On the washer delivery date of January 8th from 8:30 am to 12:30 pm, I phoned at 1:00, (when they were past the window) and they said the truck was en route, but late. I phoned again at 2, and they said the truck was broken down and I would not get my delivery. I was disappointed I never got a call from them to say they were not coming as we had been waiting. I was rescheduled for the 12th. This morning, on the 10th, I got a text that said I needed to schedule my delivery. I had been told my new date was the 12th. Their story changed again and I did not have a date. I canceled my order, as I can't deal with this level of incompetence, and not telling the truth (and no washer). read more

Pretty standard as far as Best Buy stores go. I have shopped here several times and the service is always consistent, the product selection is what you'd want out of an electronic's store, and the prices are as competitive as it gets. The store itself has been around for a while, but doesn't really show any signs of aging and everything looks clean and organized every time I visit. read more

Best Buy is the worst. Hopefully you know that already. My latest experience here is a great example of why I haven't been by there in years: a few weeks ago, I was researching laptops. I stopped by because I knew they carried some of the systems I was considering, and I wanted to check out the display models. While I was looking around, a creeper- I mean, employee- came over and asked if he could help me. I told him exactly what I was hoping to get, and asked if he had any recommendations for me. Instead of addressing my questions, he spent the next 15 minutes following me around from machine to machine, asking me about my internet service at home. What company is it through? How long is my contract? How much am I paying? What's the speed? I told him repeatedly I was not interested in switching providers, and he kept insisting that the company he works for would give me a better offer. He refused to answer any questions about the expensive computers I was there to look at! Horrible experience. They had the machine I wanted at a slightly lower price than I found online (I was surprised), but there was no way I was buying anything there. It was worth the extra $ to not support BB. Bleh! read more

Recently I decided to upgrade my drone. I went to the Best Buy in Bellevue and felt like I was on the moon. The young man that "helped" me seemed as though he didn't even want to be at work. My daughter says that she hates to shop in Everett, but 2 days later I go into Best Buy (in Everett) to look at accessories and the sales associate was VERY helpful, knowledgeable, and seemed to actually like his job. Although Bellevue is only 10 minutes from my home in Redmond, I'll continue to use the store in Everett. I detest feeling like I'm a bother or like I'm begging someone to take my $547. read more

I bought an open-box convertible laptop for $1000, one that could be turned into a tablet. When I started using it the display almost immediately started cutting out. It must have been sold as open box due to previous owner damaging the display and returning it. I went in, told them what the issue was, and they took it in to perform repairs. When I got it back I found out they changed out the hard drive... WHAT THE HELL. Who switches the hard drive when the display is what's having issues? Their repair persons must have no clue about the basic components of a computer, let alone fixing things. Additionally I got random garbage packed with my laptop that in no way could have been from my laptop. When I asked them why the hard drive was replaced instead of anything being done to the display which is what was actually having issues, they were baffled and offered to take it in for another repair. I refused and asked for an exchange or store credit, both requests were denied. Who knows what's next they would've wasted my time with, changing out the keyboard? The staff seemed incompetent, so I decided to sell the laptop on ebay as damaged because I didn't want to waste any more time and would rather buy a working laptop. I sold it for $300, at a $700 loss. What a joke their repairs department is! read more

Came with my sister to get a case and screen protector for her new phone. The phone cases were horribly organized, it probably took us 30 minutes to find one that fit, wasn't too pricey, and was relatively cute (clear black was the only option). The cases were labeled so poorly too. Some of the cases that fit her phone were labeled as the "pro" version. We also wanted to put a screen protector on her phone and it took the associates another 30 minutes to help her. We wandered around the store looking for someone who would help and she was redirected to the original spot we stood in. We even scanned a QR code to "wait in line", for context the store was nearly empty. This experience should not have taken as long as it did. I am disappointed with the staff and the organization of the store. You need to ask to find things after searching for an available staff member. read more

Worst service ever. I wish I could give negative 10 stars. I was not able to complete my order online. Spent over three hours on the phone with customer service painfully spelling out every name and address, waiting for approvals from supervisors, and being disconnected...only to find out 5 of 9 orders were cancelled. Talked to 4 representatives, 2 supervisors, 2 online agents (who just stop responding when they don't know how to help you) AND nobody could resolve my issue. I was advised there was no manager in the US who would talk to me- and the only way to provide feedback was to submit it online. Of the 4 orders I was able to successfully place online, ONLY ONE was delivered on time. I chose to order product from Best Buy because they offered amazing one day delivery for free- well, it is not amazing...got a message on one today (that was supposed to arrive yesterday) that if it does not arrive by 12/29, they will refund me!?!? Do not trust Best Buy. All customer service representatives were polite- they just are not empowered to do anything read more

