They lost another customer: me! I placed an order for curbside pickup because I am high risk. Their website claims 1 hr pickup but possible covid delays. I tried calling after two hrs and was put on hold by machine and no one ever picked up! Finally went into the store after waiting six hrs and was told to go home and wait! I went to the shelf, bought the item and cancelled the curbside order. Reminds me of the last days of K-mart: poor customer treatment always ends in closing. read more

Software return policy non-existent. I have been a long time Best Buy customer and for Christmas this year my wife purchased me a new laptop with Microsoft Office Home and Student. She paid $129.99 + tax on the Microsoft Home and Student. After happily receiving the gift, I was able to purchase the Microsoft Home and Student for about $15 through a better deal, which I did with the thought that I'd be able to return it the $129.99 product to Best Buy. Today, I went to the Best Buy in Springfield VA and after almost 2 hours of being redirected from the store, to calling 1800BestBuy, then back to the store manager, I was told that because this was a software product that I was not able to return it. I was absolutely floored. I had my wife call in, I had the receipt, I had the credit card that was used, I had the unopened product and everything and the response I got was that Best Buy has an agreement with Microsoft where if they try to return the product it will come back as $0. I could understand if I had opened or used the product, maybe if I didn't have a receipt... but none of that mattered. The answer from Best Buy was the same. This was their policy and I should have either looked it up online or they could contact their employee assistance line and possibly get it put on the receipts. I also asked the manager, Brandy, what she would do in my situation and she advised that she would just use it for another computer if she was me (which I don't have) or give it away to someone else that needs it. Not an acceptable response in my opinion. This was a Christmas gift, which often times get returned or exchanged and to not have the ability to do that nor have my wife told that when she made the purchase is unacceptable. Long story short, I will never purchase another product from Best Buy again. And for those that are purchasing software from Best Buy, please keep in mind that even if you have all the documentation of your purchase, and it's unopened, you will not get refunded or a credit for anything in store. They did give me a $25 gift card as Brandy did agree that it was unfortunate, but it doesn't make me feel better since we spent $129.99 + tax. read more

Would rate them negative stars if possible. Absolutely the worst company to hire for anything. Tried to get them to install a home theater system and they prolonged the process for 3 months and also double charged me on the equipment. Had to escalate to corporate and still waiting on resolution. This is a joke of a company. Do not hire their amateur home theater team or you will definitely regret it! read more

Absolutely awful. I've called FIVE TIMES and they keep hanging up, one can here when they are talking in the background and hang up out of no where. read more

Okay, I had to jump on here on this crazy busy Black Friday to give a HUGE shout out to Brandon in TVs. I'm absolutely blown away by his professionalism, kindness and patience on this day of all days. We were there to purchase to a few TVs and Brandon took the time to give us suggestions, help us find the best deals and talked his manager into holding on our TV while we switched out cars to pick up. He had a long line of guests waiting to check out but not once did he make us feel that we were a burden or that we were wasting his time. Now on to the store... They did an excellent job of ensuring there was enough room to easily move around the store even with boxes of TVs and other door busters on the floor. Managers were all calm and extremely helpful. We didn't have a problem waiting to have Amy of our questions answered today. Thank you Brandon and the amazing staff at Springfield Best Buy!!! read more

I came in this store tonight shopping for headphones specifically. I had no idea where the headphone section was so I started to walk down the main isle. I was immediately greeted by an employee who directed me to the right location. She was helpful. Their headphone section was pretty extensive, and they had options starting at $40 all the way up to $400.00. I had no clue since this was the very first time that I came out to shop for the headphones. I had previously bought some in Mexico for around $30.00. This was a few years ago, and they didn't really last very long. Since this purchase could involve hundreds of dollars, I feel that I owe it to myself to continue to shop. There was a second employee who also asked if I needed assistance and I appreciated it. read more

