This is solely a service review. This has nothing to do with the food as it was great. My party and I waited 45 minutes for a table, however, we were told it was going to be a 15 minute wait. The staff appears to be unorganized. Everything you'd expect the the staff to do they'd do the opposite. They cleared 4 tables for the four people waiting (us included) to then seat us in other open booths. When our food arrived two out of the three meals were wrong and not how we ordered them. We then asked for additional dressings/condiments for our food and the waiter brought out one of them and forgot the other. Would not recommend the store in Hingham considering this is not the first time this has happened. read more

I generally do not prefer chains but the service in this location is outstanding. The servers remember folks who have come in. Its was just the second time we came there after a month and knew exactly what we had ordered and recommended ordering based on our tastes. Food - The bruschetta is great and has the right dash of balsamic. One of the recommendations was the cod fish and its a must try. Service - Cheerful and super attentive folks. Do not function like anchain amd give a personalized touch. Cost - $20 per pax. read more

Bertucci's Italian Restaurant - Jambalya Fettucinne - Pizza Near Me - Hingham, Massachusetts

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My family has been going to this Bertucci's since it first opened- I can't even remember when, more than 15 years ago. It was always obnoxiously loud here (even more so for a chain that I associate with noisy dining rooms) full of screaming kids and their oblivious parents plus the service was always hit or miss with items missing from take out orders. I dreaded going here but my mother loves it. So, while out on one of our infrequent mother/daughter shopping Saturdays, she wangled lunch here and I ended up walking in at straight-up noon - the height of hell. And it was - well, not quiet, but it was tolerable. And it wasn't crowded. In fact for the hour we were here the place was never even half full. Once the kid screaming in the booth behind me left it was almost kind of pleasant. It's what happens when you ignore the customer, they go somewhere else, like one of the many restaurants at nearby ye olde Derby Street Shoppes, the place that is de riguer for all bleached and streaked blondes to have on their GPS recall list. Bertucci's loss was our gain as we had a great waitress and the food was decent. Ask to sit in Joy's section, she's attentive, gets it right and took care of us even while the manager(s) laughed and chatted in the open food prep area while servers walked smartly around them. Caesar salad with grilled shrimp was good, not great, because for $10.99 for a small caesar salad I expect the "grilled" shrimp to be really grilled on both sides, not a little touch of the flat top on one side and I expect them to be larger than one bite each (35-45 size). At least this time there were some actual green romaine leaves in the salad, not just the bitter yellow hearts I had here last time. Mum had chicken piccatta - good, pasta was cooked nicely and the chicken was tasty, definitely less of it than she had two months ago from the Plymouth Bertuccis but still tasty. Everything should be great in a half empty restaurant when it's Saturday lunch because that's "free throw" time - you're not in the throes of a game, it's slow and there's no reason to miss anything. So they made the free throw for us, with the wait service pushing it over the top.. Oh and Joy made sure the take out pizza was kept in the heating cabinet until we left so it was still warm for the family by the time we got home - nice touch, Joy, thanks! read more

I usually opt on the healthier side when choosing meals. When I do commit the act of "carb-icide" (overdose of carbs) I like it to be worth it. I ordered the calzone and it was just sub par. The bread was very doughy with no flavor. My boyfriend got the sporkie pizza and enjoyed it much more. The carry-out system was great, but we would have liked utensils and none were provided or offered. read more

