There was a hole in one of my shoes, and it got pretty bad that I needed to get a new pair. I get emails from Big 5 daily, but never really see anything of interest. That is, until the 4th of July when they emailed coupons for $5 off a purchase of $10+. Since shoes are obviously more than $10, I knew I had to go during the holiday to take advantage of that deal, which was good for that day only. I actually stopped by the traffic circle location in Long Beach first, but they didn't have the shoes that I wanted. Rather than choosing a different pair, I went to this location on the southwest corner of 183rd and Gridley. Though not technically a part of Los Cerritos Center, it's close enough that if you park your car on the east side of the mall, you can simply walk to Big 5, which doesn't have many parking spots directly in front. The store is pretty spacious and should cater to just about any athlete for any sport. Since it was summer, most of the sporting goods were swimming related, but I was here for the shoes, which were all the way in the back of the store. Not only did they have the shoe that I was looking for, but they had it in my size too! There was just one box left, and it was all mine! Well, except the lid was badly deformed. One of the employees walked to the back to offer assistance, and then I asked him if I could get a new shoebox for the shoes that I wanted. He mentioned that for the brand, they don't have that many shoeboxes, and they usually get deformed anyways. However, he did give me permission to switch the lids with another box, and so that's what I did. He also directed me to where the seats were so I could try on the shoes before purchasing. The shoes did fit, but I noticed inside each shoe, there was just a cardboard insert used to retain the shape of the shoe before purchase. There wasn't any crumpled paper inside that I've seen inside other shoes, but oh well. Not a dealbreaker for me. The employee did come by again to ask if the shoes fit, to which I answered affirmatively. Though he was kind of hard to understand, I do appreciate how he was there to offer help when needed. Checkout was a breeze. The cashier scanned the shoebox and then my coupon before completing my transaction and wishing me a good 4th of July. Good visit overall. If they didn't have my shoe size, who knows if they would have had one in the back? The two employees I mentioned in this review were the only two I saw working that afternoon, and if that's the norm here, I can't imagine how they would be able to handle a full house. Even though the Lakewood location is closer to me, I would definitely be willing to make the farther drive next time I need a new pair of shoes. read more

Big 5 Sporting Goods - Storefront - Sporting Goods Near Me - Cerritos, California

Just came back from a visit to Big 5 and all the female staff were extremely rude and didn't seem to want to help our program out. I get getting too many people early in the morning could be overwhelming but I don't think we were being too chaotic just asking questions regarding our equipment. read more

Poor costumer service . We walked in they didn't acknowledge my kids and I . We asked for helped and they looked so bothered to help us . Recommend a different location for your sporting needs. read more

Called for an item check, they had one left and held it for me. Friendly, helpful customer service.

December 30, 2022 looking to purchase some HI Tech brand hiking boots. Provide it was excellent customer service, large variety, a selection of shoes, equipment shorts, shirts, hats, etc. etc.. I highly recommend this location. Plenty of selection of all your sporting needs read more

The female manager with glasses on was very rude and unprofessional. She doesn't seem to like her job.

Came here looking for a stun gun and pepper spray. Cause let's face it were coming on some troublesome times. Michael assisted me and was amazing. Very knowledgeable and straight up. Told me the difference between pepper spray and gel and broke down stun gun knowledge. I was in ans out. Felt very comfortable with Michael especially since I knew nothing about either of the items I was looking for. Thanks Michael! read more

Big 5 Sporting Goods - Time for some protection. Thank you Michael for showing me how to prepare. - Sporting Goods Near Me - Cerritos, California

Everyone was super helpful and friendly. They had a good selection of merchandise, but the selection of sizes was kinda lacking. Overall a good experience though with easy parking. We were mostly able to find what we needed and got assistance finding the items we couldn't find on our own. Great staff! We'll be back if in the area. read more

Haven't been at this store for awhile but my previous visits has been somewhat pleasant. However today there was a noticeable lack of customer service & willingness to assist. I had to ask for assistance even though it was not busy. The employee appeared indifferent as if I was wasting his time. There was an obvious lack of enthusiasm among its employees. This store needs to be retrained for customer service starting with the manager. I hope the corporate office is reading this review and do something about it. This store needs a wake up call & its employees be given sensitivity training. read more