Best Buy - Computers Near Me - Springfield, Virginia

Their 15 days return policy is ridiculous! Even returning non-electronic simple things like coaxial cables count as 15 days. In fact I was easily able to return coaxial cables to Home Depot for longer period than that. Even Home Depot has a generous 90 days return policy on artificial Christmas trees. Worst Buy's customer service sucks. They refused to help me upgrade my Nikon D610 camera's firmware unless I have their "protection plan". I have bought over thousands of dollars for their cameras and lens, yet they don't care!!! They just want to make money and rip you off. They should be called "Worst Buy"! I hope they will suffer the same fate as Sears. read more

I have no idea how this company functions. I ordered online and chose curbside pickup for 2 laptops. One of the laptops were fine, the other literally came in a plastic bag. no charger or any accessories (unlike the description). I refused the 2nd laptop, and the employee said he would process the return. After about 10 calls to customer service, they basically tell me that there is no way i can reach the store via phone or email, and corporate can't even get in touch with the store. Sounds like a great business model during COVID. Never got my credit, i guess i'll have to see what the attorney general and BBB say. read more

How this store stays Keeps the doors open I do not know. As others said the staff is horrible. Internet please put this place out of business and replace it with an ice cream factory or cow pasture. I only go there when shopping online is impossible. Some people get annoyed when sales staff get commissions but this "worst buy" couldn't get worse. I would welcome incentives because whether you buy something or not or ever return is of no importance to the staff. They point in the general direction and ring sales. Rant over. read more

I would give zero stars if I could. I purchased a 75 inch TV on December 8, 2019 and opened a credit card for 10% back in rewards. DO NOT FALL FOR THE SCAM. After a store visit and 4 hours of telephone calls, 60 days later I still do not have my rewards. I have an "escalated" case and was promised a resolution in another 3-5 days on January 28, 2020. After a 50 minute wait for the call to be answered, I was told no one can help me although every call they acknowledge that that owe me rewards. They will not give access to a supervisor. Please shop at Costco where they care about customer service. I have purchased thousands of dollars of merchandise from Best Buy in the past and will NEVER return. Stay away. read more

before the start of Black Friday, I decided on wholesale replacement of kitchen appliances - stove, dishwasher, clothes washer and dryer - thousands of dollars. I did some initial on- line research, then went to Tysons Best Buy to close the deal - mistake. Although brick stores still exist, management no longer spends time and money to recruit and staff with knowledgeable employees - Best Buy was particularly disappointing. I made three physical trips and at least six calls to their Tysons and Fair lakes stores over a five day period - there is only one single knowledgeable employee in Tysons (Chandler), and one singular person in Fair Lakes (Khan), while the rest including store management simply don't give a Da#n - no kidding. Phone calls are fielded by an answering service company that takes name & number but never calls back. I ended the ordeal by placing an online order with the knowledgeable on-line Manassas employee (Abhishek S.), but declining his offer of free compensatory gift card, explained my time is too valuable to ever waste shopping there. Three lessons learned from my mistakes: - expect no knowledge nor assistance with physical visit to Best Buy - none. - do research and purchase entirely on line - store employees just don't exist, - if you want to physically look at an appliance before spending thousands of dollars - Springfield and Manassas have largest display. Good luck read more

I had deliberately stopped ordering store pick up from Best Buy because over the last few years I sadly watched this one decline due to its poor customer service. You couldn't get an associate to help you if you paid them. The final straw came when a little over a year ago I did an online same day pickup order first thing that morning and by late afternoon I still had yet to receive the pickup email. Needing to go out of town, but wanting my order before I left, I headed to the store. There stood at least a dozen associates just randomly standing around laughing with each other. I headed to the store pickup and the girl informed me that my order apparently hadn't been "picked" yet. Almost a whole day had passed. That's not normal. They weren't busy, but the fact that I'd ordered that morning and it was almost evening and the order wasn't ready didn't send up any red flags to her really floored me. Her solution? She told me I could go in the store and "pick" it myself and bring it to her to checkout. She did not have anyone in her line and was just standing around. Of course, I couldn't find the item and had to end up getting another associate to help me. I stayed away after that. Today was new release Tuesday and there was a dvd coming out that I wanted. I ordered online and the pickup email came pretty quickly. After work I headed to the store straight to the store pickup line. I was the only one. To my surprise the young lady was very nice and professional. She asked me how my day had been. I told her it was great and commented how hot it had gotten outside. She agreed and reached in a fridge and handed me a mini bottle of water with a lollipop attached to it. Wow! I wasn't expecting that. As she closed out the transaction she handed me a folder which contained my receipt and a note from the general manager. They have definitely stepped their game up with their customer service and today it showed! read more

