Our ac quit cooling today when the temps were 108. I called Dugger Brothers around noon and…read moresomeone came at 4:00. Fortunately it was a simple fix! I was totally surprised at the prompt service, and Michael the tech was simply wonderful. He took his time to make sure everything was working properly before he left. We will certainly use them again and we intend to have a yearly maintenance contract with them. If I could give them a hundred stars I would!! We have a cool house tonight! I highly recommend Dugger Brothers! JK

I direct a campground in Cleburne and Dugger Brothers has been very helpful with all 30+ AC units…read morewe have! They performed routine service checks on all our units and provided helpful information on what was working and what may need work down the road. They recently installed a brand new Carrier unit at one of our lodge buildings and we had a good experience with that as well. When the new unit wasn't functioning properly after install, they were onsite the very next day to troubleshoot and fix the issue. The office staff is friendly and helpful and the service technicians are friendly and knowledgable as well. Thanks Dugger Brothers for the great customer service!

Our AC system needed to be serviced and one unit was making noise…read more I was actually able to contact and make the appointment ALL via Yelp within minutes! That was awesome! All of my initial questions and possible pricing scenarios (of course, they could not quote an exact price) were discussed on the Yelp platform. The technician who showed up is Rueben and he was fantastic. He examined the systems and then explained all work that needed to be done and gave specific pricing for the work. The hubbs and I only had a specific amount to spend at this time on the system, so Rueben let me know what had to be done immediately to ensure we'd have AC throughout the summer, and then what we could wait on, but need to have done by early fall. We had to wait on some parts, but Rueben gave us a realistic time frame and let us know when he'd be back to install the parts. He was very thorough and I sincerely appreciated how well he explained everything he did. I will definitely be scheduling my follow up appointment in the fall, and I am now using Comfort Masters for annual maintenance on my ac/heating systems. Fast, friendly, and reliable service from a company that hires exceptional employees. That works for me!

Had two problems in the last year. Both covered by warranty. Both times I needed Comfort Masters at…read morean important time (just before a vacation and just after my wife got home from surgery. Both times Comfort Masters delivered. And both times it was Jeremy Vargas responding quickly, professionally and explained everything. Comfort Masters delivers on their promises and I would highly recommend them to anyone looking to buy, or service their AC/Heating unit.

Texas Heat and Air very good! American Home Shield on this type of service call bad!…read more Please read this! My A/C went out on a Friday night. I have a home warranty with American Home Shield (AHS), so I contacted them for my issue. My call was assigned to Texas Heat and Air of Cleburne, TX. I received a text Saturday morning stating that a technician was scheduled for Monday between 8 am and 5 pm. My call was placed Friday, July 5th. It was HOT! I was surprised that no one coming until Monday. Come to find out the reason that they did not come out sooner was not the fault of Texas Heat and Air. The issue was American Home Shield. They did not deem this to be an urgent call, therefore they would not pay for Texas Heat and Air to come out over the weekend. I made a call to to AHS daily and only spoke to people in another country who followed the scripted responses. Nothing happened until first thing Monday. I had left 2 messages with Texas Heat and Air. I got to speak with the owner, Terry. He was very professional, and he also explained the process of AHS. He was very respectful and also honest. He responded according to the way AHS submitted the service call. Terry sent out David by 10:00 am Wednesday. David came in and asked the right questions and listened to what i told him attentively. Within 30 minutes, he had fixed my problem. My husband and I were pretty sure that we would have to wait another day for the repair as they likely would need a part, but David had they part on his truck. Yay! He was professional, respectful, and knowledgeable. Thank you David for listening. knowledge, and the quick repair. Temps in the house were 84 to 91 degrees all weekend. Thank you Terry for listening, honest explanations, and doing what you said you would do.

Called to see about appointment for air conditioning tune up thru warranty. They said they would…read moreCALL me back since I had a specific time available. Next day got a text stating another time. The air conditioner service completed and needed and invoice. SIMPLE. After REPEATED calls to office, the technician, even my realtor and warranty company reached out. No one would respond. Not sure what they even completed. Would not recommend.

Anderson installed two units in our home in 2020. They have been excellent to work with since. We…read morehave them out annually for heating and AC. They are responsive, knowledgeable and clean. They have been quick in response times each time we call. Their employees are friendly capable and we feel trust worthy . We feel their service is worth it to keep such important mechanical systems working through our Texas weather dramas We've used others and none get five stars. Anderson has earned it

Had electrical issues with my HVAC unit at home, and Andersen Air was able to troubleshoot the…read moreproblem and get my air conditioning working again. Very responsive, and technicians are helpful and friendly. We will be using them again.

Poor reasons given for not completing service! At first his service was on time and very well done…read morebut his attitude towards humanity changed and has not shown up for paid for seasonal service.

We paid Tyler Fox back in January to do repairs and install an HVAC in our rental property. The…read morehouse is far from finished and the HVAC was never installed. He only worked a few hours in April and has not worked this month. He is not responding to our texts or calls. Undependable, unreliable and unethical. My husband has resorted to buying materials and working on his days off. We are out thousands of dollars and at this point, we will need to take legal action. 0 stars if that was available. I had to give him at least one in order to leave a review.

Total rip off. will never use them again. they charged be $1300 for a blower motor. The motor…read moreitself is about $350 at the parts house, they charged me $1100??? Then they tried to stick me for other parts. They do not deal in good faith... and they were 4 hours late, and nearly 4 hours to swap out a motor.

My technician is James Snyder. What a friendly guy. And more important knowledgeable about HVAC…read more He examined all parts of my unit. Explained what he was doing. ...made sure I understood . Put it all back together with no parts left over..LOL Great guy...deserves a raise.

Installation of new Heat/Air conditioning system. Great…read morecompany to work with. We called in the morning and had someone come out and do a work estimate that afternoon. By one o'clock the next day our new heat/air conditioning system installation was complete and works great. Installers were knowledgeable, personable and very easy to work with. They kept us informed every step of the way to let us know if there were any unforeseen issues that came up and what our options were to resolve them. I believe their prices were reasonable and competitive and would recommend them for anyone looking for a new heat/air conditioning system.

From the owner: - Family owned and family operated. - We treat folks like…read morewe want to be treated, fairly and Ethically. - Military, first responder, and Essential Worker discounts. - 24 Hour Emergency HVAC Service available if requested. - Air Conditioning and heating Repairs and Service - Maintenance Agreements - Let us perform your maintenance - New A/C Installation - Efficiency tune-ups - Refrigeration

Don't waste your time, literally. As others have mentioned, they have a 6-hour window. Bad enough…read more I got a text saying they were on the way at hour 4. Someone finally showed up after waiting for 6 hours and 25 minutes as we were walking out the door. The guy said I can reschedule. I texted and asked when they could reschedule. I received a reply asking how my service went and if I wanted to leave them a review. I replied that I would be happy to leave them a 1-star review. They replied "thank you for your feedback." When I replied asking if I needed to find someone else... they blocked my number. So here is the review they requested.

AC unit was making a strange buzzing noise, so I called them and was immediately told they could…read morehave a technician out first thing in the morning. Normally, I would have to wait a week or more to get service if I called somewhere else. Curtis showed up right on time, quickly identified the issue, and was even able to get a 2nd crew member there within 15 minutes to fix the issue. Got quoted a more than fair price, and they took credit card payments at my house. Great company, fair pricing, good work, and Curtis was the man.