I took my car in for an oil change and tire rotation and the next day when I went to get something out of the glove box I found that the front passenger door would only open partway without scraping on the side panel that sits above the front right side tire. Upon further inspection, I noticed that there was a dent on the underside of this section of the vehicle. Since I had only driven a few short miles from Big O to my house the day before I immediately concluded my vehicle had been damaged during the time of being serviced. I called them and they told me to bring the vehicle in. The manager had one of the techs put it up on a lift and he and the owner both decided that there was "no way" their equipment could have caused the damage. They both agreed that they'd "never seen" this type of damage be caused by their equipment. Since I didn't notice the damage right away being that it was on the passenger side of the vehicle I was not able to document it at the time that I picked up my vehicle. When I took my vehicle to a body shop to have the damage repaired the technician who examined my vehicle confirmed my suspicion saying that the damage was "too isolated" to have been caused by the vehicle striking something while moving. He said he'd seen this type of damage before and that it was caused by the vehicle being lifted incorrectly. The manager at Big O assured me that he would fix any damage that had been caused at their shop if he was certain they had caused the damage. After my experience and reading through these Yelp reviews, I'm convinced otherwise. I know I will never take my vehicle to this shop again and I suggested you look elsewhere as well. read more

Was quoted $400 for tires for my car, made the appointment, drive 40 minutes to get there, they tell me that it is actually over $600 and they don't have my appointment in their system. They ask me how low I want to go and offer to haggle with me. I'm not in the business of haggling and I frankly don't want to buy something where the price is contingent on arguing skills. It felt like they were just trying to take advantage of me. I had to explain to her that my studded snow tires cost $600 and I wasn't about to pay that for tires just to get me through the summer, and honestly I just wanted the cheapest tires possible, but I'm not willing to try to haggle like I am at a second rate used car dealership. Do they make commission on their tire sales? I'm assuming so since they were reluctant to let me leave without buying their inflated lies read more

Went to Ford dealer two years ago. They told me my brakes were real bad. It would cost $900 bucks. Went to big o for a second opinion. They told me brakes were fine. Today I finally had to have my brakes serviced after ford again told me they were bad. Not trusting hem I went to big o. The did the job for $680.00. I will always go there for service. I trust them. I take my Mustang, my F150 and Jeep Wrangler there for service and tires. Thanks Big O. Your tops read more

You know that annoying thing we humans do where something sucks but we just put our heads down and keep doing the thing that sucks? Just me? Well, as far as I can tell that's the whole reason I kept going back to big o tires after all the many times they jerked me around. An alignment took two hours. Bolting on a knuckle I supplied and putting new brake pads in it took three hours *and they didn't even do the pads*. Then, "How long is this going to take?" "45 minutes." "Okay cool." ...Five hours of sitting in their lobby later... Learning from that experience I figured, fine, I have a jack and jack stand, I'll take the whole wheel off and drop it off and not get *stuck* there in limbo for hours and hours. So, "I'm dropping off this wheel with a flat tire on it and then driving away in my other car. Call me when it's ready." "Will do!" ...Went back the *next day* to find out if they even bothered to get it done, because I'd never gotten any kind of call. The prices are garbage, the tires are garbage quality, the desk staff doesn't write down appointments or *who to call when stuff is done*. They. Just. Don't. Care. And I've finally stopped putting my head down and returning to the same old dumpster only to be mildly surprised at all the trash. read more

Completely forgot to order my tires!! Blew two trailer tires on the trip up to Pinecrest. Called Monday morning and spoke with Larry about my situation and that my trailer is on blocks at the campsite. He told me he had to order three tires and they would be in by 11:30 tomorrow and he would call me. He took down my name, billing address, phone number and credit card number. Said he would apply a $100 deposit. 11:30 came and went. I called at 5 to see what was going on. Asked Shannon if my tires were in and that I was expecting a call. She was very sweet but told me there was no order for me and all she could find was a note on Larry's desk with my name on it. She said she would order the tires and they would be in the next day. I asked that someone call me between 8-8:30 to confirm since I had a valid concern my order would not be taken care of. No call again from Big O so at 9:30 I called Les Schwab, they had them in stock, mounted, paid and was done by 11am. At 11:30 Larry called me to tell me my tires are in. What a joke. He said he was sorry that he was so busy he didn't place my order. So where did he enter my credit card info?!! Very unprofessional. I recommend Les Schwab read more

