Brought my car in to get a new tire. Drove away happy but then my sensor light went off. I called and let them know of the problem. They asked me to come in so that they can reset the sensor. The next day I came in and they informed me that the sensor was bad?? How was it good before you replaced the tire but now it's bad? They then hit me with a bill of $79.99. I said no, I'll get it replaced somewhere else and have it looked at to see if they caused the issue. If I find that they did cause the issue I will report it Edit - after I left Big O and not in a happy way, I went to Lexus where I was told that the sensors didn't have batteries in them and that my sensor was damaged when the tire was replaced. In the mean time, Mike C. From Big O sent me a message asking me to come in and they would take care of it. So today I came in and Chuck took care of me. He began to explain that the batteries last between 4 and 8 years. I told him what Lexus informed me. I thought to myself, I just was informed by the manufacture and this guy is trying to tell me different. I went back to their waiting room and sat down. A few minutes later Chuck came to me with my sensor. Well, I took it apart and found a battery. I am shocked to say the least. I quickly found Chuck and apologized. Chuck is a great representative for Big O. He was kind and courteous even when I was under the impression that he was in the wrong. On a side note. I was a loyal customer to America's Tire/Discount Tire Company for more than 20 years. I decided to go to Big O about a year ago when Discount tire didn't have my tire in stock. What has happened to me over the past few days is a reminder to me why I keep coming back. They are here for their customers and they don't view us as just another repair. Plus they offer way more than just tires. So in closing, Mike and Chuck went out of their way to make me happy and at the end of the day, that's what really matters to me. read more

Big O Tires - Battery on a factory Lexus TPS sensor - Tires Near Me - Reno, Nevada

I bought new tires and rims through big o, when I initially bought the rims and tires the mechanics didn't put the o ring back onto my tires. My car was shaky driving around with my newborn. I have a 3 year warranty on my tires, I called yesterday and made sure I was still under warranty. They called around 3 and said my car was ready. My kids have croup so I waited to come until the next day. When I got here today my car was on a fuxking spare and they didn't know what I was talking about. Don't waste your time or money. read more

First time here, needed to have brakes checked and alignment done on my mini-van. The place is clean and they are not short on workers to service your vehicle. Customer Service was very good even on the phone. Also, the waiting room in comfortable and they have coffee and popcorn. I called first and was told they were not real busy, so I was surprised when I sae many cars waiting and others in the bays. But this must be normal for them because I was in and out in 45 minutes. The reason they are getting only four stars is because I was not told that their would be a charge if work was not performed. My brakes were good and it did not need an alignment even after Sam's Club told me it had to be done. I was charged $20 for the alignment check. And online I saw several discounts that I did not bring because I was not told there would be a charge. Okay, it was only $20 so I am satisfied. read more

I have had really good experiences with Big O tires. I drive all day for my job, and I put a lot of miles on my car, so it is important that it is maintained appropriately. I also have limited time free for maintenance, so it is nice to have Big O so conveniently located just a couple miles from my house. I usually don't schedule an appointment, I show up when they open and they are able to accommodate getting my car in and out in about an hour or so for tire rotation and oil change. Frequently I will drop off my car, run home, and then either get a ride back or run back when it is ready - it is awesome that it is in such a convenient location. I made an appointment for my last visit to have the alignment checked (hit a curb, oops!) because I knew I would have the kids with me and didn't want to risk it taking longer than usual. I dropped off my car, had an update within half an hour, and approved the repairs needed, which took about 40 more minutes. All in all, quick visit, and we strolled through the neighborhood nearby to stay entertained while the car was being worked on. Another option is shopping - there is a Kohl's, a grocery store, and a Petsmart all in the same plaza, and a Walmart right across the street. Maddy has been very helpful every time I have been in, and I'll continue bringing my car here in years to come. read more

They got me right in without an appointment which I really appreciate it. I was definitely preoccupied multitasking with phone calls checking in and checking out there's a busy week for me with Covid and the DMV being closed and trying to take care of registration and oil changes and all the behind the scenes... They were patient and courteous. This is a great location in a shopping center that has everything you would need there's a smog place 50 feet from the front door there's a major grocery store which is really nice there's a Starbucks there's great shopping and it's across the street from an AutoZone in case you need some other automotive things. read more

