Dan was awesome! He came in and diagnosed the problem as something outside of his company's expertise. He assured me it was something different (even though two other companies were quick to give me quotes) and set me on a totally different path. Best Buy (Dan) will always be on my list of contractors to use, and I highly recommend you consider them as well if you're looking for honesty and integrity. read more

We reached out to them for a quote due to a leak in the basement. They were very responsive and called back to schedule the appointment within 24 hours, however no one showed up for our appointment. We are rescheduling the appointment because of all the great reviews and hoping this was an anomaly. read more

Rich repaired a crack in my basement foundation. He arrived on time, he was professional and he took the time to explain and shared everything he was doing and why he was doing it. I am pleased with the outstanding service I received. read more

A company cannot control everything it's workers ever do, and our french drain job had some craftsmanship issues that I don't think reflect their usual standards (their foreman was out of town when the job was completed), but that gave us the chance to see just how much Best Buy stands by their products and reputation. They responded right away when I called them THREE separate time over three separate problems we ran into over the next few months, and they sent a crew out to fix the issues RIGHT AWAY to our satisfaction, and free of charge. That level of integrity is really rare, and for that reason, I would recommend them to anyone, anytime! read more

This review is only for Best Buy´s customer service; I did not have work performed by them. In my initial phone call to the company, I started the conversation with the most basic question I ask of any home improvement company: Do you service my area? The person who answered the phone seemed confused, said she did not know and I would have to be either called back or put on hold to speak with someone else. Finally an appointment was made for two days later. I was told someone would show up between 10am-12pm and scheduled my whole day around this appointment. At noon the day of, when no one had arrived, I called back. The phone was answered by a different person I believe, who also had no information and I was told I´d have to wait for a call back. No apologies, I would just have to wait for a call back. 10 or 15 minutes later, I received a call from James. When he asked how I was-- which was annoyed and frustrated that I had planned my whole day around someone who never showed up-- I simply said, ¨fine¨ in the name of keeping the conversation to the point. Rather than starting off with, ¨I´m so sorry we did not keep our commitment to showing up on time. It was absolutely due to a mistake on our end. I´d like to offer you a discount if you would continue to work with us. Can we find another mutually convenient time?¨ he replied by saying (in a patronizing, puppy dog-like voice), ¨Awwww.... are you mad at me?¨ Who says this?! I can´t imagine he ever would have said this if I had been a man. Though he did later accept fault and offer another time later that same day, he´d already lost me. read more

We had a few leaks in the basement when it rained. I was very happy with the customer service I received. The guys were friendly and professional. I would definitely recommend anyone who needs this kind of service to use them. The leaks were fixed and you couldn't even tell the work had been done. Very happy customer here! read more

Saw someone who worked for this company who was aggressively driving and cutting people off and we almost got into an accident because of this person. Not a great idea to drive around like an asshole with company logo on your truck. read more

Unfortunately Best Buy Waterproofing proved to be one of the many waterproofing companies that employs the hard sell of a one-size fits all solution, rather than actually assessing the situation. We had a sales rep (emphasis on SALES) come out and within 5 minutes of looking at the basement told us we needed a complete interior french drain. He then proceeded to show us several pages in a sales binder of good reviews, random articles, and photos of the owner with celebrities. He gave us a quote typed up on a calculator (rather than presenting a hard copy), and told us that they just happened to have a cancellation, so if we booked today, they could discount the price by $4,000. When we told him another company was coming to give an estimate the next day, he proceeded to tell us all about the other companies, and kept pushing that the $4,000 off deal would not be available after today. We explained that we always get multiple quotes, and eventually got him to leave. The next day, the other company came, looked at the problem area, immediately and said it looked like a simple downspout issue outside. The rep from this company actually tested the downspout with me, immediately found the issue, and said all we needed to do was fix that downspout, and we'd be fine. He said he did not do that kind of work, but still offered to spray some mold killer for us to help until someone could help us out. Best Buy Waterproofing did not even look outside to find what proved to be an obvious issue, and one that would not have been fixed by their super expensive and involved "solution." Lesson learned - if a company, in this case Best Buy Waterproofing, is opposed to you getting other quotes, they are not confident in what they are selling. Buyers beware - Best Buy Waterproofing is all about the hard sell of the one thing they do, regardless of whether it is the right solution for the customer. read more

I've used Best Buy Waterproofing both as Realtor and as a customer. My clients have been extremely pleased with the responsiveness and professionalism of the owner and team at Best Buy as well as with the quality of their work. They are competitively priced, clean, respectful, courteous, and HONEST which is hard to find in a waterproofing company. As a consumer myself, I have experienced the same level of quality as my clients have. I highly recommend this company to anyone looking for solutions to moisture issues in their basement, grading/drainage issues in the yard, or roofing needs. The owner goes above and beyond to make sure the job is right and the customer is happy. As a Realtor, this company makes my job easy and my clients have always be appreciative of the recommendation. Thank you Best Buy! read more

Andrew went above and beyond to make everything right for my job. I would definitely recommend these folks.

Best Buy did a great job replacing my roof and waterproofing my basement! They came the next day, covered all of my furniture, brought tarps for the floors and when they were done, it was professionally cleaned up like I didn't have any work done! They brought a dumpster for debris when doing my roof and I have never had a company pay so much attention to detail! I would recommend them to anyone. read more

Best Buy Waterproofing did a fantastic job with my driveway as it looks brand new! I never thought it would turn out as nice as it has! I have heard a lot of great things about Best Buy and all is true! Wonderful company to work with and they made sure I was 120% satisfied! So refreshing these days. They came well prepared from the initial consultation wearing masks and gloves to the completion of the job! I will refer them over and over! Thank you for top notch job! read more

My husband I just bought a house and noticed there was water coming up from the ground during hard rains. We met with Richard Eagan to discuss the water issue in the basement and needing to do a sump pump or another option. He talked to us a great deal about our options and we decided the sump pumps (we had 2 installed) would add more value to the home in the long run. I thought it was a bit pricey, but we got what we paid for. The job was done professionally. The crew was on time, wore masks, only removed what they needed to get the job done, and cleaned up behind themselves. It looks absolutely amazing. I will come back with a follow up review in about 6 months. But right now I have absolutely no complaints. read more

Best Buy Waterproofing just completed my roof, waterproofing our basement, and remodeled the basement. First class organization from the owner, sales rep, to the crew! They made sure every process of the job went smoothly and cleaned up after each phase. They took care of my house like it was theirs and we really appreciated that. We know that construction can be a messy job, however they brought drop clothes, covered everything in plastic, and when doing the roof they had a dumpster that was brought on site! I can't say enough about this company as it's hard to get a company now a days just to show up and Best Buy was on time everyday and they provided a survey at the end of the job to make sure we were completely satisfied! I will refer your company to anyone who is looking for a roof and Waterproofing their basement! read more

This was a great company to work with. I had an issue in the basement of a rental property. They came out promptly and had the issue fixed within a couple of days of the first call. They went above and beyond my expeditions and were extremely courteous to the tenant. Both the tenant and I were extremely satisfied with the service. I would definitely recommend them to anyone who needs waterproofing services. Thank you Mr. Altman for the wonderful customer service and work on the property! read more

Best Buy Waterproofing not only came out quickly to give an estimate, but came out a few short days later to perform the work when other waterproofing companies were giving wait times of three or more months! The crew that came out was very respectful and professional. They accomplished the job in the time given and left the rooms cleaner than when they arrived. They worked hard and barely took any breaks! The crew even went above and beyond and buried the exterior piping and swept up debris off the floor that wasn't from their job. I would highly recommend this company for all your waterproofing needs! read more