I was touring the Sonora area on a recent Saturday and the check engine light and red triangle with an "!" came on my 2005 Prius. I fortunately found an Express Oil and Lube that was open and they let me leave my car for the weekend since no mechanic station is open on the weekends in Sonora. I showed up at the Sonora repair shop that was recommended to me at 7:00 a.m. Monday morning and was told they do not work on hybrid engines; yet, the 2 employees were very helpful in recommending Big O Tires that was nearby. I showed up at Big O about 30 minutes before their 8:00 a.m. opening, and asked one of the employees opening the shop and who happened to be the Manager, Robert Kamler, if they work on Prius. He fortunately said yes, and I explained my situation. He informed me that I was lucky for a red "triangle of death" instead of a blue "triangle of death", which is a sure sign of no return for the vehicle! The red triangle might mean expensive hybrid system malfunctions or battery problems but not certain death of the vehicle. After explaining my stranded travel situation, Manager Rob graciously fit me in his Monday schedule and agreed to troubleshoot the issue and let me know if the vehicle fix was possible and worth the investment. As it turns out, Rob let me know within 2 hours that the issue was fixable and would be about $800. I was relieved and able to pick up my fixed Prius by the end of that day. Thanks Manager Rob and the Big O Tire team for getting me back on the road!! read more

Such a great place! Everyone was nice and efficient! I got there when they opened and they were able to take my car in right away and fix my mudguards. The whole process took about 30 minutes total! I highly recommend this location for all your car needs! read more

went in for a screw in tire lady said yes we can repair it went in waited 30 min or so they pull my truck in and tell me sorry cant do it you drive in a flat so tire is getting messed up ok thanks can you put air in please so I can make it up the road ... no sorry we can't touch it if something happens we are responsible ... great customer service your potential customer drive away on a flat tire great business you guys need to get better customer service can't put air in tires ..... I worked for many tire and mechanic shops we always put air no matter what it's custom service l... and you just wrote me up pulled my truck in and you weren't responsible for any of that read more

Three years ago, this is what I said, "Five stars! Friendly, organized, prompt! I've had nothing but the best experience here. Fair prices, good products, clean comfortable waiting room." Unfortunately, since the business changed hands, the staff seem to be all about selling you some product or repair, giving conflicting information about vehicle or tire condition between staff and/or between visits. Today, the service was downright surly. Keys basically thrown at me, no explanation of what was done or found, in short, very disappointing. I'll give them one more chance to redeem my original review, but then I'm done. read more

This is probably my favorite tire shop to go too. I used to go to America's Tires but they are always busy, and the wait is super long. Customer service: I interacted with someone at the register. She had a great attitude, enthusiasm and bedside manner. The person who worked on my tire was also nice but I didn't interact with him as much. Service: went in to purchase a new tire for my Honda Civic coupe. I did not call ahead for an appointment but I did call to make sure that they were still open late Friday afternoon. The process was simple, tell the rep what you need and she was able to give us an estimated time of service completed, the average cost and where to wait. I brought my tire in and took it out of my trunk, where they took it into their shop and replaced with the new one. They had me wait in the waiting area, where they have coffee and tea displayed out for you. They have seating all around the open room and a tv on. Not ten minutes later, they finished my tire and asked me to pay. If my tire was attached with my car the wait would have been longer, 10 more minutes they said. Price: $$ around 70 for just pen tire. Time: 9-10 minutes wait read more

Had an unpleasant experience at the store recently. Although I was first in line when they opened, and was told 35 to 40 minutes to rotate my tires, I came back after 35 minutes to find out my car had not been touched. When I expressed my frustration to the manager, he gave me a bull crap story about other people having appointments when I did not have an appointment. I know this was not true because the two gentlemen behind me had exchange stories with me before the store opened and I knew they did not have appointments. However, their vehicles were worked on before mine. I have to assume that it was because I was a woman and a blonde he felt he could lie to me and I wouldn't be any wiser for it. I left feeling disrespected and poorly treated. I purchased my tires at this store, but will never walk back through their doors again. I will pay to have my tires rotated at another shop, and will buy new tires at another shop in town when the time comes. read more

So we called Friday November 27th to schedule an appointment to get our daughters car aligned. The guy told us it would take 45 minutes. They had many openings on Saturday so we chose 1pm. We get there at 1245. The guy behind the counter who helped us told us it was going to be an hour and 30 minutes just to align her car! I was like really an hour and 30 to align a car! He then stated well the guys have to eat lunch too. What's the point of having an appointment scheduled if you dont stand by it! As im writing this we are still sitting here and its been 2 and half hours and her car is still up in the air ... definitely would not recommend them unless you have nothing better to do then hang out there! read more

