80 year old steel pipe full of 80 years of stuff finally rusted. We tried to patch it ourselves and when that failed called another plumbing business who never showed up. And we are so glad they didn't. I called at 7 am on a Sat got an 11 am appointment. And he called at 9 ish and said he was in his way. The work was completed in under and hour was priced just right and we couldn't be happier This is a family business not a chain or franchise. The service we received was top notch. read more

This review is specifically for our technician Gabriel. He is an awesome guy & I truly appreciate his professionalism & expertise. I own a condo and had a drainage issue the other day. I called around to a couple of places & Big Apple was able to get me in the quickest. Gabriel showed up earlier than the scheduled time, diagnosed the issue & walked me through all of the possibilities. He wrote up the estimate & explained everything on the spot. He was able to snake my lines right away and so far everything seems to be working properly. On top of that he is just an all around awesome person & a true asset to the company. This guy deserves a raise. Thank you Gabriel!!! read more

I can't recommend this guy enough. This review won't even do this man justice. Jason came to my house and gave me an estimate and stuck to it. He did a nice job, he's clean and organized, and he's knowledgeable. The one time I didn't use him, I actually used amazon home services. The plumber for amazon home services cut so many corners, we ended up with a leak that destroyed our cabinetry and floors. On top of that the amazon home services guy used our bathroom and left poo in the toilet. He dragged dirt all over our house and also he left a mess all over our house when he installed the water system. Jason came out and wrote up his testament of what had happened and took care of the leak swiftly. Now that we have $10-30 thousand dollars worth of water damage we have learned our lesson. A) never use amazon home services b) always use a five star plumber and that's what Jason is a five star plumber. My review is longer than most. I cannot be stopped. read more

Excellent! These guys immediately responded to me in the Yelp app. They gave me an estimate and then an appointment the very next morning (to which they were early). Not only did Disraely, the technician, explain everything he was doing, he suggested I video the process on my phone if I wanted to flush my water heater myself. Who is that nice anymore? I really appreciated that. It only took an hour for the process, which involved a power flush and descaling of my inline water heater. This was what I was hoping for. I am blown away by the wonderful customer service. He cleaned up and left the pump kit with me as well as the bottle for the descaling solution and suggested I could get it cheaply on Amazon. Holy cow! The next time you need a plumbing/heating guy, call them! read more

Noticed leak this morning in my basement. Called and talked to the owner, Jason. This was my second time using them. Jason told me he could get a technician out between 3-4pm. Technician showed up at 2:45, perfect. He let me know he was enroute a few minutes early. My technician was Alex Georgopoulos. He was very professional and friendly. Walked me threw every step out what he was doing. Job was completed and he double checked several times to confirm no leak or any additional leaks on the pipe. I have very old pipes. I would definitely recommend them and use them again read more

These guys are truly amazing and just exceptional human beings. I saw a call for help from a disabled, elderly neighbor on Nextdoor. Her tub diverter had failed so she was unable to use the shower. She'd gone two weeks before reaching out for help. When I saw the message I wanted to help but my wife and I tested positive for COVID in October and I was worried I might unknowingly expose her. I started calling plumbers but no one could get to her before the end of the week. I called Big Apple and told them what was going on. I asked them to work with her for scheduling but to bill me directly. I didn't realize I had been talking to Jason, the business owner, until his tech Jacob called me from her house to tell me they took care of her and there would be no charge. "I hope you have a Happy Thanksgiving, Sir" is what he said. I'm thankful for these guys. They're a genuine class act. read more

I was Charged $300.00 for these guys to send out an inexperienced plumber who cut a hole in my wall away from the problem area which was my main line this was already established during initial phone conversation then proceed to tell me there was nothing they could do the job was to big ,call a contractor . read more

I would not recommend this company. They charge a $39 fee to come out and give you a price. The prices they quote are outrageous for the work to be done. Find a company that will quote their services without a fee. This really felt like a scam. read more

