We had our turf / concrete installed in May 2022. Loved everything when it was first done. First, we weren't too happy that the new concrete was a lot darker than our already existing concrete, even though we were reassured it would lighten to match. Last year we started to notice holes under the turf in certain areas (within a year of it being laid). Now walking on the turf we have multiple holes throughout. We also noticed drains weren't put in so water puddles severely (probably what has caused the holes) Have tried to contact regarding the warranty and cannot get ahold of the office.. read more

Big Bully Turf - Landscaping Near Me - Henderson, Nevada

Overall, this is a good company with good quality turf. They were very professional with installing and did it within one day. We did have to wait about 6 weeks though before installation was available. The turf does look very good and is of good quality, but it is very expensive, a lot more than what I thought I'd be paying. So far, I also don't see too much of a difference between this turf and my old turf when it comes to the heat aspect. Turf is turf when it's 110 out, it is still scorching hot no matter what material is being used. read more

Big Bully Turf - Landscaping Near Me - Henderson, Nevada

In the beginning it sounded like a dream come true. Made the appt for a sales guy to come out, first red flag was he was hours late to the appt and failed to call to communicate this. I had to call in to find out what was going on. Sales guy came with his speech, sold us on the turf saying it stays cool, won't smell with dog pee or poop, it's made just for dogs and gave the story about the owner and how the company got its name. We voiced our concerns about the dogs being able to dig or chew a hole through it was assured they couldn't as it's so thick (shocker: they chewed through it ). Then went and sat at my dinning room table going over alllill of the pictures of their work and how these guys do such an amazing job that the sales guy, I quote "they are so good? I don't know how they do it". Even showed us pictures in his phone of "local" projects that looks perfect. He went on to rave about the crew and how he will be there when they come to start the project and work as our project manager through out to make sure it's all done correctly and even said that he will do a walk through with us before they stamp the project done and if we're not satisfied they will fix it until he is happy and we are happy. We were told materials would be delivered before hand, discussed where to leave it so it didn't block our drive way. Next red flag: no material was delivered and nothing was communicated about it not. Come working day the crew shows up and flat out told my husband they weren't removing the pile of rock we had that that wasn't told to them. Had to get the sales guy and the manager on the phone because per our contract we paid for a certain square footage of dock to be removed and hauled to the dump (which I'm sure they just took to a local yard to resale). They wound up moving the rock after it was discussed it was part of our project and in contract that we're paying for. They completed jobthat was supposed to be scheduled for two days, in 5 hours. Not only did they do a shitty job not making sure edges were tucked in and flush with the wall (that was promised it would be) they left their garbage in my yard (I'm talking water bottles, scraps, etc). My husband called the manager yet again because this was unacceptable and he wound up having to come back to inspect the job and tuck in corners they failed to finish. He then told us that he will have the turf redone in the back to be flush with the wall like they were supposed to do in the first place. The sales guy came back to the house same day and even said this wasn't acceptable and sat in my dinning room again saying how sorry he was and that they promise to make it right. We wound up adding to our project of breaking up a concrete slab and having them lay pavers. We were told that they would do the pavers and repaired turf at the same time so our dogs weren't locked up all day and that they'd work around our work schedule. No one called us to tell us they were coming out but we happened to get alerts on our front yard cameras someone was trying to get into our back yard, when we pulled up the camera it was the crew there to do the pavers, no turf. Our dogs weren't in the back yard at this time and we were not home. Called the manager again who was surprised we didn't get a call for the appt and told his guys to leave, then told us they'd be out the next day to do the project. Later that same day the manager texted my husband saying the crew can't do it Sunday will be out Monday. A week later they tell us they'd have to come out Saturday instead, scheduled for 0930am. Come 1030 that Saturday morning they weren't there. My husband had to call the manager again to find out what was going on and was told that the crew was late because they had to pick up the pavers that they apparently didn't pick up because they left a dirt patch where the pavers are supposed to be and left saying they didn't have the pavers and would come back on a later day to finish the project. When contacting the manager yet again he stopped replying to our messages and stopped answering our calls yet we have to lay for this still read more

Really nice job helping us repair and replace damage from prior landscaper. Work done on time and drainage much improved from what we had before. read more

Our project turned out beautifully. Better than expected. Mike was an amazing sales person and the team that installed our pavers and turf were amazing . Be realistic though.. turf is not grass. Ours is beautiful, however , it is still warm to walk on in 100 degrees weather read more

