We had to move from San Diego to North Carolina and looked into moving options. Big Box was much less expensive than other box delivery services, and cheaper and easier than driving a truck. If you're concerned about hidden fees, just read the print and talk to anyone at the facility. They were available by phone and were very clear about how many days I could keep the box for packing our things. They shipped us one extra box in case, at no charge, and let me fax in the contract the night before they picked up my box for delivery. We got most items of our one bedroom into the one box we ordered. We don't have too much stuff, but this did include a couch, dresser, dining table and coffee table. We were concerned about going over the 1500 lb weight limit. Big box assured us that most people don't, but we weighed or estimated weight just in case. The drop off, pick up and delivery of the box was on time. Morgan had the box delivered 20 miles from our new home, which was fantastic. Picking up our belongings was easy and the final cost was just as estimated. We had to pick up our belongings within 3 days of when it arrived in NC, which was not a problem with planning ahead. For long distance moving, Big Box was great. We would definitely use the service again in the future. read more

I just had the BEST experience I have from customer service in LONG time. Desmond was on time,polite,VERY informative while explaining how work box. Thank you Desmond..u rock! read more

Suffice it to say Brian, I believe the manager, went above and beyond to make this customer happy. Although we disagreed on the interpretation of the contract, he really went overboard to make it right as far as my concerns. Would use them again. Large boxes and easy access. read more

Have stored stuff in pods with the company for 1 plus years. Pickup prompt, office and in the field staff professional and courteous. I've inspected stored property about 4 times and arranging for the inspection easy. read more

I've been working with Big Box for a little over a year now and wanted to update my experience. They were great helping me with delivering the storage containers . They were clean, spacious and a great value for my storage needs. I have downsized from a 1900 sq ft home to roughly 1150 sq ft home. I initially ordered one storage unit to get my home ready to state for sale and two more when I moved. All three were in great shape, arrived on time and seemingly were handled well when I sent them to Big Box...( all appointment times were honored and the office staff has been great. So one of the best parts of the service is access to your units. I have needed things from the units twice and both times they easily honored the two hour lead to access, and there was no damage to any items in the units. I recently called to have two delivered on 7-1-20. Probably one of the busier days with people moving? I called with just a few days leeway and they accommodated my needs and arrived during the delivery window now for the 3rd time. They carefully unloaded the units and placed them with some care so they would be level for unloading. I still have one unit with them, and I'm sure it's in as good a shape as the two I took delivery of yesterday. I continue to do business with Big Box and am very satisfied with them now that I've used most of the services they offer. These folks are a local company, they offer very competative pricing and their service level and product is very good... I can't say enough how nice it is to have access to your things while in storage. I'll continue to use them and recommend to my friends. read more

For those that can remember, there was a time in America when you would call a business and real people answered, and I mean even the big companies. I miss that standard, I provide that to my customers and so does this business. I'm a contractor, I was placed in a spot by a customer need and this team, listened, adapted and assisted. No less than ten people were affected by their ability to flex to my need, and at first request. My request was reasonable, but the kind you just seldom ask for anymore because people have lost the will to create solutions. Cory, thank you, you saved me. Brian, thank you for adjusting your schedule for me. The level of difficulties avoided was fantastic! My first time I called ypur business as Well! Just ordered two more!! Aloha, David read more

I live in a condo building downtown so space is a bit tight (to put it mildly). Recently my girlfriend and I decided it was time for her to move in. I know, big step. Her stuff coupled with my stuff equals too much stuff - in not enough space. Anyhow, we needed to rent some storage space. There's a regular storage building less than a mile away, but I noticed my neighbor using these guys a few weeks back. It went great. Instead of using a truck to take your stuff to and from their storage place, they bring the storage unit out to you. It's called portable storage. They delivered the unit on a Sunday morning which I picked knowing that the parking meters wouldn't be in effect on Sundays. Showed up on time, paid them a buck for the first month and delivery was free. Although you need to agree to store for at least 3 months to get the free delivery. In my case, if I end up using it for less than 3 months then I guess the live-in situation with my girl didn't work out so great. Not a concern at all. Keep you posted:) read more

I've stored my belongings with Big Box Storage for almost two years now and highly recommend their service. It's very convenient and affordable and their customer service is exceptional. They are easy to communicate with (via email and phone) as they are prompt with their communication, thorough, helpful, and understanding. This made my life much easier during the times I was out of the country or out of state. Cory specifically has been awesome! Thank you, Big Box Storage!! read more

Dealt with the owner today and he was awesome! He personally called regarding some questions I had and was kind, professional, and I was super happy. Appreciate the care and time given! read more

My dad needed to move out of the house we have had for 30 years, so there is a lot of stuff! Every storage place I looked at was so expensive to rent. So I decided to Call Big Box. They were able to get a box out to me next day. The drop off was super smooth and simple, and the man doing it was so nice! I wasn't there for the pick up, but my dad was and he said it went great. Our lives are very hectic right now so if we can get anything to be easier we will take it! This was definitely one of those things. And one thing you have to understand is that this a wooden box thats being moved with a forklift...So if you have really expensive, breakable things... Pack them extra well! Or get a stationary storage unit. These guys are great. I'll be with them forever for my storage needs :) read more

Pods left me stranded on my moving day and box box just saved my life. They are easy to deal with and very nice. Thank you Big Box!