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So I came to this place with my child, was shopping for a laptop and when I found the one I want I grabbed it and was going to the checkout when I was approached by the police officer onsite (which is a usual sight at that store telling everyone that all bestbuy customers are thieves waiting to be caught) that officer was a young lady that I saw when I first entered at the door flirting with the guy that's on the desk that's by the entrance and exit doors, she then came up to me and the dialogue was as followed: Officer: are you done shopping here? Me: probably, why? Officer: because the guy at the "loss protection" thinks you should leave Me: ummm what? Officer: yes he told me that and I'm just doing my job Me: and what loss does he think he's protecting here? I'm just shopping for a laptop, I'm confused! Officer: he saw on the cameras that your child was putting candy under his shirt Me (I was laughing at this point): are you serious? My 3 year old who tried to slip candy under his shirt to force me to buy it is a shoplifter now? And did that smart ass who sent you see me on the camera taking the candy away from my son or did we try to run away with the candy? Officer: sorry I'm just doing my job At that point I realized it wasn't a joke and while I couldn't fathom how those two (the officer and the guy who sent her) take an action based on a 3 year old being a 3 year old I saw them snickering and winking at each other when I was furious and asking for the manager, which looked so immature like they both decided to have fun on my expense and try to show off their powers to each other, I scolded that guy and was complaining to the store manager who apologized to me about that situation, I saw her talk to him afterwards and although I don't wish any harm on anyone but I truly hope that guy will lose his job or at least get moved away from the frontline and sent somewhere where customers don't have to see him. read more

I ordered a dishwasher from here, not only did they take a week to schedule but they canceled at the last minute and I had to call them to reschedule. They showed up 4 days later with a broken unit, the installer to his credit pointed it out and said he did not feel comfortable installing it. I call yet again to reschedule and the lady tells me she will call me the next day when they have a new unit...two days later and no call. I call them up to see what the issue is and the guy tells me they never updated the order and I need to wait 48 hours for them to order up a new unit before I reschedule installation. Am I dead? Is this purgatory? read more

Love this BestBuy because everyone is very knowledge plus they have great customer service. read more

Best Buy - They have premium appliances! - Computers Near Me - Springfield, Virginia

Please try not to purchase any product from this store if you can. Like another reviewer said 'One star is too generous.' The manager Chris is really mean and disrespectful of customer. He refused to let me return or replace a defective product even I just bought it two days ago with receipt. When I told him the customer service is terrible he ordered me to leave the store and threaten to call the security. Very disturbing way of treating customer!!! read more

Terrible customer service. Never had an employee look so distraught as a customer is walking up to them for a question. I checked Best Buy's website online for a MacBook charger. The website said they had one in stock. Great! However as I walked in, the shelf that had the charger I needed was empty. I asked that poor soul of an employee if they had any in the back. He went and checked and told me that a shipment just arrived earlier that day and that I'll have to hang around for a few minutes while they grab it. 20 minutes past by and the employee told me they had no luck getting to it....??? Why tell me to wait around for that long only to tell me that you can't get it to me? I'm already upset at Apple that I have to spend $80 on a MacBook charger. (and no way in hell I'm plugging in those knock-off ones from Amazon.) Now you're telling me despite that your website says the product is in stock, that the STORE'S inventory system is telling both me AND the employee that it's in stock, you had "no luck" on finding it? How lazy can you be? I'll go ahead and take another jab at this store. The store appears to be in disarray, poorly organized, cases that are closed containing expensive items are unlocked, products are half open everywhere. *Sigh* Someone bring Circuit City back lol. Don't come here unless you want to be disappointed. read more

