Toilet was leaking under the base after each use so I jumped on Yelp to search for a local plumber. I came across Big John's, read thru the reviews and called them this morning after 8:00 am. I wasnt expecting to have someone out to our home same day because I figure its Monday they probably already have a full schedule but nope I was in luc TYJ! Excellent customer service over the phone and she was able to book me for a 4pm-6pm which I was very grateful for. Mr. Jason arrived at 4pm and i had recvd a txt prior to his arrival that he was on his way. He was able to assess the problem and explained what he needs to do and how much it would cost. He had to replace the worn out/rusted flange and wax ring...it was such a hot mess but Mr. Jason was so patient and did an awesome job cleaning the area prior to replacing all broken parts and secured the toilet back onto the floor better than how it was originally installed. Excellent and efficient service all around, I have Big John's Plumbing on speed dial, thank you again so much! read more

Big John's Plumbing - Riverside - So gross but thankful our toilet is working just fine now. - Plumbing Near Me

Awesome customer service and expertise in job. Dave was the epitome of what a consumer is looking for when requesting professional help. I will be using Big Johns Plumbing for all my plumbing needs in the future. I will also be recommending him to my frends!! read more

Was suspecting broken waster pressure regulator at home.. called Big John and got a same day appointment. Diagnosis was quick and straight forward, repair was started right away. Technician was very detail orientation, and spent good amount time to make sure everything was repair/installed correctly. No issues~~~ Price was fair for the quality of the work done. Will definitely recommend =D read more

I called four other plumbers around the 92506 area and Big John had the BEST price for a faucett replacement. In addition, they give a 10% discount for new customers. Adrian, the servicing technician arrived on time, provided great service and was quite professional. Outstanding service, thank you! read more

To all my veteran friends if you need plumbing done look no further than Big John's Plumbing. How about having someone who is honest and friendly . Big John came out Saturday night and fixed my plugged kitchen sink . I have had several companies come out and tell me it will cost 1k to power flush my lines. They were liars and wanted to just make money. I have never met a plumber who was honest until I called big John's Plumbing. Plus his son was so nice and very smart. If you ever need plumbing done call Big John's Plumbing. read more

Benjamin did an excellent job today despite the exhausting heat. He was punctual, friendly, and knowledgeable and kept us updated on the status of our situation as well as any costs that come along with the work he needed to do. Prices have always been reasonable here. I've used this company probably three or four times now. I will call them again if I ever need to. read more

I've used them several times before, but never again. Charged $190 to fix leaking roman tub valve. They've repair it before. This time replaced the interal guts like before, but it didn't stop the leak. Told $1,100.00 to replace. I asked if they could help me out with the price of repair because it didn't work. Told no. After all the work they've done for us? I won't use them again. Recommend you don't either. They're just gotten crazy expensive!!! read more

Ever need a local plumber to help in times where you tried everything to clear a toilet? Call Big John's! The plastic freshner hanging in the toilet was accidentally flushed causing a back up. I called after 8am and they came about noon with an auger to jam free the clogged toilet. Thank you Big John's for the prompt service! read more

I woke up to a flooding kitchen, I called Big John (yes, it was him) a little after 7:00a. He said he had a heavy schedule that day but would stop by ASAP to turn off my water (I did not have a "T" wrench). Meanwhile, I called another company. John stopped by in less than a 1/2 hour, turned off my water, then asked to take a look at the problem. He thought about it for a moment & said he could take care of it now. He fixed my leak, let me pay with a card (it was very reasonable) & I was able to get ready for work. I'm thankful I called Big John. read more

Buyer beware. I was charged a $125 fee to come out and look at my water heater which would be applied to the repair if I use them. They ordered the warrantied part and I was to pay a total of $175 for installation. The water heater still did not work so they now told me I needed a new water heater which was under warranty. But I must pay for the repair they did that did not work. They charged me an additional $1057 to install. Never crediting me the $125 towards any repairs. In all I was charged $1182 for them to install a water heater. Not to mention I was without hot water for almost 2 weeks while they ordered parts before deciding I needed a new water heater. read more

I have used Big John's a few times now for leak detection. They are always very responsive, on time, and very trust worthy on repairs needed and costs! I would highly recommend! read more

Just had Ben with Big John's Plumbing replace my toilet. Did a great job and a great price. Will be using them again. Thank you...

Thank you for the wonderful customer service you provided. Ben arrived on time, did a great job in connecting my bathroom sink drain! He was very nice, kind, and through.. So grateful. And I will have him back to do more items that are needed in the near future. ! read more

Only plumbers I will use!!! Been a trusted company for years and I will never look elsewhere!! Best around! Called them Monday am at 9am and had representative at my house before 12. read more

I called Big John to get a quote for my leaking water heater pipe. He was able to give me a quote over the phone, and showed up within a couple hours later. While here he also replaced my shower head cartridge. Everything is working great now! I would not hesitate to call him in the future. John was polite and his pricing was fair. I also used the Yelp discount which was awesome! Definitely would recommend him to friends. read more

I had John out with Big John's Plumbing to replace a shower valve and shower head set. They ended up coming earlier than planned which was excellent for me! I couldn't be happier with the work they did and will use him over and over and over and over again. Thanks John! read more

Polite, courteous, professional, told he'd arrive within the hour and he did, friendly, pride in workmanship, fair pricing. No need to look any further, Big John's the only plumber needed! read more

I had a problem with my sprinklers and toilet. I called up Big John and he responded within the hour. He checked out the damage and gave me an estimate(very reasonable price) and got to work right away. He finished very quickly and went through each repair with me and I also used the yelp deal to get a discount as well! John's plumbing provides nice, reliable, and fast service for those in need of plumbing emergencies! I HIGHLY recommend using this service! read more

They are the best.Havent been disappointed yet.Response time right on and pricing great. Will use again.