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We decided to eat at Bertucci's after my daughters cheer competition because it was on the way home. When we walked in, we waited 15-20 minutes for the hostess to greet us. It was not busy. A lot of open tables. When we were finally seated, we waited another 15 minutes for our waitress to come over to take our drink orders. We ordered two Shirley temples for the kids and two glasses of Chardonnay. Since we had waited so long for the waitress, we ended up ordering our food at the same time as our drinks. 10 minutes passed and our waitress came back to our table and told us that they didn't have Shirley temples that evening. Our kids decided to just order water. About 15-20 minutes later our waitress brought the two waters and the two glasses of wine. My children tried the water and said it was disgusting. Then as I reached for my wine glass, I noticed, clear as day, a big impression of someones lipstick. When the waitress came back we sent the wine back and I ordered a margarita on the rocks with salt. Next she brought out my daughters chicken. So at this point we had two waters, a plate of chicken for my 5 year old and one glass of wine. Then she brought over a bright orange thick liquid with no ice, claiming it was a margarita. I apprehensively took a sip and it tasted like what I would picture the chemicals in a portapotty to taste like. When the waitress came back, I sent that back and asked it to be comped. She was very sweet and said it would definitely be taken off of our bill. I was then told that they didn't have a bartender that evening and they were very short staffed. When she finally brought over the rest of the food, pizza, pasta, and salad, it was all gross. Tasteless and poorly cooked. At this time we decided to ask for to-go containers because we couldn't stand sitting in a filthy, repulsively decorated, cafeteria-like restaurant any longer. The waitress was completely overwhelmed with tables. None of this was her fault at all. She comped the glass of wine covered in lipstick, the "margarita", and the garlic knots that took over an hour to come to our table. Do not ever go to this place. It was absolutely filthy, and the food was awful. I left without eating or drinking anything and paying $65 plus a tip for literally nothing. read more

Had dinner at Bertucci's in Hingham in May 2021. We were again greeted (frequent visitors) with the BEST hostess I have ever experienced. Knottia, greeted me with my first name which she remembered after only one visit!!! She always acted professionally and did whatever job was needed at the time to ensure the dining room functioned efficiently. She would check in on us during dinner to make sure we had everything we needed. After being greeted with her infectious smile, it is almost impossible not to be in a good mood. Knottia did a remarkable job staying so positive throughout this Covid crisis. She is an asset to the company and is a pleasure to see her every time we visit for dinner. read more

I was excited to see the meal deals that Bertucci's had and ordered the Chicken Piccata for four. I ordered it to be picked up at 4:45. The order was not ready until 5:05pm. I understand with COVID they may be overwhelmed, but I ordered the day before and I didn't even get an apology for the delay. The food was nearly inedible. The pasta was hard and dry. We threw most of it away and ordered a pizza. I will not be returning. read more

If I could give this Bertucci's Restaurant Hingham a negative rating, I would. Absolutely terrible. It's the second time giving them a chance. They should not be open for business. We went tonight at 6:15 PM. Was seated right away. Restaurant was half empty. Seem to be plenty of help. Guided by the hostess, we walked by the open kitchen area and almost slipped on the slippery floor. I'm sure the new location for the salad dressing dispenser didn't help. The floor felt like greasy or oily. Sat down in a booth. Placed a drink order and took about 5 minutes to arrive. Placed our food order which was a salad with salmon, pizza and spaghetti and meatballs. Waited an hour and 15 minutes and no food. Drinks were empty. Asked the waitress several times when we were getting our food and she kept saying, "it's coming." We got up and left. Never returning to this Bertucci's again. We will go to the Braintree one even though it's out of the way. read more

My family and I have been loyal customers to bertuccis for the past 20+ years and when we had lunch last weekend in hingham we were very disappointed. First we were hoping to have the soup and salad luncheon special and we learned the luncheon specials were no longer available on weekends. We then decided to share a pizza and learned the salad no longer comes with the pizza you have to order it separately. What a shame that a corporation has to eliminate these well liked options in order to make a bigger profit. How much does salad cost? Also the pizza didn't even taste as good. Unfortunately It looks like we won't be rushing back any time soon! read more

Excellent service. Got take out recently and it was perfect. Will definitely be coming back soon

I kept hoping they would figure it out but it's not happening- gave them a 3rd try today against my better judgement and once again could not be more disappointed- food was so tasteless, cold and not what was shown on their menu- the rolls came with an empty container of oil. Last time we ordered from there they sent home the wrong food but the receipt was stapled to the bag stating what should be in there?? Sadly will not be patronizing this Bertuccis again. read more

What happened to bertuccis? Wort lunch in a long time. Ordered chix picata. Came with the limpest salad i have ever seen. 1 mouthful and no go. Chix so ful of aomething not chewable and fet was so clogged together. Grand daugjter chix nuggets cold and no dippin sauce avail. Cant get mac and cheese with so had to go for butterwd rigatoni. Hard to screw this uo but they managed to. Not a go to place for me but with small child thot would be ok. NOT. WONT BE RETURNING. Will feed her at home and myself. read more

