This is my go to place or anything related to my car service. Their walk-in service is fast, efficient and reasonably priced. I'm a longtime customer. I wouldn't hesitate to recommend them for your automobile service needs. read more

Purchased two tires from this Big O location in March. From day one, one of the tires constantly lost air and required frequent refills. A few months later, while traveling, that same tire suffered a catastrophic blowout on the highway, forcing me to pay for a tow and purchase emergency replacement tires just to get home safely. What made the experience worse was the way the situation was handled. The manager told me he found no holes or punctures, but still blamed "underinflation." He refused to provide any written or signed findings and stated he would only document the cause if I replaced the tire through their store. I have recordings of these conversations. Initially, they denied warranty coverage and only offered the replacement tire after I asked them to show me where the warranty required installation. I was even accused of "stealing" because I didn't trust them to install a tire on my car again (just got a new set of 4 from Sam's club yesterday).I still have the tire and photos documenting the failure. I understand tires can fail, but customer service, transparency, and standing behind your work matter. Instead of helping, I was left with over $1,800 in out-of-pocket expenses and a manager who seemed more interested in avoiding responsibility than resolving the issue. I will not be returning and cannot recommend this location. read more

Big O Tires - Tires Near Me - San Antonio, Texas

Went to get service done at Big O today. Mateo took care of me and explained everything that my car needed. We talked a decided to do what was needed. I'm always satisfied with the professionalism from this store. Everyone treats me with respect. That's probably why I keep coming back. Thank you guys. read more

I had an appointment to get my oil changed on my 3500 Ram Truck. The appointment was made the day before I live 35 miles from Big "O" Tires. So I made an appointment for 11 am then showed up at 10:50 am. At 12:00 noon here i sit waiting for them to pull my truck into a stall to get started. After the manager heard me on my phone checking around at other oil change shops he told me that they were working on getting my truck in to get started. This Big "O" Tire shop is not managed well at all. At 12:15 pm they pull my trick in the bay to start oil change. Paid and walked out the door at 1:18 pm. They shirts a full quart of oil to get it were the oil level should be. I will not be back ........ no not ever read more

Big O Tires - Tires Near Me - San Antonio, Texas

I waited for who knows how long after my vehicle was done, before I walked around and saw it was parked outside. I had been at this location for 2hrs. I waited for my vehicle because I had appointments to be at. When I asked about my vehicle, the counter guy asked, "oh is that yours?" Come on, really?! I was 20ft away from you. Vehicle had oil build up from dirty technician boots and that's just what I could see. Also, counter workers fall bad about customers who call in, once they've hung up. Not cool. A/C was broken or off and made the already uncomfortable waiting area that much more annoying. I got my alignment done, but I don't know if I'd go back to this location. read more

Big O Tires - Oily boots from the technician. - Tires Near Me - San Antonio, Texas

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Great customer service, didn't try to up sale me anything that I didn't need. Explained everything before doing any services.

I started coming here just because they're right by my apartment. I've had to come in to get my tires checked out, changed, patched (Thanks SA construction). They're so informative every time I come in and timely with their service. I'm never in a rush when I go there, so I just hang out and watch the TV in the back waiting room. The tires were cheaper than I was expecting and I know that I need others replaced and I will be stopping here soon to have those taken care of. read more

A full service tire shop that has rims and windshield wipers. Expect cars and attention to detail.

Not understanding these reviews at all. Perhaps there are new employees working here? My husband had an amazing experience. Needed 4 tires. Got a great deal on them! Customer service was excellent. They did a few extra small things that went a long way. Very happy with the service and quality so far. read more

I needed to get a quick oil change and happened to take a look at Groupon and saw that Big O had a deal for $19.99. Called them and inquired about a wait time and at 9:30 in the morning on a Sunday I was quoted 30 minutes in and out. I bough the groupon and headed over. Very friendly staff who was extremely helpful and willing to assist with pulling up my groupon offer. I understood the extras that I had to pay for so it was good to have it clarified though. I received a call when my car was ready and I was given the items that needed to be repaired but there was no pressure to get it done so I also appreciated that. With this overall experience, I highly encourage anyone to give them a try. What's the worst that could happen, you get your oil changed? I'll definitely be back! read more