I scheduled an appointment to have a sink and faucet installed, and they were not even able to give me a price range over the phone. The person on the phone told me it would be $39 for someone to come out and look, and that fee would be deducted from the total if we were to move forward. I thought it was pretty annoying that they couldn't even give me a range of a few hundred dollars, especially since I explained exactly what we would be doing over the phone, but fine, I could do my own research to get an idea on price. I found that the national average to install a new sink is $394, with most homeowners paying between $216 and $584, so I figured the price would fall somewhere in this range. The plumber who arrived was very friendly and professional, but upon arrival and a quick look told me it would be $986 to install a standard top mount drop in sink - and another $300+ for the faucet. This is absolutely outrageous! I just threw away $39 and could have easily avoided that if the company would have just answered a simple question over the phone and perhaps requested a photo before sending someone out. What a waste of my money and waste of this plumbers time. This company is a joke. read more

Very professional service. The technician showed up on time and notified me ahead of time of his arrival. He fixed my issue and even gave me estimates for a few other things I needed done. I'm adjusting my initial review because this plumber is very expensive compared to another plumber I used at a later time. read more

Big Apple just finished up two major jobs for us, including re-piping an entire house and service line. Gabriel and his team were fantastic! They were communicative, upfront about pricing and the potential risks involved with our repair, punctual, and professional throughout. In addition, Gabriel stayed late to ensure that the job got done the same day. We will use them again in the future. read more

Just purchased a home and had a leak coming from our copper waterline pipe connected to our fridge. We placed an emergency after-hours call which was $140 just to get someone out there. I was warned in advance about this, so, fair enough. Our plumber, Gabriel, arrived and was pleasant, polite and friendly. Unfortunately, this is where the positivity ends. He spent the entire time looking at our waterline in the basement and assessing how much it would cost to replace the entire thing - instead of focusing on the leak problem which was up by our fridge. I felt like he spent all his time figuring out how to upcharge us on the job instead of focusing on the actual problem. He quoted me at $1,000 to fix the problem "properly." I asked him to send me some estimates and we'd decide what to do next day. My wife's grandpa and dad are both handymen and know a fair amount about plumbing and said the estimate provide was incredibly outrageous for the problem. We ended contacting another plumber and they did exactly what Gabriel was proposing but for $100 flat. Do not be deceived by the friendly customer service - they are just looking to rip you off. I understand the job may slightly vary in price, but charging 10x the actual cost is inexcusable. read more

My wife and I can't stop talking about the professionalism from these guys, sent a photo and text of the tech coming. Put my mind at ease about who will be in my house. Direct communication from the tech about options and what the potential situation was (although we believed to know already) went the most direct route to find a clog in our master sink/toilet/shower drain that connected together in our basement. Jacob did a great job snaking the drain and resetting our toilet. Gave us his straightforward concerns about potential for pipe replacement but didn't try to oversell us once we got the problem fixed. Much appreciated, straightforward, fair price for the professionalism we experienced. We will be calling these folks in the future if the need arises. read more

We had a compression valve under our bathroom sink that wouldn't stop dripping. I tried to replace it myself but it was STUCK. No amount of strength would get that thing off. So I tried to reassemble it, but now it leaked a lot more since I fussed with it. So I couldn't open the main water valve without some serious flow from under the sink. Now I'm in a pinch. So I called Big Apple since they had great reviews on yelp. A technician, Disraeli, was able to come by within about 40 minutes (this was a Sunday evening). Disraeli was great, very friendly, professional and understanding. His work was flawless as well. For that I'm definitely grateful. Jason, the owner, was focused on making sure we were satisfied customers. He made sure that the service was provided at fair price. This really helps us while being in such a pinch. TLDR- helped within the hour on a Sunday, didn't charge us an arm and a leg for it. read more

I was really happy with Big Apple service. The technician they sent, Disraeli, was exceptional and explained everything, gave me options, and didn't push me to buy anything or any service. The work I ended up having done was a leaky bathroom faucet that has been fixed twice before by amateurs of course the repairs didn't last. He also replaced a poor valve in the main waterline that I asked him to look at. He came the first day I was available in the morning and I had everything fixed before noon. I have to to do the garbage disposal replaced it by myself, since I already bought the parts, and He gave me some free advice on a garbage disposal replacement. I am definitely considering Big Apple my new plumber. read more

