The staff here is great!! I feel so comfortable leaving my baby with the team. I can't thank them enough for being a part of the family. read more

Great place to take your dogs they treat them exceptionally well and go the extra mile!

Just picked up our dog and she was having loads of fun splashing in the pool on this hot muggy day. Great staff and love the doggy day camp camera,could watch her every day read more

We love the team at Best Friends. Our little guy Murphy doesn't go very often, but he always loves it and comes back happy! The knowledgeable and caring staff puts us nervous parents at ease. read more

I take our 2 dogs there 2-3 times per week. Love this place! The managers, assistant managers, and trainer are very nice! They go above and beyond for my dogs. My dogs love going there. I have 2 special needs dogs. One does not like anyone but his family and daycare staff! They also have pet cams.They have a lot of green space, and dogs can go indoor or outdoor as they wish. They have "special" days like prom, puzzle day etc. Dogs get to go to doggie day camp if they are boarded there. One of my dogs has been going there about 3 years. If you want your dog to be safe and happy and tired. This place is great!p read more

I took my dog here for the first time and the associates had great energy. I loved the service they provided for my dog but unfortunately while my dog was in their care she got fleas. A couple days later I discovered she was biting her back legs, which is something she's never done before, only to find out that within those couple of days she became infested with fleas. I reached out and called Best Friends Pet Hotel to bring awareness to what had happened but was sent to voicemail and never received a call back. You'd think for something so serious where my dog became infested so quickly they'd at least want to call and tell me they were taking the situation seriously and would be treating their establishment so this wouldn't happen to other owners and their dogs but they did nothing read more

I took my puppy there on November 14th. (he is 4 months old) it was a awful experience for both of us! I couldn't believe my eyes when i checked on him on webcam! Someone was cleaning the floor of pee and poop! Don't they take these babies outside???? i have spent months potty training my baby and there he was allowed to pee and poop anywhere!!! As this person was cleaning, she kneed or kicked my baby out of the way so she could clean the floor!!! THIS IS UNACCEPTABLE !!! Later I witnessed someone playing on the floor with the puppies. When my baby wanted to play too, he was pushed away, AGAIN!! at another point he was sprayed in the face with a water bottle. My is a puppy and it was PUPPY daycare!!! He was just behaving like a excited puppy would!!!! read more

They took great care of my two pets over a weekend boarding! They are friendly and organized! The cameras for daycare are amazing and total game changer for me! Def recommend for all the fur babies! read more

I love Best Friends Pet Care. I have never used the boarding service. I have been using Brie the dog trainer for a month. I just signed up for another month. She has done a great job teaching me how to train my two Chihuahua's. I already signed up for another month. She comes to my home which I LOVE! There are also classes available at the business. My Chi's also love to go to the Meetup.com groups that have indoor play when it is too cold outside. This is hard to come by in Cincinnati. Some of the groups that meet at Best Friends include the Cincinnati Small Dogs Meetup Group, The Cincy Chihuahua Meetup Group and the Cinci Yorkie and Petite Pup Club. This has helped my dogs become socialized around dogs of their own size and has been very helpful to our family. I highly recommend this place for any size dogs. read more

Hands down, best boarding facility! Our Cane Corso had a very traumatic experience at another boarding facility so we wanted to find someplace smaller and had runs with a door to the outside so our dog could potty on his own. Although Hugo was still a bit unsure, the staff went above and beyond to make sure he ate (he refused to eat at the last boarding facility bc he was scared). They gave him some extra special attention and made sure they did everything they could to gain his trust and make him feel comfortable. Friendly staff, clean environment, Hugo approved read more

The people at Best Friends Pet Hotel are very nice. They take good care of our dogs. We've been very satisfied.

They dodged are calls for weeks after agreeing to pay the vet bill for Kennel cough for our dog... It's been a year later and still nothing despite calls. read more

I had heard nothing but great things about this place. I thought my dog would enjoy some play time. They were so nice on the telephone answering my questions and making me feel comfortable. Jax came home and passed out from all the fun. We will be back! read more

Best Friends Pet Hotel - Pet Groomers Near Me - Cincinnati, Ohio

It's always tough to board our furkid, but it's a little easier here where you know your pet has indoor/outdoor access. Overall, the downside is that the doggie area is a little stark looking - not what most pet parents prefer. Then, when we visited, one family members' (?) pup was wandering free and there was a very minor shuffle to ensure he didn't leave a particular room while my husband and and toured the facility. The tour guide said he was a little nervous around newcomers, which begs the question, why then is fido roaming about then? Another oddity: when we dropped off our pup, I explained our dog won't go to the bathroom inside but the attendent was doubtfulm Do not doubt me!! We've had the dog for years and I know my dog who is a frequent flyer at pet places!! ):/ So, why leave our dog? Well, we had no choice but to board her and this was the closest place to my location. They did promise indoor and outdoor access per the potty break mentioned above, and they had cameras so I could see our dog several times a day. When we left, they also cleaned her bedding and help us load up the car which was a nice touch. You have a ways to go Best Friends before I called you our bestie, but I'm willing to give it another go based on some promising potential. ;) read more

