The driver used a knife to remove the tow hook cover, doing damage to the bumper and paint. When I commented about it, one tow driver commented to the other "that's why we don't do Tesla's anymore," suggesting that Tesla drivers were an issue. They're a Tesla partner, but I'd never call them again. read more

I had a massive blowout on my truck while pulling my fifth wheel. My roadside service, CoachNet, sent me Sherwin from Big Valley Towing. Sherwin was great!! He made the entire process smooth and easy! Because of Sherwin, I highly recommend Big Valley Towing!! read more

Yusif answered my call and was a great help getting my Tesla back on the road I really appreciate him. Thank you for being so kind and helpful...as well as understanding! The man who delivered my car home was Aries and he was a complete gentleman I really appreciate your hard work god bless you both! Take care! read more

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My GF, through no fault of her own, had her car impounded on a Sunday. Bad luck. It was just good luck when she called to inquire how to get the car back and found a fabulous woman at Bay Towing to assist her. We drove down at 4:30pm (they close at 5:00pm) and GF forgot her DL. The kind woman whom she spoke to earlier told her to go home and get it. She would stay late to make sure the car would be released. Wow! GF got her car back the same day! read more

Big Valley Towing - Closed Saturday and Sunday. - Towing Near Me - Las Vegas, Nevada

Metro needs to use a better towing company. First Kristina's customer service is non existent. She would be employee of the month at the DMV is she worked there. From the start of her day till the end her attitude only grows. Her vocabulary is mediocre at its finest. They also will have drivers pick up more than one vehicle. If your the first vehicle picked up and they stop for another vehicle you will be charged for that time the driver is picking up vehicle 2. No exceptions. The driver arrived at my vehicle in 10 mins took him less than 30 mins to get my vehicle loaded on to the truck and depart scene, but some how took hime over an hour to get back to the yard and unload my vehicle there. When I inquired about the timing Ms.Kristina repeated her pervious answer that had no correlation to my question. When I restated my question she elevated her volume and doubled the attitude. I asked why she her squawk had increased for no reason I simply would like my inquiries to be answered she insinuated she owed me no answers. When i informed her Metro and highway patrol gave me no details about my car she said they were stupid because they called Big Valley Tow for services, and should have given me all details. Supervisor was in the office and when i asked to speak to him he declined since i had already paid and not his problem. Cherry on top they will go through your vehicle without asking consent because "they are doing you a favor retrieving the registration from your car. Metro seriously should consider using a different tow service as it definitely reflects poor upon them and clearly this company has no respect for them. read more

Awesome! Our service person, Paul was "Great" I would highly recommend them for your towing service. AAA - VP read more

Very disappointed with towing service. Driver left grease spots on driver's seat and driver's door. read more

Big Valley Towing - Towing Near Me - Las Vegas, Nevada

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Sherwin is a fantastic driver and super conscientious about safety. Definitely recommend.

Dispatcher was rude with a huge chip on her shoulder! Not nice noooooo customer service at all uneducated female! If it wouldn't be because of the owner being in Nevada for so long I don't know how they stay in service I really hope they lose their contract with AAA. I wish another company would come into Vegas and take that contract away read more

Paul was a life saver! He was so nice, efficient, and overall great through the entire experience. He got us where we needed to be swiftly and safely. Highly recommend this towing company, and Paul is awesome! read more

I had to call the sheriffs department to come help me get my car out. My fiancé bought me a car and wrote my name on the back of the title and gave me a terrible time getting my car out of the impound all the proper paperwork mysteriously my registration disappeared that was in the glove box Fully knowing on the body cam of the officer that the registration was in the car at the time of the arrest when they took the vehicle and it's no longer there do not trust them. We are taking it to trial. read more

Big Valley Towing - They kept adding on money and wasting our time to keep adding on more and more money. I could've paid less than this. - Towing Near Me - Las Vegas, Nevada

