Terrible customer service experience trying to get a price match for a game system that was on sale at Wal-Mart. We wasted at least half an hour just trying to get some help. We went to the Elkridge Best Buy instead where they were leagues better and honored the the price match. Laurel Best Buy needs an attitude adjustment and new management. Store was a mess and video games were barely stocked. read more

Best Buy isn't cheap, never is. But it's nice to go there and get an idea of what you want and prices, just so you can go back home and find it on Amazon for a cheaper price! I mean, they do have some damn good deals, like my new Asus laptop that was $350. Worth it, I love it so far. But the prices they need to adjust. Best Buy is a window shopping store, nothing more, nothing less. read more

I know it is terrible, but we go here to see how much something costs; and then we go home and find it for a fraction of the price on Amazon. The store is nice and the staff is actually good at what they do, but the prices are crazy. I got the exact same Toshiba laptop, with warranty, on Amazon. Best buy price over $1100; Amazon price $475 with free shipping. Showed up to my door 2 days later. Sorry best buy! read more

Horrible Experience with Best Buy Laurel MD My Issues : I have an issue i would like corporate to look into and please help resolve , i bought a 43 inch Samsung TV at your Laurel Maryland location , upon getting home and installing the feet and plugging it up, i discovered that the screen was damaged, i returned it to the store to try to exchange and the store managed indicate that i damaged the TV and would not exchange it. I did not damage this tv, it was broken in the box, i am not sure what the expectation was, was i i supposed to open the box in the store to inspect the TV , i have been a loyal best buyer shopper since your companies inception and and have never had this kind of experience prior to this transaction. Best Buy Response : Hello Oluwaseun, I hope you're having a nice weekend. I wanted to provide you with an update on this case. I did receive a response from the store. They shared with me that the broken TV had a clear impact point, and that there was no external or internal damage to the box containing it. They also stated that you indicated to them that you had laid the TV flat on it's face to install the TV stand portion of the item. They then explained to you that the TV could not be exchanged due to the clear point of impact indicating damage after the TV had been opened. Following your refusal to take the TV back, they informed you of the recycling option and waived the fee for you. The TV has since been recycled. As we've previously discussed, as per our Return & Exchange policy (http://bby.me/phwmd), damaged items would not be eligible for a return or exchange. Any exceptions to this policy would be at the discretion of management in stores. Although I wish I had better news, I'm afraid this is the store's final decision. Would you be interested in purchasing another TV? Although I cannot make any promises, we may be able to assist with a small discount following your purchase. ^Carolina read more

Really!!!!!!! A 14 day policy?? I have an unopened item that i purchased 16 days ago. They won't allow me to return the item. If I can help it, I will not shop Best Buy again! read more

Bigger than most of their stores, plenty of parking, and happy to answer my silly questions.

Horrible customer service, manager took over 30 minutes to attend to the register area, is it possible to have either more managers or a team that actually cares for customer and the service that they need also know as customer service? One star is the very best I can give! Customers should always come first! read more

Don't bother with this location's Geek Squad for any smart home appliances. I paid to have 2 Ring cameras installed, which Best Buy apparently subcontracts to a third party company. Made an appointment...no-call, no show by the tech. Made another appointment, same deal. Spoke with Geek Squad management, no resolution offered. I ended up having Amazon Home install (they were on time and extremely helpful). Disappointed and frustrated I wasted 2 days waiting for technicians and Best Buy made no attempts to compensate for such unprofessionalism. read more

Too bad this site can't live up to what Best Buy can potentially offer. Would have dropped over $1000 here but they couldn't find a sales person, despite waiting and asking twice. Nor could the in-store Geek Squad give me a Geek Squad service estimate -- I had to CALL Geek Squad. So much for driving to a store so I could do business in person. Off to Yelp the Wheaton and Columbia stores for service to see if I have a chance there. Otherwise I'm off to Amazon. Update: Purchased TV from Jet.com and having handyman install. All for cheaper and less frustration. read more