I have been coming to this place for oil changes over the past 8 years. They're generally pretty fast and if it's a wait, there's quite a few stores in the shopping center to peruse. This last Friday I took my car in for a routine oil change- the wait was about 1.5-2 hours which was a definite drag. When I picked up my car it was unlocked in the parking lot again- an issue I've discussed with them 3 or 4 times in the last few years. Then I drove across the parking lot and my car died. They sent a mechanic over to look at it and he said I could bring it to the shop and they could try to fix whatever it was. I decided to wait on my dad- when he looked under my hood it was obvious what the problem was. When changing my airfilter they had unplugged something to get to the screw and then just never plugged it back in. I was so frustrated and I will not be returning. read more

Horrid customer service. We've been loyal customers for almost 20 years!! Never again!! My son took his car in for a check engine code. He's had the code before and had taken it to them before to be fixed. This time, they said they didn't have time to do it. They had it THREE days! We discovered the oil was horridly low, which was likely a reason for the error code. Did they check it? Nope. In THREE days they didn't even do a basic inspection?? They insisted they had never done the work with that code before, but they did six months prior. When my son called to tell them that the service they denied doing he had the paperwork for, the CS rep kept cutting him off and being super condescending. When my son tried to get a word in, they guy continued to be rude. When he was just so done with the constant cut offs, the guy refusing to listen to my son and him saying they my son would have to bring it back IN A WEEK to have them inspect it (why didn't they when they had it for 3 days??), then the guy said "what are you expecting us to do?", my son was so super frustrated, he just said he wanted to get his @#$! Car fixed. They guy then started threatening my son (it was on speaker phone so I heard EVERYTHING) and he kept telling him to come down and say it to his face!! Are you kidding me?? When my son asked if the CSR was threatening him, he said "No. A threat would be me telling you to come down here and say that to my face so I can kick your ass!" He asked to be transferred to the manager several times and the guy refused!! It was surreal! There is no way they don't have other frustrated people they deal with so how this was handled was so far off the script, it was insane. They have lost long time customers and I will make sure anyone I know should stay away from such an unprofessional business. read more

Everyone here was so kind and nice. Great customer service! I came in for an alignment without an appointment and was out in an hour on a Saturday:) Definitely coming back! read more

Called to get a quote on new brake pads for my Jeep. Was quoted $300-400 for the front. Brought it in, dropped off. Called me back with all these other things wrong. Which weren't before. Quoted me at $2300. Very rude on the phone. Would not recommend. read more

Usually I like this Big O Tires, they usually get me in and out pretty quickly. That was not my case with my experience today. I had scheduled an appointment for an oil change and it took 3 and a half hours for my car to be ready. I had to call into work due to not being able to take my car. No communication was reached out to me, I was the one calling and coming in checking to see if the vehicle was ready. I was told multiple times it would be ready in a few minutes which would become a wait about usually 10+ minutes, which happened 3 times during my visit today. Don't think I'll be coming back again. read more

I needed 2 new front tires and took my car to the Mae Anne location. I scheduled an appointment for the following day. I dropped it off and they said it would be done in 2 hours and they would call when completed. I waited 2 hours and finally called them to see if my car was done. They put me on a 12 minute hold. I hung up and called back and told them I was on hold forever and he put me on another hold. I went to pick up my car and he said that it would cost $575, when he told me it would cost $204 per tire. He didn't tell me about the disposal fee, installation fee, etc. I really like the Big O tires on Kietzke Lane. Won't go back to the Mae Anne location! read more

Fast, excellent and reasonable service. I did not intend to write 85 words required by Yelp but just let others know that in my opinion this is an excellent auto repaid facility. read more

