I highly recommend thus hidden gem on Port Washington Blvd a block south of Uncle Giuseppe's. Don't…read morelet the size of the shop fool you. They have almost anything you can ever want for a DIY job and if they don't have something in stock, they can order it for you. Very knowledgeable and trustworthy staff. I highly recommend Napa Auto Parts over the Advanced Auto or Pep Boys franchise stores.

Needed new windshield wipers and stopped by Napa for them. The man there was super helpful, I told…read morehim what I needed, he went to the back and got them for me. Easy, smooth transaction.

I have had many vehicles so this was far from my first experience buying a car. John my sales…read moreprofessional was outstanding. conscientious, transparent, hard working and listened to my concerns. I cannot find the words to express my gratitude to him for making the entire experience not just bearable but fun. John has a great sense of humor and does not bs about anything. He worked hard and worked quickly to meet my car needs. Nate the sales manager was also fabulous, understanding, helpful and kind. I wholeheartedly recommend John and strongly urge you to,ask,for him and for Nate. 10 stars!

I bought a Lexus and they forgot to put the front license plate and plate bracket on the car. I…read moredidn't notice until months went by, but then realized. I called them 5 times to ask if the license plate was still there or if I could get a bracket. They never answered. I tried the service , sales and general department. All messages were ignored Finally, I had to go to the police department to report a missing plate, go the DMV to get another registration, buy and install a bracket that took over an 2 hr. to install. The whole process took hours and cost money that I paid them 200 to avoid when I bought the car. The only reason I am giving them 1 star, is because 0 is not an option .

Jonthan & Willy are the Best Great Work And Customer Service…read more , The First time I went was on holiday weekend And they were Closed so I called to check Hours , Within 5 minutes Jonthan Called me back and told him I wanted Back Rims he said no need to spend money On new rims he could power coat them I have to say that look great When I stopped by the next time I started Talking to will and told him about My 2002 ZO6 , he is corvette guy also And had worked on corvettes he can do Any Had my car for overhaul did great job I would Recommend that for what every You need and Treat you like Family Anthony

Thank you guys for the greatwork. My car looks amazing . It went in one way and came out brand…read morenew . Parts & Polish, definitely pimp my ride !!! I am a satisfied customer .

I have yet to receive my check from them it's been over a month now and still nothingread more

Honestly, I have dealt with a lot of dealership before and I did a lot of businesses before but let…read moreme say that this was the worst experience ever. I spoke to Andre over the phone about the Mercedes GLE 350 and we agreed on how much was the car price that was listed and when I showed up for the car (driving from VA to Great neck NY). The sales person and the manager were such ass holes. The sales associate denied the price that was posted for the car and he added 20% on the top of the price even though I told him I wasn't financing. The price went from 27,485 to 35,500. When I told them that this is not what Andre told me, the sales consultant said ( with arrogance) that's not Andre's job, but why Andre is talking to me about the price though, isn't he supposed to transfer me to one of them to discuss the car price and fees.... So I had to drive back the same day to VA. scam, scam and scam.

I live in Kentucky. Saw an add for a cargo van advertised. Called and talked with dealership…read morelocated in Great Neck, New York. I told them I was coming for the van. Got there and was told I had to wait to see and drive the van. He was complaining that they would have to move a bunch of vehicles to get to it. An hour later, they bring a van up. Not the van we were coming for. He would not bring it up or sell the other more expensive van without the 10 year power train warranty. Classic bait and switch! I was there for the 2019 at $27,495 not one at 34,000! Pretty sad to treat a customer that way on a 30k Cash deal. What a bunch of Scumbags! Do not recommend this Dealership. Reporting to BBB also.

Great service from George Fan at BMW of Bayside. He kept me updated with texts, sent a clear video…read moreexplaining the work needed, and even arranged a Lyft to get me to and from the dealership. Parts had to be ordered, but everything moved smoothly thanks to his follow-up. Yes, it's dealer pricing--but the service makes it worth it. Waiting area is clean but could use a little refresh, especially the hospitality nook. Still, I'd absolutely come back--ask for George.