Made an appointment for an oil change, tire rotation and a slow air leak in one of my tires. They got me in the next day, I was in and out within an hour. Friendly service up front. I had no issues at all. read more

Made an appointment at 10am. Informed that they were behind and it would be at least an hour before my car was seen. I asked to have my alignment checked. My alignment was off and it would cost me $120 to fix. I then asked about tire rotation because I have noticed that this is done concurrently. The mechanic proceeded to say. "If you had told me that you wanted the tires rotated too then I would have put it in the work order". "We are way behind and we don't have time to do a tire rotation. You will need to make another appointment and it's $30 a piece". I am a 60 plus female and I am NOT THE MECHANIC. Big Tires are suppose to be the mechanics!! It's NOT my problem that you are way behind. YOU BOOKED MY APPOINTMENT. Will not use again. read more

We were on our way to Yosemite in our motorhome and when we go to our campsite we realized we had a flat tire on one of our dual tires in the rear of the vehicle. We were in the little town of Oak Flat so we didn't have a lot of options to get it repaired. We got in touch with a local tire store and they tried to order us a new tire but couldn't get it for two days. I didn't want to drive the 30 miles or so on mountain roads to get to Sonora so I called Big O. Not only did they have the tire in stock they agreed to have someone drive 45 minutes to deliver it to us at the local tire shop and they installed it. That was above and beyond and they really helped save our vacation. Thanks soooooo much. read more

We were passing through and ran into major break squealing so we decided to find a place to examine and fix the problem. After calling a few other auto repair places and finding out they couldn't help us immediately, I tried Big O. They were able to look into the problem and fix it at a fair price. The estimate of wait time was a bit off, however the customer service great. We worked with Larry and he seemed like a straight shooter. :-) read more

Big o tires is awsome they are spe edy fast and super nice. The guys there take great care of you read more

Don't bother with this place unless you enjoy having your time wasted. I made a 10am appointment for an oil change and brake job and was told it would be less than 2 hr for the whole job. I came back 1:45 hr later and they hadn't even STARTED working on my car yet. read more

Their tires are the cheapest in town but their follow through is horrible. On a Monday I went in for a set of new tires. The woman at the counter said they did not have my size of tire needed and would have to order. I was then passed onto another counter person who took my details down and said the tires would be in on the Wednesday at noon time. We wrote an invoice and I left the counter person with my name and cell before I left upon his request. I arrived on the day and time specified. It was a busy time where many were waiting for service. After waiting in line 30 minutes, I was greeted by a different person from the Monday before. He asked me for my details I left with the other guy. After searching the computer for 10 minutes, could not find me in the system. The guy who took my details was sitting next to the one who was assisting and said, "oh here is his paperwork". He pulled it out from under his desk area. He looked at me square my eyes and told me he forgot to order the tires along with three other people's. He instructed me come back tomorrow at the same time and they should be in with no remorse what so ever. Now I have to re-schedule my travel plans and go back tomorrow at noon to have them fitted. The price for 4 tires was over $200 cheaper than most tire and wheel guys in town. However I would not recommend these guys unless you go in knowing you need to babysit them and help them remember how to do their job correctly. I only have them to stars because of the savings. They still need to place the tires on. I may have to extend this review...we shall see. read more

Enrique and his team at Big O Tires went above and beyond. I was on a family trip and ran into one issue after another with my car..first my battery died, then a got a flat and then my rear brakes failed. But the team here took great care of me and saved the rest of my family trip!! read more

Don't bother going here, manager Andy is rude and disrespectful, he flat out lied to me about nothing being wrong with my car.. mechanic told me the truth. He also said that the air machine has been broken and they have been putting wrong tire/ air pressure in tires all day. That's dangerous !!! Andy lied about my air pressure being off, mechanic said there is no way to turn it off.. unsafe place to go. read more

Big O is definitely no Les Schwab. I possibly had a nail in a tire and I just needed someone to look at it, but the girl at the counter said sorry, too busy. You'll have to wait for two hours. Luckily, a new Les Schwab dealership is being built on the other side of town. That's where I will be taking my business in the future. Edit-The canned response from Big-O is not my idea of decent customer service, especially since I spent a lot of money on these tires at Big-O just a few months ago. I've been to Les Schwab locations for punctures. They ALWAYS give a small job like that the quick attention that leaves a customer feeling well served. read more