Big O Tires - Front entrance of the Big O - Tires Near Me - San Antonio, Texas

I took my vehicle in for low tire pressure and immediately was told that depending on where the nail was at I may need a new tire since they would not be able to fix it depending on the location of the nail. They took it in and after a few minutes I was presented with a $413 quote for a new tire because of the location of the nail. I guess they figured that because I was a female I would not question them and buy the tire. I asked them to please just put air in it so that I could drive it home and let my husband deal with it. We took it somewhere else and the nail was removed, and I did not need a new tire. Be careful when taking your vehicle here, ask them to show you where the nail is if they suggest a new tire. read more

My 2016 Dodge Ram 1500 Laramie was taken there from Caliber Collision on July 15th for the tire and rim replacement along with an alignment. Another driver had struck my vehicle in June and so it was being repaired! I got a visit from a SAPD officer at 5:09am this morning telling me my vehicle had been stolen from a business. After some time and once both Caliber Collision and Big O opened (@8am), I went there with my service advisor and we confirmed the vehicle was stolen. I explained to the manager it could only be stolen if the keys were left in the vehicle. Waylon/Wayne said well the keys are always left in the vehicles, even though they have glass bay doors! He also mentioned there was a more expensive truck a dually that was not stolen and that their tires and tools were stolen as well! They wanted me quickly make a claim for my stolen vehicle because it was probably in Mexico by now! Don't go to this business because every time you leave your vehicle they leave the keys in the vehicle so THEY can arrange to have it stolen if they like it!!! read more

Horrible service , very dismissive. Absolutely DO NOT leave your vehicle overnight at this location. Homeless people live near by and will steal everything inside your car if you do. These guys that work here could care less about your car, your tires or customer service. Go down the street to Discount Tire or any other tire store for that matter. I'm not going back to this place ever. Can't even find a nail in the tire. Good luck to you if you go here. Better get it all on video cause people may not believe it. read more

Go to el gato tire shop instead. I Needed a patch and they took nearly three hours of my time when I could've gone to el gatos tire shop. I ended asking for my keys back. And el gato fixed it in 8 mins for 15 bucks. read more

Great costumer service and the staff is super friendly, professional and helpful. Highly recommend! also there are Groupons that are very convenient and can save you some money read more

My wife's car was due for new tires and I have used Big O before. I called ahead and talked to a very knowledgeable sales person. She helped me with my purchase even called me back when she had the tires. I set up a 2pm appointment and was told it would be about an hour to replace the tires and they would call when done. After an hour and a half I called to check on car and then I was told it would be 30 to 45 more minutes before the car would be done. No apology of any kind and no explanation for why this was taken so long. I went back to the Big O shop and found nobody working on the car but tires were off the car. I called and talked to Paul but he had no answers. Beware if you get tires at Big O's. May take a little longer than expected or told. read more

Big O Tires - Tires Near Me - San Antonio, Texas

Pretty good service, done in the timeframe they gave. They did however over inflate a couple of my tires by as much as 10 psi... so just check that afterwards, you may need to take some air out. read more

Excellent service when I went into the store. Friendly and timely, keeping me updated throughout the process. For me, they offer a solid solution, and affordable solution. read more

If I could give ZERO stars, I would. The larger gentleman with glasses (Martin) that 'greets' guests was incredibly condescending and, well, rude. 7:15am in the morning to talk down to the woman in front of me and then to myself (a 36 year old man) is completely unacceptable. I had a groupon and already received a refund from Groupon. I will vote with my dollars and chose to spend my money elsewhere. I cannot speak to the service on vehicles, but if the service towards customers is any indication AVOID AT ALL COST. Sheesh. I sincerely hope he has a better day moving forward. I will chose to be happy elsewhere (lol) read more

I didn't actually think people could give service as bad as this. My husband got new tires and two weeks later he had a flat tire. He works from home and drives once a week maybe on weekends. He put air in the tires to get to the shop and the employee who helped him said "you drove with the tires flat and damaged it so we can't replace it." How could we get there without filling the tire and driving down the street to get there? He spoke to a manager and was almost immediately greeted with, "if you had bought the warranty we wouldn't be having this conversation." My husband is a very calm man who works in and understands customer service and was livid. It was as if they were blaming him for getting a faulty tire. After asking to speak to the district manager he said he'd change them free of charge. Long story short, we'll be sure to never return and will proceed to tell all that we know to go to discount tire instead. read more

took my car in for an oil change and my car was left all oily everywhere. extremely disappointed with the service I received there at the 1604 location. It was my first time visiting and will be my last time. read more