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I will start off by saying I was going to give Big Bully a "Good" review, BUT, I have changed my mind and given it a "Great" review because of what Big Bully has done to make our experience "right" again. We've heard from no less than 3 different people at Big Bully about our experience, which has really helped to feel heard and our concerns acknowledged. I suggest taking the time to read through this entire review so you can hopefully avoid some stressful issues we had. I want to start off with the positive: Our designer, James, was AMAZING from start to finish. James really helped us decide on a great design that we would be happy with. But once that was done, he should have been able to hand our project off to the project manager who would oversee the install. Since we never met or saw our "project manager," Randy, our only points of contact for our job were James and the install crew (who were also great...I'll get to them in a minute). James and the install crew saved our sanity during our install. James took calls and texts from us as he was able to (remember, he's a DESIGNER and had DESIGN appointments all day the first day of our INSTALL), and tried as best he could to address our concerns. He even came out to our house on Sunday (I believe his day off) at 7:00 AM to see how things were progressing and to see how we were doing. Our install crew was led by Israel, who was the most patient, cooperative and happy guy. This install was probably a bit stressful for the install crew too, as we did have some hiccups along the way (which are to be expected but should have been addressed by a project manager), but together, we figured it out and got it done. Without going into a TON of detail, our install was an extremely stressful and anxious two days. We never met Randy, never saw him on our job, never heard from him even after we are sure he would have known that we were pretty upset. We had no one "in charge" of our job, so when issues came up that Israel couldn't handle, we were stuck trying to figure out what could be done, or what we should do. Luckily, James made himself available as much as possible over the 2 days (Saturday, while he had design appointments scheduled, and Sunday, which I believe is his day off) to help us and Israel address the things that came up. On Monday morning, when we spoke to the office about warranty and care info, we told them how upset we were with Randy and how he handled our job. Shortly after that phone call, I received a phone call from Michael, the Sr. Project Manager, and we had a lengthy discussion about our experience. Michael acknowledged our concerns and apologized that we had a bad experience with Randy and our install. This made us feel heard, and that (hopefully) Big Bully is going to take steps to avoid this happening for other customers. We are reasonable people and Randy could have probably turned this whole thing around had he even made a tiny bit of effort to contact us. We still have never heard from him, although we were initially told he would be out to our house to do a post-inspection for the SNWA rebate. (Michael has since indicated he will do our SNWA inspection...probably a good idea.) Ultimately, our yard came out amazing, and we are very happy with the outcome, but we do feel it came with unnecessary obstacles and stress. We are NOT saying you should not go with Big Bully for your job. The design part was amazing (if you get James, you're totally solid!), and the installers themselves were fabulous (if you get Israel and his crew, two thumbs up!). Just ask who your project manager is going to be for your job and if they say "Randy," you may want to consider requesting someone else. Finally, while Big Bully's estimate was a little higher than the other estimates we got, we feel the quality of the materials and the fact that they are partnered with SNWA for the rebate process (we haven't had to do anything with that....they've done it all), are worth the extra. We've attached some before and after photos, as well as a photo of the BEST CREW EVER! :) read more

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This is a terrible company. We had them do a small project in our backyard. The "employees" stole from us and the company refuses to do anything about it. At this point they have started ignoring my calls. I would recommend using literally any other turf company in Las Vegas. It is laughable that they have people commenting as if they are interested in helping figure this out. I have had two different people "on the case" and nothing has come of it. waste of my time. The first person denied everything. They basically insinuated we should've been video recording the entire job. The second person had me send them a copy of our contract (maybe they don't keep good records?) and then basically started ignoring my calls. please do not fall for this fake yelp customer service. I promise they are not there for you the customer. Once the check clears they will stop working with you. read more