Tried to return an item on Black Friday only to be told, we don't accept returns today. Best Buy could have notified me they don't accept returns on certain days. How hard is it to send an email, text, leave a note on the invoice with the item I had shipped to me? 20 miles in heavy traffic, wasted gasoline and my time. Thumbs down to Best Buy! I would give this store NO stars! read more

Absolutely terrible management. Samir, the manager at the time, would not accept a return or exchange from an online purchase, even though bestbuy's policy clearly allows it. His reason: it is up to the manager, and they don't want to add the item to their inventory. I wasted 2 hours here, then went to the Manassas store and it took under 10 minutes. Don't let the same bs happen to you. read more

Please see below: I have been waiting for an item that I actually touched and ordered at this location. Today 12/30....still messed up. Tried talking to the store (been in over 5 times), and district manager (emailed). The store manager wouldn't see me. No response from the district manager. Called the help desk and received no help. Hello Ms. Merritt, My name is Thomas Scott. I apologize for this random email but I wanted to try and reach someone who could possibly help me with an issue I've been having. On 11/29/21, I made an order at your Springfield VA location. I've listed it in the header. David, Jeff, and Daniel did try and help by the way. The machine was to be delivered the following week. On the day of my delivery it was rescheduled. I understood that things happen so I agreed to have it delivered and installed the following week. On 12/13/21, the day of my new delivery, I was called by the distribution center saying that the machine was to be delivered only with none of the services I paid for. I live in a condo which is why I paid for the the complete package (delivery, install, haul away). At this point I could do nothing with the machine, so I asked could this be escalated. They canceled my order instead. I immediately went into the store to try and fix this issue (about 5 times this week), and I have gotten the worst customer service I've ever seen. Instead of trying to assist in the machine I had purchased, they advised me that this happens all the time with your warehouse, they never using your delivery service, and tried to sell me something for more money. I've had actually just gotten home when I decided to send this letter because I was told to check back as you all only get a shuttle from Elkridge, MD once a week (Daniel). Where is the service? Being that my order was cancelled, I have no way of ensuring this. I'm writing you in hopes that you respond and we get this issue taken care of. read more

In many times coming here, I had never been disappointed. Most Staff are courteous, helpful and knowledgeable of the products and services. My new go to persons here are Brandon and Julius. Brandon is an expert, brilliant and very helpful. He helped me not just with my online order but also in understanding about TV resolutions, OLED screens, HDMI, speakers and a lot more. I was amazed of how much knowledge he has and the enthusiasm he has in spending time explaining things to me. He is exceptional! read more

Went into this Best Buy today at 11:30 to buy a laptop. Was told it would be very hard to find someone with a key to get it for me. Waited 20 minutes. Was then told the only person who could open it was in the mobile department so I would have to wait in line behind everyone at mobile to get my turn with the one person who had a key. I think Best Buy's days are numbered. read more

Went in to look at TVs before Black Friday..Ended up buying a TV, 4 electric toothbrushes, and a (gasp) a Dyson which cost more than all the vacuums I've owned in my life combined. The salesman was so incredibly knowledgeable and could tell me differences between the models AND gave me his wife's opinions on the three that they own. His love for his wife, great customer service, and knowledge made me feel confident about buying this vacuum. read more

Poor customer service in electronics/Apple department. No one was able to answer a simple question about Apple Pencil compatibility

Why is it that when you go to Best Buy to browse, you get approached by every employee in the store. When you go to actually buy something, no one around wants to help you? We went to look for a new washing machine and dryer. The had a great selection, just nothing on the lower end of the price scale. They all ran approximately $600-1100. We walked around and looked in every machine they had. Did this spark the interest of the employee? Nope. Eh. They'll lose us for this sale as they have for many others in the past. read more