I called Big Apple Plumbing to come out and assess the plumbing of my new water main, that Denver Water installed after I found water leaking into my basement. They were able to get me on the schedule right away. He showed up right on time and was able to assess the situation and give me his professional opinion. These guys are great! Highly recommend! read more

Woke up Sunday morning to my water sensors alerting me of a leak in the basement. I reached out to Big Apple and 3 others and BA was the first to get back to me. They were available to come out and completely replace my old water heater within hours. Jacob showed up right on time and did a phenomenal job of replacing the unit, with zero issues and within the estimated timeframe. There were no surprise and the customer service was excellent all the way around. Thanks Big Apple! read more

These guys are awesome! I had an appointment with another company, Plumbline scheduled for last Friday as I'm have a gas range installed on Monday. Friday morning, for no reason, Plumbline cancelled on me with a reschedule for the following Tuesday. I called Big Apple at 11:30 on Friday and within an hour they were at my place, did the work I needed and were done by 2:45. I was very impressed. Same day service, fast and professional. I will be recommending them to anyone needed their services. Thank you for a job well done. read more

Mom had a clogged drain here's what mom had to say: Very happy with big apple plumbing. I called early morning regarding a clogged drain and the technician was at my home by 1:00 that day. Alex G. was professional, knowledgeable and efficient. He explained the service needed and made sure all drains cleared before leaving. Their price very reasonable. I would use them in the future. read more

My wife called in the evening around 9pm. Got an appointment for the next morning at 9am. Great response . But when Gabriel got there and gave me a quote for $645...to diagnose and remove the toilet, etc with no warranty for damages or resolving the problem. She turn down the service and paid $45 for dispatch fee. got a second opinion and problems solved in 1hr for $150 with out having to do major work on the toilet removal. Always get a second opinion and should never agreed to pay for a fee not having to do anything. Yes, that's why she paid the $45, no questions about it. I changed my 1 Star to 3 stars for fast response. read more

Very friendly, responsive, and they did a great job at a fair price compared to others we had reached out to. The scheduling and project went very quick, and the plumber was a great guy to deal with. read more

I checked Yelp prior to calling Big Apple (BA) plumbing. I needed installation help with a new laundry room sink, a new kitchen garbage disposal and a new kitchen faucet. I was advised the original BA plumber was diverted to assist a colleague with a flat tire. Cody arrived an hour later. He subsequently provided an estimate for the work. The quote was expensive. It may be competitive...difficult to know when you call a plumber once a year or so. I was thinking of rejecting the quote but a slight discount was subsequently applied and I accepted. Cody knows his trade. He went right to work. He replumbed the laundry room sink, and successfully installed the disposal and faucet. He cleaned up his work areas and was friendly and professional throughout. I recommend Cody from Big Apple Plumbing. read more

These are the people you wish you could hire to fix everything in your house. Always professional, timely, thorough, and trustworthy. Gabriel will walk you through what he finds as well as write up a detailed report for your records. They have been our reliable, go-to for everything plumbing related for years now and always get out to check our issues quite quickly (even when our heater broke in a below zero week long snow storm). Thanks team! read more

Really appreciate them helping me assess a problem I had with my plumbing. Looking forward to working with them in the future. Professional, masked, red booties and helpful read more

Honest and fair. Professional. Arrived within window and provided a correct assessment.