Stopped by to get a memory disk for my new camera. I Was helped right away in the camera department. No line at check out. I was able to find what I needed right away and was out quickly which was great. Prices were good. Nothing really stood out as GREAT or bad. read more

I generally don't come in here to browse, I buy most of my electronics, games and DVDs online. The reason I come here is to pricematch other offline retailers. Pros: (+) Cashiers can do price matches, so you don't have to wait at the customer service desk. (+) My experiences here with store pickup for Best Buy's website have been fast and hassle-free, stuff is ready for pickup quickly and ready to go when you arrive. (+) Stuff that is on sale here in the weekly ad is actually usually still in stock when I come to see if they have it. Cons: (-) I've been denied on legitimate price matches of a print ad of a local competitor before which does not happen at Circuit City. read more

I know Best Buy has been having a difficult time competing with Amazon and the Bellevue store appears to have been remodeled as part of their new survival initiative. The store layout is clean and orderly, merchandise selection is decent. Prices are surprisingly good - plus they have a price match guarantee. When buying electronics I click on Amazon out of habit, but after looking closer at prices I think it's a habit I'll need to break. Good luck Best Buy. read more

Brock in the camera department is awesome! He knows his stuff and really took the time to explain everything. He's also very agreeable and friendly. We truly appreciated all of the help from the staff at this store. My husband and I are often at odds about what specs we are looking for in electronics and they were super patient and helpful! We stayed late due to the fact that we couldn't agree on a camera, but they wee still gracious and helpful with us. I can't thank them enough. read more

There are some smart cookies working here in the computer department. Maybe because it is close to Microsoft so there are more tech people here than in other locations. Regardless, they are helpful. I love Best Buy! read more

Never shop here! My daughter used her hard earned money to purchase a Xbox game for me for Xmas, she is 18 and used a gift card and didn't keep the receipt. She bought it on the 24th and I tried to exchange it today (Dec 27th). This is one of the hottest games out and the customer service gal (nice enough and just doing her job) stated that without a receipt, she could only give me the sale price (kind of standard). She then claims that this $59.99 game was on sale the 26th for $19.99! Even though it is $59.99 (again) today!!! This place is shady, liars and I do NOT recommend spending your money here! No wonder these types of retailers are shutting down all their retail stores! You obviously put the game in the system as being on sale for $19.99 for 5 mins so you could screw everyone returning/exchanging out of money! You are despicable. read more

Do not shop here. No one knows what they are doing... they can't find things... everyone moves at a snails pace!!

Another poor Best Buy customer experience. Night before Thanksgiving - 2 hours before they closed - I visited the Bellevue, WA. store to see about buying an XBox set. Saw mile high stacks of various set-ups. Interested in the Halo XBox bundle. No posted prices. Asked 3 different sales people - 2 said "ummm, I'm not sure". Last one said $299. I asked this salesperson if these units were going on sale over Thanksgiving. He said, "ummm, I don't think so". So I purchased. NEXT MORNING exact set up (matching SKU) was on sale for $199!!! I went by the day following Thanksgiving expecting to get a $100 price adjustment. NO DICE said the surly clerk and her manager. "Read the fine print" they said - "no low price guarantees for Thanksgiving sales". WHAT !? I asked if I could pack up the unit and return for a full refund - both said YES. This is truly alternate universe thinking - no price adjustment but willing to lose entire sale! Now comes my (self inflicted) second bad move. While there arguing for the price adjustment my son wanted a copy of Modern Warfare 2. Listed at $39.99. I asked 2 salespeople if the game was going to go on sale anytime soon? Both responded, "ummmm, gee - we're not sure; no one tells us anything". Wow, reassuring. I purchased a copy - at $39.99. THIS MORNING - not even 12 hours since I was at the store - Modern Warfare 2 is ON SALE FOR $19.99!!!!! I intend to take ALL ITEMS purchased over the past 3 days back to Best Buy for a full refund and go buy on Amazon. What a flawed business model. To tout "Low Price Guarantee" on TV, in print ads and from the mountain tops and then trip people up by some fine print "weezle wording" about "except for Thanksgiving day sales" is really, really bad business. If anything, Best Buy should reward its customers more since "service and information" is non-existent in their stores. They are simply in the commodity business. If Best Buy follows Circuit City into the history books of flawed business models I for one will not miss them. STAY AWAY FROM BEST BUY. read more