We inherited a 92 Corvette and were driving it back to Vegas from CA. Unfortunately the breaks went out at Baker so we coasted to Stateline (Primm) Thankfully we have AAA and they called Big Valley! Cameron came out to save us and get the car back to Vegas. She is fantastic at her job and handles her rig like a pro. We are grateful to be home safe. Thanks to AAA, Big Valley and Cameron!!! read more

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Car was impounded by Highway Patrol early morning 03/04/2025. Contacted Big Valley towing in the afternoon to find out what they needed from me to get car released to my fiance. I emailed all the information of proof I was the owner of the car. Talked to their representative 3 times. They even made me go to Notary to get my proof notarized, which I did. Talked to them again after sent Copy of Notarized docs, and they said it still wasn't good enough. They want proof of documents from CA. DMV. On the 03/05/2025, I went to DMV and had them stamp my proof of registration. Still was not good enough for them. I had to fly from San Diego to Las Vegas, and personally go to Big Valley Towing with all the proof that it was my car. Still unacceptable to them. I had to call North Las Vegas Police Dept. for help. They sent 2 wonderful police officers out to help me. They went through all my paperwork and Ca. DMV website. They told them it was my car. They still kept trying to prolong the process to get passed 5pm, so they could charge me for another day. I had to go through great time and expense to get my car back. It should not have been that hard. The only reasoning, I can think of is they were trying to drive costs out of reach. read more

Lifesaver. Knight in shining armor. Just a few ways to describe Sherwin Bazilio at Big Valley Towing, who appeared like a beacon in the night after 6 hours of being stranded at the Jean, Nevada service station with our 165-lb. dog in 110 degree heat. After a series of misinformed stops at charging stations for our electric car left us with no power and no hope, Genesis Roadside Assistance reached out to Big Valley Towing to dispatch a driver. Sherwin arrived with a cooler full of cold water and a big cab with AC blasting. He promptly hooked up our car and helped our entire family into the truck, including our big pup. We were so grateful to the company for helping us in such desperate circumstances - but also to Sherwin for his warmth and positive energy that soothed our frayed nerves. read more

We were stranded in Rachel, NV near area 51 with a radiator hose busting on a new motorhome. No cell phone service. finally got on horn to roadside and a few hours later big valley towing came. Jamaal was very friendly eager to help and provided coolant as we were able to stop leak. He followed me to gas station to get additional but my rv would not make it. He hooked me up to tow truck and got us to the nearest gas station where we agreed we would try again to add coolant. Once coolant was added he followed me 7 miles to alamo , nv on the way home to vegas to ensure we were safe and not needing additional assistance. We were comfortable that we were good and decided to spend night there as it was late. The following morning got a call from Tani needing to collect an additional $450. Long story short it was a miscommunication between roadside and towing company and the roadside service made good and paid them out. Took me a bit of time to sort with roadside but that is an issue with them. Amidst, the confusion Big Valley Tani was friendly, professional and even gave me a courtesy call that we were paid as agreed. Very thankful for big valley towing to get me out of a dangerous situation in the middle of nowhere. read more

Big Valley Towing - Towing Near Me - Las Vegas, Nevada

They told me my driver was fueling up at the yard 26 miles away it's been well over an hour they quoted. Tow truck driver was supposedly at the yard but showed up with a car in tow.. they sent my tow truck somewhere else first . Someone who called after me Ashley is a liar read more

fat lady in the front has an attitude and terrible customer service. ordered doordash while i was there and still had an attitude. she also was extremely unhelpful. read more

Great service all around!!! Mi vehicle was not able to be moved, and they were able to quickly get my vehicle to the nearest service center. read more

