The artificial turf was defective and there is a patch of burnt turf in it. We are very disappointed and have reached out to Big Bully Turf multiple times to get this resolved and repaired. No response from them at all to any of our inquiries. They do not stand behind their work and would never recommend them and would not use them again. Now we have to call someone else to fix what they did. read more

The product is amazing! The process was smooth and they were very communicative from start to finish. The workers were awesome and went above and beyond to ensure it looked great. I would highly recommend them! read more

Great team. Great work. The turf is exactly as Adriane, the Rep, from Big Bully come here you can't do that Middlesworth you can't go in the house baby said it would be...Awesome! It still gets hot on hot days so it will still hurt/burn your feet if you don't normally walk barefoot like I do. But, simply get the hose out and slight spray the turf if you have it in the backyard and walk in it. It definitely does not get as hot as the market brands do since the backing is pink and not black like the market brands. All you need is a Turf Rake, which I have, but, I had 2/3 of my yard done so I bought one of those turf Combs/Brushes. I don't need it yet the turf looks AMAZING after I run the comb over it. They absolutely 100% lay the turf a specific way, toward your house. That way when you look out the window(s) it seriously looks as there's dew on it and that beautiful look when u get up in the morning. Also, it's laid that way so the reflection does not go towards your home. That would be brutal. These guys are brilliant. The man who did my yard, Chilo, was so good that when he got done during the 98* heat he did NOT have sweat dripping off him. He's damn good and in shape as that is hard work. He supervises everything. Don't look over workers shoulders, yet, watch them work and how they do things and you will see how great these guys are at Big Bully. The Turf fyi, was created by the owner. Shes obviously a Mechanical or even a Chemical Engineer of some sort. She made the turf! People like you and me don't just "create" cool/cooler" feeling and natural looking turf. Engineers do. Now, if you're an engineer, where were you when I needed some turf?? Peace INRI Amen read more

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we switched from a whole rock backyard to an entire turf yard for our pups and it has been the best decision we've made so far. rich was a great salesman and communicated with us quickly and efficiently. we had some complications with the work on the first day but other than that it was done within a week and came out amazing. rich was able to communicate with us and the workers to get everything figured out and in the end it came out great. loving our new backyard. read more

Big Bully Turf - Landscaping Near Me - Henderson, Nevada

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Big Bully was so professional and made our backyard look beautiful! Their turf is unmatched and our dogs love rolling around on it. We turned the side of our house into a dog run and we love how it turned out! Thanks again Big Bully team and Rich most of all! He has been so accommodating and kind to us. I would recommend this company to any of my family and friends. read more

Saw an add for Big Bully Turf on instagram after buying my new house. Called on Tues and Matt showed up Weds, drew up plans (edited some of my ideas) then scheduled and had work done by Friday. Matt provided amazing customer service, even with follow ups. Work was completed Friday! I will be submitting more projects in the future! Thanks Matt and BBT team! read more

Big Bully Turf - Completion! - Landscaping Near Me - Henderson, Nevada

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They were very good about communicating the process. The install was professional and the turf looks great. Our puppies approve the new turf. Thank you read more

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super service and quality. Recommend them without qualification. We had an artificial lawn installed and it was professionally done right on tiem. read more

Requesting service was easy as pie. Immediate response, quick appointment, and installation scheduled once quote accepted. Financing available, or cash. Responsible price for all the work I had done. Quality work, fast efficient and cleaned up after themselves. I am highly pleased, as was my wife. At first not trusting, but the crews were very polite and performed exceptionally. Left the yard as it was when they arrived. Nice and tidy and cleaned up all the dust. Managed to keep most of the dust and dirt put of the pool. Highly attentive to detail. read more

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I can't recommend Dylan Lopez from Big Bully Turf enough. His communication skills, reliability and customer service was out of this world. I will 100000% be using his services again in the future. If you're in need of turf in Vegas, Dylan and the Big Bully Turf team is your best bet! Thank you Dylan and Big Bully Turf! read more

Big Bully Turf - Backyard - Landscaping Near Me - Henderson, Nevada

Never showed for initial appointment. Made excuses, it was a computer glitch, then it was that the tech didn't check his email.