Seems run down. They need renovations and to fire everyone (except the geek squad, more on that later) and hire good people. I have gone in there several times over the last year to look for different things. Once a wireless headset that could work with my not bluetooth enabled computer. Another time a streaming device thingy. A few times to search for chargers, others for cases, etc. In all these instances, I looked like I needed help. Several blue shirts that were sitting around with their thumbs up their things saw me circling around and around looking for these items. I tried to patiently qait my turn behind a customer being helped by someone who actually cared but that took too long. So I either walked out empty handed and purchased on amazon later or googled it myself and found it. Though, most times I went to amazon. The geek squad is pretty nice. We got a old laptop serviced there a few weeks aago and it works smoothly and was ready quickly within thw timeframe they said. There were no surprise charges and we couldn't be happier. That's why there are 2 stars. Otherwise the minimum of 1 to really signify none lol. But seriously, train those employees properly please. read more

Why at 6PM is there only one line open? And the cashier there is TRAINING. Not the best time. Then on top of that she was not versed in how to use the insert card feature of my AmEx and they had to void the purchase all over again. Rhis happened twice before they finally took me to another register. Meanwhile, the line is growing rapidly. Atleast the person TRAINING her seemed nice enough. Also no one SPOKE to me the whole time I was there. No hello. No smile no nothing. Worse customer service ever. read more

Shopping online at BestBuy.com has turned into being the worst experience I've ever experienced. I paid for a MacBook and the site went on to confirm that it was available for in store pick up before 8pm. 5 hours or so after the payment being processed and cleared my wife went out to the Best Buy in Laurel, MD to pick up the fully paid for MacBook only to be told "CORPORATE" hasn't processed the purchase yet! She was then told she could simply pay for it again and then I can try to cancel the purchase. My question is why? If your computer can see that the items are paid for yet not be capable of giving them to the customer who paid, what makes you think I trust you to refund my $1300. Their website told me where to go, on what day and by what time to pick up merchandise yet I'm without what I paid for! Again, worst experience ever! read more

I am VERY disappointed in the level.of service I receieved. I made an online purchase for a cell phone and came to pick it up at the store. I got here at about 230p and its 551p...I AM STILL HERE. i have had a toral of 4 salespeople and a manager attempt tonassist me....still no help. On top of that the sales person's attitudes are as if it doesnt even matter. On principle....I WILL NOT BE MAKING ANOTHER PURCHASE LIKE THIS. read more

We ordered a TV at this Best Buy, because they didn't have what we wanted in the store. We picked it up the same day we were leaving town for the weekend. When we got back, we discovered it wasn't what we wanted. The TV never left the box. My husband took it back to exchange it, and the store wouldn't return it because it was damaged. Not by us! All we did was pick it up and return it. He brought it back home, and I tried a couple days later. They told me Best Buy's policy is to not return damaged products when their web site clearly states how to return damaged or defective items. If they have a policy about not returning defective merchandise, they should also have a policy of inspecting the merchandise WITH the customer before it leaves the premises. We are out $300+. Neve shop there again!!! read more

I'm old enough to remember that electronic stores did not exist. In the 70's, I shopped at Reliable Home Appliances, but it was a warehouse, you didn't see the products you were buying. Then Circuit City came out. I loved them. Then Best Buy took over and put them out of business. This store was the first one I went to. I don't go anymore since they have one where I live, but if I'm around, I have to go in. I still like the chain and this particular store. It's like being a kid in a candy store. With the internet, I wonder how much longer they can be competitive. read more

I was never a fan of "worst' buy....now that the choices are limited due to the economy, I find myself window shopping here. Though the prices are not good enough to pull the trigger on any big ticket item, that is what costco and sams are for.......if you are in a pinch and need a small item, CD, DVD, software, etc.... read more

