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    Bethlehem Suburban Motor Sales

    4.0 (1 review)

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    12 years ago

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    Bethlehem Ford

    Bethlehem Ford

    1.9
    (37 reviews)

    Never again. Very friendly people, but the first time I took it there, they messed up my lug nuts…read moreon my wheels and then told me they were "getting bad" and had me buy a new set. That set was an after-market set and had rusted over in less than 2 months. When I called to tell them, they were nice and said "bring it back in and we'll take care of it for you." I was happy about that. When I brought it back, I had a short list of work for them to do including brakes, rotors, oil change, tire rotation and more. I requested OEM lug nuts to replace the rusted ones I previously paid them $70 for. They also took my car for a ride themselves to listen for a noise I had told them about. When I returned to pick up my car after their garage hours, I had TWO flat tires, the same type of aftermarket lug nuts that had rusted previously (and are already chipped and unsightly, only 8 days later), and my tires had not been rotated. I walked around to the showroom and a worker was still present. When I told him about the flat tires and how his mechanics were the last to drive my vehicle, his exact response was "well, flat tires happen" and directed me to a 7eleven down the street to get fix-a-flat. I spent $600 here, and then had to get new tires from Pep Boys.

    I normally don't call out specific names, but I'm extremely unsatisfied with the experience I had…read moreat Ford Bethlehem. I received three different explanations from three different service employees regarding the same issue. Our mechanic we use confirmed a water pump crack, no other misfires or codes and no engine light on. So I brought my car to Ford due to the crack in the water pump, which was covered under my extended warranty. Ford called to explain the problem and said I'd have my car back by Thursday (within two-three days). I didn't hear anything further but also knew it was around the 4th of July holiday, so I gave it some time. Five days later, I had to call them, only to speak to someone different and be told another story that I could either: 1. Pick my car up as is, with engine light on. Mind you my engine light never was on prior to bringing it to ford. 2. Or to pay $675 for a repair that wasn't covered by the warranty because of "wear and tear". If I hadn't known any better they would have hustled me for $675 right on the spot. First I was told coolant had gotten onto the spark plugs due to an error made during the water pump replacement. Despite having no prior misfires or error codes, I was suddenly responsible for a major repair that wasn't even needed before. When I explained that spark plugs typically don't need replacement until 75,000-100,000 miles (Im under 70,000), the story shifted. After asking to talk to the manager, they came back and said it wasn't the spark plugs"it was actually the coil. This entire ordeal lasted over two weeks and wanted to tack on $675. When I challenged their explanation, the dealership claimed it was a a misunderstanding .Of course it was because they were caught trying to pass off a repair they caused as a wear-and-tear issue. Thankfully, our mechanic we use yearly got involved and even called the dealership. Only then did things change. In the end, I paid my $100 deductible and an A/C tune-up, and guess what? The check engine light turned off without me ever paying the $675. Clearly, they fixed the problem they caused free of charge. This experience confirmed why so many people distrust dealership, poor communication, inconsistent stories, and attempts to take advantage of customers. Needless to say I will never return to Ford Bethlehem and would not recommend them to anyone.

    Bethlehem Suburban Motor Sales - car_dealers - Updated June 2026

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