Spend the extra amount and go to a more reputable establishment. You get what you pay for. Looked into a nice set of washer/dryers thru them for a good price. After getting it squared away what we wanted we were told to wait for an email. Three follow up calls later I got curious as to why the horrible service when i was excited for a good deal. Looked at the reviews on-line for about 5 minutes annnnnnnnnnnnnnnd no thanks! going to best buy where i can count on a more consistent experience. ciao! read more

Horrible!!!!! First of all they make you think their prices are lower but there really not; most places offer free delivery but Big Sandy doesn't, after you pay the delivery costs your paying just as much as you would at a traditional applicance store. White glove delivery is a joke!!! Tracked dirt through the house and all of my appliances were damaged upon delivery. I had to wait several weeks for my fridge and now I have to wait several more for a new one, that makes a total of 3 deliveries, and more time I have to take off work. The tracking online is never right. Neither of my deliveries arrived when the website stated they would; in both instances I had to call the store multiple times to find out where they were. I'll never recommend this store to anyone. read more

Had my black stainless kitchen package delivered and I couldn't of been happier with the service I was given. The delivery team was professional and outstanding and patient with me getting my door off so they could fit the fridge they even helped me. They were careful and it was hot outside and they managed they were a wonderful company to shop at if you don't shop here u are a fool. To go any where else. Problems happen but not this time around they did a five star performance. And even more they were careful with a 5k kitchen package I wish they would of worn the booties though on there feet to preserve some of the outside dirt but maybe in due time if they know about it very nice company and Greg my sale man really went out on a limb and helped me thank you everyone for making my first home special! read more

We were in need of a new mattress. The store had a wide selection to choose from and the salesman was helpful and knowledgeable. The delivery was complete and as expected. The real test will be the next week of sleeping on our purchase. Hopefully it will be as enjoyable as the rest of the transaction. read more

Very helpful and great response. The first attempt at delivery the unit had been damaged at the factory. The delivery guys pointed it out and took pictures. They took it back immediately and sent out a replacement the next day. Great service and the delivery crews were amazing and so polite and careful. Thanks. read more

I loved my couch in the store and when I ordered it they said it would be at my house with in 30 days! I waited 5 freaking months for it! When I got the couch finally they had to take it apart and fit it through my door when they brought it in and out it back together they left and I sat in it and the arms are literally about to fall off and the recliner part does not recline as far back as it was in the store also there is a small rip in one of the cushions! I am very disappointed I paid A LOT for this couch and I hate it the heat setting doesn't work in it either! Never again will I go to big Sandys read more

Dave in store and Mike and Nick delivery, were all awesome. Prompt, helpful, professional and got my laundry back up and running quickly after online debacle with another company! read more

Ordered LG appliance package in July with a two-week out delivery date. The day before delivery I was told my range was "dropped and damaged beyond repair" so I wouldn't be getting in the next day's delivery. They would let me know when a new one was expected (no follow-up call was received). The next day there not only wasn't a range but also no refrigerator. Three varying stories as to why I didn't receive a fridge. Waited another 10 days for that but still no word on range, until finally spoke with manager who indicated I could no longer get that range - it was no longer available. They swapped out the range for something completely different than I purchased and I had yet another week to wait for it. Now, two months in with appliances and the ice maker is leaking and we have a 21-30 day wait on a replacement part. Two months old! No communication without me following up and asking for answers; having to block 4-hour delivery windows and be home from work for three different deliveries. Delivery drivers were great but did indicate this is a habit of BS's and they take the brunt of angry customers who don't get what they paid for. I don't believe my range was dropped - I think they sold me something they didn't have. I don't know the real story behind why a fridge wasn't delivered, but now feel as though I got a floor model or a damaged model since it already has a repair issue. read more

I believe I'd been in every single mattress store in Dublin before I walked into Big Sandy. I felt like Goldilocks trying out bed after bed. When I walked in, my saleslady (sweetest older lady, can't remember her name, but awesome!) Asked me some starter questions and directed me towards the exact bed. I of course had to keep trying all the beds (a more extensive selection than ANYWHERE in Dublin), but I kept going back to the first bed. I have Fibromyalgia and sleep apnea and decided to get the adjustable base that has a snore position and vibration. I've now slept on the mattress for about 2 weeks and am sleeping SO much better! The prices are comparable to other stores, but it was the amazing selection and customer service that sold me! read more

Fred at the Dublin store was so helpful and friendly. The entire process went great and I love my new bed!

Everything was fine with the purchase and the delivery but the one chair is damaged, a corner has a soiled area and the fabric is ripped. It appears that maybe it was drug or scraped some how. read more

I ordered a stove and dishwasher from the website. The next day I received an email from Tim Williams explaining that the dishwasher I ordered was on backorder and that it would be a couple of weeks. A week later I got an automated call telling me that a delivery was scheduled for the next day. I assumed I would receive both. When only the stove arrived I was concerned so I emailed Tim and he responded very quickly and assured me that he was on top of my order. He continued to be extremely responsive throughout the process making sure i was taken care of. I could not be happier with the price I paid, the credit card offer i received, both delivery crews, the products themselves, but especially how Tim treated the sale. I highly recommend Big Sandy. read more

Absolutely terrible customer service. Expect to pay a lot and receive little in return.

