2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

5 Stars - Amazing Service!…read more I came into Tacoma Bike to pick up some new tubes and a shifter cable for my bike. After checking it out, the tech let me know I actually needed a new derailleur. I asked if there was any chance they could install it that same day since I was hoping to ride with my wife the next day. Even though they were just minutes from closing and had other bikes to finish, the tech went above and beyond--he stayed a few minutes late to swap out the derailleur for me since it was a quick job. As a new rider, I really appreciated the extra help and kindness. Huge thanks to the team at Tacoma Bike for taking care of me. I'll definitely be back!

I highly recommend this Trek Bicycle location. I purchased a bike here, but there was a wait for…read morethe shipment to arrive. I ended up contacting them just to check on the status and they upgraded my bike to the newest model without any additional charge. Later on I realized I needed to size down so I returned the bike and got a different size. During this entire process the customer service has been understanding and amazing. If you are in the market for a bike this is a shop I would recommend checking out. I never felt pressured by the employees either into purchasing a bike. I visited a few times before finally purchasing also. Thanks Trek!

I received excellent customer service and the tuneup recommendations provided for my bikes has…read moreimproved their performance. I highly recommend Trek Bicycle University Place for bicycle maintenance.

Typical misogynistic bike shop TLDR: Performed adjustments without my permission, didn't even…read moreperform the service I asked for, then spoke to me condescendingly as if I don't know what a bike is. I went in to get my derailleur adjusted for some ghost shifting issues and to bleed my breaks since it had been a few years and I noticed that my rear breaks were feeling spongy and were taking a while to engage. I have a hardtail mountain bike that I like taking out on trails, so I did not want to be dependent upon my front breaks. I was told that they would take a look at my bike and then text me a quote for how much the service would cost before they did any adjustments. They did not text me a quote for service, but instead went ahead and made the adjustments without my permission. When I went to pick up my bike, I was ignored while they helped the men who walked in well after me. When I was finally able to get my bike, I was told that my breads did not need to bleed since they felt "solid" and just needed a little extra pull on the lever. I was then condescendingly told about my front breaks, and to "use this one when you're going downhill too fast and feel scared". Rode my bike around a bit, and the issue with my derailleur is not fixed. This shop is a waste of time and money.

Bottom line: great small business bike shop that has everything you need; from new road/trail bikes…read moreto accessories (chains, helmets, air pumps, attire, etc.). The customer service was also top notch and very welcoming and fast. If you need anything with regards to bikes- make sure you patron this establishment. I definitely will. Venue: it's clean, well appointed, and ergonomic. The only part that may be frustrating is the parking lot where you'll have to compete with the local coffee stand. To me, a minor distraction. The venue was relatively easy to find with Apple/Google Maps. Customer service: fast, knowledgeable, and courteous. It's everything you would want in a business. They want your business and they know how to delivers Service: it was relatively quick for a bike fix (tire). They have all the parts and a back area to work on it. I recommend you calling them prior to visiting for any specific need.

Super awesome shop , the guy there was super nice and helpful even with no reservations or money,…read morelet us borrow chain lube and helped us for free. Best shop in Tacoma

I've known Joey for a few years now and super grateful he's my "bike mechanic on retainer"! I had…read morean issue this week with my bike making some undetermined noise in the back, and I knew Joey would be able to fix it quickly! When I rolled my bike in to him today, he surpassed my expectations! Joey is a fast mechanic, very thorough and extremely reasonable. If you haven't tried Indigenous Wheels yet, do yourself and your bike a favor and check it out! I'll be ordering at least one new wheel later this year yet Joey did what he could today to extend the life of my current set. Thanks for keeping me on the road!

Can't say enough good things about Adriel at Opalescent. I came in totally new to gravel cycling…read morewith a bunch of questions before buying a bike. Adriel was super patient, shared a ton of knowledge, and made solid recommendations based on how I actually plan to ride. Never felt pressured or upsold. Awesome to have such a great local bike shop in Tacoma -- I'll definitely be a customer for life!

Great purchase experience, Adriel was more than helpful. Best bike shop in Pierce County.read more

I made the move to Cannondale after disappointment with another bike company. Andrew placed the…read moreorder for the bike I wanted and I told him there was no rush. Eight days later, Kimarie called to say they had a brand new bike ready for me. I was treated like a person and not a number. They took the time to properly set up the bike and answer my questions. Not only did I get a new bike, I got the assurance that they will be there if I need anything down the road. Supporting local bike shops is important, and Northwest Tri & Bike earned my business. 05 June 2026 Andrew runs a shop with customer service second to none. Please support small businesses.

I am so grateful to the team at Northwest Tri & Bike in Enumclaw. We were having a family camp…read moreweekend at nearby Black Diamond Camp, and one of our campers had a blowout on his wheelchair tire ... on a Saturday afternoon far from his home. Without his wheelchair, he had no way to get around at all. On a chance, we called Tri & Bike. Imagine taking a wheelchair to a bike shop. The team worked so hard and creatively to find a solution ... way above and beyond; they even stayed after closing hours to work it out. They got it fixed, and allowed our camper to still participate. They only charged us for a couple basic parts and nothing for their time and labor. Wow! We can't thank them enough for their courtesy, expertise, and for caring. Thank you!

What a wonderful place! I had my electric bike in today to have the mechanical parts worked on. I…read morewas impressed with how knowledgeable and efficient Phil was. He's been doing this for years and it was certainly obvious. He had a wide selection of used bikes, which looked new to me for sale. I own many bikes, including a tandem and a triple and have been in multiple bike shops over the years. This was the most reasonable and most competent mechanic I've ever met. He has some wonderful memorabilia to look at. You can't go wrong seeing Phil . I'd give him six stars but they only allow five!

Phil knows his stuff, but doesn't suffer fools. Don't be a full donkey re-tread and you should have…read morea great experience.

Spider is the man! I needed a couple spokes and he cut them…read moreto length and threaded them as I waited. Although I do my own bike work, it's amazing having someone like him in town. If you aren't a good mechanic he's the person you want wrenching on your bike..

I came into the shop with an issue, expecting to buy a part to fix it. Spider fixed it immediately…read moreand didn't charge me a dime. So patient and kind! Thank you!!!