Came across this while doing some research. I used to work for this company - the owners really go above and beyond to accommodate each client and providing great customer service. Even after not working for them for some years now, my family still uses them from time to time. So happy to see that BBS is growing and doing so many great things. Good luck!!! - Carmen read more

This is the best invention ever regarding moving. My box was delivered this morning by DESMOND and I have to say that the customer service, the professional way the whole delivery was handled. Desmond... I am SO appreciative for making a stressful thing like moving, you make it so much easier. I was impressed how Desmond was able to drive the small forklift to put the box on my patio, a hard area to maneuver. Thank you so much, and please make sure Desmond knows how grateful I am for his amazing help and would refer your company to anyone who need extra storage. Thank You!! read more

These guys are amazing. Really felt like working with a family organization. Customer service was top notch and they were always willing to accommodate. We had a minor issue with our box, during storage and the owner was mortified and went above and beyond to rectify the situation. One can really tell a lot about a business not when things are going right, but how they deal with things when something goes wrong. Top notch experience that one doesn't expect from something as mundane as box storage, a real surprise! read more

I have to say, I typically do not leave reviews on Yelp. But due to the nature of the research I did before committing to Big Box for my storage needs, I wanted to leave my experience for others to use. Working with Big Box was very easy, transparent, and problem-free. They explained what I could expect up front, stayed true to their word, and I wasn't hit with any unexpected fees or charges. Customer service and the drivers were fantastic. Here was the process: 1) Called to book Big Box: - Scheduled date/time/location of box drop off - Scheduled pickup time - Was told it was free for initial dropoff/pickup, $78/mo storage cost since I was storing for over 6 months, and would charge me $100 to drop off my stored items and pick up the empty box when I was done with the service 2) Driver called on date of move and let me know he would be there soon, showed up on time. Taught me how to use the box, confirmed pickup time, had me sign the paperwork and process my payment info. 3) Moved my stuff into 1 Big Box (able to fit queen mattress, 2 nightstands, two leather loveseats, a coffee table, 4 lamps, 2 end tables in the box, although it was a tight squeeze) 4) Driver called before pickup to confirm I was ready and took box away 5) Auto billing over 8 months I used storage 6) Called 3 weeks in advance to let them know date I needed box delivered, scheduled easily 7) Day of move, driver calls 15 minutes before delivery, drops off box, confirms the pickup time with me - Realized the padlock I used on the box was damaged and could not open. Called customer service, and the driver returned within 30 minutes, opened the lock for me, and replaced my lock for free (thank you!) - Emptied box - Driver picked up box And that's it! Simple, easy, transparent, no extra fees, no issues, great customer service! Thanks Big Box, I would absolutely use you again. read more

I was completely sold on using this business after reading these positive reviews and having very prompt and helpful email communication through the yelp messaging service and then directly with someone at the store. It wasn't until I had my credit card in hand to make the final reservation that I was informed about an additional $99 charge to have my items returned to me after the storage period. Granted, I'm not well versed in moving and storage policies but I had asked several times about hidden charges or fees. In my opinion an honest business should give a real and complete estimate when it is requested rather than wait until the final step to reveal additional charges. Lesson I have to keep learning: if something *seems* too good to be true, it probably is. read more

so amazing thank you for all your help. everything went very smoothly and convenient!! i highly recommend BIG BOX STORAGE!!!

I am so thankful to Big Box for their convenient service and their awesome customer service (Morgan). Their service is convenient worry free and timely, specially happy that they work with my busy schedule. read more

Big Box Storage helped make my move on Labor Day extremely easy!! No one else was open, our movers no showed, but Dan from Big Box was not only working and on time, but provided us with a lock to lock up the box (which we didn't know we needed to have ourselves!!).. I would definitely use the company again! Thanks Dan!!! read more

Here was a minor issue with miscommunication between the wife and Big Box. When I spoke with Jeremy about it over the phone he fixed the issue without hesitation. The customer service from Big Box is so refreshing and helpful. read more