They totaled my vehicle and are not paying for damages. On January 24th I brought my 2015 BMW 328d in for an oil change and tire rotation. Later that day I got a flat tire. On January 26th the oil light on my vehicle came on and I pulled over, the car shut off and would not start again. I had my vehicle towed to the nearest dealership, the technician there said the drain plug was not put back properly and all the oil spilt out and the engine seized, totaling my vehicle. I called Big O and was referred to their insurance, Acuity Insurance, an insurance company which has a poor reputation among insurance professionals. It took the claims adjuster nearly three weeks to look my vehicle, and after four weeks made me an offer of $751, which is obviously unacceptable. Litigation in small claims court is currently pending against this Big O Tires location in regards to this issue. read more

Big O Tires - Tires Near Me - Reno, Nevada

They're very hard working. They're very professional and helpful. Assisting me with any tire issues I may have whenever I stop by.

I have a neg review unfortunately.... I used this location to service my lifted 2003 GMC Yukon and had a MAJOR problem as a result. They neglected to hand torque the lug nuts on my wheels after doing a tire rotation. Problem - using the gun instead of a hand torque broke several of the lugs on each wheel. I didn't notice this because I don't make a habit of unscrewing my lugs after service. It remained this way for about 2 weeks until I took my truck to be serviced and they took the wheels off and alerted me to the broken lugs. I brought the evidence and a letter from the service shop who discovered the problem to Big O. They said there was no way they caused the problem and it was my fault for not being a diligent owner. Horrible and scary situation which could have resulted in all my wheels / tires popping off while driving. Horrible customer service. I will NEVER take any of my vehicles there EVER again. read more

These guys are awesome. I've had a few interactions that all were very positive, but two that really stand out. I recently purchased snow tires for a very reasonable price and then a few days later, drove over a big bolt and didn't realize it until the next morning and my tire was flat, leaving me stranded after fix a flat didn't work. Exain, the Assistant Manager and another associate drove to my home, picked up the tire, fixed it, and put it back on! I was blown away at this kindness and level of service. I also had a great experience with Michaela (I may be spelling that wrong), who was very patient and helpful when I went in for a different issue with two (impatient) kiddos. To note, Exain and his team were very efficient and quick in fixing this separate issue as well! I will definitely recommend these guys to anyone looking for extraordinary service! read more

Horrible, terrible, disappointing, and unbelievable. I believe that is a good start. My friend had a tire blow out on the freeway on her way back to California from Reno. She used to live in Reno so don't just discount my review as a "Crazy California Customer Complaint" because this one is not. So she has the blow out and comes here per a close friends recommendation. It was all bad from the beginning. They tried to sell her a new rim, tire, tpms sensor, mount and balance for a total of almost $1,000. I thought she must have misunderstood seeing as I am in the automotive industry I knew there was no way! Well she was right. Ok, fine I said to go ahead and order it. They would have it on Monday they said. She was confined to a small room that was able to be budgeted with the few dollars she had left to get home until Monday. On Monday I came up to help her and make sure there was no more funny business. Ha! Monday morning about 11am, yes 11am, they say oh, it didn't come... "Maybe tomorrow." Yup that was his exact statement as we stood at the counter of Big O Tires. I couldn't believe it. Friday, Saturday, Sunday, and now Monday and it still was not it?! Time to move on... And move on we did. Just a side note... We found the tire... and when we did Big O was there picking up tires too. Lol. Small world. read more

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I called to find out if they could put tires I bought online from third party. Not only would they, but the got it done same day!!

Express lube my arse. Pulled up 8:45am on a Friday for an oil change where they had a three hour wait. Only one car in each Bay was occupied. They should lose the "express" from their name - it's false advertising...and I buy all my truck tires here. Suppose I'll explore purchasing tires from elsewhere and my oil change indeed. read more

Today, I took my vehicle to Big O Tires at Damonte Ranch. For some unknown reason, one of my tires could not maintain proper air pressure. Service Advisor, Zach, examined the tire and indicated there might be an air leak from a previous tire plug. Zach informed me that it could take 1 1/2 hours for the repair to be completed. He didn't try to promise me a shorter time frame but... Within 25 minutes, I received a call from "Alex" in the service department stating that my vehicle was ready for pick-up. I received excellent service and I highly recommend Big O Tires as your one stop location for your repair and tire needs. Thank you all for your great service! John C. Reno read more

What a night and day difference from Sierra Auto Care. Had an appointment at noon at Sierra for an oil change and tire rotation. They quoted me at $190 for the service. Way too high. Drove into big o without an appointment and was in and out within 30 min. Total for oil change and free rotation was $75 out the door. read more

Fixed my flats for free. Don't do balancing though, had to go to another shop for that. Staff is always courteous.