I called to ask for a quote. The guy that answered asked me several questions and said he would get back to me in 15 minutes. An entire week went by and no one called me back. I called again. Again, I answered a few questions and was told someone would get back to me. A week later no one had called me back so I called a different plumber. read more

Funny how some people will do anything to collect some money anyway possible. I call this plumber to get a quote for a job. Owner John asks me to text him the property address so i send him my text with details. They go out and Marvin one of their plumbers call me and leaves me a message to call back. I call back and no one gets the phone so I leave a message to call me back as soon as possible due to the urgency of the repair. No call so I text back and request to find out what happened and to send me their estimate to my email or a photocopy of their estimate. No response until 2 weeks later I get a text asking for my last name so they can send me a bill for $105 service charge. Crooks. A month later I get a call asking for money so I kindly explain to them what happened and they tell me they sent the invoice to my email. I never received the email so I ask the lady what email address did you send to. She gives me the wrong email address so I let her know you sent to the wrong email address. I check to see if i sent John the wrong email address but no the email address I sent the owner is correct. So clearly some idiot did not send the quote to the correct email. Conversation leads to them threatening me that they will send this invoice to collections. They will get nothing from me for this rather I will make sure all my contractors, clients, and friends in the area never use this company ever again. Owning multiple rentals in the area and all around southern cali, its amazing how hard it is to find an honest plumber in the county of Riverside. If anyone knows a reliable trustworthy plumber in the area please let me know. read more

Second time using Big John's Plumbing service because I had a clogged sink, this time they sent out a great guy named Willie who right away explained to us the processes and potential issues we were facing. Most plumbers will try once or twice and when they can't get the problem solved they look for more extensive and expensive solutions, Willie on the other hand told us it could potentially be a collapsed pipe but he would keep trying and low and behold he unclogged the pipe with perseverance and elbow grease. We really appreciate the hard work and ESPECIALLY the honesty. Instead of jumping to using the camera which would have cost us around $400 he got the job done for $125. I will definitely use them again in the future for any of my plumbing woes. SHOUT OUT TO WILLIE! read more

Its obvious how big john earned his nickname. His service is also tremendous. He's helped us out twice now. Once with a leak we had in our shower for ages and again when our sink became clogged. Both times he was kind and fixed the problem very quickly. Our shower and sink now work perfectly. I highly recommend big johns plumbing! read more

Big John cleaned out our main sewer line this past week. Used the yelp coupon. He was very nice & courteous. Took time to explain stuff to my wife before I got home. Thank you! Gave suggestions if it happens again, seems like once a year a plumber has to come but I'm calling Big John if I need one again. read more

I called Big John's Plumbing around 9:30 am on Sunday after reading positive reviews. The phone was answered right away and I asked if they could come snake because my main was clogged. John told me he could be here between 11:00-12:00, and he showed up when he said he would. I showed him the roof access to my main (which is unfortunately the only access I have). He was very honest and upfront with me and took his time assessing whether his snake line would be sufficient to reach the distance needed to clear the line (roughly 100-120 feet). It was so nice to have someone really assess the situation first. I know some companies/workers will perform the work knowing ahead of time it won't solve the problem, and then charging the customer for it. John didn't do that. He evaluated the situation first and let me know before hand what my chances were of reaching the clog, and then he let me make the decision to proceed with the work. John was able to clear the clog, and then he made sure everything was flowing properly before cleaning up. Big John worked fast, competently, and was very friendly and respectful the entire time he was here. The price he charged me at the end of the work performed was exactly what he quoted to me on the phone and it was $100 less than what I paid a big named plumbing company, for the same work, 2 years ago. He told me he offers discounts on his website as well as on Yelp. Then he gave me a 10% Military discount off my bill. Thank you John for your fast, friendly, upfront and honest service. I can now take a shower!!! read more

Awesome and not surprise to see great reviews Some people know how to run a business based on industry knowledge, customer service and being an honest business man and others look for a way to take advantage of issues that appear big but are small I am sure the plumbing business is full of those but john is not one of them. If you have a plumbing issue john is your man. read more

