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Big O Tires

4.2 (235 reviews)
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Services - Big O Tires

Oil changes

Routine automotive maintenance

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Two times I've been in an emergency situation and they have accommodated me amazingly!! Thank you

DONT GO HERE!!!!
DJ A.

They said they replaced shocks and tires they didn't replace the shocks only tires!!!!! Then they said I need a 900$ part after the job was done stating my tires are gonna wear unevenly. Going forward the shocks didn't feel right I complained on the phone for a few weeks and and then eventually came in trying to figure out why the performance wasn't the same but after calling saying I'm gonna bring in the next day I get rear ended with minor damage only bumper dent . I then take it back and they then tell me the shock wasn't replaced and is blown but now I need a lower control arm on top of the 900$ part and it's "probably because my fender bender ", so as any sane person would do I get a little irritated asking more questions and seeing if I can get compensation from them for paying for work that wasn't done the "store owner" furious gets in my face hurling names and cussing telling me to get the F out and even stepping up too me getting in my face , now at this point I call the cops deescalating things and leave . Now I went to a different big O for inspection and there is no lower control arm damage no damage on the 900 part , and crazy thing is there is still OEM struts in the front which I got after market struts in the front???The shocks in the back are blown and my tires are wearing unevenly, everything is on the record and I have receipts, DONT GO HERE!!!!!! if you wanna save your money and time plz don't go here !!!! they are crooks and the most unprofessional team of people I have ever met Danny smith just wants commission, the "store owner" shouldn't be store owner with his mouth and the way he stepped up into my face to tell me to get the F out for simply asking questions and for a good reason! They don't deserve anybody's hard earned money !!!!!

Take your money somewhere else! You will regret your decision repairing you car at Big O. They run a shady business. I brought my car in for slipping gears. They missed diagnosed the problem and gave me a huge list of things to for $3700 bill and the next day I received the car back, I could feel the problem was still there, I took it back in. I feel they took advantage of me. They said to keep driving the car that they had fixed it. The next day, the transmission light came on and the check engine light came on. I took it to a different shop and they fix the original transmission problem for $700. Big O charged for ignition coils in which they didn't do, I had to go and ask the technician if he perform the service and he said no, and they had to refund me. I asked to see the brakes and they said they could not show them to me and today the brakes are still squeaking. They charge me $800 to fix an oil leak including changing the spark plugs and that cost $10 apiece plus change some plugs. Today I still smelled the oil. They misdiagnosed the gears slipping at each 10 mile interval to fixing the motor mounts. I brought the car back in when the problem was still occurring AFTER they said they "fixed it"and he told me just to keep driving it. The next day the transmission light came on and the check engine light. When the owner asked how my service went at the very end I expressed my concerns to him and I got no response. He swept me under the rug. This is a very shady business. I DO NOT recommend. Take your business elsewhere. Where the shop actually drops you off while the car is getting done and picks you up at the end WITHOUT asking. Where there's no question on whether the work is done in the end. You can see that they're now reaching out to me that I posted this yelp however, I already tried to reach out to them prior to this review and Jason the owner did not respond to me. Please see photos.

Lower and upper trailing arm on passenger side
Paul C.

Went there to get a trailing arms on passenger side replaced with powder coated aftermarket ones for my Bronco, did driver side myself but passenger side, gas tank needed to be dropped a foot to access bolts. Looks like they took a pipe wrench to trailing arms and scratched the powder coat all over them. Also had them do cam locks and an alignment which supposedly took them 6 hours to do the alignment on a 2023 Bronco because of cam locks. Walked out of there with a $1000 bill and my shit all scratched up!!! Total bullshit and ripoff!!!

Racists
Frederick B.

If you're a person of color , don't go there , proper service is only reserved for white people and not people of color. I requested a simple oil change and if they could a check engine light diagnostic but that was going to take too much time for them so I even agreed to split the service do an oil change now and come back for the check engine light and she wanted to be more difficult. Went from being a one hour wait leave your car to it's going to be two , to it's going to be three hours , you know what , at that point I'll just leave with my car and take my money and issue somewhere else . I go where I'm wanted not tolerated and that's how they make you feel like they have to tolerate you , don't go there really .

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4 years ago

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Lana L.

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3 years ago

Ben gave me all the facts and walked me through replacing my tires. Kind and personal service today.

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Lana L.

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2 years ago

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2 years ago

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3 years ago

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Lana L.

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4 years ago

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Lana L.

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3 years ago

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Lana L.

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2 years ago

CJ helped with issues from previous people there. He hooked us up. I really appreciate the great customer service.

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Lana L.

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3 years ago

Flat tire. Jason was very welcoming and professional, I will be back to buy my next set of tires!

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Lana L.

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3 years ago

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3 years ago

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Lana L.

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3 years ago

Great service and good pricing! Will definitely be going back for future repair needs.

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Lana L.

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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5 years ago

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

as always the guys were amazing and I was in and out. Jason thanks brother see you come winter time.

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Lana L.

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3 years ago

Excellent service very good explanation what was needed and everything was done very quickly I highly recommend

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Lana L.

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3 years ago

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2 years ago

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Lana L.

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3 years ago

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Lana L.

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2 years ago

Jeff was the best!! My service was fast and efficient! Guys were honest and helpful!!! Will be back!

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Lana L.

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2 years ago

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Lana L.

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4 years ago

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2 years ago

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Lana L.

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4 years ago

Came in on a Friday late afternoon to check a slow leak in my tire . Alex hooked me up and was very helpful. Highly recommend!!

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Lana L.

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3 years ago

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Lana L.

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2 years ago

Most excellent service, Jay was great. Cleanest bathroom I've ever seen in any auto-repated establishment.

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Lana L.

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3 years ago

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Lana L.

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6 years ago

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4 years ago

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6 years ago

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Lana L.

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2 years ago

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Lana L.

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2 years ago

Amazing staff who addressed my fleet vehicle with promptness so I could return to work. I recommend this location for all your fleet needs.

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Lana L.

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Page 2 of 6

Ask the Community - Big O Tires

Review Highlights - Big O Tires

Jason provides some important basic services such as flat repair and rotation/balancing at no charge.

Mentioned in 35 reviews

Read more highlights

Big Brand Tire & Service

Big Brand Tire & Service

4.3
(19 reviews)

Corey did a great job for me! Fair price for new tires for my truck! No problems at all…read more My truck is happy too!

Stay away from this clowns…read more In April I replaced the tires on my wife's car, a month later she said that she had a wheel pressure icon on display and we stopped by them to check. The mechanic checked the pressure and said that the tires was over inflated and he corrected it out. A couple of weeks later, she said that the pressure icon had not disappeared. On the nearest Saturday, I used her car and drove past the Discount Tires shop and asked them to check the sensors, and it turned out to be; that on the right rear wheel the sensor was missing, It's just not there! Then I drove back to the Big Brand Tire & Service and asked them how so they didn't install the sensor. The answer was that there was no sensor there (My wife's car is always serviced at the Mercedes dealership) and the manager said not to install. And so: these clowns broke the sensor when replacing the tire,did not replace it, and did not notify me. After a short argument with the view that they were doing me a favor, the sensor was installed, but the TPMS refused to work and the mechanic said that I needed to change two more sensors because they fried. The mechanic is a complete liar because the sensors were tested 30 minutes ago at Discount Tires. After that I went to Discount Tires and they reset TPMS without any problems. Awful experience.

Big O Tires - tires - Updated July 2026

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