I finally took the dive into the doggy daycare pool last week, and chose Best Friends because their website is awesome, their Facebook page is awesome, and they are a mile from my office. I had been internet stalking Best Friends for a couple of weeks via Facebook, and love how much activity there is at their day camp- they have at least one social event every week, ranging from puzzle day to movie and popcorn day to a whole week of winter Olympics activities coming up late in February. My black lab Prim is almost 2 years old, and I didn't want her to go to daycare just to be let out a couple of times a day, I wanted her to have fun while I'm at work. This is a perfect option. They have streaming video on their website so you can puppy cam it up throughout the day and see what your dog is up to. From watching the first day, Prim got lots of time to socialize, and LOTS of time to run around outside, which is her favorite thing to do! They have a "nap time" during lunch time, between about 11:30-1ish, but other than that, the pups are up and playing all day. Prim was asleep before we even got out of the lot when I picked her up. Best Friends also provided a little "report card" of the day on what she was upto that day and her new puppy friends at camp! read more

I took my puppy Miley here for the board and train program. She used to nibble, scratch and jump. She is now a well behaved puppy that listens and follows her commands. I was very hesitant to leave my 19 wk old boxer in a kennel by herself but she did great! They have a Doggie Daycare with webcams to see how your dog is doing throughout the day. I highly recommend Best Friends to anyone! read more

Best Friends Pet Hotel - The picture I received to tell me Miley was doing okay and missed us! - Pet Groomers Near Me - Cincinnati, Ohio

Can't give them enough stars! The staff is so friendly, all dogs have to be vaccinated to go there, they have daycare cameras so you can watch your dog play, and they have gave our dogs Bravery Certificates for their first day. They really went above and beyond our expectations - best playcare experience we've had. Oh! And they emailed me some pictures this morning from their first day. Really awesome company and we'll definitely be back :) read more

Thank you to the wonderful staff at Best Friends Pet Hotel! My grand dog goes there and we love the themed parties! They are always so friendly and make us feel right at home when we drop off and pick up! Luna is always so excited to get out of the car and run inside! She comes back happy and happily tuckered out. . We love that she gets social time with other pups and the staff treat her like family! read more

Best Friends is a god send for me. I travel a lot and boarding my dog has been very stressful in the past at other places. Everyone at Best Friends is so considerate and loves the dogs and I trust them completely My Vet recommended Best Friends (she boards her dog there) and I couldn't be happier. Recently I was delayed on a trip and my dog needed shots. They took him to the Vet and handled everything. I couldn't think of a better, more caring place. read more

This place is amazing! Located near the highway and easy to get to, yet quiet, peaceful setting. The staff are warm and friendly, knowledgeable, love the dogs, etc. They have thought of everything a pet owner needs. Very affordable and manageable with packages, extra amenities, training classes, boarding - incredible! World of difference for our puppy who had been left at home for long days while we work - now is socialized, stimulated, ... much happier and healthier mentally. read more

We have used Best Friends for 20 years for our various pets and there is no one we trust with our babies more. When we take our pets to Best Friends it is like having them watched by family. They are always accommodating, kind, and most importantly our dogs are always over the moon excited when they see the staff! Always a good sign! Plus for dog moms that miss their babies terribly no matter how long the stay, like me, they send pictures on a frequent basis! Could not love this Kennel or the staff more! read more

My dog was totallY worn out from playing all day. I was able tO watch him o the live feed caameras and could see hee was having s great time. read more

I can't say enough good things about Best Friends! They take great care of my pet when I am not able to bring her along on my travels. They even send email updates with the best photos of my pet enjoying herself. The groomers do an excellent job with her annual summer haircut and the doggy daycare activities are exciting, plentiful, creative, and ever changing. Highly recommended!!!!! read more

I got a great deal since the first night is free if you've never stayed with them before, but the manager overcharged me the first day and was pretty rude. When I came to pick up, the price was correct, so I don't know why the lady with glasses the day before had to argue with me. She was very passive aggressive. I just wanted an explanation as to why they were charging my credit card for more than the amount that we discussed over the phone when I made the reservation. Overall it was okay. Place stinks like pee, but so do most boarding places. My dog was very happy to leave, but then again I'm sure most dogs would rather not be there! read more

Made my dogs nails bleed after a trimming, didn't finish the job, and insisted I pay full price.