Honestly disappointed. It's been almost a year later. The product looks great but I'm noticing a lot of shedding, especially around the edges of the artificial turf. The salesperson was nice and accommodating but the installers who installed the turf were uncommunicative and rude, especially when I called to ask for clarification about when they were coming back to finish the job. I didn't appreciate the attitude. read more

I'm getting an estimate this week to replace the artificial turf we installed last year in our backyard ... it's unbeara-bly hot from early summer until autumn, even my dogs avoid using it to go potty, which creates another messy problem that has to be addressed daily. I'm hoping and praying that Big Bully's turf, as advertised, will be cool enough for: * is to not need shoes to take the trash out; * is to walk on most of the year, hopefully all; and, * our 2 small dogs to com-fortably poo and pee on it instead of its perimeter. Review to follow soon! read more

Big Bully Turf is amazing! I had a vision of how I wanted my backyard to look, and they executed it to perfection. I was amazed at how fast they worked and how efficient the team was. I also found the pricing exceptional and took advantage of the promotion that was currently in place. I will recommend this company to my friends and will use them again for future projects! read more

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It's been 3 weeks since this was installed, and we love it more each day! Every day I'm reminded of the quality I paid for when I went with Big Bully Turf. We had an existing paver patio, and they added turf with paver edging and an 11x11 paver island. They also added decomposed granite on the side of the house for a dog run. They weren't the cheapest but you can see why in the workmanship in the perfectly level island and and customer service. I can't say enough good things about Brian and the crew (including Gio and Adante), they each gave us a VIP experience. read more

Original sales consult was great, and the install was done very quickly. Grass looks great, and family loves it. We were told to cover 3 windows to prevent sun damnage, which was completed within 2 business days of initial install. Unfortunately within a few months the tuft got burn marks. We reached out to warranty and a couple months later we have had the turf replaced. Took a bit of back and forth, and we were not thrilled at the beginning of this report. I like the concept of this company and the product is high grade. Only complaint I've got at this point is the timing on warranty getting back to us and communication from install team. No idea when they will show up, and they leave for hours on end, then return without even ringing the bell. Very difficult to coordinate dogs. Yard looks great now. read more

As a general contractor in Las Vegas for over 30 years, I have dealt with all kinds of sub-contractors, and I have to admit I fell for the sales pitch. He said all the right things I look for and felt comfortable with the size of the company. They make you feel welcome and that you are so important. How the project manager is going to be there the whole time to make sure it gets done correctly. This happens right up until the time they get your deposit, then everything is done by text or email. They give you almost no notice of when they are going to be there and if you have plans already scheduled that day, you get pushed. They basically allow one day for install and the crew only has what the office tells them and will not vary from that no matter what you ask and when there done there are done and charge you the balance on the same day with whatever card you used for the deposit, even if you have concerns. Now comes the fun part as you try and get ahold of the project manager that sold you on this. I texted and called for days and finally called the office and had to leave a message only to be texted and emailed back stating any changes I would be charged to do. I kept trying to explain I did want a change I just wanted it to be usable, finally they sent a crew out at 3 in the afternoon after telling me at 1 that day and I said OK I wouldn't be there, but they could go in the back yard, all of this by text which never got relayed to the field so they showed up and left. So, I had to start over again. The next time I was here and met the crew and explained what I wanted and he agreed that's what should be done, however that's not what the office said so he was going to have to get their approval and I said OK. I walked back into the house and the next thing I knew they left. So, we started again. I still was trying to get ahold of the first guy that sold me this and finally I got a text reply that he was walking out of a meeting and if he could call me, I said sure but never heard from him. I did finally get a call from what I assume was his boss sounding concerned and would meet me when he got back to town. We scheduled a meeting and he showed up and we talked and I explained to him my concerns that there was a giant hump in the middle that need to be leveled out and there were soft spot in the green where they did not compact it properly and he agreed and said he would schedule it, once again short notice but i could be here. The two-man crew showed up and began work. They never asked me a question even when I went out to look at the progress. Once I could see they had tried to level the bump and were trying to compact the soil I found in area where they did not even put sand on the edging. I asked if they could fill that in so it wasn't so steep I was told no and that was that. While they did reduce the hump, they did not contour the remaining green to reflect the change creating additional problems. They over did the sand topping and now the green looks two toned. I have never heard back from anyone in the company even after leaving text messages on his phone expressing my disappointment. I would not recommend this company to anyone of my clients, and I hope the review will help someone not make the same mistake I did and believe the sales pitch along with, horrible customer service and no communication skills read more