Now I know why only 3 stars. I called at 11 to book an appointment for an oil change and new differential fluid. Lady on phone said to come at 2 pm. After driving 30 min she informed me that my appointment is really just first come first serve and the wait was going to be long. Why did they make an appointment with me and have me drive 30 minutes and not explain this policy to me? Never trust Big 0 Tire read more

Horrible! Don't even bother coming here! Alignment? Nope. Yes they said they did it. I physically watched them. The service tech was messing around with other employees when he should have been working on my vehicle. I received no print out on the spect of my alignment (the printer was broken). I asked if I may return when the printer was working in a couple of days... Nope! For some reason the company/owner did not buy the software system to store an electronic copy so I can come back and retrieved this data. This may not bother some people, but this is unacceptable! The technician at the front counter was shocked that I knew what I was talking about and tried to bull sh*t his answers. This play is horrible- do not let these people get over on you. read more

Made an appointment to bring my car in on a Saturday. I was late and they were polite about it. My TPMS was intermittently flashing. They rotated my tires, checked my brakes and fixed my over inflated tires. This was my first time here and they didn't charge me anything. They warned me about the danger of over inflating and were so kind. Highly recommend! read more

Prepare to wait for services but the customer service makes up for it. Danny is who helped me, I came in from the Bay Area and needed an oil change from the drive. He was very friendly, very personable and knowledgeable. Danny saved me money and gave me peace of mind for my drive back home. read more

The employees have always been nice and courteous, but the service our car received was not so great. We have taken our cars to them for oil changes for a few years now and we recently purchased a Mercedes and also take it to them. We aways get the inspection with the oil change and we thought it was standard to check the air filter. After our new (to us) car started driving funny and we take it back to the dealer we learn the air filter is clogged and needs to be changed. Turns out the air filter is in a funny spot that is hard to check so Big O never checked it. I can understand that it was in a difficult spot, but maybe someone should have told us that so we were not counting on them having checked it. read more

Whats the point of an appointment? I called this location on monday 11/19/2018 to schedule a tire rotation, balance, and alignment on my f350 truck, they said their next available appointment was wednesday 11/21/2018 at 8:00 am so i scheduled it at that time. I showed up at 8:00 am this morning and checked in, i went and grabbed breakfast at a diner. At 9:00am i came back my truck had not moved. I asked the gentleman at the front what the hold up was and he said they only had 1 "tire guy" right now and quoted me another 1 hr and 30 mins. So i took note of the cars being worked on and left. i came back 1 hr and 40 mins later MY TRUCK STILL HAD NOT MOVED?!?!? on top of that all the cars being worked on were different. I asked the same guy what the hold up was and he told me i had a full size truck and they only have 1 lift. i then told him all the cars were different and i had an appointment 2 and a half hours ago!! he fumbled around for a bit then i took my keys and left. read more

I had a bad experience at this shop last year. I vowed never to go back. Yesterday I needed to get new tires. Danny Tyler gave me a fantastic quote included alignment and replacing a censer that had been dinging for 2 years. The service was off the chart. Danny also had my car inspected to let me know of any future issues that may come up. He noticed my struts were leaking and I feel confident to return to Big O Sonora because of Danny Tyler. Thank you Big O for employing someone like Danny. He can change your mind about this business to give them another chance. Great job Danny Tyler!!!!! Thank you so much Ginger McKinsey read more

Dropped in for a quick oil change while getting lunch next door. After 2 hours they finally were finished and tried to convince me that I needed a 4 1/2 hour $700 brake job. While I did need brakes the normal cost for this is well below $500. I ended up doing them myself for $75 in parts in about an hour. read more

Still the same, no changes, over price for work that car parts and quotes for something the car doesn't need.

Fast and friendly!!! Good quality work and the customer service is on point!! Worked with Shawn and he was a character and made the experience and wait time not so boring!!! Would recommend anyone to come here!! read more

I took two cars in. 2003 Lexus for tires. 99 Durango for brake job. The Lexus had two blow out the next day. When we returned to the shop they said it was because fix a flat had been used in them and it corroded the rims and made them blow out. I don't think that's accurate to begin with. Also if there was a problem with the rims they should've told us then. They also broke several Lugnuts. And didn't bother to replace those. So we were driving on three Lugnuts on two of the tires. And there's no way to fix a flat was in both of them. I end up having to buy one of the tires to replace the two. They were "nice enough" to warrantee the other one and "only" charge me the new warranty on the new tire. They f-ed up the brake job. Didn't put the hardware on right. They're going to do that for free. But they told me it would be done in an hour and then decided to reschedule it for the afternoon. Don't go here. They suck. Their customer service sucks! read more