I understand in a pandemic there might be delays. However, the pitch our sales rep gave was the size the warehouse meant they would have our item in two weeks. He gave us a purchase order showing we were 2nd on the list. That all happened the first week in January. Every two weeks same thing - new purchase order pushing out the delivery two weeks. As of today 3/20/21 we are still 2nd on the list. With a PO of 4/15. This was their FlexSteel brand - platinum edition. Most expensive and best quality. They can't deliver their promises and they don't back up their service. All they did was take our money and keep pushing out their promise. They shouldn't sell something they can deliver or at least take a customers money when they haven't got the suppliers for their top ranked brand. Wont buy from them again! read more

I ordered and put a deposit of $1500 down on a refrigerator on Nov 1. No communication from them the entire month of November. I called in mid December, they told me it would be in the week of Dec 15. No communication from them the rest of the month. Called Jan 2, the refrigerator will arrive in mid april. I cancelled the order, and they refunded my deposit, but offered no compensation for being inconvenienced or for them holding my money for over 60 days. I will never shop there again. Bad customer service, no follow through. read more

Delivery crew were courteous, wore masks and were very careful installing our appliances.

My wife and I were searching for a brand new mattress and found Big Sandy has a great selection. Our sales rep Dan was incredible and stayed with us and was very attentive to what we were looking for. We ended up buying the Purple 3 mattress. We scheduled delivery and we received multiple text messages about when our delivery would arrive. Incredible service from start to finish. We will definitely be using them for future purchases. read more

We were excited after purchasing new appliances for our home. The refrigerator was 27 years old. The stove needed to be ordered and we were fine with that. But after waiting 3 weeks and contacting the store only to find out multiple times they told it was in store and we'd be contacted by the delivery company. They came out today. They scratched our wood floor in three places, nicked the wall, didn't install the kick plate on the dishwasher, dented both door on the fridge and used the old copper plumbing to hook out the water to the fridge after we had been sold a $50 kit at the store which we were told we needed. Come to discover later the water in the door is dripping. They left trash in my kitchen and a mess on the floor. Beware. I don't know if they are the only installers. We've called the store 3 times only to get a machine each time and no one has returned our calls. read more

Good quality furniture, just be sure to purchase the warranty

The sales and delivery experience were very professional and customer friendly. Their prices were on par with everyone but store was a better experience. read more

We love the chair and a half that we ordered 7 weeks ago. It is absolutely perfect! We are so grateful for the free delivery because we had to wait longer than expected. The delivery men were very kind and did a great job! read more

I bought all of my house furniture at Big Sandy Superstore in Paintsville KY., when my home burned down. I bought a king size Beauty Rest Black bed with a motion base. I have had an issue with the motion base 2 times within 7 months, I have called the store many times, they tell me that they don't service the base, when I insist that something needs to be done they do send someone out they reset the bed remotes and leave. 3 days later the bed does the same thing. It has been over 2 months now and still getting the run around. I call every week but still no results I call the corporate office leave my name and number no one has gotten back with me yet. I am beyond frustrated. Last night the we were woken up by my husbands side of the bed going up (head and feet). The other side doesn't. Something is wrong with this base and I want it fixed or replaced but to this date it hasn't been. read more

The guys were super nice! They put the furniture together, which I was not expecting. They were very kind and very quick. No mess no fuss. They were early and did a great job. Thank you! read more

When we ordered our couch we were assured that it would come in 6 weeks or early November. That is one of the main reasons we bought it. It's now December and we still haven't got our coach. We asked if we could get scotch guard protection thrown in because of the wait and they only offered us 20% off, so lame read more

Great experience buying my sofa and coffee table. Savannah was great to work with. Delivery guys very professional. I will recommend to others. read more

The delivery process of our washer/dryer was a delight. The delivery personnel were courteous, friendly, professional and knowledgeable as to what their mission was. Thank you Big Sandy read more

I bought a washer and dryer. They were supposed to deliver it Tuesday. When I hadn't heard from them at 6:30pm Monday I called myself to get the delivery time. They said they would be here between 3 and 7 on Tuesday. They called my phone at 1:30 and said they were at my front door. I was at work. I had to send someone over to let them in. Just went to do laundry and they mixed up the hot and cold water hoses. Nothing but frustration every time I deal with big sandy. read more

Ordered one of the more expensive bedroom sets shown on the floor. EVERY piece of furniture was damaged when delivered. Sent everything but the mattress back. Week later everything was re-delivered. This time the dresser had a big yellow sticker that said it was in for service. NONE of the drawers on the dresser, night stand or chest closed properly, the wood bed rails were split. It was worse than the original set. Sent it all back (including mattress) for a full refund. Went to Morris and purchased everything there and it all was delivered in perfect shape. read more

My experience with Big Sandy was excellent from shopping, ordering, purchasing, and delivery. As an employee owned business, the staff have a vested interest and it shows in their top notch customer service. I purchased a kitchen package. I was able to swap out the fridge that I wanted and still get the price and financing that I wanted. I received phone calls and texts regarding delivery times. Delivery was on time and installation was quick. I will be back! read more

I gave the 3 stars because the appliance manager was super nice, helpful and informative. Also, the guys who delivered my furniture was great but the associates in the store need to work on their customer service skills. I applied for the third party financing so I couldn't change store locations but if it wasn't for that I would've went to a different location or a different company. The sales associates really suck and are very unfriendly. read more

The delivery team was fantastic! Mindful of the new furniture and our existing things, and genuinely friendly! Fast and efficient!