Had a bad tire on my new car so after asking around was told Big O tire best bet All the signs say buy 3 tired get one free NOPE. Guess only for select few my car and newer cars come with. "Special tires " that you HAVE to have and not on any sale So come in needing one tire got 4 and an oil change. Good salesman especially with a gullible buyer can we say bait and switch practices read more

Came to get my oil changed first time here they are not only nice and so helpful and caring for my vehicle and needs. Jessica is AMAZING she went above and beyond to take care of me and my car was understanding and so helpful to a single mom who is trying to get on her feet. I will no longer go any other place but here. Her and her whole team are great. Thank you guys keep up the great work. read more

I had a Big O Groupon credit towards a brake job and took it to the 1604 location for service. They replaced the rear pads and discs. When I got home, I discovered they hadn't adjusted the parking brake when my car rolled down my inclined driveway after I pushed the parking brake all the way to the floor like I usually do. It never did this before they did the brakes. I took it back to them, same day, and they fixed that problem, but I believe they caused another. It's been less than 200 miles since they did the brakes and I now a have a loud thumping sound periodically coming from the back of the vehicle. It's like a tire or brake part is hitting on something every time the wheel goes around. I am not the least bit impressed with the quality of the work at the 1604 location. Because they didn't adjust the parking brake and I now have a new noise I didn't have before, I don't think they know what they are doing. Because the work was done at a Big O, I will take it to another location in the perhaps vain hope that they can fix the other store's problem. In any case, stay away from the store on 1604. read more

Friendly and fast, I didn't experience any negative customer service. Got an oil change off Groupon and was in and out in about 45 minutes

good exsperence today, fixed my truck tires quickly, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,, read more

I ordered 4 new tires online. It said I would receive a $25 mail in rebate. They ordered the tires and then installed them. When I went to pay the invoice which was over $600 I asked about the mail in rebate. The cashier said he showed no rebates. I showed him from my phone the email confirmation. He said he would contact corporate and ask about this. I gave him 1 week. No response. I emailed corporate over a week ago and still no response. I will never do business with Big O liars ever again. Just ordered 4 tires for my other car from Discount tires. read more

My cars alignment was very out of wack after replacing my rack and pinion. Car was wandering really bad and my steering wheel before the alignment was titled to the right as the tires were straight. Took about 45 mins. After paying for the service I received a paper showing my wheels alignment specifications before getting it done and after and showed a variety of changes that were done. Got in and out pretty fast. Very fast and efficient as far as the service goes and will definitely be back for any addition service I need in the future. (1st time going there, went around 8:30am) read more

I took my wife's car in for an alignment. I asked them to see about resetting the tire pressure monitor. Two sensors were bad. They wanted $80/piece for those and they tried to tell me my tread was low which it isn't. I've been to enough tire places in my life to know what's low tread and what isn't. PA had tough laws on inspection for tire treads. $80/ piece! They're nuts! We did get the alignment done though which we needed. I'll find a small shop to replace the tpms sensors. read more

Bought fully synthetic oil change Groupon for $29 up to 5 qrts with free tire rotation and made appointment. Day of appointment, could not be found and neither the vehicle. This was the last place we had the oil change done and even the windshield sticker from them reflected the information. Asked not to do the free tire rotation since tires have insurance with free rotation & balance. They did not listen and during this process stripped a lug nut and did not informed us even that we saw them expending more than 15 minutes to "fix something". Good thing that we have a reliable company taking care of the tires on every single of our vehicles in over 22 years. They replaced the stripped lug threads and lug. DO NOT Recommend Big O Tires and will never do business with them again. read more