I bought my in-laws a television set at the Bellevue Best Buy a few months ago. When they brought the box out to my car, it looked a little worn. I asked the kid if he was sure this is a new tv; he said "Oh yeah, for sure." But when my son and I surprised his grandparents with the new tv, we opened the box to find a floor model tv with no remote, no manuals, no packing, nothing. So why am I giving them 4 stars? Because when I called them, they apologized. Not a typical retail non-apology, but a real one. Since I was already in Burien by then, they asked if I could go to the Best Buy store in Tukwila to exchange it. When I went to the Tukwila store, the manager and the customer service team already knew who I was and why I was there. They made the whole process painless and were very nice about everything. Then, the manage told one of his people to give me a HDMI cable for my trouble. The kid came back with a cable to show the manager, and the manager told him quietly "no, get him the nicer one." They were standing a couple isles over at the time and did not mean to be overheard.I thought that was really cool. He could have just given me the cheapest thing he had; and frankly, I would have been happy. But by going above and beyond - and not making a big deal about it - he really won me over. People always say that Best Buy is in big trouble because everyone just buys electronics online. I do just the opposite. I research online, then I buy from Best Buy. I like being able to go over there in person. read more

I have been to this Best Buy a few times now, but will probably just buy things from Amazon Prime at this point, from now on. Recent visits: - Went to buy a piece of software (game) that was being advertised. It was a good price (50% off the retail price). I went on the first day of the sale, and it was sold out. When will more be coming in? Not until after the sale is over. Rain check on this price? No. This kind of thing happens. - Went looking to buy a NAS (Network Attached Storage). I knew they had them in the past, because I had seen them on a previous trip. The store this time was under a major remodel, so everything was rearranged. The first two associates I asked with did not know what a NAS was, and the third said they did not carry them. To whom I asked where the external hard drives where, and he took me to them. I picked up one one of the Boxes that said in big bold letters NAS on it, and he commented, that it was not a NAS, but a network hard drive. When I pointed to the NAS on the box, he shrugged and walked off. - On one visit, I was looking to buy an iPad. The sales person was extremely helpful, knowledgeable, and I walked out with not only what I wanted, but an upgraded version. Of my five visits, this is the only one I would call a good experience. - The other two times, one was a bad experience due to a rude sales person, from the cell phone area, and the other was an extremely pushy tv sales person that just would not take "I am just looking" for an answer. read more

Isak helped us with a cell phone exchange and was extremely accommodating, kind and on top of it had a great sense of humor. His manager Rob was also very helpful. Highly suggest you visit them for your next phone! read more

Drove from Seattle yesterday afternoon around 3:30p to purchase a laptop. Quick easy sale-had the laptop already picked out. It was just my luck to arrive when there were only two associates for the entire laptop area. Both were of course tied up with customers who unlike me, had not made their decisions prior to arriving. After approx 20 min, went to the front and asked if there were only two associates available for the laptop section. Was told yes and that I would "HAVE TO WAIT" until one of them was free. Oh no...I don't HAVE TO DO ANYTHING when it comes to spending my money with your business. Said exactly that as I headed towards the exit. Poor guy was speechless. Never tell a customer who's spending money with you, that they HAVE TO be inconvenienced because of your lack of proper organization and customer service. Fastest way to lose business and I see from other reviews, that I'm not alone in spending my money elsewhere. Do better Best Buy. You're losing business. read more

VERY bad experience with the Geek Squad here! Ordered a refurb. Sony VAIO online through Best Buy. Easily worst laptop I've used, ever. Major issues with trackpad (randomly clicks resulting in multiple submissions/payments, closing windows, pausing video, etc. AND stops working at random times required a restart), computer freezes/crashes consistently, slow load times, etc. Went into Geek Squad, under warranty, with a laundry list of items to be fixed. Inquired about a replacement, they offered to send in the laptop for servicing to address all the issues. Fast forward two weeks, I get the laptop back in the mail and they have COMPLETELY wiped the computer clean: all programs/data/files GONE! The justification was that this would clear up load time/crashing issues... it didn't. And, the trackpad was worse than ever. Good thing it was tested as functional at the warehouse, though. Naturally, I was furious, and went back in to address this with Geek Squad. It was a year to the day that I bought my laptop, and the representative told me he couldn't do anything for me given that warranty expired. Will never use Geek Squad again, without question. read more

