I've been a customer at the Santa Rosa fleet feet and have been buying my running shoes at FFSR…read more since 2003. They've helped me get ready for more than a dozen marathons and other races. This is not just a retail store, this is a place where active people can come to be a part of a community. I recently visited the store because I needed to be fit for a new running shoes as the brand I had been using discontinued my shoe model. As a long time marathon runner, I know that value of having the proper shoe for my gait body mechanics. The store offers a state of the art analysis to scan your foot anatomy as well as record your stride / foot strike to see what type of shoe you may need. The process takes about 30 minutes as the next step includes trying out the shoes which are designed for your specific needs ( neutral/ stability etc). This level of service is complementary; no purchase necessary. In addition to their gear, the store also offers a variety of training programs to support novice and experienced runners/walkers. Many participants became longtime friends. If you're looking to get started with a walk or run program or just need some new gear, this is a great option.

Stores like this shows why brick & mortar shops go out of business and people shop online instead!…read moreI would rather order ten pairs of shoes online, try them in the comfort of my own home and return the ones that didn't work out than to step foot in Fleet Feet again. The moment I entered, no one greeted me (though, subsequent customers all got a warm "Welcome In"). I waited in line at the cash register while a customer was being checked out with employee #1. Customer left and employee #1 says there are 2 customers in front of me. So I walk around and check out their shoes. I was referred to Fleet Feet from my podiatrist who recommended I come in for Oofos. I do not like to wear socks (unless going hiking, I wear socks with my Altras) and just wanted a pair of slip on shoes for everyday wear. I saw Oofos had a pair of slip on shoes and thought I would try those on so I waited. I watched 3 customers come in and they were all greeted with a "Welcome In". I watched Employee #1 help a customer in front of me and employee #2 help the second customer in front of me. Employee #3 was finally done and walks up to me and tells me "My shift is over, employee #1 or 2 will help me when they are done". I waited for 30 minutes, had to renew my parking too! It wasn't just the wait, I dont mind waiting for good customer service. At around the 30 minute mark, employee #1 who was still with his customer, walks over and asks how he can help me. I felt like he was just trying to push me out at this point. Why are you NOT giving me individual attention as you are with your current customer? I told him I have bunion pain and looking for an everyday slip on shoe. He did not suggest any items to help with my bunion pain. He did not even acknowledge my bunion pain. I mentioned I dont like wearing shoes with laces and noticed the Oofos had a pair of slip on shoes I can try. He told me to go to Beck shoes instead. I asked if I can try on the Oofos slip on shoes. He said they are limited sizes (I found out after, because that style was discontinued) and grabbed me a pair of 7.5. I tried it on anyways but it did not fit because I am a size 8. I put the shoes back, walked out the shop and will never be back again. May I suggest that Fleet Feet operate on an APPOINTMENT ONLY basis given the individualize one-on-one service that can take up to 45mins-1 hour. They have a foot scan and that can take up to 10 minutes to scan, interpret the data and explain findings to their customers. I was not offered the scan either so I will not be back!

We were in town for the weekend and I needed shoes for a holiday party, and this store did not…read moredisappoint. The shoe selection was great, especially the sale section with an extra 30% off already marked-down styles! On top of that, they were running a gift card scavenger hunt, and I ended up winning a $25 gift card that needed to be used that day, which was such a fun surprise and perfect timing for the holidays. They have options for women, men, and kids, each with plenty of discounted styles to choose from. The staff was friendly, offered help while I was searching for heels, and even came over to congratulate me when I found the gift card. Overall, a great shopping experience!

When you shop online it says you can return to store and not pay return shipping. What they DON'T…read moretell you, is that they do not refund the initial shipping charges. So best to go there in person. A bit deceptive.

Signed our eldest daughter (6) up for soccer. Her very first sport she's ever signed up for. We had…read moreno idea what we needed or really anything about anything. Victoria at soccer and sports has just been nothing short of amazing. She's super knowledgeable and friendly. She got us all set up with our new gear (cleats, shin guards socks etc.) and my daughter is super happy and excited. Really grateful for the amazing customer service ! Highly recommend

On our way to an out-of-town game, we realized the kid hadn't packed goalie gloves. A local person…read morerecommended this spot, just off the freeway and I immediately had doubts due to it's seemingly random location. An office park? Also, it is small. But, as I quickly learned, very well curated. A gentleman came over while we were perusing the gloves, asked a few questions about the league (and determined that we were playing on mostly turf fields), and went over features of certain gloves. Like, really got into it - in a way that you'd not quite find in a big box store. I realized that this is a benefit of a specialty store: Focus on one thing and be great at it. They are. The kid absolutely loves his new gloves and they even impressed his much-more-reserved dad. If you're in the area and need soccer gear, it is well worth a stop.

Martin was Awesome! Helped me with my golf needs! Was friendly, helpful made me feel Valued. Great…read moreEmployee!!

Chris in the shoe department was immediately extremely helpful trying to help me find exactly what…read moreI was looking for. In spite of my specific needs he very quickly gave me several recommendations and helped me find just what I was looking for. All this while helping three other people and not making any of us feel forgotten. 10/10 would recommend and will go again.

Quite a lot of selections for a store of its size, and the staff are super-friendly and…read moreknowledgeable. Don't let the name fool you, they have many brands, not just Birkenstock. Everything I bought here has been of excellent quality. Good shoes are not cheap, but if you catch a sale, many items are quite affordable.

This store has been a part of our lives for many years (both my wife and I). The service is great…read morewith surprisingly knowledgeable sales people. The selection isn't huge but they make up for that with the quality brands being offered. That combination equates to value for me. Could you find better deals online? Sure but shame on you!! Shop local and support small businesses

This is a really great running store. They had a great selection and the people that worked here…read morewere super friendly and knowledgeable. I went in looking for some plantar fascia socks. We were chatting about running shoes and we started talking about triathlons. I appreciate when people at the store have actual experience in running and other endurance events because I can take their recommendations more seriously. This is an A+ store. I would definitely go back next time I am in the neighborhood.

HRC is not just a running shoes store, it exists in the promise to build a runner community. I…read morestarted off buying shoes, join their weekend trial runs, then racing at Lake Sonoma and beyond. HRC brings all runners from all walks of life together. Highly recommend their store and services.

Love, love, LOVE this place! Great quality jerseys at reasonable prices. We were able to order…read morewhole kits for the boys and they look so good on the field. The kits include the jerseys, short, and even the socks. I will definitely be coming back next season to get the boys new uniforms!

Came here today to get my son his first set of soccer cleats. The man who helped us was very nice…read moreand knew what he was doing. He was very patient in helping us find the right size. We are very pleased with our new soccer gear and can't wait to get on the grass and play!

I drove, 20 minutes, arriving at noon on a Wednesday. The sign clearly states open 7 days a week,…read morefrom 9-6. It was closed and remained that way for 15 minutes. No "Out to Lunch", "Be Right Back" or any helpful information. Poor customer service and waste of my time. This is why people use Amazon Prime, for better prices, better selection, and fast service, with great return policies, and no attitude of the red baseball cap wearing kind!

It's temporarily closed now so no fishing stores in Sonoma county , guess we have to to expensive…read moreDicks sporting goods or locked up Walmart to get Ang fishing related gear