The customer service is very good. Someone is ready to help you after a phone sale or another clients; maybe 1 other person. During sales, they are no nonsense. They don't try to sell you tires on the showroom floor. They know what type of car I have and what type of tires go on it. Prices can make you want to faint, even though you know tires are expensive! Be ready for the sales person to offer an oil change, and other services . Compare prices with your mechanic. Although your'e already at a place that can do it. If your car has to be there an extended time, they have a shuttle truck that can take you home and pick you up. I'm not sure of the perimeter that the shuttle runs. I'm only about 2 miles away. It's near Kohl's on Mae Anne. read more

I purchased two new tires for my small car with the road side warranty. Picked up the car and everything was fine. After being home for a few hours I left to go to the gym. Backed out of my parking spot and the front right was flat. Found that out by backing up and feeling the tire roll. Immediately pulled back in, took the tire off the car and pumped it up. It DID hold air until the next day but had a huge bulge defect in the tire. When I brought it in I let them know what happened. Wasn't blaming anyone for the incident as I understand freak things can happen. I was under the impression that the defect/bulge was in the tire, and the guy told me that it was likely caused by driving on the tire, and I didn't argue being that it was very likely that he was correct. I let him know that it happened because the tire was flat. I wasn't rude and I didn't demand anything. Another polite employee got my information and I gave him the receipt for my purchase the day before. He took the tire in so that they could check it out. Picked it up 4 hours later after they had checked it out. Still held air, they said they found no issues with the tire.. AND I admitted to him that it was likely a freak thing with the flat that probably never happens was my luck at the time. No issues until now. Here's where the problem occurred. Headed back to work and then inspected the tire again. The bulge was so big and ugly that I was worried to even put in on my car. I figured experts would not let me put a dangerous tire on my car but the defect was so bad I immediately decided to go to competitors to ask about it. Went to ALL 3 competitors and simply asked "Would you drive on this tire with this defect?" 2/3 laughed and said no way and the 3rd simply said no do NOT drive on that. So I spend another $80 for a new god damn tire. SUMMARY. I wasn't too happy after being sent on my way with a bad tire because these guys didn't wanna just tell me they wouldn't cover it under warranty or just didn't wanna take care of my situation because they thought something was odd about it.. In which it was.. Probably a freak thing.. BUT! I didn't demand anything from them and they KINDA blamed me for the situation.. instead of just telling me the tire was a loss and not covered under warranty.. OR just biting the bullet and taking care of it under warranty they sent me off with a dangerously defected tire. I actually would have been WAY happier to buy another tire than being sent off with a wheel that wasn't safe to drive on. read more

Love this place! They are fast, reliable and friendly. They care about their customers and aren't out to make a quick buck. They do quality work ! read more

Fast, friendly service! There was complimentary water bottles, fresh popcorn, and candy canes for the holiday season. Everyone was very cheerful and seemed to work really well together. I got my snow tires mounted and balanced. It was $3/tire more than wal mart auto right next door, but totally worth it for the quality service and timeliness. Thanks Big O, I'll be back! read more

Came in to fix a flat on a Friday they said come back on Monday which is completely fine whatever. Come in Monday they say come back tomorrow. I come back Tuesday they say we can't fix the flat you'll have to order a new tire. Fine. Order a new tire come in on Wednesday to get the new tire put on. It takes them an hour. To change a tire. It took me 20 minutes without power tools to put the spare on how could it possibly take an hour. After it was finished I had to wait another 15 minutes to even get me keys back. Employees were pretty nice I guess tho. read more