As a small business owner, I am always looking how other businesses treat and serve their customers. This team definitely took care of me. I had a flat tire that needed to be changed and my spare put back under the decking. Jessica greeted m and ordered up my tire. And promised to call me the following day when it arrived. Then the manager told me about their fleet program and hooked me up with the fleet manager. The next day, Jessica followed up as promised and I was able to get my tire installed and spare our back to its spot. While waiting, I did see and over hear other customers that were unhappy about the amount of time they he to wait. However, my personal experience did not reflect any excessive delays. I'm sure that being short handed played apart in the perceived delays. It seems all businesses have been affected by this. Not making any excuses, but every business is experiencing this. Overall, I would recommend Big O Tires. I'll be back to see how they perform with fleet maintenance. For now....all is well with me and the experience I had. Nice job Jessica. Great job with the technicians. read more

Called and s/w Paul very friendly service. He ordered our tires they were there the next day. Went in waited while they put the tires on. Overall service from everyone involved was a 5 + rating. read more

Son blew his tire and I contacted store to find out if we needed an appt. Paul was very nice, very welcoming....no appt necessary. Husband took the car in and we bought 4 new tires and had to pay additional due to bent rim. No problem!!! Husband pays and turns car over to son and on sales receipt he notices it is "checked" that he DECLINED alignment on vehicle. Husband was never asked about alignment. It's an easy upcharge if not complimentary with the purchase of 4 NEW tires and we would have easily paid it! Later that evening my husband got in the vehicle and noticed the tire light was on and I said we should take it back to BigO. He didn't want to bc if they didn't even think to complete an alignment (WITH THE PURCHASE OF 4 NEW TIRES!!) or ensure one was done, they obviously do crappy work and don't care about their customers. And when I called them to question why they didn't complete an alignment, their answer was that we declined. NEVER HAPPENED! I believe it wasn't completed bc they didn't have time and store was closing. I wish I had read these reviews first . We will take our money elsewhere to complete the work they started. read more

My car has been having a slow leak according to my psi reading for the past few days. I woke up today and my front passenger tire was at 8 (and flat) so I put air in it so I could make it to Big O and was first in line to have them check what was going on. As I filled them in on the tire (explaining I may need a patch or new tire due to this concern). After about 10-15 mins of handing them my keys they informed me that they checked the tire and pressure and nothing was wrong (mind you I just put air in so the pressure wouldn't be down quite yet but again I previously explained this to them) and it was probably just going down from the heated temperatures outside. They rushingly sent me on my way as they saw another customer walking in. Having a gut feeling that something wasn't right with my tire and given the "heated temperature" explanation didn't make sense because then why weren't all my tires low, I chose to go to DiscountTire and they addressed the problem being there was a nail in it and they were able to simply patch it. I will not be taking by business back to Big O that would be a Big No! read more

Wow! I come in to get my tires serviced that I bought at this location. First, they can't find my paperwork or information. On top of that, the nonchalant attitude like they don't care if they have my business or not. Discount Tire is across the street. I guess I'll be taking all my business back to them! Unbelievable!! I wish there was a zero star rating! read more

These guys are terrible, they try to scam their way into more work. The entire staff seems to work slow on purpose, no sense of urgency. Their customer service skills are nonexistent. read more

Wow had a 11:00 appointment for an alignment waited 15 minutes and I was out bad service 6 employees 2 oil changes being done. My vehicle still parked in the front. Employees eating, on there phone. Asked for my keys so I can leave because they hadn't touched my vehicle and they didn't say anything they just handed my keys and said here you go boss. I don't understand how they can treat potential customers like this. read more

Buyer beware, i purchased a tire at 1:27pm and was advised the tire will arrive in 2hrs..3:30pm i called and asked did the tire arrive and i was told it wiuld arrive shortly..5:30pm i called and was advised that the tire will arrive in 15min they will call me around 5:45/6pm and they would wait for me to pick it up...6pm i called no answer i drove to the store and the doors was locked and no one around...very poor service and very unprofessional read more

Lugnuts were stripped by mechanic while doing a tire rotation tried to say that they were stripped before, funny how they were stripped on the only tire that he tried to remove read more

I am so grateful I have found this place. Everyone was nice and helpful and answered all of my questions, im completely clueless when it comes to this stuff. My tires were so bad and Big O Tires had my tires available to put on and even offered me financing options. I went through easypay, it was fast and easy and I got approved right away. Lol I never get approved for anything, everything is straight forward and easy. I was in and out with new tires, brakes, rotors and an oil change in no time. I would recommend this place to everyone especially to people with bad credit and are needing tires or additional services. read more