This is close to my work and they price match so once in a while I'll go here on my lunch break. This particular Best Buy seems so confusing with there layout (I always feel like my head is just spinning). Much prefer the store in Federal Way.. I did luck out here tonight and find a phone charger for $4.99 (next to the same ones for $26.99 - ummm - which one should I choose..............). Seems to work fine. Haven't had any major problems with this store. I'm sure I'll be back.............. read more

The worst retail experience I have had in years- waited for 25+ minutes by the Apple watches, ready to purchase, and did not receive assistance after I asked 3 different people who said they would be right over. I left and will just order the watch elsewhere. read more

Should have checked Yelp first for the reviews. I went their a few days after Christmas to purchase a Nikon camera body. Big mistake! Though I was one of the first to enter the store and it was empty I could not get anyone to help me. When I did find some help the individual knew nothing about cameras. I finally tracked down a supervisor and asked for assistance and he assured me that I would get some...no assistance came. 40 minutes later I finally found someone who could open the locked cabinet and picked out my camera body. My complaint is no help, no technical assistance, no help from a floor manager and just a crappy shopping experience. To top it off I filled out a survey and received a follow up email saying "Thanks for letting us know and we will do better next time." Well there will not be a next time since I'll shop somewhere else. read more

This Best Buy is pretty close to where I live, but I don't really shop there unless I need something NOW and/or I just want to see what's new in the electronic world. Why? well their service sucks. I mean I don't expect them to be professionals as most people who work there are just college students trying to make some beer money. They're friendly enough, but you can never find them, and half the time they just "make shit up" if they don't know the answer to your question. Best Buy does have an AWESOME selection, and the reward zone program is good given you can get $5-25 reward certificates, and it's a free program...so why not? In addition to the service sucking, the customer service lines are horrible. Electronics break...and I don't like waiting 10-15 minutes to return a defective $5-100 item..it's annoying..not their fault, but they got a lot of customers, and i hate lines. But the biggest reason I dont' shop at Best Buy. Their pricing sucks. Mind that for certain items, like PS3s, Wiis, and video games..pricing is pretty standard everywhere..so they do okay in this aspect. But when it comes to TVs, DVDs, Blu Ray/HD-DVD movies, printer ink, printers..just basically everything else. Their pricing is quite high. Perfect example: HD-DVD/Blu Ray movies on Amazon or anywhere online $20-24 plus maybe $2 shipping at most. At FYE store..more like $25-30 bucks per movie plus tax. At Best Buy...$35-50 per movie..plus tax...and if they have a "Deal" you might be able to score the movie for $20-25... So anyway Best Buy is a good place to try before you buy, but definitely not buy. I'm gonna give this best buy 3 stars instead of 2 (like Northgate) cus I got my car stereo done there, and any/all problems I may have had happen..they took care of it..free of charge. ~G read more

Review is on their CD section: I came here on a mission for work to pick up Elvis CDs. My first assumption was look in the rock/pop section. I get to the right area of the alphabet but nothing is really organized alphabetically, it just appears that way. I see a Bob Dylan Cd so think to myself, okay I have to at least be in the right section. I search and search. I am about to give up but then think to myself, how the heck can a place have a Bob Dylan Cd but not an Elvis. So I go down every isle looking at the sections. I finally found a woppnig 8 Elvis Cds in a random section. I feel that even if someone asked if I needed help they wouldn't have found them either. With that being said the greeters and the cashier were very friendly read more

I have been witnessing the death of PC gaming. Well, maybe not the death, but definitely a stunted phase. When you go to stores looking for video games, now they have four or five racks of console games. They have four or five flavors of console games. That usually means there are hundreds of different titles. Hundreds. And there are probably a dozen or two PC games. Best Buy is no exception here. Add to that the fact that they are a huge sprawling building that STILL manages to feel crowded all the time. Kids screaming unchecked. Tellers with blank cow-like looks. Only a handful of salespeople there that know anything about what you want to know about. Meh. MEH I SAY! read more