I am giving 1 star because of the unprofessionalism I experienced. I will say that the quality of the product and the installer teams were wonderful but the "higher ups" don't care about the customer. I live in an HOA and all of the guidelines were provided prior to installation. on installation day, the person who sold the project to me was supposed to be there, no one showed up and I later found out he was fired (not by the company) no one was reappointed to my project and no one showed up. I was told the project manager would show up end of day, he never showed up and talked to me. I have to tell the crew myself what was being done because no one was there to direct them. I was told the pavers I was having done may not be an exact match but would be as close as possible but a completely different color was installed. they did come back to change out the pavers and said it was fine as a courtesy to me, but that's called fixing your own mistake. i asked for a price adjustment on materials and labor since the original amount of pavers we discussed during the consultation were not Approved by the HOA and no materials were left behind. Bryan refused to give me any credit stating that what they did for me cost more than a credit I would have received which does not matter or make sense considering not all Of the work quoted was performed and Bryan did say all of the extra materials (that I paid for so they should have been left behind) were thrown away). Bottom line is they made a mistake and the responsibility and cost falls on them. I live in a small town home and what should have been a 1 day project turned in 30 days between all of the mistakes of burying my walkway lights and damaging irrigation lines and installing pavers that did not match even though it was made clear they needed to match. the communication was close to none. I had to constantly be the one to reach out Except for when they asked for payment of course. Although the work did come out well, customer service is a huge part of it and they completely fell short. I was patient and understanding and professional at all times so I am VERY unhappy with the lack of communication and the way Bryan spoke to me condescendingly and I feel i was cheated on many levels. I would not use them on any future projects and all of my recommendations have been withdrawn. read more

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Wow! I cannot say better things about this team. Rich - our consultant - was amazing. Rich came to our home & helped my wife with the design, color and vision. We met Rich at the stone sight and connected the colors against our house that created an elegant little wall that separates the artificial grass from the rock section. The deep rich custom artificial grass against the wall & lights at night is an eye catcher. Overall, working with the team was a breath of fresh air. Once the designs were complete, the crew came, and I met with the project supervisor Jose. Jose spent some time with us going over last minute details and they executed! In the end, Randy came & educated us about the grass and the lights - one final walk through - Done. Rich & the team definitely added life to our home and made the whole process easy! I'm definitely going to use Big Bully Turf for the rest of our home. read more

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The quality and workmanship were superior. Customer service with the project manager was very negative. We will not allow him at any of our properties. read more

Met with Matthew today from Bully Turf and was amazed on how the whole process was. He made sure that everything was thoroughly explained and simple to understand. He made you feel like more of a friend. His professionalism was more than stellar. I would recommend Matthew in a heartbeat. read more

The installation went smoothly & the crew were very talented. The quality of the material is superior & it holds up to our Rottweilers running and playing on it. I would highly recommend big bully turf! read more

While the end result itself deserves 5+ stars, I wanted to be sure the company itself was given consideration for the total score. When Bradley first came to survey my property, it couldn't have been a better experience compared to other companies that have come to visit. With the proposed timeline (once approved by HOA) and the warranty included, it seemed like a no-brainer. When it got closer to the install, communication seemed to lapse a bit and I found myself making calls to the office to get details. Jessica, totally nice on the phone, but was out of touch with her crews when it came to the logistics of the operation. Anyhew, I rode along with it due to the excitement of turf being installed for my pups. The day prior to i install, I was greeted with a pile of chat blocking half the street. I wasn't told it would be dropped like this. It's great to have understanding neighbors. It took about 3 days after that to complete the install, after being initially proposed one-day job. I don't fault them for taking longer but the intermittent issues within such as a lack of materials and broken down vehicles got a bit frustrating after day 2. The crew's foreman, Miles, was very upfront about those hiccups and I appreciate that. At the end of it all, while the end product is absolutely gorgeous and turned out better than expected, I can't be sure I'm satisfied with the whole experience for the amount of money paid to this one company. Hopefully they find ways to improve upon those issues mentioned above. Love the yard though. read more

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We are so pleased with our results from BBT. They were fast and the process was do simple. We have received so many compliments from our neighbors and we love the results! So much better than dead grass!!! read more

I have to agree with another review that says the only thing good about Big Bully Turf is the finished product. They do mislead about the installers being employees (they were not), about the sales person being onsite to guide the installers (he wasn't and the installers could not read the diagram) about my not having to be there for the installation (if I hadn't been they would be done the install incorrectly). They delivered some material on the day of installation (they said it would be the day before) and the truck broke down in the driveway and leaked oil on our pavers - I have not be able to get them back to clean up. read more

It was easy and quick to get an appointment. Mathew was on time and assisted us along the way on planning out our vision to transform our yard. He was so cool even played with our dog "Blue", while we discussed the finances and planning. They worked around our schedule and around our budget. Day of instal the crew along with Mathew discussed some changes. The changes made were a great idea. The turf was installed by a pleasant, professional and punctual crew. Our yard came out amazing the transform was better than we imagined. It's even our pitbull "Blue " approved. Would definitely recommed them. read more

Part 1: Initial consultation - Vince was professional, experienced and knowledgeable in the product and laying out the area design where we wanted to put the turf. Can't wait for them to come back for the installation. read more