Kudos! To management! The layout of the store is similar to the other Big 5 stores however this store was clean, it was bright and it didn't smell like a library. We walk in and were immediately greeted by an employee his name was David. Right when we stepped foot in the store he says " What can I help you with today?" We told him what we were looking for, he responded "right over here" very courteous and helpful. He walked us right over to where it was and continued to assist with finding other things we needed. Evidently this employee understands the importance of customer service and how it directly impacts the sales as wells as the profit of that store. Certainly this employee David knows that if you're coming into the store it's because you're buying so he's making sure that you're finding it and buying it from them not Dicks Sporting Goods a few feet away. Kudos to who ever hired him! Great Job! Definitely coming back! read more

Big 5 Sporting Goods - Sporting Goods Near Me - Cerritos, California

I came to this location because I have not gotten great service from other locations. Huge thank you to Nick who greeted me as soon as I got to the boot section. Asked if I needed help, got me 2 sizes to try on. I ended up asking for a other size as well. Nick was so great. NEVER made me feel like I was bothering him and didn't hover over me either. As I was walking to the register I was greeted by another employee, asking if I had found everything I needed. Then the cashier asked the same. This store will always get my business, even though it's 6 miles farther, it was worth it. GREAT customer service. read more

Big 5 Sporting Goods - Response Men's 6" Delivery boot - Sporting Goods Near Me - Cerritos, California

Michael has excellent customer service skills. He was kind enough to take the 2 zero gravity chairs out to my car, and wait with them till I finished paying for them. When I came back today he assisted my spouse, and I with buying tennis rackets. He is just a pleasure to see every time I come in the store. read more

I was thoroughly impressed by the customer service I received over the phone by Aijia. I was told that these hiking boots I wanted were there,so before I made the trip over from the Buena Park store,I called to confirm. Aijah,professionally took my call,went to physically check on that they did in fact have in stock,but checked that both the boots were correct size,and offered to leave at from counter so I wouldn't have to go looking for them!! WOW,I was impressed with this store customer service,and professionalism. Upon entering the store,I was greeted by cashier,her name is Miranda. Miranda was cheerful, and seemed really happy to be working there. It obviously shows,this store works hard on teaching their employees that customer service is key. I asked if Aijah had left some boots for me,that I had just called within 30min. She said,yes,these boots are here. I WAS IN N OUT within 4minutes!! I literally drove from the Buena Park ~Knott store for 30minutes out of my way,because they couldn't get this simple transaction right. This store,very on point! My new Go To Big 5 store. Clean,professional and customer satisfaction 110%, keep up the great work. read more

Big 5 Sporting Goods - My new hiking boots! Very comfy! - Sporting Goods Near Me - Cerritos, California

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Worst experience ever . I've been waiting for some one almost 15 min to give me fishing reels but nobody came to me . read more

Lately I've been involved in many sports, which has come to me looking for sports equipment. This location is one of two I frequent, this is also the better store, and I'll tell you why. Tennis, camping, target shooting, hiking, and other various sports and activity equipment. I appreciate that the store has a selection, but not overwhelming choices to make. Store is clean and organized. Merchandise is well stocked and arranged neatly, and seems to be kept that way. The manager that helped me was knowledgeable, but acted like she didn't have the time of day to help. Rush rush rush:( Now the ugly. The regional manager should see that employees are motivated and well trained, which they are not. I wanted to buy ammo and the employee didn't know if they were allowed to sell it to me, or if a manager had to, (no, the employee wasn't new to Big 5). Store carries shoes up to about a size 14, but socks 9-12 only, why? I heard 2 men come in and ask for larger socks, that's pretty silly. There aren't many spaces for parking out front, but it seems to be enough? Handicap-there is parking and isles are just wide enough to meet ADA. read more

Plenty of parking here should be pretty easy to find a spot. Unless maybe for Black Friday where the mall might be backed up besides that should be good. Came to get some socks cause if there 1 day deals and sure enough they had them in stock and plenty to go around. If in the area will definitely come again. read more

Located on the outskirts of Cerritos Mall, this Big 5 is pretty darn small. I walked into the store and Ms. Employee managed to give me a little grunt to greet me. I found what I was looking for within 30 seconds. I thought I'd see if they had any Adidas or Nike shorts on sale. I was done in 30 seconds - they had a total of one small circular rack of shorts for men. The clothing section for me was probably smaller than your dining room area. Very very limited selection of items here. It appears that the biggest section is their hunting / camping section. I hastily checked out and Ms. Employeee again grunted a thank you. I was done in 3 minutes. Easy fast transaction. read more