BUYER BEWARE! one leaky pipe to be fixed in a bathroom sink costs over $700 to fix. Another well respected certified and licensed plumber did the same job at 10% of the cost. SHAMEFUL that they'd charge such egregious amounts! I have learned the painful lesson of ever going to plumbers like this ever again. DO YOUR RESEARCH AND DON'T GET SUCKED IN! read more

Our family was fortunate to have Cody Mattern and Disraeli Macias from Big Apple Plumbing help us out with an urgent project. Our home in Park Hill is nearly 100 years old and many maintenance issues require great patience and good problem solving ability. Both Cody and Disraeli were courteous, communicative and competent. I recommend these two young people and their company, Big Apple Plumbing and Heating. read more

As new home owners, we had a need for a plumber. And boy 'o boy did this company and specifically technician Gabriel come thru for us! We'll definitely use them for all future plumbing needs. Highly recommended! read more

These guys are the only guys I call for plumbing issues for my places. They're dependable, I trust them, reasonable, and professional. Gabriel took the time to follow all disenfecting best practices when entering... even when I forgot. It was much appreciated. I call them every time. read more

I did short notice call, The staff (Jacob) who visited my home were professional and knowledgeable. When scope of project expanded due to hidden problems they were able to arrange for additional staff to come the same day. I was impressed by the quality of the equipment that they had access to on short notice. I liked everything except the prices, its not too high but could little bit less. read more

Our toilet needed to be fixed and my husband had purchased a part that he believed would fix it but he is so busy I decided to ease his workload and hire a plumber. Jacob was very courteous and wore a mask, booties, etc. He agreed that the part we had purchased would fix the issue HOWEVER there would not be a warranty if I did not spend the additional $$ to use their part. I figured we would be o.k. Well of course it didn't fix the problem and when I called Jason, the owner, what I heard him say is that I should have used their part so it would be under warranty and that I would have to pay another trip fee and additional labor fee as the part must be defective. If the part was defective wouldn't that have been evident once the repair was complete? A very expensive lesson learned - we should do our own repairs. By the way...if you do not want a review, good or bad, do not invite your customers to leave one & then state it is slander for what they interpret from a phone call. read more

I accidentally left the hose on the tap when we got the first freeze of winter, and burst the pipe. I'm a DIYer in most things, but it was clear I was over my head with this, so I went looking for a plumber. Big Apple had good reviews, so they were my first choice. I couldn't be more happy with my choice. Scheduling service was ridiculously easy. I requested a quote through Yelp, and within minutes I was chatting with a representative about my problem. He dropped a fair quote on the spot and scheduled a visit for the first thing the next morning. The technician, Jacob, was extremely courteous and professional. He arrived on time in a COVID mask, got the information he needed, and was done with the work in no time. The repair cost was exactly as quoted, with no hidden fees or upsells. read more

Called at 5 pm on a Saturday about an awful smell that had been coming from under the kitchen sink for over a week. I had tried every possible internet remedy for a foul smell coming from the pipes but nothing worked. Jason asked me to text a picture of the plumbing below the kitchen sink and he diagnosed it and gave me a simple solution to the problem that I could fix myself and avoid the expensive cost of an in home weekend service call. Thank you so much!! read more

Royal treatment at royal prices. Pros: * Quick availability, even on weekends * E-mail sent with photo of technician saying they are on the way * Technician clean, expert, and very quick worker Cons: * Price is 3x the going rate. Prepare to mortgage your house for simple plumbing jobs. read more

Hot water heater replacement Wow! Fantastic job. Needed a new hot water heater on the first freeze/snow of the year (of course.) Big Apple scheduled me for next business day service, with a tank/install at a flat rate (which means no pressure to buy additional stuff I know nothing about) and the guys were on time, polite, fast and did great work. Of the 5 quotes I got, Big Apple was on the higher end of the range (but not the highest) but frankly I'm happy to pay for the service and peace of mind I received. Thanks Big Apple- highly recommended!! read more

Worst plumber I've ever experienced. Charged $120 to come to our house to literally do nothing. Was told we would have to pay more to have him stand under the house while we flushed a toilet to see if it was leaking because it is a "diagnostic" fee. He was not interested in helping us- only interested in trying to sell us a new water heater. Long story short- sent him after (after having to pay $120) and called AAA plumbing who were much better. read more