I know that at least 2 of my tires were not rotated during my oil change which makes me greatly doubt that the rebalance of my tires (that I paid for) was actually done, especially since the slight shimmy is still there that was not present with my other set of wheels. The hood was not shut properly and could have flown up and caused a major accident while I was on the freeway. I immediately had to pull over on the freeway to shut it. This place is getting worse and the technicians dont care and seems to neglect doing their job when no one is looking. If you dare take your car here, make sure you watch that they are actually doing what you are paying for. read more

Be very careful here. I've gone to this Big O location for years for tires and oil changes. There is always quite a wait but it's close to home so it's easy. The past 2 times I've gone for tires I quickly had issues with them. One tire had something stuck in it within a week of buying them and Big O kept filling the air every few days saying they were not sure why it wouldn't hold. I took it by Les Schwab on S. Virginia and they were kind enough to repair my tire for free. There was something in it and even though they were new Big O wanted to just refill the air and send me on my way. I will always go to Les Schwab now for tires. They are more than willing to fix things Big O doesn't. This morning I needed new brakes. For convenience I took it to this Big O. I appreciated the free brake inspection but was told I needed more work done besides the brakes, over $1,000 worth of work. To down the cost he could do the brakes but not the ball joint because it could wait a little longer. I took the estimate to my mechanic (Blazing Wrenches) where I will always take my cars now (even for the little things). Long story wrapping up, I severely needed the ball joint which could not wait. They showed me how loose it was! It was very dangerous. I did not need both sets of brakes today. I drive 50-100 miles a day on average. I am extremely upset that Big O was going to let me go with new brakes and a bad ball joint when in fact the ball joint and one set of brakes was all it took and at a much cheaper price than Big O. PS- I was given my keys back and told it was out front or on the side (like usual). I walked around and couldn't find it, went back in and asked the same man helping me, who said it may be on the side further back. I told him I checked but will again. While outside I was able to find another worker who helped me locate my car in the BACK of the shop. read more

We had driven to Reno and were visiting when snow was predicted. My husband decided it would be best if we upgraded our tires - and we did - buying the best Michelin snow tires at Big-O tires on Mae Anne. We wanted to make an appointment but when my husband called, he was told to come in at or just before 8:00am as there may be a line. We arrived at 7:30 and were first in line. The door was locked but there were about 3 employees in the front office. It was 26 degrees outside and my husband uses a cane. Despite that fact, and the fact that there were 6 others behind us, the employees did not open the door to let us in until 8:00 am sharp. Everyone outside was complaining about the cold and the rude employees. We wanted our car back by 1:00 , , , and understood they would accommodate that. After all, we were first in line. Well, they finally called us about 5:00 to pick up the car. Ha! We had to take an Uber there. After we drove back to California, literally two days later, my husband suggested I check the alignment because I had accidentally hit a low curb when driving. So I took it to Big O Tires in CA. They checked and the tire I hit was fine, but the other 3 FAILED alignment. They asked if they were aligned when we purchased the tires and when I looked at the receipt, I found they were not. Worse, they never even asked if we wanted them aligned. Who buys 4 new tires and doesn't have them aligned? Shame on us - we assumed that was part of the deal - but no one at this Mae Anne Big-O even mentioned it. I had also asked Big O Reno to save one tire for me as a spare, but they didn't so I had to rush back in. They charged me to dispose of 4 tires anyway. Not a big charge so no big deal, just another example of their sloppiness. Makes me feel incredibly insecure about working with them in the future. I simply won't. I understand they changed ownership and this may have been their 2nd or 3rd day, but I understood the employees other than management were all the same. One star is too generous. But I had no choice of zero stars. read more

Called to get a quote on some wheels and tires for my wife's car. Talked to a guy named Chuck. He was somewhat less than helpful. He put me on hold four times. Presumably so he could help other people. The last time he put me on hold, I decided to go down there while I was on hold. I was standing in what was an admittedly busy showroom, when he finally came back to my call. I confronted him over it. I asked to speak to the manager. Guess what, Chuck's the manager. He talked to me like I'm an idiot. He told me he put me on hold four times because I was taking too long, and he had other customers. So, in Chuck's world, the customer that's ready to spend $1200 right now over the phone, can just be put on hold, while he helps someone else, that either came in the store or called, after me. I'm not the next customer in line, I'm some guy on the phone that's taking up his precious time and I can just be ignored at will. This is unacceptable. My time is valuable too, and having it wasted by a store manager that doesn't understand the concept of waiting in line, or customer service, is intolerable. There are three other tire stores and a Walmart with an auto center within a quarter mile of that store. 1.6 miles gets me to a Les Schwab. Guess where I'm gonna be buying a set of wheels and tires. read more