I recently had my back yard done by Big Bully Turf, and the whole experience was great! Yanni came to do the estimate, he was punctual, efficient, and very easy to work with. When I did decide to move forward with the project, Yanni was flexible with my schedule and extremely helpful. The team that came to do the work were also great! They arrived on time, the turf looks great, and they did a great job cleaning up when they were finished. I definitely recommend Big Bully Turf! The dogs approve too! Thank you Yanni and team! read more

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Rich was extremely professional, knowledgeable and helpful during every step of the process. My husband and I were so "Green", no pun intended, when it came to our inquiry to get our turf done. Rich was very attentive when it came to explaining the process and he is extremely knowledgeable about the product and its worthiness to the patron. Rich was also our saving grace and made sure our backyard was completed just before Xmas, we were so grateful and thankful for what we considered a Great Gift! read more

Waiting for installation date I got an appointment right away He came out with sample and measured my turf area and I did order it that day.

They did an awesome job from start to finish! Josh came in and answered all our questions we settled on a design and the were done in 1 day!

Vincent S. came by and was very quick, efficient, and helpful. We are very excited to get our turf from Big Bully Turf, it looks beautiful and our pets are going to love it. read more

We are so pleased with our new Big Bully turf. It has been two weeks today and it looks as though it was just laid. It looks like real grass and feels good to just lay on. Thank you to all who were instrumental in putting our Big Bully turf down. The crew was here right on time and went immediately to work. When the workers left you could not tell they had been here except for a beautiful yard left behind. read more

Big Bully Turf was amazing! We had Rich help us all the way through and he was so helpful and caring of our vision. We have lived in our house for 6 years and we have wanted to make our backyard more user friendly for our two kiddos and our pup (5 year old lab). We needed something simple and easy to play on and enjoy. Big Bully did the job so quickly (1 day) and Isreal, site manager, and his team that constructed the job, were so nice and friendly. We did finance the job. I do wish communication on this one was a little more solid from the finance company, but it was super simple and they give you options. All I can say is, my family and I spent the most time outside playing today in our yard than we ever have in the last 6 years. It was so special to watch my two kiddos and pup play and run without worrying about them getting hurt or super dirty on all the rocks. Thank you Big Bully Turf for making our dream backyard a reality and so beautiful. read more

Be careful, as they do not explain things well as far as getting your rebate process and you will get screwed from getting your rebate. When you call the office to ask questions about it they do not return your call. As far as the turf and installation I am happy with that. But losing a $2900 dollar rebate I am angry! Just an update. They will be dishonest to make themselves look good. Tell you they offered assistance to fill out forms and have a recording of us declining. Which is not true. Ask them to prove ne wrong and they can't. read more

I made an appointment and was reminded by text so often it was annoying. I responded to one of the many texts that I needed to reschedule and was told I could not do it on line needed to call a toll free number. So I said please cancel then and was told I couldn't do that either. So I called to cancel and was asked for my info by numerous people because I was transferred from person to person. Seemed desperate to me. Just beware dealing with these people. read more

horrible experience. bad communication infact no one is available to answer the he phone. The job is crappy..no leveling, patch work and didnot deliver what was committed. read more

From the start these guys knocked it out of the park and I cannot recommend enough. I replaced my yard with turf, pavers, and concrete. I shopped around and got 4 estimates and nobody was even close on quality and price. Jefferson was easy to work with as he listened to my wife's design ideas. We trusted him on a few changes on design. We were also kept in the loop on progress. Our project took three days and every day the job was left super clean. This was important to us since we have a little girl and 2 dogs. Our daughter is super excited to be able to play on the ground and no more scraped knees from the Rocks we have. These guys are truly the best. read more

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After a small hiccup on scheduling initial appointment, we were delighted with the entire process of pricing, scheduling and installation of our turf. And the turf is of the highest quality. Installers were beyond considerate to existing property. Very happy indeed. read more

Don't use this Big Bully Turf They just steal their customers' money Never ever use this shit company service I didn't get may service and they took my money. They just postponed service and took money read more

Product great. Communication terrible. Salesman are great at their jobs. The communication from them to the contracted workers is not good at all. I have been professional and tried multiple times to communicate face to face, written, text etc. and there are just so many communication errors, I can't help but write this bad review. read more

Big Bully Turf is one of three bids we received. We were skeptical because the lowest bidder requested half the total cost Zelle'd to him. That was a big red flag! We reached out to Big Bully Turf several weeks later. They responded with a written quote, arrived on time and finished in a day despite it being cold and rainy. We would use them again. read more