HORRIBLE CUSTOMER SERVICE!!!! We purchased a refrigerator from Pacific Kitchen and Bath at this location. When delivered, the guys did not take it off the truck, came in, remeasured, and said that it would be too wide and recommended returning it so as to not damage the cabinet or fridge. We agreed, talked with customer service over the phone who send us a similar fridge, but was too short. We remeasured, the original should have fit and wanted to exchange it within the 15 day return window, but now get the response that since it is setup, it can't be returned. WTF?? They make a mistake and refuse to rectify it??? Avoid this location! I also went to find an item, get routed by three different people to three different departments until I ended back up at the initial department. Really? read more

Went to this store on the Saturday after "black Friday" to get a monitor. I wanted to get the cheapest monitor available since it's only for short term use. Went to the monitor section and found that half the monitors had no prices. There was no employee working in the computer electronics section. I asked several times in other departments for someone to help me. While I was waiting, I used my phone and the bestbuy website to check the prices of some monitors and found an HP one for $80. Finally someone came over and first helped another customer (who wasn't waiting for help). When he was done, I asked him which monitor is the lowest price. He pointed me towards the monitors and told me to go look. I told him that half the monitors have no prices. He told me that the prices range from $100 - $300. I told him that I found one for $80 and asked if there's one for less or if that's the cheapest. He then took the monitor I picked out and walked over to one of the display laptops, went to the bestbuy website, looked up the price, and confirmed that it's $80 (which I didn't need) and said this one is cheapest. I asked how he knows this one is the cheapest since he just said he doesn't know the prices but he insisted this one is the cheapest. I asked why he can't check using the store inventory system and he said he doesn't need to because this one is cheapest. He refused to do anything else so I just went and bought it. When I got home I tried to call the store to get a hold of a manager. I was put on hold for 20 minutes and then disconnected. I tried calling the store several more times on Sunday, Monday, Tuesday, and Wednesday, and each time was put on hold for 10-30 minutes and then disconnected. I also twice used bestbuy.com contact form and got no response from the store. I would expect this kind of treatment at Walmart but never expected it at Bestbuy. How can they not have employees working in the computer electronics section on the biggest holiday shopping weekend? How can they have employees who don't know their electronics prices on expensive items? How can they have employees who don't know how to, or aren't willing to access a store inventory system to check prices? Why don't they answer their phones? On Wednesday I called bestbuy's corporate customer service and they provided me the email address of the store manager Stefan Mcclinnahan. I emailed him and got no response, so then emailed him again and he called me and angrily asked what my problem is. I told him I sent him an email with the problem and he said he would contact the operations department and see what's wrong with the phone system. Then barked thank you and hung up. Very rude and unprofessional. Now I understand why this store is run the way it is. read more

Ugh! The last straw broke for me and best buy today. I rarely go in there anyway because its always so crowded and the lines are impossibly long. And it seems to me that all of the music and movie selections seem about 3 dollars more expensive than independent sellers and what you can find for the same products online. remember when everyone used to pay $21 for a CD when they first came on the scene? You still do that at Best Buy. I whole heartedly agree with Wendy G that many a time I have needed assistance and not gotten it at Best Buy. The last two times I went in fact. They lost us on the sale of a netbook, because first we had to chase an employee around the store, calling out to her to ask about netbooks only for her to say they don't stock them and we could look on bestbuy.com for more info. This last time I went in and walked right up to two lounging employees who nodded at me and continued in their conversation. I needed to return a christmas gift of an ipod touch case/armband that apparently was for newer versions than mine (jesus i bought it in july, how has it become obsolete already?). Anyway, they didn't have the item in stock so i went to customer service looking for a store credit so i could call in a few weeks and get the right case. Well well well, because I got it as a gift and didn't have the receipt, the highest credit they "can" give me is the LOWEST price the item was during the past year. So despite the fact that the item costs $25 dollars plus tax, my store credit was $18 including tax. Excuse me, when has ANYTHING in best buy cost $17.49? Seriously. read more