First time here and just needed my brakes flushed. Showed up without an appointment and had to wait quite a while as they were very busy with other appointments but they said they would get it done that day and they did. I know my vehicle well and just needed new brake fluid (pads were still fine). What they told me was wrong with the truck were things I was already aware of, having seen it myself. So I feel they can be trusted and they weren't trying to upsell me on anything random/extra. They ended up flushing the brake system several times and charged me just what they had quoted me previously. I was referred to the one on Pyramid but went to this location because it's closer to my house. Happy with their service/knowledge and they didn't try to pressure me like other mechanics will. read more

Great experience overall! Took my moms truck in due to a nail in the tire. She bought her tires at Big O a while ago and they offer a free repair! In addition to the free repair, they also offered a free tire rotation as part of their service. We requested to have the brakes checked and they also did that for free and explained that they are still in good condition and no service is needed. I always appreciate an honest company. Both people who helped us were very friendly and efficient. They performed the service quickly in about an hour and a half. I recommend them based on my visit and will use them for my tire and service needs moving forward. read more

I purchased 4 tires from Tire-Rack and shipped them to one of their installation associates, Big O Tires, on Mae Ann and McCarran Rd. The mounting time was close to the estimate that they told me over the phone, and so far I think they mounted the tires correctly--I do not see or feel any problems. I had to give only 3 stars for two reasons: Their installation cost was about $20 higher than indicated on the Tire-Rack website, and they did not tell me where they parked my car. To be fair Tire-Rack may need to update the installation fee on their website as well. In terms of the location of my car, I admit that I did not think to ask; however, is it not customary for them to inform the client where they put said client's car? I walked around their building, and eventually found my car. read more

The snow came before the open day for my snow tire bolt-on. I slid at 1 mph into a parked car. Tires bought from Tire Rack we're just 20 miles away in Sparks, NV, so I picked up a set and BIg O took me in without an appointment (they were booked a week out), and got me going even though they had to work an hour after closing! They strive to accommodate motorists and work to keep us out ditches and shiny-side up. Money is a motivator but this shop CARES! read more

Long story short, my tire had a bulge, and needed to be replaced. Because it was deemed a road hazard and had to be replaced, I was a little annoyed that my warranty wouldn't cover it, but oh well. Travis was very helpful. Price matched the tire for me to help me out, and said they would call when it was done. At this point I mention to him that Chuck was able to get me the tire so quickly. I was thankful for that. But I had mentioned the warranty and he completely avoided the topic. Again, oh well. The best part was AFTER we had paid, Chuck (a manager, of course) comes out and begins to argue with me. The conversation as follows: C: By the way, you never told me about a warranty. M: Oh, but I did. C: mmm, no you didn't. M: I don't think it's appropriate that you're beginning to argue with me Husband chimes in,: I agree, you should not be arguing, that's bad business. C: well, you never said anything about a warranty. M: but I did. And I like that you waited to argue until after we paid. At this point I reached over the counter and took my keys. The conversation that continued between him and my husband is beyond me. But I will never ever go back. read more

Wow, $72 for a synthetic oil change! Way too expensive. They also didn't leave any sort of sticker in my car to indicate when I should get my next oil change. The only nice thing I can say after being ripped off like that is, the oil change was extremely fast, 15-20m. read more

Terrible. They leave your vehicle outside with windows down. They left our van outside overnight. Many items stolen. They say they aren't responsible for vehicles in their parking lot. read more

