In October of 2025 we had the wife's Jeep headlamp replaced. In November of 2025 we needed to go…read moreback for a headlamp alignment. The wife had to pay a deductible toward our warranty claim. To our great surprise, we were contacted recently (July 2026) by the dealership and advised that we'd been overcharged for the deductible and Ed Koehn was cutting my wife a check. One might argue that the alignment should have been done with the initial headlamp install, but one cannot argue about the honesty displayed regarding the over charge.

This Dealership is not loyal, purchased 4 new Jeeps from them. They took 8 months on a Jeep paint…read morewarranty, took our jeep 200 miles unauthorized by us to a body shop who did horrible work, caused more damage was not OEM. SIX weeks later they have yet to make this right with us. DO NOT GO TO THIS DEALERSHIP, MATT will not help you or make things right. We have reached out SEVERAL times and by certified mail with no response. The dealership is very shady and does not do the right thing. Report them to the attorney general, State licensing board, state consumer protection office. They need to treat customers the way they would like to be treated. DO NOT USE Ed KOEHN.

This review is NOT about quality of work…read more I stopped by Graff Jeep in Rockford because they advertise an Express Lane for "quick" service. I thought it would be a nice alternative to traveling south of Grand Rapids for an oil change and tire rotation. Apparently they only do "scheduled" work... and their "quick lane" is usually scheduled at least two days out. I believe they fall short compared to dealerships which have an express lanes that are "first come first serve" and can help you with basic services when you need them.

Edit: I'm extremely disappointed by the recent changes at Graff. The dealership's ownership…read moreabruptly removed Managing Partner Lon and his wife Tracy, who were the true heart of this business. Lon brought integrity, transparency, and genuine care to every interaction. Tracy, though not in an official title, worked tirelessly behind the scenes doing the jobs no one else wanted and caring for customers just as much as Lon did. They were restoring my faith in what a car dealership could be. Together, they created a culture of honesty and community that set this dealership apart. Without them, Graff has lost what made it special. I can no longer recommend supporting a business that treats its most dedicated people this way. I still love my Jeep, and don't regret my purchase, but will not be getting it serviced here in the future.

I've leased multiple vehicles through Courtesy Chrysler Dodge Jeep Ram, and every experience has…read morebeen excellent. They have been transparent, honest, and easy to work with.

We bought a new car at Courtesy and had a great experience. Jake D, our salesperson, was…read moreexceptionally helpful in matching our needs (and wants, to be sure) with a vehicle. He is very low pressure, totally transparent, and helpful. He worked very hard in overcoming some special circumstances that we had, and helped us secure a stunning vehicle at the most competitive price by far. We will recommend to our our friends and family, without hesitation, to seek out Jake at Courtesy CDJR.

Two times, I had my truck in there with pretty major issues, they were very honest, fair, and…read moreupfront about what needed to be done immediately versus what could wait. Their pricing is more than fair, they were speedy, and always very friendly.

The only honest mechanic that I have come across is CARS auto in Jenison just off Chicago drive and…read more18th. He was super honest and they got the diagnosis right on my jeep first try. Didn't replace unnecessary parts and were cheaper than everyone else that quotes me. They were honest about their workload and still managed to get the job done way earlier than expect. They are my go to for now on!

Observed first hand the repairs performed, clearly they don't have a clue what they are doing…read more Boast things they are not, make claims they shouldn't be. Set vehicles up to come back sooner.