From my experience over the weekend, the staff at the BMW of Manhasset treat their customers like a…read moreburden and are simply going through the motions. And God forbid if your "service advisor" is off and you have to deal with someone else. They truly act like you are not their problem and tell you to contact your service advisor... Let alone, everyone at the desk and service windows have their AirPods in their ears and are on their phones watching movies or whatever else, and every employee seems miserable. This is not the quality service you expect from a luxury brand. That is the absolute last time I will have my vehicle serviced there. I'm going back to Freeport BMW and all of you reading this should take your business elsewhere. A message to staff: if you don't like your job, quit. A message to management and owners: your employees are just collecting a check. And last but not least, you should consider making provisions for unexpected situations especially for people left stranded due to a manufacturer defects or cars under warranty. There is no reason why a loaner car cannot be given on a Saturday when loaner cars are present, and you just find out that a service appointment that was supposed to take a day is now taking 5.

Yesterday, I lease a 2020 Q50 sedan and I couldn't be happy with their service I received from Paul…read moreand Arthur. They both made it super easy..... professional, kind, caring, and very patient as I transitioned from the my 2017 QX 50 SUV back to a sedan. I highly recommend these amazing people and of course, Erica, the finance manager. If I could given then 10 stars I Would!!thank you so much to you all! See you all soon! Jennifer ( Firecracker)

Was a valued customer for a long time. my lease would have ended in jan 2023 but received a call…read moreevery month starting October from Jerry our salesperson. We have been working with Jerry for many years. He advised that if we were to bring in our car in october- dealership would take the rest of the payments and we get a new lease. Well due to life we couldn't come oct or nov. But jerry called every month advising "well take care of the rest of ur payments". We were able to come in dec and get a new lease on a new car. When i asked "are we settled on the previous lease- i was told "yup Dont worry about it". So we left with new car in dec. A few weeks later i get a liability statement that we owe money for the previous lease. I call jerry and he keeps telling me not to worry about it. My husband goes the the dealership to makes sure things are ok. At the of the day, the dealership/management/jerry says we owe money on the previous lease. Why the heck would I bring a car back 1 month before lease is up and get a new car if i still have to make payments for the old lease???? Needless to say- bad communication on the part of infinite of manhasset. And guess what! karma is a bitch because dealership closed. Do not deal with Jerry C!