It's hard to give a good review when they failed to keep their appointment with me. I was scheduled. I got a confirmation text confirming the time and asking me to set aside 45 minutes for the consultation. They didn't show. They didn't call or email explaining that they would be late or ask to reschedule. Any company that does not respect my time doesn't deserve my money. read more

I made an appointment for a small job. I wanted Approximately 100' of existing artificial turf replaced. Based on the commercial I have seen it looked like a good local business. I was told by the person that came to my house they do not do work for less than $2500.00. They must be doing very well to turn down any work. read more

THE ONLY THING WORTH RATING ABOUT BIG BULLY TURF IS THAT IT TURNED OUT BEAUTIFUL! With that being said, THEY MISLEAD, LIE, and DECEIVE YOU to get the sale! Then afterwards, they ignore your every complaint! They say, go ahead and report us, we have our backup ready! THE TURF IS SO HOT YOU CAN'T STAND ON IT HERE IN OUR LAS VEGAS AREAS! They say WET IT! Then another employee says, DON'T WET IT you will dissipate the urine disinfectant under the turf! WHAT DISINFECTANT? THAT TURF STINKS! They SUPPOSEDLY left us an extra bag of the TCool that's "supposed" to cool the turf. We went to put it on this weekend, and it WASN'T TCool, it was plain SAND! I've messaged the VP Bryan Scott numerous times, but all he does is ignore me! He's actually the one that said to "WET THE TURF." I am EXTREMELY DISAPPOINTED in this company, and have tried numerous times to reach the owner Carla Arzubiaga Groom but no one will help! I WANT A 30% COMPENSATION OFF MY TOTAL BILL FOR BEING MISLEAD AND LIED TO ABOUT THIS TURF! Of course where Carla created this turf will be cooler, San Diego is a MUCH COOLER climate than Las Vegas, North Las Vegas areas. Our climate is HOT/DRY! James told us this turf was specifically created for the desert area. ANOTHER LIE! If my dogs get their Paws burnt this summer from walking on this turf, I WILL FILE CHARGES! DO NOT USE BIG BULLY TURF IN A HOT DRY CLIMATE IF YOU HAVE PETS OR CHILDREN! read more

I have had a great experience so far with Big Bully Turf. Bryan, my sales representative, has been NO pressure In buying, he gave me time to think and answered all my questions. He offered suggestions to help me with pricing for my budget. When he gave me a fair price, he helped with getting the water district to come out and do their inspection for my rebate. I will follow up with pictures and the end product when completed. read more

Brian came out to my home yesterday to help me evaluate my backyard for a Water Smart Landscapes conversion with the SNWA. He was extremely helpful, explained their artificial turf product completely (they are the only landscape business in town that produces their own artificial turf) and it's top quality. Feels and looks like real grass. It was quick, painless and within 24 hours, I was approved. Can't wait for my new backyard! read more

After having several companies come out and give me estimates and designing plans, big bully turf has had to be the best quality turf and pricing I've seen. I knew it's the right one when my puppy Rocky, wouldn't leave the sample of turf they laid out! Their sales representatives are very creative and drew out a beautiful plan on how we should design the area around my pool! They do more than just turf! read more

Big Bully Turf - Dog friendly turf - Landscaping Near Me - Henderson, Nevada

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Had such a seamless and fantastic experience with Big Bully Turf. I dealt with Vince Sager who made the entire process completely hassle free. From booking the appointment, to arrive time, efficiency, done ahead of schedule, from start to finish was perfect. Luis was part of the installation process and was extremely polite and professional. Would absolutely recommend. 5 read more

Big Bully Turf - Landscaping Near Me - Henderson, Nevada

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Here is the documentation we sent to Nevada State Contractor's Board: Randall in Accounting called us on January 2, 2024, and threatened to take "steps" against us if we did not pay Big Bully Turf immediately the remaining balance of $25k for a front yard remodel. Randall screamed at us and demanded payment in full. Randall said the warranty will "kick-in" and correct the stucco patch used on a brand new pony wall. Randall knew it was a sloppy, incomplete task, and yet, demanded payment in full. We were confused why a warranty would be used when the job was not completed properly. Randall then yelled at us that the brand new pony wall did not have to be to our satisfaction. My husband paid the balance because he is 77 years old and he felt threatened and thought he was having a heart attack. Big Bully Turf gave us a certification of completion dated 1/27/2024, yet, we had to pay in full on 1/2/2024 read more