Our family took our cars...all of them, including our daughter's and son-in-laws cars, to this Big O Tires for many years. Close to where we live and had a mechanic we liked if there was an issue that was not tire related. On our last visit, my husband said Hello to the main guy, M***, and was ignored. Not just ignored but rudely and obviously ignored. I cannot tell you how embarrassing this was as was done in front of other customers. My husband is 84 years old and due a little respect? All we were there for was to spend money and increase their business! We forgive a lot but rudeness is not forgivable after us being loyal customers all this time. What was the reason? Having a bad day, stressed, who knows but I do know that was a very expensive decision he made as we have not and will never go back....nor can we recommend it to anyone who may ask. They now have competition from a close by Tires Plus brand new store. Our last tire need was taken there and they wowed us so will be reviewing them also. Big O had told us that they have exactly the same prices as Tires Plus....not true at all, we save money now! read more

It is important to note, that I have used Big O Tires many times over the years. The service is usually friendly, quick and their prices are comparable to any other shop.Of course anytime they always pitch another service, like expensive brakes or whatever which is expected and they were never pushy. When we moved her 5 years ago, our older truck has tires we bought from Big 0. We would go in, get the rotations or sometimes an alignment. For the most part they were always friendly and gave good personal service. Over the past few years we bought newer vehicles, or bought tires on amazing sales so we would go to that shop for the rotations. With both of our vehicles now almost 2 years old, we began to look at new tires- you know because every four wheel drive needs bigger tires! I drive a lot so my car was needing an alignment and we decide to buys newer tires as we just thought it was time. So begins the horrendous story of Big O. Mid July my husband went into the story. He looked around for almost 20 minutes, with never being greeted by any employee. Other older people would come in and they were quick to greet them. He continued to look at the tires he wanted, about $300 a piece. Finally he asked for help from the female employee, Brittany working. Her reply was "what do you need one tire?". Never did she treat him like a customer, she judged him I am guessing by the tattoos sleeves that he has. Now my husband is 40 years old, a government employee with a $40000 vehicle, so being treated like trash, he said no thank you and left. I have never had to write a review that mentioned that obvious profiling displayed by a business, but because they greeted anyone over 60 I feel like I should describe the picture very clearly. He went across the street to Discount Tire, purchased $1200 worth of tires and had it done in a day. My husband proceeded to lodge an email complaint to Big O corporate. He was contacted by the store manager who apologized. Blah blah blah. As we shopped for tires for my car, it turns out that Big O had the best price. So we decided to get the tires and an alignment. Approximately $650-$700 worth of work. My husband went in to the location Saturday the 31st he went into the store. They didn't have them in stock. The employee told my husband they would order them, and call us Monday morning to bring in the car. Monday being my day off- I would go drop the car off , walk the half mile home and go pick it up later. Right? Monday morning came. 8am, 9 am, and then 10am I called. I told the male employee who answered that I was waiting on tires. He put me on hold to "check". After about 15 minutes I hung up. 11am came around I called again. Brittany answered this time. I told her I was checking on tires. She asked my last name, then verified my address.Then she put me on hold to "check". Once again after 15-20 minutes I hung up. A little after noon,I called again and Travis answered. I explained once again. He said "Yeah I just got back from lunch and had a note on my desk to call you. The tires didn't make it on the truck, it will probably be tomorrow." Now I understand things happen, but I do expect a business to call a prospective customer waiting to drop off their vehicle. Not one person called, and even acted like it was a big deal that a customer needed information. I called back to let Travis, who turns out is the manger, know that twice in one month they dropped the ball so severely that the ball was flat. he said "Sorry you know we really try to go 110 percent". Really? What part about any of this or my husbands experience speaks anything of customer service? Then he apologized for the girl putting me on hold, as she was "newer". What about the other guy who did the same thing? Or the fact that no one followed through from Saturday? I told him that basically he burned us twice in three weeks, and lost out on close to $2000 worth of product. Judging by the way they treated us, two separate occasions they don't need our money or business. I hung up. I warn anyone who goes to this location, be prepared. If it isn't in stock or you don't look good enough they will treat you terrible. The employees obviously need more product training, as said by their manager, and definitely don't understand that their job is customer service. read more