I've been bringing my 4 dogs to Bia's for 12 years and have always received first class service for…read moremy fur babies! I wouldn't trust anyone but her groomers, especially Candace.

--- **Subject:…read moreComplaint Regarding Rude Behavior and Poor Grooming Service** Dear Bia's Management, I am writing to formally express my dissatisfaction with the service I received at your salon recently for my mixed Yorkie. Unfortunately, the grooming performed on my dog was far below expectations, and the encounter was made worse by the unprofessional behavior I experienced during my visit. After noticing the poor quality of the grooming, I politely raised my concerns and inquired about the groomer's experience. Instead of addressing the issue, I was met with rude comments from a staff member who I later learned was the owner. Specifically, I was told that "my dogs were nicer than me," simply because I questioned the quality of the grooming. To make matters worse, when I asked if my puppy could be brought back so that the mistakes could be corrected, I was rudely told that I could not bring my dog back for a fix. As a paying customer, I believe I have the right to express concerns and expect professionalism in return. I am also including pictures of the grooming to demonstrate the poor quality of work that was done. I trust that you will review this matter and address the concerns regarding customer service and grooming quality. I value professionalism and kindness in the places I choose to bring my pets and hope that future clients do not have to face similar experiences. Thank you for your attention to this matter.I hope that you change your business practices.

Did an excellent job on my two pups! Listened to exactly what i wanted and didnt even cut my dogs…read morelike other groomers near by. Definitely recommend!!

You most definitely need to take your furry family member to this lovely team of groomers. Recently…read moreadopted a dog who needed serious, TLC. They were able to accommodate a last minute appointment and did a fantastic job At showcasing their tremendous skills in dog grooming. I hope the photos provide proof of their excellent grooming talent. We will definitely be back for the next grooming session. Thank you Victoria & Diamond In The Ruff staff.

They took wonderful care of our Bordie Collie/Shepherd mix puppy! We drove past many other groomers…read moreto go here because of the great reviews and reasonable prices. Very friendly and experienced staff. They kept in contact about Charlie's progress while there and called us with a heads up to come get him. Charlie looked like a million bucks! They kept his coat true to the breed, not cutting it too short and was blow dried out and smelled as good as a dog can smell ;)

Avoid this dog salon like the plague!!!…read more First off, the groomer who did my dad's dog was terrible, and the "cut" was something I could do. She was there for 3 hours, and all they did was shave her because they claimed the matts she had were "so bad." Then when I demanded a refund to the manager there who was also the groomer who shaved her, she told me there was nothing she could do over the phone and the owner was the only one. Why are you a store manager if you're not able to refund someone? But besides that, I thought she looked fine at first, and once in my car, she kept her head down low and wouldn't even look at me. She was shaved and burned on her stomach. I asked other groomers around and they all told me that it looks like she was burned because the groomer didn't know what she was doing and didn't change the hot blade often or take breaks and it burned her skin. Also, if it was so bad according to the groomer that she needed to be shaved, when I said specifically NOT to shave her at drop off, why wasn't I called and told that she might "need" to be shaved and asked if I wanted that done before doing something that I didn't ask. She had such gorgeous fur, and now it's not going to grow back the same. The owner here is also terrible. I finally got my refund, but like a week later, after bugging her to get it together. Every day, it was another excuse as to why she couldn't, and she would let me know the next day and the next day. So unprofessional. The owner also threatened me in chat messages saying that if I write reviews, she'll post my name and personal address and phone number to let people know I "abuse my dog" just because she came in matted. It happens, and dogs will be dogs. She's my dad's responsibility and doesn't even live with me, so that's not my fault, and the owner knew this. I should've known not to bring my dads dog in when I did because I brought my dog in before, like 4 months before this, and he looked sad coming home, and his fur was uneven everywhere. It was like the groomers didn't even know how to cut properly. Such a waste! Don't go here!

Took my 15 week old Mochi for her first groom! This was a puppy intro session where they got her…read morecomfortable with the process and light grooming, and we are so happy! Sarah the groomer is great and so gentle with my puppy!

Mary and the team are wonderful. Been having my dog(s) groomed with them for many years.read more

I took my two fur babies to Sunshine PetGrooming and Meghan did an amazing job. All the staff there…read moreare friendly and very helpful. 100% recommended.

Beware when scheduling a mobile grooming appointment. You're initially given a one-hour arrival…read morewindow, which I had no issue with. About four days before the appointment, they send a text and email asking you to confirm your time window. However, after confirming, they changed my appointment without any notification until the day of the appointment. Instead of the original one-hour window, I was suddenly expected to wait up to five hours for their arrival. It appears they overbook appointments and then shuffle customers around at the last minute without notifying them in advance. When I called to ask about this business practice, the owner repeatedly talked over me instead of addressing my concerns. When I continued asking questions, he simply hung up on me. The customer service was extremely unprofessional and rude. Based on my experience, I would not recommend this business.

I have been bringing my dog to Petz Place Grooming and without any notification the price jumped…read more$10 and the service hasn't changed not getting anymore for your money and it was just a great surprise that it was now $$75. I know that I was told that there's new management there but for customers that have been coming there for almost 3 years you would think that they would have introduced themselves and then maybe the next time you came in told you that the price was gonna be higher.

I've been coming to Petz Place for a few months now for my pet supplies. The storefront hold many…read morehigh quality brands and products. I think it's very convenient that they're rearing up to create a one stop shop type of location for many animal needs. They recently started up a low cost veterinary clinic that is actually ran by the owner, Ryan and I'm honestly surprised it doesn't have more popularity.

Good price, very good outcome. All directions followed very well!…read more Friendly staff who listened well.

This is a horrible grooming shop. The owner does not follow instructions. The owner over books, the…read moreowner does not do FINISH GROOMING. SHE IS NOT A GROOMER. I was over charge for a Standard Poodle Puppy whom she wrecked the coat. My dog is a Show Dog. She charged $ 140.00 I will only use Poodle Groomers in the future. They do the work and are less costly. The grooming is really bad. The legs were cut so short, can't make any poms. The main was cut too far on the back. Will take months to grow. I had taken pictures for her. Theresa did not follow directions. She over books and at 4:30, my dog was there since 9:30. She only did 1 1/2 hour work and charged $ 140.00 I have requested a refund.

I've been bringing my two dogs here since 2023 and we absolutely love it! The groomers are very…read morenice and always do such a great job! my pups come out looking and smelling amazing every time!

I have taken my Goldendoodle for grooming and they are always very nice and I would recommend.read more