My biggest pet peeve with Best Buy is, I never get the e-mails and coupons for the so called "reward points" I've been gathering.. and when I do get them they're already expired.. ... anywho.. my review for this best buy follows....: What can I say? It's best buy. Its not like their staff are super knowledgeable ((This IS Bellevue, where the Geeks congregate and asking aloud "what's a gigabyte?" will get you 10 people giving you 12 Wiki answers, oif Iphones and Gphones. )) They have the general goods. I tend to go here to by DVDs (which they price match) and Wii games that I never end up playing (dust on my wii fit and I have never played my mario cart). Its Best Buy. I don't expect anything customer services is a hoot and selection is general (popular things only). Its just convenient and faster than Amazon. read more

The Best Buy in Bellevue - Sucks. Period. Here's why: My husband was ready to purchase a new phone at this store. All they had to do was be honest, tell him what kinds of deals they had, and let him choose the one he wanted. Simple, right? WRONG!!! The moron helping him "invented" some story about getting him $100 off which was a complete lie. When my husband went to make the purchase, it was a whole other story. My husband was ready to shell out $1,200 for a new phone. He was angry at being jerked around by the sales people. Really? How stupid are these people? And, these same people wonder why they are losing business to Amazon! Catch a clue. My husband reported his grievance to the Assistant Store Manager, his response....wait for it.........."OK, we'll talk to him/them. Have a nice day." Um, sorry we interrupted your break, Pal, but maybe you should give a crap about losing business because your employees are lying to people. Hello? Bottom line: Shop elsewhere or get your stuff online...my husband is getting his phone from Amazon in a few days and he said he wished he had saved himself the hassle of dealing with the idiots at Best Buy. read more

I miss Circuit City. That's not saying much ... The only reason I still shop here is because it's on the way to/from work. Best Buy usually isn't, unless the product is on sale. Geek Squad is a total rip-off. They also mark-up replacement parts over 150% plus charge union machinist rates for a bit of soldering. Really, $400 to replace a laptop's LCD screen with a 3 week turnaround time? I bought a replacement for $399. read more

Customer Service was really bad..we almost walked out. Best Buy didn't have the product that we wanted and they couldn't deliver it to us.

Currently under renovation, but still open. Construction equipment occupies some of the parking lot, but there's still a lot of room to park...or, in a pinch, you can park in Home Depot next door and walk. This Best Buy is located a bit off the beaten path. You would think it'd be in/near Bellevue Square, but it is actually a few miles away, tucked in the back of a large parking lot. Easy to miss, if it weren't for the large, street-facing sign. I ordered on-line and opted for in-store pick-up to save on shipping. They texted when the order was ready, and pick-up was a breeze. This is definitely the way to go if you know exactly what you want--no lines, no hard sells, and no looking for salespeople. Will return when in the area. read more

Best Buy is tough to review. I hate to say it but half the time I come here is try out stuff in the real world and then buy it on Amazon if it's cheaper. However that's not to say I don't buy stuff here cos i do... I've bought a laptop, a pretty nice TV, a camera, etc here over the years .... and DVD's, video games, etc. as well. They def have a decent selection to browse around and the store is big. I've had friendly employees help out, etc. The laptop I bought here died on me like 3 years after I bought it. I came to Geek Squad and they told me it'd take over a thousand dollars to recover my stuff. Ha....... that is a lesson to back up your stuff! And also maybe don't buy the laptop here or expect them to be able to fix it :) I do like looking at the tablet section but it kinda stinks cos they literally only have 1 of any model to play around with at a time. It's not like going to the Apple store where you literally have like 10 of each item to look at. read more

One word...slooooow. Waited in customer service line for 20 minutes even though they had 2 CS reps. working. They never once checked in or apologize for the wait to the other 3 customers. Electronic selection is good but at this location the employees don't always ask if you need help. They would prefer walking around and talking to one another. They do online price matching, so they get a star for that. read more