Lifetime tire rotation! On your bill it says that ! When I Called they told me it's every 5.000 miles if you don't come in they don't honor the part on your bill that Says Life Time ! Done with these crooks read more

I have hesitated to write a review about this store for a few years now but after my last visit I can no longer hold back. First of all, twice I had tried to have an alignment check done but they ran out of time and couldn't accommodate me even though I had an appointment. They were able to do an oil change and charge me for tires but not do the alignment. Then when they did have time to do the alignment, they told me they couldn't do it because "it wouldn't work". What? All they had to do was Google it and realize they had to use the actual physical key instead of the electronic key. Took me 10 seconds to figure it out. ..and I ended up taking it to Les Schwab tire who didn't need any coaching. Then yesterday, I was so upset! I took my car there because needed an oil change and had warranty on the tires that needed to be rotating and balanced. Also, there warning light that has been coming on about the automatic brake system. I told them twice over the phone about it and when I had come in to drop my car off I told him about it they told me that they would definitely check it out (and had to make sure there was a mechanic there that day in order to a accommodate my request). When I went to pick up my car, they hadn't even looked at the warning light! The guy at the counter seem to not know what I was talking about. He said he'd have to go ask the mechanic and he wandered in the back. While he was in the back I looked at my paperwork and noticed that the box wasn't checked next to "check transmission fluid" when he came back out I pointed it out to him and he just guessed.. He said "well that's probably because you have a sealed transmission and they couldn't check it." I said "well can you please find out for sure because I had to replace my whole transmission in August and I don't want to have any problems with the transmission" . He was all flustered and ran in the back all upset at me that he had to go back again and talk to the mechanic. When he comes back out he tells me that "well your transmission is leaking fluid" . It's a good thing I asked! Because I wouldn't of known this if I hadn't make him made him go back and ask. My transmission could potentially go out on me any day if it runs out of fluid! I asked him for a third time about the warning light on the automatic brake system. He said "I don't know anything about that you'll have to talk to the person that fixed your transmission" . Really? Transmission shops have nothing to do with breaking and tires. My transmission shop was the one that told me to take it somewhere to have it checked out in the first place! He, at this point was very rude to me and seemed like I was inconveniencing him, making him do his job! Never again will I take my car here! read more

Amazing service! Had my unique tire size and got ya in and out quickly. Great tram, highly recommend.

Great place, very friendly... dropped off a old tire that someone dumped at my Ranch... they normally charge $4 ... they were busy and said "free" this time... sweet... read more

A year ago I would have rated much higher. I have spent large sums of money at your Sonira location. If I could rate ZERO stars I would. I have been dealing with an issue since the 1st week September that is an easy fix according to your credit card company. I have reached out 9 times to date. Customer service is horrible. I would like to speak with manager. I am requesting service by a manager. I am unable to call early in the day. Could I please receive a call from a manager any time 4:30 pm on. Please email me and I will provide phone number via email. I will keep posting here daily until I speak with manager. Today is 10-12-20. I have been VERY PATIENT. Today Larry ribbed me totally the wrong way when he was irritated he could not reach me (to obtain information i had already given in detail many times) even though I informed no cell phone service at work. Then he said I'll call credit card company and call you right back so PLEASE answer the phone, advising me he would be put out if I didn't pick up. tEAlLY? And guess what he never did call me back. This is now my 10th interaction of dealing with this. Larry has disregarded my request for manager Saturday when I walked in (7th attempt to resolve) and today when I called. I am BEYOND unsatisfied. This is an issue of being promised ZERO percent on a card and it was never initiated by Big O Sonora as promotion so I paid interest trying to reverse $145 total. BEWARE!!!!! By the way I am not a YElP poster at all but I feel I being blocked to speak to a manager as LARRY always answers, except once when I spoke with one of the mechanics. I am going to start pulling around the back to see if head mechanic could help Email me and.i will provide manager my phone number socon89489@aol.com. I would like to speak with manager. read more

We made an appointment for one o'clock and they said they wrote us in. When we get here they says are you sure you called today (no shit we did ) and tell us that they don't have an appointment for us. Larry the old man who works here is really rude and doesn't listen at all don't come here. read more

I cannot recommend this place highly enough. Fast, reliable, cheap but above all trustworthy! Ask for Danny and you will not be disappointed! read more