DO YOUR HOMEWORK in advance! Yelp does not allow negative stars!!! I did NOT sign a PAPER contract, only ONE on a tablet! The driver was about THREE hours late! When I tallér tó the office manager she said she AND her staff would not talk tó the BBB and HUNG-UP on ME! They put YOUR box out in the elements(só rats,rain can get on YOUR family antiques)! They are in a low-rent, high-crime area!! My wife said she WOULD-NOT go there éven with Mr. T AND Consumer Bob(NBC Action Riporter). When I sent tó pay $330 for ONLY THREE months rent, the owner tried tó pay me off tó change my LAST REVIEW! My wife had tó edit my review tó take the swear words out! read more

I used Big Box Storage to ship all my furniture and stuff from San Diego to Bayonne, NJ - from one corner of the country to the other. Throughout the entire experience, they were super responsive and flexible in the timing, scheduling, and even how many boxes I could use - I told them I wasn't sure if I'd need one or two, so they sent two but only charged me for the one that I used. After I paid them and it was already shipped, they were still very responsive and communicative to help me in picking up my stuff. Afterwards, there was a small issue that I had, and the manager there was extremely helpful in resolving it and compensating me for it. read more

First of all. I'm very impressed with their great prices. But I was still skeptical until upon calling I encountered their great customer service. Cory (I hope I'm not butchering the spelling) was very helpful. She answered all of my questions and even put up with my rambling. They're going to bring my big box tomorrow and I'm stoked. Their friendly professional employees make it super easy and pleasant to get set up, and their prices are fantastic too. Isn't that all we want as consumers? read more

I am looking at making a big move to SanDiego in the Spring and am in need of a place to store my things till I get settled. I greatly appreciated the help of Jeremy, easing some of my concerns and answering all my questions. read more

To be fair the original delivery and pickup was not bad. The guy on the phone was nice. Then I come back into town and need to get into storage. An emergency comes up And when I called to reschedule access the lady on the phone said there is a $15 charge. I said they should consider telling customers this when they make the appointment not when they just call to reschedule. She asked if did not know I may not make it... Some times things happen and people have to cancel. I will NOT be using this storage unit again. Will be moving all my things next vacation. Not just because of customer service but it's inconvenient to access during specific times and have to make a 2 hours notice appointment and apparently access cancellation fee as well. Not worth it. read more

False advertising. It said free delivery then I was charged 99 dollars. I inquired and they said that's first delivery is free and second one is not free. I saw board advertisement that storage is 59 per month but I was charged 505 for first month then 395 for second month. I give two stars for keeping my stuff safe and secure. In contract they said to give 5 days in advance for delivery, but they were booked until a week later. I was charged for first few days in third month. I do not recommend this company to anyone. Pod company tell you straightforward with its price, no hidden charges or false advertisement. I guess if it's too good to be true then be aware. read more

We used Big Box for our long distance move from San Diego to Chicago. Overall, it was a pretty positive experience. Morgan, who works in the San Diego facility, was great in making sure we were all set and had great follow-up. She was extremely helpful in coordinating our move. Delivery / Pick-up of Big Box: Driver was nice and organized. He went over the features of the Big Box and how to lock it. He explained the process of the delivery and pick-up and it all went very smoothly. We had our Big Box stored in San Diego for a about 2 weeks (which they did offer 15 days of free storage, so it worked out nicely) while we drove across country. When we signed the lease to our Chicago apartment, we had them ship it, which took about 7 days. They did work with a third party (SmartBox) to deliver the Big Box to our home, which I wasn't aware of at the time I signed the contract, but everything did go over smoothly so it wasn't a big deal. They offered laborers for an additional fee to get everything out of the Big Box and into my apartment. This actually turned out to be extremely convenient as we are living in downtown Chicago and there really isn't a place to park it while we slowly unload. The laborers ended up being the drivers which made it super efficient in the delivery, unloading and pick-up of the Big Box. Overall, I had a pretty positive experience. Moving across country is never hassle-free, but I am glad with our decision to use Big Box as they were really helpful and were significantly cheaper than other solutions. read more

They were very easy to coordinate with. We stored our belongings in two big boxes for about 5 months while we left the area and traveled. When we came home, they dropped it off on time and though I was greatly concerned about where to place them in our new congested apartment complex, Dan expertly placed them in the perfect position in our assigned apartment spot saving the day! Very nice solution to storage units. So handy to be able to load it at our leisure in our old driveway and then unload it and they come and pick it up when you're done. Beats trip(s) to storage facilities any day of the week!! Our belongings were stored in a nice climate controlled warehouse and not a thing was broken when we unpacked after the 5 months. Highly recommend! read more

Never have I had such a terrible experience with a business before. These people are rude and unprofessional. I was lied to, purposefully removed from the delivery schedule because I had previously complained about their driver picking up my box WHILE I WAS STILL LOADING IT, laughed at/mocked by their office staff, charged for a lock that I was never given, and the list goes on. This experience was one of the worst experiences of my life. read more