Juan Rodriguez was an excellent sales associate that tended to my every need on 8-16-15, even before I stepped foot inside the store. When I called the store he helped me identify the product of interest and answered all of my questions with fidelity. When I walked into the store to pick up my Beats by Dre Mixr headphones he provided me with a range of options and explanation of each with a price point. He also honored the online sales price without hesitation and was a complete and total gentleman from start to finish! read more

Have ordered and paid in advance for several items over the past year, only to go in to pick up, being told there are none in stock. Then to walk to shelf and see items ordered in stock. Usually just go to one of the other locations nearby and purchase items. This location seems to have lost its sense of community. I've seen very few that actually have a desire to earn their paycheck. Definitely not conscious of life as a true retail seller. I hope they work long hours on commission. read more

If I could put 0 I totally would. The general manager of this location who's name is Donnel is just rude, he kept talking to me with an attitude and kept interrupting me. Unfortunately the service and wait time left much to be desired.i have been here over 30 minutes just waiting for him to process my tablet trade in read more

It's a normal Best Buy store. Service is shaky depending on when you go. If I need to grab anything from Best Buy I make sure I go early. They did have a music instrument area that had a lot of stuff, but I found out out on my last trip that they got rid of that section and turned it into a discount area. There are some bargains in there, but they are floor models or open boxes. I wouldn't get anything from that room. read more

This best buy has THE WORST customer service I've ever seen at any store. I was looking at some speakers for my house and this guy continued to play extremely loud music in a really obnoxious way. Not one best buy employee stepped up to the plate and told him to turn it down. It was extremely unprofessional of best buy to not say anything. Then I was looking at speakers when I asked an employee if he could help me. He just shrugged his shoulders and didn't really do much else. The cherry on top of the horrible customer service cake I found a nice speaker and the cashier was so nasty and disinterested on ringing me up and didn't even say hello. He just kept on sighing. Don't come to this horrible store. read more

I purchased a $1,000 flat screen television from this store largely because the Best Buy website said that they would accept my old 35" CRT television for recycling for free. I had a friend help me load the very heavy CRT into my truck and drove it to the store after calling to confirm that they would take it. I pulled up in front as instructed and advised the security guy that I was there to drop off the tv for recycling. He first said that they don't do that and I informed him that the Best Buy website said that they did. Then he tried to charge me $25.00 for the recycling. I again informed that the website said that recycling of CRTs above 30 inches was free. At this point, I asked for the store manager who came out of his office in a huff (probably because I interrupted his video game) and again said that they didn't recycle. I informed him of the statement on the website but he didn't want to hear it saying that they had too many and couldn't accept any more. I am returning the $1,000 television that I just bought from Best Buy and shredding my credit card. There are wayyyyy too many stores selling flat screens to put up with being lied to. read more

geek squad's customer service is horrible. Best Buy in Laurel Maryland. after paying for a membership which I was told specifically it included servicing my computer. I had to pay for a diagnostic test, service to my computer on top of a membership that I did not need. after adding up all the fees I could have bought a new computer. read more

I writing on the install department! They rock! They are awesome! They have installed my remote starters, my alarm systems, radios, dvd's! I do not allow no one to install my electronics on my cars or my husband cars but this best buy! Darryl you are the best, they go out and beyond to do the job! read more

The staff members are great , Since moving to Laurel they have helped me with all my needs