Happy New Year Michael B. Thank you for your continual professionalism and kindness despite working during stressful times with long lanes of people. May God bless you and your awesome staffs with good health and thrive this New Year read more

I was there last night 2/14 & the closing cashier working was so RUDE & UNPROFESSIONAL. Didn't get her name but I didn't not like how she refused to help apply a discount. I used to work at the Carson location so when you say you "can't" do something so simple like apply a discount I know you lying ! If you refuse to help & have a bad attitude STAY HOME with your UGLY ATTITUDE read more

Customer service is awful. Every time we go here we have a negative experience and this time we realized if we have to go somewhere else and spend more, it is worth it than continuing to have a terrible outcome. This time we asked for the 10% off if we join the e-team. However the sales rep said it only applies for next time. When I told them it doesn't say that on the coupon he said 'Oh' but didn't care to change anything. Also when we arrived the wife had to go get someone to help us as there was no one around. This place is the worst. read more

This big 5 needs to re train Angelyca the cashier. Extremely rude from the second i walked in. Rudely asked for the bag for our exchange. When we did our exchange she asked if the size small was tried on because it smelled like perfume with a major attitude Then continued to do the exchange for a size large after trying to loudly embarrass me as if I did something wrong. The original purchase was bought the night before and she was acting like this was our fault. I asked her to look at the receipt since she was acting so hostile about it. Even the sales rep there was the same person from the previous night. Never coming back. read more

Just started on my fitness journey and decided to go to Big 5 for my equipment. They have great customer service and it's always a pleasure shopping here! Michael always offers to help out and give me the best tips on equipment that would suit me. Love this place so much! read more

We always find things in stock. Calls are answered quickly. Staff is very helpful. We recently purchased last min. camping gear and found the items and sizes we needed. Remember to look forward an online coupon before you check out. You can always find one online! read more

Have to say one of the worse customer service experiences I've had. Walked into the store to purchase shoes and there were 4 employees not doing nothing at all. One Hispanic employee walked past me, never asked me if I needed help or nothing. He just walked to the front of the store to chat with the others. Oh and did I mention there was only 1 customer in the store besides me. Worse place to get your sports items. Best to go elsewhere. read more

I don't normally come in here because I always get bad customer service. Last night was no different. We had just come from a disappointing Sports Chalet and I needed soccer shoes for my kids. My daughter went up to the front to find someone to help us since there was no one in the back of the store. There were maybe 3 employees in the store that I could tell. She found what appeared to be a manager and told him her size. He brought a different shoe in another style and didn't make mention of it. Kinda rude. I also need a pair for my son and the display fit fine. Before he walked away I said, "While you're here, can I trouble you for the match to this shoe?" He turned around and sighed as if I was inconveniencing him. He asked where I got the shoe from and I said the display which is why I'm asking for the partner. He told me the youth soccer shoes were in a different area. How was I supposed to know that? At least he got the shoes for me. Luckily my daughter's shoe the guy brought fit so we were on our way out until I remembered they needed new shinguards. The selection here is limited, and were pricey for youth sizes. There weren't many in adult sizes. I got them at Dicks for half the price. read more

was waiting in line for a couple minutes making a return with 1 person ahead of me...when it was my turn, man walks in asking to make a return. manager takes that customer before the customers waiting in line. ended up waiting 5 more minutes. some people are so dumb, its almost funny. good job manager, never going to big5 again. manager was working at 2:20pm on 3/6/2021. short dude with glasses. looked real dumb read more

I had to do an exchange today. All staff members including supervisor are SO RUDE. Especially coming straight from their Lakewood location (they didn't have what I needed), where everyone is so friendly, their customer service is excellent. I will never shop at this location again, ever. read more

I prefer this location to the one in Lakewood. The store is cleaner and both the employees and fellow shoppers seem friendlier. Parking is better as well. I went in on Father's day, Sunday, and bought three pairs of athletic shoes: Asics, Starter and L.A. Gear, and all three fit very well. For less than $80.00 including taxes (there was a $10 dollar off coupon for purchases over $50.00) I got three pair of great fitting, great looking shoes. read more

I'm surprised at how long this place has been able to stay in business. It's a small store packed with a bunch of crap - or so it would seem by the way put everything so unorganized. However, if you are willing to look, I think that you can get some good deals here. But like I said, you have to look because everything isn't laid out nicely like it is at Sports Authority or Sports Chalet. And, if you are looking for a job as a Manager Trainee, the sign is up on their window ---- just as it has been for the last couple years (from what I've noticed). read more