They installed turf there was a flaw in the turf and replaced it. several neighbors put turf in from people that seemed just to be landscapers. when finished the turf was bumpy and the stitching obvious just gmcrap. Big bully was not the cheeper's bid but the turf and instillation was superior. We have a modest home but if we had a multi million dollar home i would want the best. read more

Big Bully Turf - sample illusion - Landscaping Near Me - Henderson, Nevada

I had a consultation & I wasn't happy w/the quote. One piece of turf measuring 14 x 14 ft and one tree for $7,500. And he tells me this is with 25% off but since it's Cinco de Mayo he'll give me 35% off if I put a down pyt that day. This kind of car salesman hustle practice is such a con. When he left, my husband & I told him we'll be in touch so we can discuss our finance. Two days later, I text him letting him know we're gonna pass up, thanks for your time.. Crickets, not even an acknowledgement of the text. He probably thought we wasted his time. In the near future, we are installing turf, we were shopping around. But I will not hire this company. Customer service & communication is EVERYTHING! read more

The company is highly professional and committed to customer service. They arrived on time with a full crew. They took their time, worked with intent, and left my house without a mess. They have good follow-up customer service. read more

My wife and I have seen the TV commercials for Big Bully Turf. Then we went to a home improvement show, and they had a booth setup there, so we made an appointment for someone to come out for a free quote. Bryan came out the following day. He was on time for the scheduled appt. He is very professional and explained in detail about the pricing and warranty and brought two sample pieces of turf. I signed the deal that day and was told that I would be contacted for a start date. Vanessa called me a few days later, was also very professional, to setup my start date. The crew showed up on time and started the job. They worked all day. I was not aware of how much work was involved until I watched them. The outcome was very good and we are very pleased with the look. And, of course, my little guy, Oakley, loves it too. I highly recommend Big Bully Turf. read more

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I had big bully turf installed at my home based on Karlas' commercial advertising it's not as hot for pets, and it doesn't carry an odor from your pets urine. I have three small dogs who are use to pissing on the grass. In less than two months I cannot sit on my back patio without the whiff of dog urine. To test how hot the turf gets, I took my shoe off to see how hot the turf gets (going on the ads the "pink" underside is cooler) to the feet. We'll tell that to my feet let along my dogs' paws. I'm not even going to get into the installation problems or their lack of returning calls. My words to you are buy at your own risk and don't believe the hype. This turf is not cheap and all the reasons I was skeptical came true. read more

Do not use this company. They charged us for wired lights in our putting green. When we signed off (during the daylight hours) they said everything work and the lights would come on at night. Come to find out they didn't even hook them up. They then offered to credit us over $600 until they found some cheap battery operated lights on Amazon for $12 a piece and said they would credit us that amount. We Paid $7,000 and they will not even fix their mistakes after they lied about it. Terrible company to work with and VERY DISHONEST read more

Mike and his crew at Big Bully Turf were excellent to work with very meticulous and courteous and everything was cleaned up and extremely beautiful lawn. I highly recommend them and they handle all the paperwork with SNWA for your rebate and they get you as much of a discount as possible. read more