Stopped in to BSS to purchase new living room furniture and couldn't find anyone to help me. After walking around the store several times, I had to stop and interrupt a few employees talking about a game to get some service. One piece of the furniture I ordered was on back order and I was told it would be delivered in the next 6 weeks...it's now going on 9 weeks and the store claims it won't be available for at least another two weeks. No apologies, no help, nothing. When I asked about a supervisor, the customer service lady gave me a name and then promptly hung up. Not good business at all. I will not be making any future purchases from this store and will definitely NOT recommend them to my friends and colleagues. read more

My experience buying a washer and dryer was painful. It would have been easier to handwash my clothes. Pickup date was wrong.I did finally pick them up only to find missing parts in the installation kit that they charged me 50 bucks for. Just go to Home Depot and buy he kit for half the price. read more

I wish I had checked the reviews before coming here. This place is as terrible as it seems. I don't mind low pressure sales but trying to buy a table here was not a professional experience. Once we tested out several tables and picked one out that suited our needs, we had to hunt down a sales guy. There seemed to be only one and he was already helping a customer. 20 minutes later he finally wrote up an order, we set a delivery for 4 days later and waited in anticipation of our new kitchen table as our previous table had been broken in half during a move. We've been so excited about finally having friends and family over to eat and having to no longer balance plates on our laps. When the table arrived, it was the wrong one. Much too large to fit our small apartment and not even the same color or height. We went to the store immediately and demanded a solution. They refunded us the $100+ deliver charge and rescheduled delivery 5 days later (The earliest). The delivery guys just arrived and tried to drop off the SAME EXACT TABLE. The box was already opened and they put the same table back on the truck. I'm not sure where the break down in communication is but clearly they have no competence when it comes to small matters. So after almost 2 weeks of purchasing the original table, I still have no kitchen table. I will NEVER shop or recommend anyone to shop at Big Sandy. I will be going back shortly to demand the rest of my money and taking my business elsewhere. read more

The people in the store are nice and helpful but that's about it. Our sons bed was delivered partially damaged and missing pieces. I called and the they shipped me the wrong replacement piece. I have had to call several times to makes sure people are doing their jobs and getting my replacement ordered. It has been exhausting and I will not use this establishment again. It's a shame though because we really like the piece we bought. read more

DO NOT DO BUSINESS HERE. I ordered bedroom furniture back in October 2021. It was promised before 2022. January came and they said it was pushed back to February. Then it got pushed back again to March. Then March to April. Today is April 9th & my furniture finally arrived. I received no updates on my delivery unless I called in for it which should've never been the case as I was supposed to get updates on my order from Big Sandy's which I never did. I understand this isn't completely on them since they are selling Ashley's Furniture and they can only ship it once they have it. No big deal, but I'm frustrated as I waited 6 months (half my lease). Every piece I ordered, bed frame, end table & dresser, has damage done to it. The movers brought it to my apartment and left before I could even look at it. I signed nothing, so I complained to my sales rep and she said since I "accepted" the delivery, there is nothing they can do other than TAKE IT ALL BACK and bring new furniture in July (9 months after my order, 3 additional months) or give me some discount. The rep is pushing me to give her an answer "ASAP" on if I want to keep the furniture or return it after I've waited 6 months. This is such a joke of a business & I hope none of you have to go through this. Just order from Ashley's and cut out this middleman or order from anyone else. I typed a book here, but it still doesn't properly show my frustration. read more

Do not go here! Had refrigerator delivered and was only wrapped in plastic. Scratch and dent model that came with several huge dents. Drives would not take back! Why kind of delivery service would accept a huge fridge wrapped only in plastic!! Customer service giving me run around - twice said would call back and nothing! One said manager would call - nothing. They will not give your $$ back easily. Rip-off place - stay away! Don't deal with this place! read more

I bought a new stove, and the salesman that I dealt with was very knowledgeable and didn't try to upsell me on a more expensive version. My stove was delivered today, and the installers were very efficient and polite. read more

Inadequate customer service. Horrible and unmotivated employees throughout the organization. Installers lack both motivation and intelligence. Save your money and take your business elsewhere. read more

I have stopped at the store twice, intending each time to make a purchase. First visit to purchase a bedroom tv, 43 inches preferably. I was escorted to a table by a very enthusiastic sales person. With a sweep of his hand he said, this is all we have. None of them 43 inches and all of them with brand names I've never seen before. Told him I wanted something bigger. His response " ah yes, they're all in the storage area in back" I headed for the exit. Second visit, microwave I wanted not in stock, but,told I could go to warehouse and pick it up, bring to store, and they would deliver and install. This is what I call deconstructed service. read more