I am a senior citizen with no computer skills. My daughter gave me a laptop for my birthday. I took it to Geek Squad at Best Buy in Bellevue to have necessary work done to get it running the way I need it to operate. Agent Priscilla completed all of the work for me, and she even called me on the telephone to make sure she had completed everything I wanted. Several days later I had an appointment to pick up my laptop, but when I arrived there was only one person at the service desk with two people ahead of me. After20 minutes into my appointment, I went to the front entrance of the store to ask for help, and Agent Joel Braver saw what was going on and came over and asked if he could help me. This was quite unusual as agents who are technicians usually stay in the back where they work. Agent Joel spent about 20 minutes explaining the work that Priscilla had accomplished, and he answered all of my questions while demonstrating how to use various features on my laptop. Then Agent Joel took me out onto the sales floor and helped me select a wireless mouse and a mouse pad for my laptop. That's what I call customer service! Edward S. read more

Bought electric range from Best Buy and had great experience. The price was same as other place so no savings. Delivery was much better than the other big box stores. Best Buy's delivery experience was first class. We were able to pick a day and time. The delivery team showed up on time and were really courteous. They removed the old appliance and placed new one with care. Thanks for great experience. read more

This review is about my experience of an online order of a refrigerator and home delivery. I ordered a refrigerator online and scheduled home delivery plus haul away. 1. In the first visit, the two delivery men claimed that my old refrigerator was attached to my cabinet and couldn't be removed without damaging my cabinet. This was not true. After they left, I managed to pull it out and it was not attached to cabinet at all. Because of their being unprofessional, I was't able to have the new refrigerator on that day and had to reschedule another delivery. Although the service of haul-away is free, it had already been included in the refrigerator's price I paid. But I had to make considerable effort to do it myself. 2. Four days later, in the second visit, they hauled away my old refrigerator. I appreciate their hard work, but they caused permanent unrecoverable damage to my wood floor, and knocked off a door sensor of my security system (which I wasn't able to find afterwards). 3. When installing water tubing, they claimed that my own tubing connecting to a water pump was not compatible, and they installed a metal tubing and let me to figure out a way to connect it to my pump. This is also not true. After they left, I removed the metal tubing and connected the tubing of pump to the refrigerator in 3 minutes. 4. The handles were labeled indicating where the 3 ones should be installed, but they didn't check the label and just try to fit each to random door and see if it fits. They pushed the handles into the nails very hardly and didn't try to reduce the likelihood of damage. Besides, they installed the 3 handles before the screen protectors were peeled off. After they left, I had to remove the handles, peel off the protector, then reinstall the handles. The personnels were courteous and willing to help, but were not as professional as they should be. There weren't a lot of work to install a refrigerator but they did something incorrectly in every easy step. Because of this, I had to do a lot of work by my own, and revert some installation to fix the things they hadn't done properly. read more

Very bad customer experience. Service is consistently sub par. Never asked if we need assistance, asked a man working if he could help us get a camera. He seemed confused as to why we were asking him, couldn't help at all. read more

Connor gave me a stellar experience expediting my surface pro 7 pick up. I tried to call the store multiple occasions waiting over an hour without any answer. When I arrived to the store a brown haired girl with glasses told me to cancel my order and buy it again in store even though they had already charged me. And the item was instock in the store. She told me to go to the computer section and see if someone over there could help me. (The item is in stock and in the store but I couldn't have it even though they charged me). Connor assisted me quickly and went above and beyond to make the calls to figure out my situation and get any issues resolved. I give Connor an A+, but the location and other help I received was less than stellar let alone not helpful. read more

Chelsea was very rude and mean to me. I guess she was a manager. Very unprofessional and disrespectful.

After having shopped at Best Buy (mostly at this store or online) for most of my electronics shopping over the last 10-12 years, I made the mistake of buying an appliance (wall oven) from the Bellevue store. I bought the appliance on 9/4. I returned it on 9/20. I had to make 20 or so calls to get it credited on my credit card. It took over 2 months. Customer service nightmare... The store personnel including management was so unhelpful that after the ordeal was done, I emailed Best Buy CEO and immediately got contacted by a executive specialist to address issue (if that person is right, the managers are all getting their hands slapped at the store). Well, i think that is too light of punishment for the level of incompetence the Bellevue store management and their appliance personnel has shown. Please visit my public Facebook note to see what exactly happened (you should be able to read it even if we are not FB friends) : http://www.facebook.com/home.php?#!/note.php?note_id=10150279889800654 My recommendation is to use Best Buy website to perform research and then go to Albert Lee around the corner to buy your appliance. They do charge 2-5% more than Best Buy but they deliver. OR you can choose to get stuff from best buy and keep on paying for it long after you have returned the goods (I made 3 payments on an oven that I didn't have... now that was awesome). read more