Big Bully Turf - Gorgeous Lawn - Landscaping Near Me - Henderson, Nevada

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The quality of their work is good and their prices are on average of what others quoted. The problem I ran into was a lack of communication. I ultimately went with Big Bully because of the stellar reviews from here on Yelp and they were offering 12months no interest payments. That was just the start of my less than spectacular experience. The application process was very smooth and I was approved in minutes. I was told by my sales representative that I would get an email to activate my account when he finalized my project at the office that afternoon. The email never came and the corporate office in San Diego was calling me the next day to tell me I needed to activate my credit account or risk losing my installation date. I checked every folder and confirmed the email address used. I finally just went to the website and submitted my information with my email and project number and got my account activated. It showed my account and project amount authorized to Big Bully and I thought I was good. Two days later corporate was calling me back telling me they were going to have to postpone my installation date because I didn't activate my account. I was confused and they just kept telling me to activate my account. Finally I was put on hold and a guy who said he was a manager came on and proceeded to tell me again and again I needed to activate my account. In the meantime my sales rep texted me a link while I was still talking to the manager,which I clicked, and it said "congratulations your account is activated". Why wasn't that done two days prior?! After that I didn't hear anything for the next two weeks as I waited for my install date. The day before I reached out to my sales rep and asked if everything was still on schedule because the materials the I was told would be delivered to my house the day before the install had not arrived. He assured me everything was fine and my material would be delivered the next morning with the crew. The next morning the crew arrived and demoed my backyard in preparation. It took them all of 45min and then they were gone. Three hours later a dump truck came and dropped the backfill in front of my house. Two guys showed up an hour after that and worked for about 30min and then went on lunch. Another hour of work after lunch and everything went quiet again. I went to bed about 3pm before my night shift and when I woke up at 630pm my wife asked me why they didn't finish. I texted my salesman and went to work. He replied back at 1130pm and apologized and said the turf supplier put the wrong date for delivery and they would have the turf the next morning and the "supplier admitted it was their fault" and now they were going to have to "waste another day that they could be installing another project ". Also that he had been out to my project twice that day and "saw the same thing as me". Ok so why wasn't I kept in the loop? Nothing! ...so I am sure if this was all the truth I'm sure big bully was compensated from the supplier for the lost time. If it is not the truth then big bully just let my project slip their mind and I was the ""fill in project"". Either way my project was finished two days ago and I still haven't heard anything from them one way or the other if I approved of the work or if I had any questions or other issues. Radio silence. The only thing that told me they were done with me is the financial company emailed me a link to approve final payment to them as big bully told them they were done. I know this is long winded and if you made it this far congratulations. Overall I would recommend this company just for the quality of the work. But their communication is subpar. Edit: The irony that the business owner replied back to this lack of communication review telling me to contact THEM at a general office number is not lost on me. Blanket PR CYA response... read more

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I would honestly say our experience with big bully turf was a bit rough to say the least. Be warned that the sales department is great but after that, it falls downhill. I think we maybe talked to our project coordinator once and he seemed almost irritated that he had made contact with us. After that we never saw him again. The first deliverable of our project was not epic at all. Even after communicating with the gentleman doing the work, they put in our putting green like nothing we discussed. After communicating with said project manager about our dislikes he actually seemed defensive which was weird to us. They assigned a new PM to us and he agreed the project looked pretty bad and we were excited that he was going to help us clean it up. Optimism right! Unfortunately all of our optimism was extinguished quickly. He constantly would commit to sending a crew out and we made arrangements to be home. However, after three commitments they no showed. Our project started in October and didn't get "finished" until after the new year. We are happy with our new yard but not thrilled. It does look good but at this point we just settled. Just be cautious friends. The customer service after the salesmen is pretty atrocious. read more

Was so impressed with the work they did in your yard. Not the cheapest company, but by far the best. I think you get what you pay for. The quality of the materials is outstanding. They did the whole job, front yard and back, in a week. My yard is the best on my street read more

Big Bully Turf - My front yard - Landscaping Near Me - Henderson, Nevada

From booking for an estimate to financing to installation- everything was easy and professionally done. Our yard looks fantastic and the guys cleaned up not only my yard areas, but up and down the street, too. Super friendly staff and very helpful. We would definitely use them again if the need ever arises. read more

From the moment I contacted them to schedule an was very easy. Rich showed up on time to provide me a quote. They were able to schedule me right away and my yard looks beautiful. I made a change after the project was completed and wanted to add an additional project was very responsive for recommend this company their professionals and they stand by their read more

avoid this company - never leave your information they are relentless. They called me two times before 7 am and reached out nearly 10 teams in the first few days. They have zero consideration for potential customers - AVOID leaving your information read more