My friend and our children went here yesterday for lunch, and it was quite the disappointment. When our food arrived, we realized we were not given napkins or silverware. My friend had to go to another table that was set, take that table's silverware, because our waitress was so slow that we didn't want our children to wait any longer to eat. My son asked for a refill for his apple juice- the waitress forgot. The waitress was so quick to dismiss our table that we didn't even get a chance to remind her. I ordered the appetizer of antipasto and it was quite bland- I've never had an antipasto dish that I didn't enjoy. The food was mediocre and the service was lazy, we left feeling our patronage was not important. read more

Bertucci's Bertucci's Bertucci's... I've experienced quite a dip in quality/portions over the last several months. Disappointing because I love you guys. I hope you're able to bounce back from whatever it is you're going through. read more

"LASAGNA RUSTICA Handmade layers of pasta, Bolognese meat sauce, ricotta and mozzarella cheeses, baked in our brick oven." Sounds good. Ordered it for takeout tonight, and it was really Rustica, no bolognese meat sauce, no meat at all actually, so that was a disappointment. Just pasta and cheese. Order at your own risk. read more

All around great experience. Great staff and delicious food. First time in this part of Boston and we will go back!

Always have good service at Bertuccis. Pizza is always correctly made. Can't beat 2 for Tuesday. Had their eggplant parm. It was the best I ever tasted. read more

My wife and I have been eating at this location for at least 8 years a couple of times per month and have always had great meals and would always tell friends how good the italian food was here. Over the last year Ihave been disappointed about 4 times with the meal I was served, (never disappointed the previous 7 years). Saturday evening was the last time for me, ordered the chicken alfrado, pasta well done. Meal came and pasta was dry, very little sauce, I ask the waitress to add sauce and her reply was "you would like extra sauce ?" I said no just the normal amount. When the dish came back the sauce was good but the pasta was not cooked well, hard some places not cooked like the did not stir it. Told the waitress and the manager came over to ask if she could do anything and I replied no thank you I'm all set. She still took 60% off that 1 dish. Sorry to say this will be my last time at Bertucci's. read more

Spent $160 and about 3 hours at lunch here. Not because I wanted to, but because the service was that bad! I'm sure the kitchen was partly to blame. Imagine trying to keep a 2 and 5 year old content for that long. It seemed that our waitress went out of her way to avoid us or avert her eyes. The real kicker is the food sucked. Didn't even bother taking the extra half sandwich home. Will surely NOT return!!! read more

Okay I love Bertucci's, probably some of my favorite pizza. However, I ordered meatballs and a pasta dish the other day. I paid ALOT of money for a dinner for 1 person. The meatballs which were expensive were so small that even if you combined them it wouldn't equal one regular sized meatball. However I decided to try one and I couldn't even get my fork into one. They were rock hard, dry and inedible. I had raviolis and they were just okay. All stuck together like no one stirred them while cooking. So disappointed. read more

Went there today with my family and I was so disappointed. Bertucci's has always been my favorite pizza with the best rolls ever but not today. Something has changed. The pizza was very mediocre. We each got our own pizza's and everyone at the table felt the same. Blah pizza! The rolls were even different. What the heck?? My son got the Chicken Broccoli Ziti and the portion was so small it looked like a kiddie plate (he's 25)! Not going back there any time ever. Pretty sad! read more

We went to have a nice meal on Monday May 27 around 2:30 as we do weekly and was told no lunch menu was being offered. I ordered the tortellini with chicken and a meat lasagna. The tortellini had 3 little pieces of chicken and a small portion of tortellini ( not worth the price charged). Very skimpy order for 15 bucks. The lasagna consisted of 3 flat noodles with a meat sauce and some mozzarella cheese and NO ricotta. This dish wasn't worth the 15 bucks. I am VERY disappointed in what I had. I feel the quality was not to Bertucci's standards. I wanted to talk to the manager but was advised not to. I would offer no stars but it won't let me post without a star read more

I love Bertuccis typical it's the best service and great food!! The food was great but Annamarie on the bar was one of the worst experience I have ever had! Holy attitude !!! She need to learn to talk to people ! Like excuse me mam I am a customer ! You may want to teach her manners ! read more