A Best Buy is just a Best Buy, right? Nah, this one's Mobile Phone department made this shopping experience awesome. I went in 2 weeks ago to upgrade my phone. There were new employees everywhere eager to assist. Once I gave my providers info, I was informed about several upgrade options. I upgrade then go on about my merry way. That is, until I realized I wanted to change my whole transaction and get a different plan. So I go back and explain my issue to the Mobile Phone area manager, Jeremy. He literally, sat down with me to go over every possible solution. Once we selected my new plan information, he figured out the next course of action. What happened next was amazing. He took his time and followed every step of the process which ended up taking over an hour. He was patient, considerate and even kind enough to offer some of his Starbursts as a snack while we waited for the new phone to be activated. Jeremy even gave me tools I could use moving forward AND made several other electronic recommendations based on my usage of various products. He was highly knowledgable and clearly well suited for his position. In a world were customer service isn't always so customer oriented, it's nice to know people like that manager still exist! read more

I have very mixed thoughts about Best Buy in general anymore and that feeling hasn't changed after shopping here a few times. To start, my wife had an issue with a laptop... after dealing with several stores we ended up resolving it here but not the way she wanted. We now have an iMac desktop, not a laptop. We also had a store in Virginia Beach install a new stereo for her car and man did they hose that up. It is somewhat fixed after bringing to another location. I went and talked to the guys doing installs at this location and feel confident that they could have done a better job so kudos there. The selection in this location is lacking in the laptop area a bit. They have plenty of machines if you are looking for yesteryears speed. Not to many items that are up to todays tech or in the 17" screen real estate either. They do have some great bargain machines though. Also, they actually have Asus Wi-Fi routers so for me, that's a plus. Customer service isn't always the best. Sometimes you will walk in and can't find help and then when I went in on a Saturday I swear they had 2 or 3 people to help every one customer. I have never seen so many employees in one store at one time. Bottom line, Best Buy is not what it once was. This location is not any better than any other location I have been at. To give this place five stars because someone removed bloatware from a computer that could take anyone ten minutes or less is a little crazy as well. Especially if Best Buy is the one that sold it to her and installed this stuff. Bottom line on that, Control Panel, Programs and Features, select the software you no longer want and press Uninstall. Not hard! But hey, at least she had good customer service and that says something. read more

While my experience started on a good note, it ended on a sour one. The staff in the computer department were top notch. I found everyone really helpful and willing to answer my laundry list of basic questions without batting an eye. You guys rock! Unfortunately, all was lost in the customer service department. My computer bundle came with a free year of Office 365. When I went to register the product, Microsoft gave me an error saying that the product was never registered. To me it sounded like they made an error when I made the purchase. So I came back to the store to get this resolved. I walk up the the "Customer Service Specialist" (oxymoron). Without even saying a word, he sees my Office product in my hand and says "we don't take those back." I reply with "hello, that's actually not what I'm here to do. Would you like to listen to what I have to say?" And he says, "Oh sorry." Hmmm, you're a "Customer Service Specialist." That's scary. I told him what happened and he comes back a minute later to tell me I only had 30 days to register the product and that there's nothing he can do. I ask him, "where on the product does it say I have only 30 days." He says, "I don't know, I guess it doesn't, but there's nothing we can do." I ask for a manager and get a sigh and rolled-eyes. Manager comes over and realizes that Best Buy never scanned my Office subscription when I purchased, so any 30 day window is a moot point because they never activated the product. The manager apologies, and the surly Customer Service Specialist manages to begrudgingly say sorry as well. In the end, I got my product activated and went on my merry way, but I'm not sure that my merry way will include further stops at Best Buy...or at least at this location. Might as well shop at Amazon.com where the website can't give you a bad attitude. read more

I went in looking to get some wireless ear buds and I had no idea what I was going to get? I wanted to something affordable but still pretty solid. I got some quality help from Larry Campbell. The guy gave me all the answers I needed for what I was looking for and I walked out with a nice pair of ear buds. Been shopping at this store since it opened up 20 some years ago and I have to say that this was the best experience I've had there. I was going to leave with some ear buds no matter what, but he helped me get the right ones for me. read more

terrible experience every time i try to buy something.very bad customer service, bad management ! How come you guys didn't honor your own advertisement ??? I did report the problem to corporate office ! Update: guess what? This was happened 01/13/16, until now there's NO follow up from corporate office. So in general...Best Buy sucks!!!! read more

I have been trying to get my refund on an item I was charged twice for since December with no luck and no way to reach the store manager. DON'T SHOP BEST BUY. It's always something with them. read more

Great store love shopping there right now looking for some DVD stands for my DVDs,....................................

