I won't be back. The manager forgot what customer service is and how to treat his customers. I was 1/2 hr early for an appt for an oil change /tire rotation and they told me I'd have to wait 1-1/2 hours. I showed up after that time and my car hadn't been started. Manager has an attitude. Showed with the next customer that came in the door with an appointment that was told he would be treated as a walk-in after he drove 30 minutes to get there. Sincerity would have gone a long way instead of attitude when you screw up. They should have paid me $70 instead of us paying for misery. read more

I order a set of run flat tires for my Mini Cooper, I got a flat on the right front tire and decided to replace the set. I had gotten the last set there so I called to make sure they had the tires in stock. I was told the tires had arrived on Thursday. I called on Friday before I drove from Angels Camp to Sonora on the flat tire to make sure the tires were there. When I got there I found out that they had ordered the wrong tires and since it was Friday they wouldn't be able to get the correct tires until Monday. When I asked how I would get my car back to Angels Camp he (Kelly) wanted to SELL me a tire for $100.00 to get me home and then SELL the set of run flats when they came in. He told me there was nothing he could say to make me happy and told me it was my fault for buying a car the used run flat tires. Kelly was the name of the person I talked to. I have bought tires from them for 4 different cars over the years but I will never go back or recommend them! read more

I have a 02 acura mdx with 130K miles. Been taking the car to acura dealer for servicing cause I like the vip service. So i go in for usual lube/oil and service tech tells me i got serious problems with struts, brakes, shocks, etc. Then he gives me estimate of $1500!!! I tell him, i need to think about it. I call 3-4 places for quotes on work needed. Big O Tire gives me the best pricing for what i need and way less then dealer. I drop the car off with BigO and 5 hours later everything is done! I start talking to service fella named Justin and he tells me this BigO is under new management. I can really tell by the great service and friendly staff. They even had tv with espn playing. read more

I went in Big O knowing full well what's going on . Back in 2017 I had bought two new front tires. Here we are 2019 and I'm back for the same two front tires. So the guy behind the desk pulled up my 2017 order and asked me questions like ..same address etc and then kicked out a 2019 order for me to sign and they would put the tires on. I called ahead by the way and the guys says ya, come on down. So I got to sit in the waiting room for 1 1/2 hrs waiting for two tires to be put on. Then I started thinking.. If I got tires in 2017 why are these so bad.. I mean the metal was sticking thru both of them. So another man was waiting in the coffee room too an I asked him how many miles should you go before rotating your tires? He said 5000 miles.. I asked another man and he said 5 to 7000 miles. So I went back up to the counter and asked him for a copy of my 2017 worksheet. He gave it to me and I went back to the coffee room and compared how many miles I had gone in those months. My total of miles was 2084...So I went back to the guy and I said why are these tires so bad at this point in time when I haven't gone that far. He says well there's a lot of bad roads up here and chuck holes and tires don't wear thru the bad roads that well. So I told him that after 2017 I had gone back to the bay area and didn't drive in these chuck holes. So then he says, well you didn't ask for an alignment when you were here.. So which is it.? I told him that wherever your buying your tires from are crap and you should be ashamed. He charged me 187.00 for the two tires.. How do you look yourself in the mirror and feel ok about screwing the public ? And I will end on this note.. I was told that the staff is TRAINED to come back in the room and tell you things are wrong with your car. I saw it myself with this poor guy who didn't stand a chance because he was a timid guy. He went in for a tire and got a list of 4 more things they said were wrong and he fell for it... read more

We bought 4 new Michlin tires plus alignment and when we got the final invoice we were surprised to see $30.00 charged to fill the tires with nitrogen. Didn't really pay attention to that till we got home. I called the store and was told that tire places do that now to help keep the tire pressure from going down. I read four or five articles on the merits of nitrogen over plain air and the reviews all agreed that nitro. doesn't do much good and as soon as you top them off with regular air now they're diluted and really not doing any good. From now on I will state that we don't want to pay for nitro. when we get new tires, just fill them with good old free air. And when people buy new tires the tire stores should explain to people what nitro is supposed to do and how much it costs and ask the customer if they want to pay extra for it. Plus, if a place fills your tires with nitro they are supposed to use a green tire cap to let whoever ads air to your tires if they get low that they are filled with nitro. Ours doesn't have the green caps, just the old gray ones. Would have been nice to have been given the choice! read more