Best Friends is awesome Kristin, Emily, Taylor, Ashley and Nick take such good care of our girls!Our dogs love going to Day Camp with their friends! read more

My dog has been going to Best friends Pet Care for over a year. He used to go every day for doggy day camp, and now that I work from home, he goes a couple of times a week. He LOVES LOVES LOVES it here. He starts to get excited the second we turn down the street, and he doesn't even look back when I drop him off (breaks my heart, but I'm happy he's happy). He loves all of the staff, and he's got a little crew of friends he loves to play with too. This place is amazing. They have a calendar each month with a dog of the month, and special holidays and play days (st. patrick's day party, puzzle day), they even have a Dog Prom, which is my personal favorite!!! The staff is extremely friendly, and very welcoming. My dog also did his obedience and manners training here as well. Brie is great with the dogs, and knows a lot about training them, and getting them to understand commands. She also encourages owners who may be a little shy, or don't have the "Alpha" role nailed down quite yet. I have never had my dog stay overnight here, so I cannot comment on the boarding part of Best Friends, however if I needed to board my dog, he'd most likely go here. Best Friends also hosts a bunch of different meetups for dogs. (www.meetup.org) We have 3 groups that we are in for smaller dogs, but they have groups of all kinds of meetups. It's a great opportunity to meet other people with dogs, or the owners of the dogs that play with your dog regularly at camp. :) read more

I took my dog to have her hair groomed and anal gland cleaned at best friends pet hotel (and it was her first time to do these at this place). Usually she doesn't have problems with those. However, she refused me to clip her nails and groom her hair after her trip to best friends pet hotel. I don't know what happened to her when was there alone, but it seems like something unpleasant. I won't take my dog to this place any more and I wouldn't recommend it to my friends. read more

Best Friends is awesome! They always take great care of our dog, she loves going to camp and enjoys the theme days. Great grooming and wonderful boarding facilities. And the staff is amazing! Highly recommend! read more

Friendly, caring and know their stuff. We've boarded our two Great Danes with Best Friends several times now, and whether a minor upset stomach with one of the dogs or a delayed flight for us, they take it all in their stride and do all that they can to help. We know along the way how the pups are doing through photo updates, and are comforted to know we can check in at any time. We've used only a few other boarding services in the past, each with mixed results-Best Friends is our trusted resource, and recommended without reservation. read more

We've been bringing our dog Minnie to Best Friends for 6 years. She gets pampered and cared for beautifully. Minnie has lost her sight so they are extra careful with her and we appreciate it so much. This is always going to be our go to place for our pets. read more

Best Friends Pet Care is the only place that we trust with our dog. Macy is very old and the staff at Best Friends takes special care with him. He always comes back to us happy and looking great! read more

REALLY disappointed! We'd been a customer of Best Friends for over 10 years, two dogs and thousands of dollars. Our last experience was so disappointing and dangerous for our dog that we have searched out a new care center. We asked to speak to upper management and were told "I'm not allowed to give that number out". We asked for a phone call from their upper management and almost 1 week later, still no call. Here's what happened - We received a call from Best Friends while on vacation that our dog had a large cut needing vet attention. They said they didn't know how she got hurt. The cut required sedation and stitches. Our vet bill was $848. When we returned to pick her up, Best Friends acted like everything was normal and gave us our bill. We had to ask to see the manager, to see the site where she was hurt and ask them to explain what happened. The manager said they still weren't 100% sure, but showed us a drain pipe that came down into the outdoor play area. They said it was sharp and "the only thing they could think of' was that our dog laid down on the edge of the pipe. Meanwhile, the pipe was still in the play yard with no covering around it. The manager told us "if you had purchased our insurance, I could have done something". Really? I have to have insurance to protect my dog from their facility??? Despite the years of patronage, it appears this relationship isn't valued. My pet and my money are better served elsewhere. Buyer beware! If your pet stays here they risk injury due to exposed dangers and upper management is invisible! read more

Excellent staff, very accommodating to my schedule; best of all, they all LOVE the dogs! This is a friendly place for both humans and canines! read more

This place came highly recommended to me by multiple people. On the phone and when I dropped my dogs off, the staff seemed very with it, helpful, and kind. My dogs seemed to have a good stay, however one of them has had terrible eye discharge and irritation since she got back. The vet will be called today. My real frustrations came when the dogs were picked up by a family member, since they arrived home from vacation earlier than I did. None of the items I brought with my dogs were given back initially, including a bed, blanket, several stuffed animals, and medication. My dad had to go back and only was given the bed and stuffed animals. After calling me, I explained there was more and asked about the medicine. We were charged for allocation, which I knew was going to happen but had to call to get two prescriptions back. Drive two back out there. Today, my dad told me that they neglected to tell him I had placed a card on file so he didn't have to cover the cost. That is incredibly frustrating since I had taken the extra step at drop off so that he would not have to do this. Place seems incredibly unorganized. Dogs seemed to have a good time though, so that's a plus. read more

Our two dogs LOVE Best Friends. They look forward to being boarded and both perk up as we enter onto the street. The dogs get a ton of exercise with doggie day camp and typically take about 2 days to recover from all of the fun. We enjoy following Best Friends on Facebook and really enjoy the friendliness of all of the staff. read more

We started using Best Friends this summer. We love how they send us a picture of the girls while they are there. They have even had Chloe up front with them to hang out. The staff went above and beyond for us since we had to use them frequently due to family illness. Kudos to all of their staff!! read more

I couldn't be happier with the level of care and concern toward my dog. They are a wonderful group of animal caregivers. My dog is a better dog because of these people. read more