange thing is that I had wonderful service with this company 5 years ago, but it has changed ownership (however still in the same family Tom told us). read more

I broke a mirror moving (good thing I'm not superstitious!), and so I brought the frame here hoping to get it replaced. The guy at the desk was very nice and cool and figured out the best and cheapest way for me to get my mirror back. Very nice, casual, and efficient! It's my only experience there, but if and when I have another mirror or glass project, I'll be back! read more

Yeah, not so much! I called to get a quote on a broken glass door panel. "Craig" had me on hold for several minutes, then made it seem like he was doing me a favor just talking to me about the job. He was evasive about timing & when the job could get done even though I was clear I needed it done within a week or so. Craig had an attitude. He was unaccommodating, inflexible and generally the bearer of bad news. No thanks! read more

I needed some window glass cut on Friday late afternoon. I went in and talked with Candy. She said all the glass cutters were out but might be back before closing. Since I needed it for a contractor the next day (when ALL the glass shops were closed) she kindly and immediately gave me a list of other companies. I check them out and they were also unable to do it, so I had Berkeley Glass cut them for Monday. Rather than forgetting everything, Candy called me 15 minutes before closing when a cutter came back. I ran back and got it on Friday! Great service, almost like some other decade when people treated you as a real person! No rush fees, no overtime! Just really good, personal customer service in a store that behaves like professionals. This is my place forever! read more

Berkeley Glass Center fabricated tempered glass shelves for my new kitchen cabinets and today installed a new clear glass shower door. I have only praise for the friendly, helpful treatment by every representative of the company, from the office to installation in my home. read more

These guys custom cut and polished a 46-1/2" round piece of glass for a table top for me. Candy in the office was very helpful, The price was fair, the item was ready when promised, and they helped me get it into my car without it breaking. Let's support these local small businesses that provide such great service. read more

They did a pretty crummy job on the small glass that I gave them a template for. The staff wasn't very polite and the price was kinda high for a small piece of glass. I wanna support local businesses, but it's kinda hard when they're like this. read more

Berkeley Glass Center is so good I feel compelled to write my first review. They return phone calls, show up on time, and do good work. But there's more: After they replaced my kitchen window, the burglar alarm contact in the window frame ceased to function, so I called the alarm company. The alarm company technician couldn't figure out how to get the window out and move it, so I called Berkeley Glass again and asked them to meet with the alarm guy. They arrived on time on the appointed day. The alarm guy arrived more than half an hour late. They waited for him and when he arrived they showed him how to remove the window. They did not charge a penny for the trip. read more

Really appreciated the customer service at Berkeley Glass. Had gone to Home Depot and tried to order a window through them. Their computer system was down and the person trying to help me was not willing to call the company. When I went to Berkeley Glass I explained I had a time crunch and my window was delivered within the timeframe provided. They were helpful in identifying what I actually needed and what products they could order for me that would meet my needs. Highly recommend them! read more