Purchased a product online for curbside pickup back in October, with the pandemic who wants to go inside of a store if it can be avoided right? I got the alert stating my order was ready, pulled up waited for 20 min, no one came out the store. Frustrated due to the wait time, I went inside of the store to pickup my purchase. There was no wait at customer service but for some reason, I still had to sit and wait another 20 min for my product. A front end manager Luigi assisted me and apologized for the inconvenience and told me he was refunding 74.99 from the purchase due to the inconvenience. The next day unfortunately I was back in the store because the beat headphones charger was defective and instead of replacing the product they gave me a third party charger. No big deal as long as it works, Luigi was also the same manager to assist me, I questioned him regarding the refund he stated it should take a couple of days etc. and if there is an issue he gave me his card and number which I still have. Fast FWD to Christmas time, still no refund. Goes back to Best Buy to purchase some electronics and redeem my credit, the representative tells me that Luigi has been out since November and unfortunately he wouldn't be able to honor because he doesn't know anything about the situation and I would have to speak to the GM, who was not available. So pretty much waste my time again and make another trip to the store. Not even worth it, this is the second time I have had a terrible experience at this location, unfortunately they have lost a customer. read more

I recently purchased a Cell phone, I tried to get answers and service at a Sprint Store, I was not impressed or pleased. I went to the Best Buy store in Laurel Maryland, where I encountered Nicole, offering her assistance with a smile, she, despite several employees seeking her assistance, gave me her time and attention, making me feel like I was the only thing she had to do today. She "wowed" me with product information, and with a features presentation of the Cell phone I chose. She made Best Buy look good. Thanks Nicole read more

I purchased a Mac book pro from this store. The tech insisted that I leave the computer there so they could install webroot and Microsoft office so that everything would be good to go when I picked it up the next day! They also insisted that I create a hotmail account because they said I needed it in order to have office installed. I have never had a hotmail account before. I tried to click on my the Word app and it said I have not activated office. I tried to remember my login for the Hotmail account but did not remember the login or passcode. So I went to Microsoft office and the did allow me to recover my login but will not let me reset the password or access the product key because Best Buy had already used it. I am not sure why it was not activated when they used the product key initially. I spent 4 hours which includes a face to face meeting with a geek squad member, phone call with Microsoft, online with Microsoft, and online with the geek squad! Microsoft will not allow me to use Office until I get the original password. Best Buy has been no help and I will never buy anything from them ever again. Also, I will not purchase Microsoft Office ever again. You do not need to create a hot mail account. Install Office yourself! read more

If you need a new TV, see Elliot P. In the Laurel Best Buy. He is very knowlegable, helpful and professional. They have a great selection of products and you can make a real world comparison. Elliot can help with the technical mumbo-jumbo. read more

First of all, let me say that I spend a lot of money in Best Buy stores. My home store is in Salisbury, Maryland.. but I go up to the Laurel area every other weekend. So I was there this past weekend, and I have been wanting an Apple Watch. So, I stopped into this store. I can't remember my sales associate, but when I first walked up, he said hi.. and was with another customer. So, after they left he asked me if I needed any help. I told him I wanted an Apple Watch. So, he says "ok, here's a couple different options." The Apple rep was there this past weekend. She was talking to me about different ones. I told her I didn't want to spend a lot of money, (like $400) I told her I would be happy with the series one. She made me feel completely stupid because I wanted the series one Watch bc of money. So, that bothered me. So spending more then I wanted, I went with the series two. The original sales associate rang me up. Before the transaction was over, I said to him "is there any way you can help me set this up?" And he says "no, sorry I'm busy. Maybe the Apple rep can do it." So, that upset me. I felt like I was just rushed out of the store! So I said "ok" and walked over to the Apple rep. She was standing there on her phone. I said something to her and she didn't even realize what I said because she was so side tracked. So, I said it again. I said to her "can you help me set this up because he was busy." And she said to me "well it's pretty simple. You can do it yourself.. but I can help if you want." So i stood there, and I will agree it was self explanatory, but the communication and customer service wasn't welcoming at all. I was spending a lot of money in that store, and I just felt like I was not welcomed at all. I'm not the type to do bad reviews, but this has been on my mind and I wasn't satisfied at all. Needless to say, I won't be back to this store. read more

Its a little on the pricey side, but with no circuit city, theres no real competition. I like the best buy here, however its a lttle small, but its placded perfectly, and I shop here ofter. Geek Squad here however is amazing... read more

I have no complaints with the storE or transaction process. But the delivery process just wasted my morning. I received a voicemail Saturday night saying our appliances were to be delivered Sunday morning between 8-10am. No delivery was made, I called the 1800 number and said it was to be delivered Monday between 8-10 with no explanation why I received the voicemail stating otherwise. C'mon man! There goes my Sunday morning read more

This is a nice Best Buy. Big store with a nice layout. Located in a nice plaza with plenty of parking. Great service.