I'm new to Sonora and so glad I've stumbled upon this big o tires. I've been there 3 times between my car and my boyfriend's car. We've always had great experiences. Most recently my boyfriend took his car into the dealership just to make sure everything was good and they told him he needed 1200 worth of repairs. Relayed this to big o tires who found nothing wrong with the "broken" parts and charged nothing for the inspection. They saved us SO much money and hassle. Kevin was great with the customer service and did a great job explaining all the car jargon so I could understand what was going on or wasn't going on I should say. So thankful for the people here. And thank you for hiring a technician like Mark Kaylor who knows his stuff. I think you guys do a great job with keeping the customer number 1 and not just trying to make a profit. read more

I had a good experience here. Our car broke down when traveling through and they were able to get the part and fix the next day. One of the employees even gave us ride to a near by hotel. I was grateful for the help and attention we needed. Thank you! read more

I would give more stars if they let me... As woman going into any automotive shop is nerve wracking. You never know how you will be treated. I'm happy to say that Big O Tires was awesome with helping me what I came in for and talking to me about future needs. Danny was so helpful and pleasant to talk with. So not only do we get our tires here but I just had my first oil change! Thanks Danny and the guys at Big O for making me feel comfortable enough to come in without my husband! read more

My experience here today with Richard was awful. I dropped my car off HOURS ago with only a few cars in front of mine for an oil change. I called an hour later the car wasn't done. With no call back I finally went down there and my car was done but they hadn't called to let me know. Then I get there and was ignored for 10 minutes until rudely spoken to by Richard. He couldn't find my paperwork. And then told me to insert my card for payment but WOULDNT tell me how much it was instead he argued with me saying "you signed the paper didn't you? so you should know how much it is" turns out he wasn't going to give me the price with the groupon I had purchased but instead was going to charge me full price. Your employees need to get it together and learn how to speak to customers. Won't be back here. read more

Went in for a basic oil change. Was told truck would be done in a hour to a hour and a half. After an hour I returned truck hadn't moved so I sat and watched the techs work. I noticed allot of goofing around to the point of simple things getting missed. After waiting another half hour and seeing them send a vehicle out without it's hood being latched I had had enough. I get it sometimes you get backed up. But I can get my oil changed in 15 minutes in the city..... Which in where I'll be going from now on read more

Big O has decent prices but customer service is really poor! I arrived first thing in the morning and there were no cars in the bays. The gal that helped me did not listen well. I had to repeat my instructions several times. Furthermore she gave me no indication on how soon the service would be performed. And after spending an hour at Starbucks I came back to find the truck had not moved. I went in to inquire as to a time frame, and was flatly told that I would have to wait several more hours. I was also not given the promotion on a set of tires that I ordered the day before when the promotion was still valid. It maybe Less Schwab is a better place to get tires. I'd rather spend a few more dollars and have good customer service. After all, in a very real sense, time is money!!! read more

I live in mariposa 1 hour and 45 mins away I called and they had tires for my 2016 scion tc rs 10.0.so we made the drive over there .when we arrive for 4 new tires and an allignment at 3 pm scheduled appt time .they finally pulled our car into a bay at 3:45 pm after tires were put on then they took it to the allignment lift they did the allignment the best they could .our car only has 50k miles on it .when done we get in to leave and our steering wheel is no longer straight when the tires are ( I was before they worked on it ) and our traction control Light is stuck on .they close at 6 pm on Fridays so we ended up leaving there at 6:45 with our steering messed up and our light on still because they didn't have the hand held computer to rest and calibrate our traction control.and told me to bring it to another big o the next day in Merced CA another 45 min drive from mariposa CA where I live .we will see if the ppl in Merced are able to fix their mistakes that were made over on Sonora . read more

Great experience!!! Everyone was friendly and my truck was taken care of supper fast. There's a great waiting area inside and if your hungry there are places to eat that are walking distance. I even had to change my appointment time three times and they still got us in and out really fast read more

Good customer service and quick but very uncomfortable waiting area. The whole room stinks of rubber and they have Fox News blaring on the television. Needlessly divisive. read more

I became a big o customer after close friends raved about it not just for tires but for all around mechanical work too. So, I ended up buying tires for three cars in three weeks. (Gotta love it when that happens.) I was generally happy with that experience and with the tires. That put me on their mailing list. Responding to their almost weekly ads, I've taken two cars there for oil changes and once for a rotation. Brace yourselves, here's the cranky part. Each of these times, I called first to see if I could drop in and was told yes, that I'd need to leave it there for on hour. No problem: a walk over toStarbucks to chill with a good book. Twice, I came back 1.5 hours later, and noticed my car was unmoved. One time, they had only one car in a service bay. I asked at the desk about my car, and watched the guy do the "Big O Dance", where they look all over the place for the plastic bag with my keys and paperwork. He finally found it buried under some other stuff, and told me "sorry Buddy, we've been real busy." Had he owned up to his mistake, I'd understand. But, Buddy, don't bs me! Yesterday, I left it there for two hours for a rotation. I called, no kidding, 3 times and got no answer. On the fourth try, I was on hold for 7 minutes, sadly missing the Big O dance in person, to be told it'll be done in fifteen minutes. I asked if they'd had it on the rack yet and was told no but they will now. This is a simple fix: stop using the plastic bags for keys and invoices and get this computerized! Hopefully the new owner will realize this and fix it. read more