Excellent concept. Excellent staff. Excellent service. The prompt, courteous, professional service provided by BIgBox Storage made my storage needs the best I've ever experienced. Thanks! read more

I've been with Big Box San Diego since 2007.It's an easier way of life. I've moved, made changes in my life and they've helped me to do it all on my own. Holidays are easier, keepsakes and seasonal are organized. Special thanks to Dan and all the great staff! read more

This is my 2nd time contracting Big Box SD. They have always been professional and on time. These guys know what they are doing! All the staff are great, from those in office to arrange the storage to the guys on the ground dropping off and picking up the boxes. So pro, they way they work flowed like synchronized swimmers! Prices are reasonable too. The convenience of having storage boxes dropped off at your house is a great ease. My things were kept safe throughout the time I had my things stored with them. Highly recommended!!!!!!! read more

Just had two Big Boxes delivered by Charlie. He said he's only been on the job two weeks, but it seemed to me like he was an old pro! That forklift is amazing! I was worried that Charlie wouldn't be able to place the boxes where I wanted them, but handled it with ease! Great job!! read more

I have nothing but great things to say about this company. I have been storing here for years. I Had my boxes delivered to me this weekend and everything went smoothly. I live in a townhome where parking is pretty tight. That did not matter at all. The delivery driver Jeff was able to place the boxes with ease. The service was excellent. Exactly what I would expect from a company. The office staff was always courteous, professional and accommodating. Morgan and Paul are there like 24/7 because they are the ones I would always talk to. The facility is always clean and it is secured with surveillance cameras. Accessing your Big Boxes is easy due to them being open 7 days a week. I would definitely recommend Big Box Storage. Especially if you want to eliminate all the hassel and get the BEST PRICE GUARANTEED!!!!! read more

I have used Big Box Storage 4 times since 2012. I cannot express how amazing this company is. They have been SO helpful, gracious and accommodating. This review is long overdue but was prompted by my most recent interaction with Big Box. I was storing my household which I estimated to be 5 pods...apparently I had acquired more than I thought because I filled 9 PODS! After having things in storage for a few months I found out I'd be storing for another 6 months. I called BBS to arrange redelivery of the pods to a new storage facility. The savings would be considerable moving to a traditional storage facility. I was politely offered a LOWER price than a the storage facility! This saved me an incredible amount of hassle, moving costs and stress. I couldn't be happier with the service received. Don't consider anything but Big Box! read more

I was so happy to see that it was the same driver, Ben, who delivered my boxes. He is right on time with a smile and is quite efficient even in tight parking downtown! read more

Review Update, after I posted my last experience Brian called me within 5 minutes to apologize for any misunderstanding and unpleasant experience. He went on to explain that customer service is one of their priorities and wanted to make sure we left with a positive experience should we ever need any box rental again to make sure to return to them. I have to say that I am beyond amazed at his commitment to make it right, after our initial conversation I was supposed to call him back the following day, so they could have the box re-delivered free of charge (I didn't call him back). Brian followed up and they will deliver the box next Monday. I can see he was determined to make it right, and I very much appreciate it. read more

Brian from Big Box Storage called immediately after the Yelp posting and was receptive to hearing us out about the communication and policies which impacted our experience. As a result they did credit us the additional charges we accrued, which we certainly did appreciate. read more

Supposed to leave San Diego on March 14th. Didn't leave till the 19th. Supposed to arrive in New Hampshire on the 22nd. Didn't arrive until the 30th. Then they were closed for the holiday weekend...another three days of waiting. When I was finally able to get there, they (shipping company) told us they had no record of this transaction but would look for the box. It was eventually found, with our name on it, and we were told we couldn't access it, we had to transport the whole unit to our house. (Literally defeats the purpose of this entire thing.) I was so mad and frustrated that I honestly ended up threatening to call the cops if we couldn't access it, and that we weren't leaving without the contents of it. That finally did the trick. Even the guy at the shipping terminal was pissed at Big Box. Poor communication, no information on bill of landing, no 24 hour phone contact. Just a complete fiasco from start to finish. Spend a few more bucks and go with POD. Would give negaive stars if I could. ETA: just had a nice chat with Big Box, they are crediting us a bit of money back for our inconvenience and money we spent buying stuff we needed that was trapped in the box while we were waiting for it to arrive. I certainly appreciate their effort right their wrongs and taking time out to call. read more

I've had my Big Box for almost a year now and the staff is very friendly (Lanesha) everytime I stop in to access my box. I have a lot of friends and family that happen to be in the military and recommend them for their storage and moving needs. The price is very good and not pricey at all like regular storage places I've gone to before. I also feel like my stuff is safer here since they had to bring my box out to me and no random people are walking around the warehouse. When you access your box you do need to call ahead 2 hours which is fine by me I usually call then get breakfast or lunch and head over after. read more