I love this Verizon store!!! everyone that works here is very helpful and nice! Jeremy always helps…read moreme with any questions I have AND he helps me get better deals with my phone plan! I would definitely recommend anyone looking for a reliable Verizon. This store is for you!!!

I spoke with Parish about new phone options and can't rave about him enough. With his help I was…read moreable to get a great phone upgrade. He was very patient and kind throughout the whole process. I love my new phone and would highly recommend using this location since the service was top notch.

Shawn was polite and very personable, straight to the point. I would highly recommend anyone come…read morehere to buy new phones or plans. Answered all my questions and was very knowledgeable!

While we had a good experience placing an order with Adriel, our experience when we went to pick up…read moreour devices was horrible. I believe the sales associate was Sean. He was extremely rude and was unable to help us. We left without our devices and will not be visiting this store again.

Tyler is a wonderful and professional representative. He's responsive, knowledgeable, and provides…read moreexcellent customer service. He skillfully balances customer needs with their intended goals.

we had the great good fortune to have Justin as our advisor. He was perfect for us, telling us…read morewhat we needed to know to make good decisions about new iPhones and apple watches. He knew pricing and gave advice about an old jet pack which haven't used for years and yet are paying$20/ a month for. He set up our phones, and while waiting on us, could help three other people who came in with questions, fitting them in while waiting for the safe to open and our uploading to occur. if you go there on a Monday through Tuesday, or Thursday throughSaturady, you will not be disappointed.

I have been doing business with this particular Verizon store for close to a decade. It has…read moreundergone many changes, but they have always been very pleasant and helpful to me and my family. NEVER more so than yesterday when I brought in my wife's phone which has had a long standing issue (5 years-ish) - something 2 previous visits to other stores didn't resolve . A tech named Connor at this Cobb Corner store took it as a personal challenge to find the solution. After 15-20 minutes and multiple attempts, we were about to give up and he said "let me try one more thing"and Shazam and it finally works the way it suppose to!!! Fixed phone = happy wife = happy me Thank you Connor!

I never write reviews, but I have never had such a frustrating retail experience in my entire life…read more My family and I spent over 24 hours trying to get 4 upgrades during which 3 of the 4 phones were disconnected at the wrong times and it took over 3 hours each to get them reconnected with online support. Each trip to the store was at least 1.5 hours and ended with "our system went down", "I don't have the code for that", the "manager is out of town", "30 days were up on the 29th day", etc. There were always multiple customers in the store frustrated and waiting for their supposed appointment time or told to come and no appointment was needed and then just had to wait. I had no idea that this Verizon was not "corporate" and therefore had limited abilities and we could not go to other stores for help when things were not working out, the only option was online/phone support. I suggest you avoid this location unless you have many hours to spare and are a master of patience.

I dumped Verizon for t- mobile because of Verizon's terrible customer service. Overall I've been…read morepleased with T-Mobile. This is the store I go to and everyone I've dealt with here has been helpful every time I go. Thank you for providing accessible and human customer service. I will always go with the provider that offers helpful face to face customer service.

They don't know how to talk to you when u want to help, I was shown a plan that was pretty…read morereasonable, But I couldn't sign up in til opened up my credit report to show them I had good credit. To make a long story short, I come back the very next day, a different rep was there (the rep I spoke to was not in yet. Ok, I talk to another rep, she tells me that The plan that I agreed to never exist and proceeds to show me some bulls...s... plan that cost more, I understand the're probably on commission but to think I would fall for that. I just walked out. There's more but you get the point.

It was another AMAZING day at Verizon all because of Nathan!! I was beyond psyched when I walked…read morethrough the door and saw Nathan, and that he was free! He assisted me above and beyond today!! The icing on the cake was he also helped me lower my monthly bill by over $30 !! He was absolutely fantastic!! Great customer service is key and so very hard to find these days! Nathan proved to me again that it does exist!! Thank you so very much Nathan.

I'm Alittle disappointed, let me rephrase it.... I'm VERY disappointed in this location!…read moreI was on the phone with Verizon at my home discussing my account when I was offered a new IPhone 17 at no cost to me and they offered to pay the remaining of my phone and give me a new contract! So I did all that and they said you can pick it up at this location and leave my phone to be returned for credit! After it was all done over the phone she said I can pick up my new phone here! I quickly left and when to this location to find out that this store has not received confirmation of my order so we waited and waited and waited then I call Verizon and they went to work to get my order to them asap which they did! So happy the make clerk handed me my phone.... With a confused look I said aren't you going to transfer my old phone to the new one? His response said yes for a fee! if you purchased it on line we just give you your phone and with instructions in the box you can do it yourself and you have to send back your old phone to Verizon at your expense! I told him it was a phone call not on line but still no! So I left! Let me preface this with THERE WERE NO CUSTOMERS IN THE STORE FOR WHILE.... With that said as a valued customer for almost 28 years and the two employees were not doing anything at all while I sat there, he could have been a better customer service agent for representing VERIZON BY ASSISTING ME! But. I guess good customer service wasn't here! I quickly called VERIZON AND WAS MORTIFIED at home and so they will send me a box and label to return my phone and said if I have an issue to get on the new phone they were available to assist! Now my question is if there were no customers in the store and they were chatting about overtime and incidentals and nothing about the store itself, it would have been great customer service to say I can help you with that while no one was there! I liked this store before but I guess employee turnover is fast and furious! Once there was a real true employee who gave us all great service and his name was ZEEK! Oh well tomorrow I will try to connect my new phone and thank the person I called again if possible! Then I will wait for my box from VERIZON TO RETURN MY PHONE FOR CREDIT VERIZON SHOULD CONSIDER A TRAINING SESSION ON NEW HIRES IN GOOD CUSTOMER RELATIONS! Funny they were talking about a couple of Verizon stores closing! Who knows this store might be NEXT!!!! Sorry for this unfavorable review! But it was warranted!!!!

This place is ridiculous! Took them two days to fill a pickup order and then there's an option for…read morecurbside pickup that doesn't even exist. You have to inside and wait again

Walked in at 10 am as I wanted to upgrade my phone. Jesus was amazing and got me up and running…read morequickly while also being efficient and helping other customers. He was friendly and very helpful and extremely knowledgeable. I would highly recommend. Ask for Jesus!

Vanessa was so helpful we pitched a new IPHONE 16 PROMAX she walked my wife through great customer…read moreskills would highly recommend this store ask for Vanessa she's a pro

Customer service was outstanding! I can't say enough about…read moreour customer service representative Ryan, and his manager.