Awful awful awful. Wall to wall incompetence. I bought a computer from them that never worked right from the beginning and they seem to be intent on blaming my family! It makes you wish these soulless corporations didn't run every respectable family business out of town. I will be doing my electronic shopping online from now on. I would rather take my chances with a stranger. read more

I've been a loyal customer to this store for 8 years. I would usually pick something quick. buy it and leave. But my last experience forced me to write a great review. CONS: 1.Bad Customer Service/No one will come to you for assistance and mostly hide. You ask them and they will say, "let me get someone real quick". after 15 min of waiting, you're on your own again. 2. Nobody picks up the PHONE. And if they do, they will transfer you to the department who won't. What's the point? 3. Return policy is unclear. So If you're gonna buy something here in Laurel, don't expect much with the experience or you'll be disappointed. read more

For video game trade-ins you'll need 2 forms of picture ID. Felicia (who didn't have a name tag so potentially a false name) didn't express that over the phone, neither did their website, instead I found out after I tried to return a few games in their customer service. Regulations not withstanding poor communication (which is typical at any BestBuy) lead to wasting 30+ mins of my time and gas. read more

Maybe it was my lucky day, but I definitely received great customer service from the Back Office Lead (Josh). He courteous and helpful. I went to the Best Buy in College Park and the manager there was not interested in retaining my business so as I told him, I took my business somewhere. Very pleased with this Best Buy (Laurel location), the staff was friendly and acknowledged you as soon as you walked in the door. It wasn't jammed packed, I received service right away, got what I needed with the help many knowledgeable representatives. When I told the Lead that whenever I call I can never get a hold of anyone, he immediately gave me his business card with his direct extension and email. It's definitely hard to find good customer service at retail stores, however, even though this location is farther for me, I am much more inclined to come back because of the superior, professional service I received. They didn't have what I needed in stock, but was able to get it delivered to my address, free of charge. read more

The customer service I received here was unacceptable. I wouldn't recommend coming to this location unless you want to be ignored and watch the workers on the floor have conversation. When "help" finally arrived, My husband and I decided it was time to leave because this guys attitude was ridiculous and he had very little knowledge of the product. This may have been an isolated situation but I won't be returning. read more

Best Buy would get a zero if possible. I tried to get a refund of my money as a result of the fraudulent issuance of Metro PCS payment cards by Best Buy. These cards were never activated, were all verified as "invalid" cards by Best Buy and the store locations, and were never charged with money I spent to get them. Best Buy refused to honor my purchase receipts and has in fact removed the cards from there website. I have not been refunded my $600 I paid to get these dead on arrival cards that were NEVER activated or loaded with funds I paid to Best Buy. I got the Best Buy gift cards from family members who I have promptly called to advise of the issues with the cards. I have too many options in electronics stores to shop Best Buy who lied about their customer service and how good they are. Don't believe the hype! I logged over three 60 hours on the telephone with Best Buy trying to get this solved over three months ago. read more

I wouldn't normally write a review for a chain store, but the customer service here was so good I felt I had to. Maybe it was because it was a rainy mid-week evening, but I had at least four employees approach me to ask if I needed help. When I finally did, the man in the laptop area happily chatted with me for at least 20 minutes about the different laptops I was considering, and gave me some suggestions I hadn't thought about. He also told me about some other ways I can save money on a new computer (open box, which I didn't know about, refurbished, and occasional sales). I didn't end up buying anything, but I will probably return here when I do. read more