I asked Gemini, Alphabet's AI model, if there is a connection between North Bay GMC and North Bay…read moreCadillac? It replied, "Yes, North Bay GMC and North Bay Cadillac are the exact same dealership entity operating under a dual-franchise setup. Key Shared Operations * Shared Showroom: The sales departments for both brands are located in the same building at 720 Northern Blvd, Great Neck, NY 11021. * Shared Service Center: They operate a joint, off-site North Bay Certified Service Center located at 1900 Northern Blvd, Roslyn, NY 11576. If you are looking to schedule maintenance, you can generally contact either the North Bay GMC Website (https://www.northbaygmc.com/) or the North Bay Cadillac Website (https://www.northbaycadillac.com/) to reach the same local team." It is fitting to add my experiences on this web page. My horrible experiences with customer service from North Bay Certified Service Center in 1900 Northern Boulevard, Roslyn, NY 11576 I drove my mother's 2018 Buick Encore with her in the car to arrive 1 pm for 2 pm appointment on June 18, 2025 for: * Change batteries for 2 remote fobs, * Change the engine oil and filter, and * NY State Inspection Experience #1 of Customer Service: workers socializing on Wednesday, June 18 2025 Entering the waiting room, I see a group of workers standing or sitting behind the Reception Desk chatting. Guessing that was the area to go to next, after dropping off 2018 Buick Encore to the car attendant. Upon standing in front of the reception desk, one worker asked for our names and to take a seat; no good afternoon or welcome or no offer for something to eat or drink in North Bay Certified Service Center in Roslyn, NY. My mother and I sat in the first set of chairs closest to the Reception Desk. We were not the only customers treated in this matter. Experience #2 of Customer Service: limited options on Wednesday, June 18, 2025 Around 4 pm in North Bay Certified Service Center at Roslyn, NY, we were told that the left rear tire has 2 nails and the front brake pads have only 3mm left; however, they did not have the parts to fix at the moment. We were given only 2 options: Option #1 leave the car with them and come back the next day (Thursday) [Problem with this option is that we arrived in 1 car and I was not in the mood for my mother and I to use the LIRR train and the 'E' or 'F' subway and the Q37 bus to Queens, NY] Option #2 drive home with my mother's 2018 Buick Encore, half fixed car, with 2 nails in the rear left tire and brake pads with only 3mm left and drive the car back to North Bay Certified Service Center in Roslyn, NY on Thursday morning when the parts will be on-site. I decided option #2 since my mother has problems going up or down stairs and cannot stand on her feet too long. Experience #3 of Customer Service: workers socializing again on Thursday, June 19 2025 After dropping off 2018 Buick Encore to the car attendant at 7:30 am, my mother and I walked to the reception desk where there were fewer workers standing or sitting and just chatting among themself. Same treatment as in experience #1, one worker asked for our names and to take a seat; no good morning or welcome back or no offers for something to eat or drink in North Bay Certified Service Center at Roslyn, NY. Experience #4 of Customer Service: carelessness on Thursday, June 19 2025 Around 10 am, we were told by our Customer Rep (not management) at North Bay Certified Service Center in Roslyn, NY that some parts did not arrive in the morning delivery. I asked which parts were missing. He said, "pads." Just stating the parts are missing without an apology from anyone in management to Customer Rep. displays the lack of caring for their customers in North Bay Certified Service Center in Roslyn, NY. And the final straw, our Customer Rep said that he hopes the parts will be in the next delivery...no estimated time for this so call next delivery. Experience #5 of Customer Service: requested work not done Friday, June 20 2025 Reviewing the invoice from North Bay Certified Service Center in Roslyn, NY for work done to my mother's 2018 Buick Encore has the 3 requested items for the original service call: * Change batteries for 2 remote fobs, * Change the engine oil and filter, and * NY State Inspection Plus 2 additional items for: * Front brakes issue, and * Left rear tire After my mother drove to church and back, she commented to me that the life of engine oil is displaying 35%. I double checked the invoice just to make sure this requested work was listed in the Invoice. Change engine oil and filter was the first item in the invoice. I had to see for myself what the car is displaying for the life of the oil...38%. Looking at the windshield, I see the NY State Inspection sticker expiring on July 2025 instead of June 2026. The invoice displays the NY State Inspection as the second item. To experience horrible customer service just go to North Bay Certified Service Center.

Just picked up our second leased car from North Bay. For a new 3 year lease it was only $15 more a…read moremonth, Not too bad. We have been dealing with Joey and he is the only one we will do business with. Don't know how the other sales people are, everyone seems very nice, however Joey is soft spoken, very polite, efficient, friendly and not pushy at all. He contacted us before our lease was up because there were some good incentives to trade in. He explained everything to us in detail and was very patient. Several days later we picked up our new car and Joey of course was there for us like we were his only customers giving us his full attention. We spent almost an hour going over all the new features and helping us setup the WiFi and OnStar and explaining everything. It was such a pleasure dealing with him. If you are in the market for an new Buick or Cadillac, shop around, then go see Joey at North Bay. He will work with the best he can.

Frank is the most honest mechanic one can find. That's on top of the endless knowledge he has. He…read morewill always give you every option available, even if it means less business for him (and more money in your pocket). I have never met a mechanic that actively tries to save you money. His work is second to none, and he is very affordable. He really takes his time with you and your car. I have a truck that had its fair share of problems, and frank pin pointed every issue and it is in excellent condition now.

Wouldn't trust my car with anybody else! Since I have a business in town I meet a lot of people who…read moretrust my suggestions. I've sent so many people to Great Neck Auto and thankfully they all have had only had good things to say. I don't know what I would do without Great Neck Auto and they're ethical business practices. My car, safety and my reputation would be at stake. Thanks guys.