So I take off in my 1998 Ford Ranger the other day and turned on the 4 wheel drive and instead of…read morecoming on the indicator light just blinked. I didn't want to work on it in the cold so I call Maplewood. They say fine bring it in. I go a little further and see my turn signals are out, 4 way works but no blinkers. I call Maplewood back and add in the turn signals don't work either. I get home and think maybe I turn the truck back on and it will just work this time. Turn the key and the dash goes black it reset the clock and radio stations. I call Maplewood back and happily add in that trying to start it shorted out the ignition switch indicating according to Google that the problem with my truck systems is failed power distribution per the ignition switch. When I dropped it off I told them if the ignition cylinder was bad too please don't upgrade it to a chip key hopefully it's just the switch (yes I told them that). They parked it for me in the place they put vehicles that may not start because of the failing ignition switch. So the Next day Jeff over there calls me and says they have been tearing into the 4 wheel drive and it's $650 to fix it and $375 for a new turn signal lever. I ask him why didn't they start by changing the ignition switch as it's very likely to be the cause of all 3 problems since they happened all at once. Jeff said they were unable to duplicate the ignition problem but did have solutions for the other 2 problems but the 4 wheel drive may not work because it has a GEM in it that can't be replaced if it is bad. I asked Jeff if they saw the clock wrong and radio presets gone asking him wouldn't I have to unhook the battery cable for it to be like that. So Jeff says "I don't know that you didn't", and I have no idea what he meant by saying that. I told him I just want an ignition switch no work on the 4 wheel drive and no work on the turn signals, please just change out the ignition switch. Jeff put me on hold for several minutes then told me come get my truck Maplewood wasn't interested in fixing it for me. I went and got my truck, stopped at AutoZone on the way home and got an ignition switch for $25, watched a YouTube video and put the ignition switch into the truck. Then I put back the fuse, wire nutted the leads Maplewood left hanging from the transfer case back together and the ignition, turn signals, and 4 wheel drive all function perfectly. I saved over $1000 by getting kicked out of Maplewood with my truck. Response from the owner: Thank you for your review Reginald. I appreciate your feedback. We chose to no longer provide service for you due to you yelling at Jeff. As we try to provide quality and honest service we quickly discovered that you did not want to hear us out. Once we discovered that we are unable to earn your trust it became beneficial for both parties to step away. I hope you are able to find a repair facility that can better serve your needs and earn your trust. And now the owner of Maplewood Auto has added his peace. Because I'm an Army combat sergeant having been deployed to Afghanistan I am both used to accountability and being sensitive to the way I'm responding to stressful situations. Jeff called me and I tried talking him into leaving my transfer case and turn signals alone and just fix the ignition for more than 5 minutes and hung up with Jeff spending over $1000 on repairs my truck didn't need. So I called out to God in prayer asking for help because I don't have $1000 to spend on repairs my truck doesn't need and I did want the ignition switch that the truck did need. I thought God wanted me to call Jeff back and work on convincing him to make the correct repair again. I didn't mean to raise my voice I was very frustrated with Jeff refusing to help me. Now I do feel justified in saying that if Maplewood is going to let Jeff Overcharge combat veterans by $1000 a pop he my need a little thicker skin, some sergeants may have even started swearing at him over that kind of money. I feel overall blessed by God that I was able to fix it myself for $25 and was delivered from having to spend over $1000 on unnecessary repairs. Justify your employees actions ever how you like, but making them accountable for losing customers through conduct that appears either criminal or incompetent would be much more beneficial to your business serving the community. Pray for me so I can know better what to do next time I feel trapped in by someone selling me something I know I don't need.

Holland Imports has been taking care of my cars for twenty years. They are 100% trustworthy,…read moreskilled, efficient. I am so grateful to have this car shop!!

God send... They fixed my Audi Q7 Exhaust for under $1000. my next lowest quote was $4000! and the…read morehighest was $6000!! They knew what I was quoted and didn't take advantage as they could have if they didn't have the integrity they have! Love them!!

This review is primarily for their service department…read more I've only come here for a couple of oil changes and a tire rotation. Service was pleasant and quick, both in the garage and at the payment desk. They weren't pushy, nobody was snarling about anything, and they got my car done on a rainy Monday in about 15 minutes, oil and tires. They also provided text/email notifications about recommended work, a link to pay online, pictures in the email and printed out regarding the recommended work, etc. Very fast, very well-documented, very easy experience for the customer. We didn't end up buying our car here due to unrelated circumstances, but the salesman we worked with (was it Nick?) was entirely pleasant, knowledgeable, and not at all pushy or impatient. He seemed to enjoy his job and to enjoy working with people. While Toyota was pushy and had terrible customer experience, including endless calls and texts even after we told them we're not interested, Subaru was totally chill and respectful the whole time.

Brock was absolutely amazing! I found the vehicle I wanted on line, he called me the next day in…read morethe morning to touch base, verified the vehicle was still available, I did not even need to test drive, I had everything ready with my credit union to buy, set it all up was there a few hours later to finalize everything. Brett on the other hand needs to work on his people skills, he was overly pushy trying to sell more warranty options I just could not do as I had just paid a large amount of money for my 2025 I just purchased. Wanted me to pay an additional $2,000-$3000 for more additional warranty. I politely declined and just was going with the factory warranty, kept going on about what they all covered i again politely declined, he did a very good job making me very unwelcomed bc i was refusing another warranty, like the $28,000 check i just handed him was not enough. Failed to Go over what the factory warranty offered, failed to go over what it covered, failed to Let me know incase I needed to use the warranty where I can go to get an issue fixed. I had been working my ass off to get a new car, I have NEVER owned brand new and this was a very exciting time for me, and he made that part of purchasing like I didn't even matter he was just all about the money.

Brought my car to get fixed here and almost died, part they replaced broke about 10 days after…read morefixing it, brought it back, they fixed it, broke again. $3k in suspension repairs and almost died twice. Do not bring your car here for anything other than an oil change. Will tell you they are straight shooters, rob you and send you on your way

Had to bring the minivan in to get shocks, struts and brakes done before the winter hit too hard…read more I drive past this place on my way to work and home every day. They had a sign that said they have no-credit check payment plans, so what a perfect place to take a vehicle that needs several repairs and it will all cost a pretty penny!?! I called to ask about the payment plan and the woman I talked to was so helpful and explained the whole program to me. She sent me a link in a text message to apply. I was approved, and then the shop got the van in the very next day. All repairs were done, and I picked it back up the next morning. The guy in the shop was amazing! He explained everything to me and answered all my questions. He even gave me very sound advice on my other vehicle. My payments ended up being very reasonable and I will have it paid off in 14 months. So easy!!!