Ordered a Mother's Day meal for me and the family (4 dishes) during this pandt. I won't say it was the best of time or the worst. There were bumps in the road such as a longer wait than anticipated, pasta was spilled in the Take-Out bag, and I received chicken (when I ordered Salmon). BUT as I drove back to retrieve the appropriate meal a very kind and patient man by the name of Bradley or Bratley (mask made it hard to understand) gave me more than what I ordered to give thanks and appreciation for the waiting. But I will say he held himself with much patience and spoke very kindly with much respect during a stressful busy Take-Out night. Food was still amazing and service was brilliant. Thank you for the kind staff. Made this crazy pandemic Take-Out experience better! read more

The food was not good,the chicken was over cooked and the sauce was watery.The third meal had on chicken.There were left overs, we decided to not save it read more

Shout out to Hospitality Manager Andrew Butz, who solved my first world problem at the Hingham Bertucci's with patience, kindness and class! Thank you, Andrew! Sharon James read more

absolutely filthy grimy carpet looked like it hadn't been cleaned in months food was terrible

My wife and i went here the first time we are new to the area we went there @ 2:00 P.M. on a Sunday we got a large pizza half meatball, half ricotti we had hot rolls with butter also got 2 good size salads free with the pizza along with two large sodas it was all for under $27.00 dollars the place was clean and we met some very nice people we will be coming here again. read more

You would think being at the busiest place in Hingham food would be better. But definitely not impressed. We got a small pizza it had Charcoal. Burnt edges and. It was raw middle. The cheese ravioli was hard rubbery and cold in the middle. Couldn't get the lunch portion because it was a Saturday I guess. The sauce that came with it was bland absolutely zero flavor to it. The kids pasta and meatball was as bland as it could get as well. The middle of the meatball was cold my kiddo spit it out. Definitely not worth the 63$ for lunch. Only thing that was good was the drinks and those came in a can. Not impressed at all. Should be able to give a half star if that. But can't. read more

Was here about a week ago with a friend for lunch. I'm not quite sure where to begin. It was pretty crowded for the lunch hour, and my friend and I were seated in a large booth. I thought that meant things were off to a great start! Not so much... Our waitress was extremely pleasant, but NEVER checked in on us before our food came. She took our drink orders and never returned with them- only realizing as our food was coming out that she had forgotten to grab our drinks. It was impossible to flag her down for anything- she was clearly overbooked with tables. To top it off, the group behind us had been sitting for quite some time, as they had been through an appetizer course just as my friend and I were sitting. There must have been confusion with their meals because the manager came out and was pacing back and forth in a huff. He looked absolutely miserable the entire time. I'm not sure if he thought that no one could see him, but even when he was standing near the kitchen, my friend and I remarked how angry he appeared. Wasn't really the vibe I was looking for when going out to lunch! Speaking of lunch- the rigatoni was the worst I have ever had at any Bertucci's. It was bordering one of the worst meals I have ever had. The pasta felt slimy and chewy. I took one bite of the chicken and decided not to continue eating. The sauce was thick and clumpy, definitely not agreeing with the pasta! Needless to say I won't be back to this location. I understand everyone has their off days, but my friend and I were at Bertucci's for 2.5 hours (yes it took us almost an hour and a half to get our meal!) when we had only intended on staying about an hour. You can do better Bertucci's!!! read more

We have been Bertucci fans since the original restaurant in Somerville during the 1980s. We always loved it and frequented many locations thru the decades. However we have not been to a Bertuccis for several years after having poor experiences in the Kenmore Sq location......nor have we dined out due to covid. But recently we visited the Bertuccis in Holliston and had a meal that was beyond our expectations. We ordered our old "usuals" and were amazed to discover the dishes are more savory, plentiful and totally "to die for." So much so that we told the manager who sent over the chef, Janette. She truly has a culinary talent and creative skills. We were truly blown away with the deliciousness of our meals and are savoring the left overs for tonight --- told you they bountiful as well as a 5+++++ rating. We are new to the area and will once again become Bertuccis fans. read more

By far the worst experience I've ever had. My daughter and I went for dinner at 5:15 on a Saturday night. There were 9 other tables. After 30 minutes we got our drinks and bread with olive oil. we asked for more oil...it never came. 60 minutes in the waitress finally took our order. We asked for another Shirley temple for my daughter and that took 30 minutes. Our food came out at 7:05. Almost two hours after we got there. And it was terrible. We ended up sending both our pasta dishes back. My daughter couldn't even eat hers. Save your money and your time and keep on driving. read more