Just had a small area of turf replaced in my backyard. Crew did a nice job overall. However, it would have been good for them to ask me before they hacked a bunch of plants and palm fronds to make it easier for them to install new turf. They also told us their install would have three layers of substrate to catch the pet urine, water, etc. Turns out they don't do that and instead only have limestone sand underneath. Hopefully will do the job. Lots of people contact you during the project but would be good for them all to be on the same page. read more

Big Bully Turf is 100% amazing!! From the very first phone call to the end of the job walk thru we got nothing but the best!! Customer service, product knowledge and financing options. Luke was our designer and he was amazing. He explained the material to us and told us pros and cons of each grade of turf. He was patient with all of our questions and not at all pushy for a decision. Pepe was the installation manager and he and his crew were top notch!! They showed up on time and the entire job was done in 2 days. Randy came to do the walk thru which went smoothly as well!! Our dogs are super happy. Our back yard is absolutely gorgeous!! Thank u to all the awesome people at Big Bully Turf!!!! read more

Big Bully Turf - After - Landscaping Near Me - Henderson, Nevada

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Would have been 5 starts but had some major issues I could not over look for the price that I paid. Now the quality of the turf is top notch no doubt about that and the work was done quickly and efficiently and the workers were great. My issue was when the gentleman came to give me my quote he said they would remove all the rocks and get rid of them but they didn't do that all they did was pile up the areas that didn't have turf with more rocks, now I have to find someone to get rid of all the excess rocks that were left. He also said they would add a drain on the side of my home where water would drain and that did not happen. Then the gentleman who quoted me said he would be here when they started the work but he was never here so I was never able to express my concerns with him. Also the timelines he gave me for when someone to schedule would call was off, I had to reach out myself to get an update on the install date. I could have gone with another company for much less money but the gentleman sold me on their service and quality, I was left highly disappointed with their service, but I can't deny the quality of how it looks. It's almost like you pay them such a high amount and never hear from anyone again except for those generic text messages. But don't get me wrong the turf so far has been great quality I just can't get past all the service issues. read more

When looking for a company to install turf in our backyard, we found three companies to get estimates. When BBT's representative visited, we received the estimate, I told him we had other companies to talk to. The rep asked which companies and I told him. When I mentioned Rock N Block, he said we are partnering with them. I though it was strange, but thought great - maybe they will offer the same pricing and there would be no competion. When we had Rock N Block to give us an estimate, I asked if they were partners, we were told no. Buyer beware what you are told to gain a sale. read more

Vince was so professional and made us feel so comfortable with our purchase. He was great and recommend BBT to anyone looking to get their yard done! Thank you again for making this process easy and seamless. read more

Big Bully Turf - Our beautiful new backyard - Landscaping Near Me - Henderson, Nevada

I had Big Bully Turf come out and install turf at my new home I just purchased and had a pleasant experience from start to finish. The crew was always on time, cleaned up after themselves and the office took care of all the paperwork that needed to be submitted in to my HOA and the county. Highly recommend them to anyone. read more

They were able to schedule a last minute appointment for my free estimate. Chris is very polite, professional, knowledgeable and exceptional in working with me to figure out what was the best fit for my backyard. I look forward to enjoying my new turf and completing my backyard. Great service, quality artificial grass to choose from, and all around great service. read more

Happy to say the turf we had installed looks great! The staff was professional and showed up on time and got the job done in 1 day, they also did a great job with the clean up. It is definitely an investment and pricey but what a transformation, looking forward to seeing how durable it will be for our dog and the backyard fun we will now be having on it. read more

Great service. Quality work. Good Price. Would hire again. Getting my backyard done in the future. read more

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DON'T DO IT!!! Deceptive! They don't care once they receive your money! Do not use this company! They change their square footage price depending on the size of the project! It should be the same no matter what size project you have! THEY LIE about the temperature of the turf! They yell me to wet the turf! EXCUSE ME?! Why get turf if I have to still water it!!! I'm going to the BBB next, then further, if I don't get help with the issues that I have already addressed with them! So far, I've been ignored! read more