Out of the 6 women in the office, not one of them wanted to help me even a little bit. They refused to get up physically at all from behind there desks. They stared at me and my disabled elderly mother constantly refusing to help her or myself whilst talking amongst themselves in an unprofessional way that should be taken outside of the office. Carla was rude, unhelpful, and ate food at her desk for two straight hours like an animal. It was hard to watch. Helena was also rude and unhelpful and honestly should not have her job. I was here over 2 hours until they finally released my vehicle. These women are absolutely miserable- they don't want to help you at all- in fact! they want to make everything more difficult, more time consuming so that they can make more money by holding your vehicle hostage for hours on end. No one in this office was professional. They are a hindrance to the already stressful situation. This place should be shut down. Ashley was rude and completely useless at first but helpful in the very very very end, this place is a nightmare read more

Kinda expensive but then again my dumb ass got myself stuck in the middle of nowhere lol .. service was quick and tow guy was a really cool Cat .. highly recommended read more

Thank you Matt at Big Valley Towing, after waking up to a flat tire and realizing the wheel lock key was missing from my car, I called Big Valley Towing. They sent Matt out to save the day. Thank you Matt for being a professional and helping with my car needs. read more

Big Valley Towing - Towing Near Me - Las Vegas, Nevada

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Tawny saved my life back to back days! Highly recommend. So friendly, communicative, caring. I honestly hope I don't need a tow any time soon lol but if and when I do, or if I know someone in need of a tow, they'll be my first call read more

I have AAA and called to tow boat back to Las Vegas from Indian Springs due to tire failure. AAA had wrong location at first but was updated around noon so I called the truck did not arrive until around 5:00 PM. I'm not including the time AAA screwed up. I called office 4 time and told them time my correct location. At 2:32 AAA called them and Big Valley told them DUE to wrong location it would be another 90 minutes per Amy. Keep in mind I confirmed the correct location at 12:18 we broke down at 11:00 AM first 1 hour due to AAA not knowing different between Searchlight and Indian Springs. Driver was great once he arrived, office staff seems very confused every time I call them. Keep in mind during each call I confirmed my location but at 2:32 when AAA called them they forget about my calls or lied to coverup poor response times??? Either way avoid Big Valley Towing!! read more

This is the worst place that I have ever been. I got an accident with the track and this MF have the worst policy ever first when start towing your car they're starting lying to you to take the vehicle out, when the get the vehicle out of there then you will know how these are rude read more

I have never had such a positive experience with a towing company before. This tow was set up by Tesla Roadside Assistance after I had a tire blow out. I immediately received a text from Big Valley informing me of the wait time and then another text when they were getting closer. I also received a call from the tow driver when he was 10 minutes out. The service was amazing and they hadn't even arrived yet! When the driver arrived he was in a sparkling brand new tow truck and he was professional and very knowledgeable about towing Teslas, which have some special settings for towing. He was extremely thorough and took care of my car like it was his own. I am so happy that Tesla contracts with Big Valley and while I hope that I never need a towing company, when I do they will be the only folks I call! read more

I hope this doesn't reflect on the drivers service, he was awesome! HOWEVER THE COMPANY'S SERVICE IS HORRIBLE. I scheduled this tow the day before with a window between 8am-10am the truck finally showed up at 4 pm! I know dispatch kept bumping me I called them 3x and every time they said 1-2 more hours for sure. I will definitely let my co. and repair shop know not to use Valley towing. read more

Horrible Horrible Service!!!! It's Easter Day! I'm Coming Back From Vegas To California. My Car Breaks Down!!! Through AAA they sent a driver named Richard. He was super super rude!!!! He did not want to Tow my car because I didn't have Pinkslip And registration ON ME!!!! He literally left and left me Stranded there. I literally was there all day and Never made it home for dinner. Would never recommend for anyone!!!! BEWARE!!!! read more

Our car broke down and we need a tow. We were going down the list of Vegas tow companies. They were the first out of four to answer. They also had a way better rate than our car insurance roadside assistance. The tow truck arrived sooner than the estimated time (about 15-20 minutes). The tow driver, George, was professional and helpful. Gave us a ride with our car. Got home quick and safe. read more

Stranded for the whole afternoon, and was stood up twice from big valley towing! Said they will wait for me, got there in 10minutes and they are no where to be found! Wasted my whole afternoon and now carrying in to the night I'm still here waiting for Tesla to get their act together and find another tow company! Unbelievable! read more