Best shop ever! Did more than just our tires, were fast and beyond kind to us. Shannon is a customer experience pro! Thank you for taking care of our car!! read more

Wonderful service! The employees are honest, friendly, and always super helpful. Thanks Big O for always taking such great care of my vehicles! read more

Terrible service and extremely poor attitude by employees. They post their hours as closing at 6:00. I show up at 5:05 and they rudely say we are closed early for inventory with no apology . Simply needed a tire rotation but they did not even listen. No posting that they were closing early or offer of another time. This kind of attitude does not encourage me to come back or recommend them to others. No manager in sight. For a service based organization they failed miserably read more

POOR SERVICE! If you want to wait 4 hours for an oil change, this is the place for you! I have an 8 AM appointment. There were only two vehicles in the bay when I arrived. An hour later, my car hasn't been moved from where it was parked. Cars that came after me were serviced first. After two hours of waiting, I asked if my car is ready. I was told that it is not and that will be the next one in line. What's the point of making an appointment? The least they could do is to let me know that I'll have to wait a little longer for some reason or just tell me an estimated wait time. Please value other people's time! A little courtesy goes a long way. I had to reschedule my son's doctor's appointment because of this! 3 hours and 20 minutes in, I followed up again. When I asked if it's ready, the lady can only say "I have no idea!". This is unbelievable! This is not the first time this happened. I should have learned on the first one, but I gave them the benefit of the doubt- thinking that they were just too busy that day. It appears that it's how they really are. Although very infuriating, I didn't confront them, but I will take my business somewhere else. read more

Garbage. My wife had a 11 o'clock appointment. She dropped it off and walked to Walmart with my infant son in the stroller, came back and hour later in the car hadn't been touched. She waited for another 15 minutes and still nothing was done. She called me while I was at work and I told her to get the keys and leave. My son needed a nap. The only reason why I'm giving them two stars is because after she had left and was changing my son's diaper in the car the manager came up and offered her a discounted oil change and apologized. Still, it's pretty disrespectful and dishonest. An hour and 15 minutes after the scheduled appointment? No thanks, will take our business elsewhere read more

Don't buy your tires from Doherty Tire. Buy from Big O, a reputable firm. Doherty scratched my low profile rims and is refusing to do anything about it. Mike, the owner yelled at me that I want something for nothing when I asked him what was he going to do to fix the problem. read more

I should have walked away when I didn't feel good about their recommendation. But I pressed on after a reasonable quote was given. Then ... "oh, your valve stem got broken when we tried to remove it. And it's attached to your tire pressure monitor system, so that's $80 to replace it. We would have told you earlier, but the guy working on it was scared to tell us." "Hmmm ... why would he be reluctant to say anything if that's SOP?" "Well, he's new, and we can be kind of scary." "So, the new guy, who's still learning, 'discovered' the stem valve broke in the process of removing it, and that's on me to pay for (his training)?" "Yep, nothing we can do about a stuck stem valve. That'll be $100 more than we quoted you." "Uh, you mean $80?" "Nope, where did you get that idea? Have a nice day." "Uh, can I have the tire back that you promised me, the one that was still good?" "Oh, I don't write up these tickets, why are you getting so upset?" [several minutes later] "Here's your (damned was the facial expression) tire." "Uh, this is the damaged one that I came in here to get replaced." "How am I supposed to know you want the nearly brand-new undamaged tire instead of the one that we told you was 'OMG don't even think of driving on that'?" [BTW, I drove all the way across the country on the "this tire will fail any minute now" tire in the exact condition I brought it to these arsehats] Please, there are several local businesses run by people who actually give a damn, and don't pride themselves on saying "I may seem nice, but I'm not." Never again. read more

Nothing like the old bait & switch. Got a price over the phone & when I got there the price was double & rude never go there

Our family goes to Pinecrest every few years. Over the last four we have had two problems with cars. This time it was warped rotors on our tundra. My sister and I ended up going here and within three hours we were all set and then care of and. back up in pine crest on vacation. These guys are top notch and are great to work with.... Give them a try.... read more