If I could give this store, and specifically the general manager "Stefan" -10 in customer service stars I would. This store is appalling. December 2015- $99 large square credit card device - purchased defective & had to get a new one ordered which took so long considering it was for business uses. Trying to explain to these guys I can't exactly wait for the a few weeks for them to order me an exchange was near impossible. It was for business! I ended up having to wait for the new device. February 2016 - $299 store employees recommended great option for saving money was buying refurbished PS 4... It was a gift for my BF out of state and didn't work when he went to use it. WTF! We went to exchange it and the problem was they didn't have anything in stock. So much for a present. March 2016 - $80 pre vacation purchased Kate spade diamond earbuds and Kate spade charger. I used the ear buds once laying by the pool and the diamond ear bud is no more. Used the charger 3x and the damn end part broke off in my phone. I couldn't get a refund or even exchange because I was 4 days over the 15 day refund date. I was out of state and returned 1 day after I was back in town. WTF! This store he's a big fat zero on customer service ! Apparently they sell defective devices too! Don't waste the money !!! I wish I didn't shop here read more

BestBuy's appliance team (sales and delivery) has to be the worst I have encountered EVER. We purchased all new appliances from the Springfield VA store for our new house being built in New Jersey. They were all delivered to our new house, except that the range hood sent to us was damaged in the box. This was back in October 22. Since then, BestBuy has sent me three replacements that were also damaged. We had to install one of them because the house was going through inspection and we would not have passed inspection without an installed range hood. After that, BestBuy sent a fourth unit with an installer, but that unit was also damaged. Today (July 1, 2023) they sent another unit, but without an installer, so the delivery guys went away without any follow-up. AND THROUGHOUT THIS EPISODE, I HAVE SPENT MORE THAN 20 HOURS ON THE PHONE WITH BESTBUY TOTAL TECH CUSTOMER SERVICE. BUT THEY ARE ALL INCOMPETENT IN THEIR OWN WAY. read more

Purchased a demo Vizio LED screen from best buy Reston which didnt work. I tried to return it to the other store in Springfield within the warranty period. They didnt take their own broken product back. They had me to return to another store (where I originally bought it). Locations are supposed to be convenience for the customers. No regards for customer time and rude store manager. I wasted around 45 minutes at the customer service alone and then had to go to Reston from Springfield. Reston store took it back but with hesitation. And my LED was with in the warranty period. read more

Thank you so much Rahila for your help and going Beyond for me,I appreciate you for that....Bad customer services as a union.Employees tossing me around like a hot potato because they did not know how to do the job or simply just didn't want to be bother at that point and ignored for a conversation amongst each other, I filtered unwanted and as if I was a bother read more

As far as national big box chain stores go with electronics and appliance related products, Best Buy hands down has the corner on the market when it comes to customer service, size, organization and product knowledge. But my frustration comes every time I go, I never find what I'm looking for. Each of the past 3 visits, I have been referred to order the product online because they don't carry it in the store or at all. I'm not even asked if I want to order it through them on their website or special order! These warehouses are very nice, great shopping experiences and comfortable for doing so, but unless you're going for a mainstream, common and name brand item - like those that sell a lot, and a big chunk of the population buys, you're a loser. Don't get me wrong, we've replaced our Microwave and other big ticket items through them. Remember the day you could find almost anything at these stores? Apparently no more! Come on guys, if you don't have it, at least keep getting business by helping us get it! read more

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