Wonderful. Fast. Considerate, great new truck. Lovely driver Mr. Gorgee. Went out of his way to be helpful . Will use them again! Thank you. Their number 702-233-2869 Las Vegas NV read more

Recently got my car towed by them and it was absolutely terrible customer service! Just like previous reviews the lady's in the front office refused to acknowledge me or stand up from there seats. I stood around for nearly 5-10 minutes until one of them finally approached me asking me what I needed. Do not recommend!! read more

Literally a waste of time. The lady sitting closest to the entrance was unwilling to remove here body from her seat. I guess she was glued to it. She continuously told me that she was unable to hear what I was saying through the plexi glass and did not once get up so that she could hear better. Customer service is terrible. read more

Thank God for big Valley towing... called them thru AAA and they came within 15 minutes (because they were nearby with another broken down car on interstate 15) all the way out by Primm resort to save my life because it was 115° outside and I had a flat tire....good man Jorge was very nice and very accommodating and changed my tire with my spare less than 15 minutes and he had a great attitude and he's very hospitable and compassionate to the situation.... so thank you Jorge for saving my life and the situation that I was in.... Big valley towing is awesome! read more

Last minute call was dealt with in a flash. Person on the phone, forgive me I forgot your name, was so helpful and made me feel at ease. She scheduled me a time and with clockwork it happened. Text gave link to track driver in route, overkill but total cool. Mike showed up and handled my baby with care. Knew what he had and was careful. Picked up and placed exactly where needed. Spend time doing the job right but got it done quickly. Will not call anyone else to move another vehicle, customer for life. Thank you! read more

Big Valley Towing - Towing Near Me - Las Vegas, Nevada

Staff is horrible. Office manager will not get up they struggle to speak clearly or in complete sentences and talk down to customers behind the comfort of their plexiglass. read more

My mother's car was towed and stowed at Big Valley after an accident. We went the next day to make arrangements for insurance to do their thing and empty out the car. My elderly mother asked to use the restroom, she was in obvious distress. We were told due to COVID that she couldn't. She began to whimper because she didn't want to have an accident. There was zero compassion or mercy!!!' ZERO!!!! For this reason I am writing this review. The "manager" would not acknowledge my elderly mother and simply asked me not to yell. I did yell to get her attention. Very negative experience! read more

A big thank you to John with Big Valley Towing Our car broke down and he was great, professional and made us feel like we were in good hands! I definitely appreciate him! read more

They wrecked by motorcycle and after 5 weeks have yet to get the insurance or reimbursement funds to me. They said that they would rapidly resolve the matter, and I have now turned this over to my lawyer to resolve. read more

Took my truck here for storage. When I came to pick it up the woman behind the counter made me wait 2 hrs to retrieve my truck. With no other customers in the place, she spent her time talking on.the phone. I asked how much do I pay took her 20 mins to answer me. I asked if my friend can use the restroom since he drove me there. She just looked at me. Then she told me the driver will take me down and proceeded to tell me to drive my truck in when I just paid her for storage then she asked me 3 times if I had the key. 3 times i told her i told u that you have the key. Oh and she provided me a tcheck to fill out, I asked her for a pen she walked away. What a cunt. All I can say about this peice if shit place Oh and when u walk in, a sign an excuse to be a bitch. Sign says our customer service depends on your attitude. Be nice. Fuck you guys pricks. read more

No matter how pleasant you try to be with anyone here they just try to run all over you. I was in an accident (not at fault) and all I wanted to do is what was required of the insurance and gather my belongings. These ladies made it as difficult as possible. They treat you as if you owe them something or did them wrong in some way. Delaying the process probably to gather more money and never answering calls. I called several times during the day nothing ! Maybe too busy talking to one another, terrible employees with terrible management. I pray none of you get in an accident and have to deal with these people, they'll only make your stress & pain worse. read more