Unbelievable! My first experience with Big O Tires & never again. I made a 8:30 am appt, yes I have to be late. They told me it would be 3 hours, okay not a problem. I'll just walk around more. Because I live in La Grange. I came back about 20 mins before my truck should have been done. And what do you know, my truck hasn't been moved. I walked in, they said I am the next line & would take an hour. I walked outside & called a friend for 30 mins, they didn't do anything to my truck. I walked back in & took my keys & left. So all I needed done was change all 4 tires, I had my tires already. 1 of my tires on my truck had a hole in it. & they were going to charge me $150 & to put new sensors on which I didn't need it. My old ones were fine. Well Praise God I found a service that took me during their lunch hour & finished in less than 1 hour. Went out of their way to meet my needs only for $60. Thank you Wright's Tire Services. I tried to tip them big but they wouldn't accept a big tip, only a small one. read more

I had a wonderful experience at Big O in September when I found that I had a nail in my tire. They told me it would be about an hour so I wandered around the shopping center for a while, meandered back to Big O and saw that my car was parked and apparently fixed. I went in to settle up my bill and was told, "No charge" !! It made my day. read more

The folks at Big O Tires in Sonora are AMAZING. My car died (head gaskets) on a recent trip over to San Andreas and they looked it over and gave me an honest appraisal within an hour. Unfortunately the head gasket repair was not in the cards for my car (not worth the effort OR expense) and I ended up having to look for a used car with no time to spare. Big O went above and beyond to help me throughout the process and even looked over one of the cars that I was considering...without hesitation. They are amazingly helpful and the price is right! I would recommend anyone to this place.... read more

I want to thank Big O for the wonderful customer service. I stopped going years ago, the previous owner was awful. I had to get new tires and I heard they were under new ownership so I decided to give it a try. I will definitely go back, they were nice and honest!!! read more

Great location-can multi task while the service is being done. Always very nice staff.

Thank you to Big O tires for helping me get back on the road after damaged tires temporarily stranded me in Sonora. Manager Johnny Eastman and his team went out of their way to accommodate me. A very positive experience under trying circumstances. read more

Great customer service! All were very nice and helpful! I was so stressed out about a nail in my tire and they fixed it very fast!! I will be coming back there for sure! read more

Big O Tires, Plaza Center Greenly and East Mono way have always gone above and beyond to see that I get what I need. Always, for 5 years now. Christmas eve just before closing I arrived there with an emergency. Not tires, oil or anything like that, my truck window was half opened askew and stuck. I needed help and Big O Tires helped me of course. During the big wet storm and Christmas week end I needed auto professionals. Bob the manager greeted me with a smile and willingness to fix my problem. Bob says "Joe, pull your truck up and we will fix that problem. Two mechanics, Angel and Derek went to work on it right away. Having to repair the stuck and half opened window that wouldn't move, Angel and Derek remedies and fixed my window with confidence, assurance and a smile. I want to compliment Big O Tires and everyone who works there as a fine Auto service center who again did me right. Above and beyond again. Thank you Bob. Angel, Derek you impress me. I appreciate your help. Joe Massoni read more

It's great to work with a tire shop that truly cares about your safety. These guys are professional, fast and at a fair price. Great staff. They've won my tire business for life! read more

I have had three experiences with this store. The first I brought my truck in for a defective tire they and went out of their way to help me with my defective Dunlop (I did spend $800 for a new set of Big O's)...However, it took countless phone calls and 6 months to get reimbursed for the defective tire. After a sincere apology from the owner, I bought another set of tires for my car, but when I got home I was missing a hubcap...I called and explained, they told me they would call me back with a solution. I never received the call (I should have known after the first go around) and finally just went and bought a whole new set of hubcaps. Lastly, my truck was pulling to the side. When I pulled the tires off my truck to inspect, I saw the tread was beginning to separate on one. I also had had a slow leak in another one of the other Big O tires, it turned out that there was a bubble in the sidewall of the tire (that had popped), I then inspected all the tires and found another one had a defect at the bead/incorrect installation (about a three inch by quarter inch bulge in the rubber). Since they were only a year old and there was still about 50% tread left, I once again I went by the store and had them inspect the tires. After being told that their computer had crashed and my info was lost, I was once again I was told someone would call me with a solution. That was six months ago and still no call. I have $400 in tires just sitting around! Frustrated, I went to Wal-Mart for my next set (a $200 savings) and no problems at all. Never again! read more