Merideth was the best!! Such great service. Very friendly and made sure that our food was cooked to perfection. Will definitely come back again. read more

Despite how chain restaurants like Bertucci's are required to perform to corporate standards in areas such as ambiance, food quality, and service ... this particular Bertucci's misses the mark in all of them. If given the opportunity, splurge an extra few dollars per person and visit the likes of Rustic Kitchen or Burtons in Derby Street since you're already there. In the past two visits, we've ventured over to Bertucci's to meet friends in the area. The first thing you notice walking in to the restaurant is that there is a small waiting area around the hostess stand, a narrow bar that is practically always full, and moreover, it is LOUD. I don't find the restaurant all that clean, either. On both occasions, when finally seated, there were crumbs on the seats and all over the floor. Getting past that, the service is mediocre at best. I'm not sure if it is because they are understaffed (on both occasions, we were there on a Friday night) or if they just don't know how to handle four or five tables in a section. Regardless, it shows. The kitchen is beyond slow. On the first occasion, we sat for nearly an hour waiting on three pizzas (after thirty minutes, we should have walked out). The manager came over and explained how sorry she was our food was taking so long. Did the kitchen lose the order or did the server forget to ring it in? We weren't offered an explanation, just a basic, "sorry." Had we been given some type of explanation, I would have been okay. We all make mistakes and after serving and bartending my way through college, I can sympathize and understand. On the second occasion, we sat for nearly forty-five minutes waiting on three pasta dishes. Doesn't pasta only have to cook for ten minutes in boiling water? Sure, Bertucci's is "American Italian" (or "western Italian" as some friends like to say), and it's a good place to go knowing that there is going to be something for everyone there. However, there is no excuse for having to put up with a dirty restaurant and substandard service. If given the opportunity, forego the Hingham location and try the Braintree location! read more

Went there for dinner and had great service. The margarita pizza was cooked perfectly. Will definitely be going back soon.

Lorraine was our server for a dinner outing with my friends. She was so sweet and got all of our food and drinks quickly. She was a great server and I highly recommend her. I recommend this place. read more

Kiley was an excellent server. Veggie pizza loaded with veggies. Great experience!

Very good restaurant I highly request. Food is great and has the basic amazing Italian food.

I am beginning to think all Bertucci's are alike. I used to love coming here (Bertucci's) because it was very much a family atmosphere and service was not so bad. In the last few months, service has been terrible. Food is still pretty much the same, unless they forget your order and it's been just sitting under a heat lamp. We came here after bowling the day after Christmas. We ordered 3 individual pizzas and a large Ham, Chicken and Cheese pizza. The pizza was hot and tasted good. It would have been better if they left it in there for another 30 seconds so the crust came be a little more crispy. We also ordered a large salad to share, which was as usual. Service on the other hand was extremely terrible. We waited forever for the drinks to come. When we asked for extra rolls which we love, that took forever too. There were six of us and there were only 6 rolls. you can only imagine how quick that went. When she finally brought the rolls over, she didn't bring oils. Finally our food came but there were no plates to put them in. Nor were there extra napkins. A busser happen to be by so she went and got us all the things we needed. Our glasses were empty for at least 10 minutes before they were refilled. She never removed any of the empty dishes so our table was piled up. If i could just say how bad it was... it was bad. Food was ok. Had the potential for 3 or 4 stars if service was better. Oh... and i forgot to mention, we called to make a reservation or at least tried to get a time frame if they were busy or not. We were repeated told over the phone they were not busy and there was no line. When we got there, which was only a matter of minutes, there were a long line and was told at least a 20 to 30 minute wait. read more

I brought my Mom here for lunch and had a great experience. She had a lunch sized "sporkie"pizza and I had eggplant Parmesan. Everything came out nice and hot. The side salad was crisp and the broccoli was perfectly cooked and plentiful. Our waitress was very pleasant and attentive. On another visit, my daughter ordered a gluten free pizza and she said it was perfect! All in all, Bertucci's is doing a great job! read more