I would give it no star if I can. My tenant has a leaking tub faucet, leaking kitchen hose faucet and the seal for one of the toilet water tank leak. Spoke with Big John and I understand it will cost 105$ just for them to come out and if they do service then the fee would be wave Big John sent one of his men out, needless to say my tenants are very unhappy with the result He installed her tub handles back wrong and I don't know what he did but by the time he finished and despite she know he had installed it back wrong, she doesn't care and just want him out. Now one of the hot water handle turn left and the other cold water handle turn right when water is being turned on . He charged me 164$ for replacing 15$ valve cartridge that would take 15 min- 1/2 an hour max to replace. He would have charged me another 145$ just to tightened the toilet and another 145$ for changing the hose plus parts price which he quote over the phone while he was at the house. Needless to said if I have all the leakages done , it will be around 500$ range or more depends on if he has to changed out the whole sink faucet My husband who is also pretty handy around the house was too busy so I didn't want him to be bother with tedious stuffs needless to say wasn't too happy when he found out how much they charged and now he would be the one changing out the sink faucet and buying the two rubber washer for the toilet tank read more

I called Big John's Plumbing to come and check out a leak under the sidewalk on the side of my home. They responded quickly, but that was it as far as the good goes. I could see where the water was coming from from under the three foot side walk and it was near where a faucet was coming up through the concrete. I was told by the plumber that it would initially cost $350 dollars to use a leak detector to pin point where the leak was coming from. I am no genius, but it was not difficult to figure out what the problem was and I am not a plumbing professional. The leak was just where I thought it would be. When I asked how much the total cost would be I was told $800 and does not include concrete work. He stated it would take two workers to bust up the concrete and get the job done. When I told the plumber I needed to discuss it with my other half before I made the commitment, he asked for $105 just for the service call. If they would have been reasonable, I would have let them do the work. Instead, I went and purchased a concrete blade for my skill saw and rented a jackhammer and the parts I needed to fix it by myself and I am under $100 dollars to fix it in only a few hours of work. I hope they choke on the $105 dollars they charged to just take a ten minute look. I saved myself $600 not letting the screw me over more. read more

Big Johns plumbing, AWESOME! He was extremely professional, what we spoke about over the phone regarding my water heater, was the same after he was done. Which was a great job. The price didn't change. Reasonable price, I appreciated that he came out so late and cared to get my hot water back on. Very informative, friendly and easy to talk to and understand. Definitely have a new guy for these kinds of jobs. Thank you! read more

We had an emergency this week. Our main water line pipe busted. We called Big Johns, they were able to come out right away. Phil was very helpful did a great job fixing the leak and the price was reasonable. I definitely would recommend this company . For top notch customer service ask for Phil The Aleman Family read more

It's been quite awhile since i wrote this review, and even longer since we actually had the work done. ... but I'm still happy to say John finally got in touch with my husband and this issue was resolved. No, it was not done in an quick manner, but it was done in an apologetic manner. Within days of their conversation, we had a reimbursement check in our mailbox! We are satisfied with the costumer service when eventually got, and are pleased with the outcome. read more

John went above and beyond in his quest to find a leak in my garage - which was coming from next door. He was very through in his diagnostic and helped guide the other owner and I into what needed to be done. Thanks so much!! read more

Called big John to help me with a "do it yourself" project that went wrong. LOL. I started putting in my own water softener, and realized it was out of my comfort zone. He gave me his advice after looking over what I wanted, then he let me make decision. His pricing was fair and more over he even explained what he was doing. I definite will call him again. read more

Water heater broke and after numerous calls to other repair companies and numerous run around I settled for this company. I called at 1 pm and there tech showed up promptly at the time they said 430pm. Didn't give me hustle and bustle nor did he try to sell me a new one. Respectful and very professional. Gave me advice on what to watch out for and good price. It took him 1 hour. Gave me a warranty and shook my hand. That's hard to find. Definitely will use them again. read more

I called since there was a water leak outside and he told me to call the water district directly first to save the fee he would charge for coming to the house. I was so impressed by his honesty and the fact that he was correct and it is the city's problem/fault so he saved me money. I would recommend him purely for that honesty. read more

Mario was awesome! We had a block in our line causing everything to back up. The entrance to the line outside was covered in Stucco. Mario found another way in and took care of the problem. He was very good with explaining what was going on. There was another issue we had after he left so he returned two days later to resolve it. His customer service and knowledge was awesome! read more

Called on a Saturday. John was my plumber. Response time was Fabulous. He Diagnosed that I had two different problems gave me solutions to both. John recommended I fix the easier one and gave me a quote on the harder one. John was very nice, Reasonably priced And very professional. I would an am going to use his service again. I am Recommending him to you all that need plumbing done read more

Big John's is awesome!! I called about replacing a broken faucet late in the day and they were able to give me an accurate estimate over the phone and send someone the same day. Mario, the worker who showed up, was great, he stayed really late and cleaned up after himself and did not charge me extra even though it was a really tough job and took him way longer than a standard faucet replacement. I really appreciated it and would use these guys again and recommend them!! Thank you guys!! read more

John of Big John's Plumbing repaired an instant hot, a leaking toilet , a slow drain in the bath room, and applied RootX in the main drain. He was on time, courteous, and professional. I will contact him again for our plumbing needs. read more

Came to my house fixed my issue and was amazing with my family would recomend to any one who wants honisty and a good job thanx!!!!!!!!!!!