They never seem to have any good airsoft selection but id expect that. I bought my hiking boots here and they have been good. Other than that nothing special just basic sports accessories. Wish they had a bigger cycling section, and the shoes are great. Not much parking only bout 3 spaces but you can use the malls parking. read more

This is the worst of all the Big 5, i have only attempted to use this store a few times because i drop my daughter off at work in Artesia. The parking isnt to good, its a shared lot with alot of small businesses. Everytime its the same thing, u enter and no one says a word and theres usually someone right at the register like today, they just dont speak. The walk from the front door to the back of the store where the shoes are located not 1 person asks if they can help or just hello, same thing on the way back to the front. Im usually looking for workout gear and sneakers. They never have a good selection of shoes even tho the Sunday paper says different. They have an ok selection of workout clothes. Getting help in this store is next to impossible. Your best bet, just go next door to the mall, better selection and customer service. read more

Worst retail shopping with horrible customer experience. First off I'm trying to buy shoes so I go to the back and ask for a pair of shoes one of the guys whom I wish I got his name, says okay so he goes to the back and literally one second later comes back from the back room and says we don't have the shoe size I'm like bro? I just saw you literally walk in and out from there wtf but okay. Second I'm ready to purchase some things and the two girls on the register acknowledge me so I'm patiently waiting my turn they both called next while looking at other customers whom they allowed to practically cut me so I just dropped their trash and walked out without buying anything. Definitely not going back there again. read more

It's nothing special. The staff stands around chatting with themselves. Not experts in any specific field, just a bunch of kids with jobs. And that's okay! The store always feels cramped with too much inventory. The prices are average, but some things can't be found other places. read more

Like this Big 5... well, like all Big 5 for their various items they carry. Check your Sunday newspaper & most likely then not, there will be items you need on sale.. I'll get my boxing gears to gym apparels when on sale.. Shoes are always on sale as well. Not necessarily to my liking for shoes but they are cheaper than other sporting stores. I even bought my punching bags fm here. Got a deal for the floor display ! Ammos are most likely on sale at any given day. Although, I get mine fm other Big 5 on Knotts since this one tends to run out.. Let's see.. I even got my driving glove in winter when it's chilly outside.. Overall, for general sporting goods, this is my sporting goods. read more

Most of my outdoor gear is from Big 5. I have a few knives that are exceptional. They have saved the day a few times. I buy alot of my workout gear from here too. They always have great sales. Favortie place to shop :) read more

They helped me set up my new bicycle I got. I was looking at different stores and Big 5 had the best price for my new bike AND it came with installation. read more

Bought a sports duffle bag here. Irene was very helpful. Was in n out of the store in 10 mins.

I must say the Big 5 sporting goods store on 183rd in Cerritos is hands down the absolute best out of all the stores in this chain I have visited. Michael the store manager does his best to greet everyone person that walks through those doors. He combs the store to make sure each and every patron is not only cared for but satisfied with their purchase. He assists by giving all the specs on the item which helps makes decision making easier. Especially for someone like myself who know absolutely nothing about workout equipment. His staff are supper helpful making sure we are not left standing and looking confused about the items we are looking to purchase. Michael really goes above the call of duty when it comes to his customers. You can always tell when people love what they do!! Michael thank you for you help tonight I really appreciate everything. You are the best!!!!! read more

Very unprofessional employees. I walk in 3 female employees are laughing away. No regards for customers. As I was checking out Angela decided to grab my phone for a discount code. It's COVID season IDK if she's infected and decided to touch my personal belonging. I called to speak to the Manager Celest who seemed not to be bother by the unprofessionalism. I will avoid this place. read more

I went there yesterday to look into buying some hiking boots. It wasn't that crowded, in fact there was only one other small family getting shoes for the father. I know nothing about hiking shoes, and it was quite obvious. The sales guy walked in between me and the display wall 4'feet in front of me. Didn't tell me "I'll be right with you ,can someone help you?, do you need help?, give me a minute and I'll be with you, HELLO" I don't expect to be waited on , but at least acknowledged. I looked at him, and nothing. I left. It's true, you get what you pay for. This place is like a Big Lots for sports. The other employees up front were nice though. If your selling something you should know everything about it. If you're not happy working with people, get a job in a warehouse. read more