My husband and I had a bad experience with this company. Our hot water heater broke. We called a friend in the roofing/construction business and he recommended this company. The tech who came out was very nice and did his job. We were shocked at the price at which we were told was their baseline price to remove, pick up and install a new water heater. The tech called his boss who is the president of the company. All we were trying to do was have him break down the charge of $2,000. We just wanted to know how they arrive at this number. He was short, rude, dismissive and not at all willing to work with us. He then proceeded to text and call his tech repeatedly to get him to go to another job. We heard him even though he wasn't on speaker, telling his tech to leave our house. They didn't need our business. Whatever. Bottomline it was POOR customer service. We got another company out here and they did the job at 1/2 the price. They were super friendly and they didn't need a permit as the owner of Big Apple said they needed. So I will never use this company and I will make sure to tell everyone how rude and dismissive the President of the company was. read more

IF YOU ARE UNSURE IF YOU NEED WORK PERFORMED DO NOT HAVE THEM COME OUT. Also - read many of the reviews here and you'll see others have had this same disappointment. Don't put yourself through it. I had a potential issue with my gas oven, and called and asked if they did this type of check or work. The person I talked with said they could help me and there would be a dispatch fee. I made it clear the issue is when I turn my oven on only. If any work was performed they would apply that dispatch fee to the cost of the repair. That makes total sense, HOWEVER, their dispatch fee is literally only for them to drive to your house and ring the doorbell. NOTHING ELSE. NOTHING. Just to have them check the gas line behind my oven would cost and additional $400!! Just to have them pull the appliance out and see if there is a leak, not even to repair the leak. On top of this, if the issue was with the appliance and not the gas line, they dont do that type of work and did not clarify that when I called (or I dont clearly remember that they said this). I think it is pretty clear when I described my issue that you should (a) clarify you dont repair appliances and (b) tell your potential customer that it will cost them $400 just to figure out if there is a problem at all!! We all know why you would not reveal a $400 diagnostic - most non-commercial customers like myself probably would not pay that much. Regarding the dispatch fee itself, when I called, they said the dispatch fee was $59 - that is what I wrote down. When they arrived they said it was $69. Maybe I wrote the wrong thing down but if you look at other reviews you'll see the fee seems to be all over the place. So now I am $69 poorer for someone simply coming to my front door, and I'm fully expecting the owner to be sassy in their response to me, as seen on other reviews. I dont care - I am sharing my honest experience with your company, as have many others here. If you dont like our honest experience, get out of a business that involves customers being satisfied with your company. read more

They were professional, efficient and kind. They were able to come out to identify the cause for our leak and change our garbage disposal the day after I called. Highly recommended. And I have very high standards for service! read more

I had a slow drain in my basement due to roots growing in a main drain pipe heading out to the street. Protip: Don't plant huge trees over ground that has PVC pipes in it. I'm a Realtor and see this far too often. Big Apple booked us for the next day and showed up on time with great communication through texts. I knew there was an $89 service fee. The technician decided the pipe needed to be snaked, as suspected. The quote was $430, which seemed higher than I've paid before, but I knew I already had the $89 required fee and just wanted to get the work done. After a long list of legal disclaimers claiming no responsibility for anything that happens and no guarantee of effectiveness, he spent about an hour clearing out some roots and the drain is working better. Looking back on the last 3 times I had this service done several years before, I paid $125 and $200 for the same service. Not sure why Big Apple charges such ridiculous rates. Perhaps they require their plumbers to have a law degree so they can properly read off all the disclaimers? $430 for an hour of work (with our help carrying heavy equipment) is just stupid and I'll definitely call someone else next time any of our homes need work done. Why not just charge an hourly fee like independent plumbers charge?! I've added the previous companies to my Contacts so I don't make this mistake again. Shop around, because when you're faced with the quote knowing you're already in $89 you'll probably make the same decision I did, and regret it. Sure I signed off on the work when it was done, because what choice did I have? Doesn't mean the pricing isn't stupid ridiculously high for an hour of work, even with travel time (Westminster to Broomfield) and your "fully stocked truck". $430 for one hour? read more