14 Nov2025 had appointment and showed up on time to find the door locked with the usual sign saying…read moreclosed 12-1, mind you it was not even 10 lol walk all the way around the building to go to the inside desk and find out I can't get my battery installed that I only bought there because of free installation, and the reason is that they only had 2 people show up to work. You aren't going to put my battery in because you don't pay people enough to come to work!

purchase tires from Walmart and made an online appointment to have them installed. when I arrived…read morewhat I was told that we don't install tires on Volkswagens, do you want to take your tires with you? I had to go to the courtesy desk to get a refund which was delayed by the tire center not completing their paperwork. no apology was ever offered.

This place is awesome. We have been using Rose Brothers for years and they have never let us down…read more Very well trained and knowledgeable techs, always willing to help and guide you. My business and entire family trusts the Rose family to always keeping us safe and on the road. I trust no one else to service our vehicles. Thank you Dave Rose for always being there! Glenn Higney President/ CEO Allcom Communication, Inc

I'm new to the area and needed a tire plugged. After reading reviews of the shop online, I gave…read morethem a call and much to my surprise, spoke with the an extremely polite and customer-service oriented person. One who genuinely thanked me for calling and didn't rush me off the phone. He said to call back 45 mins before I was ready to come in and he would make sure my car would get worked on right away. I called back this afternoon and they took me right away. Rob at the front desk was very friendly and the waiting room was very comfortable. As a younger female, autoshops aren't usually the most welcoming places, but this was the best auto-realted shop I have ever been to. They even fixed my tire free of charge and encouraged me to come back if I needed any other work done. Excellent experience. I didn't realize there were still businesses in the world today that ran with genuine hospitality! I highly recommend.

This guy is bad news. Expensive, incompetent repairs to the point of being dangerous. Bad,…read morenon-caring attitude.

We came on very short notice because our fuel cover would not open so we couldn't refuel our car…read more They were very accommodating and had no issue with us swinging by to get it looked at. Turns out an essential cable was broken and they got it ordered same day and showed us the temp solution until the part comes in. They helped us get back on the road faster than we could've hoped. Great service.

I feel extremely fortunate that a business with such a great customer service culture exists in our…read morecommunity. They were friendly, courteous, prompt and kind. This is old school great business and I will be their most loyal customer. Thank you!!! Highly, highly recommend Certified Auto, if you are looking to have a car serviced!

Overloaded. New…read moreservice appt person has problems remembering things that were just told (what was your name again? which car? what was it again that you wanted?) Multiple mistakes in a row. Had the car in and the transmission line wasn't put back properly, had to get a master mechanic over in my driveway to put it back so the car was usable. Then had it towed to them and they did repair it for parts cost only, but for a family vehicle and tow it was strike one. Next it was the second time the brake pad sensor failed after coming out of their shop after they did rotors/pads. No memory of it happening before (i finally remembered after reviewing old invoices) Asked them to contact a local shop so i didn't have to have it towed over to them again and they got too busy to do it. Called again the next day and they did call the local shop but forgot if it was the front or rear sensor. I had already ordered both from napa so i told them to just credit my account for the next work we did together when we weren't on vacation and they said to just work with the new mechanic since i didn't want to work with them, i just laughed and hung up. Oh and the new text messaging system they put in isn't monitored and half the staff doesn't have access to it or it doesn't work properly so don't get excited thinking it will make it any easier to keep track of things...

Great place to go for repairs. Service was nice. Value was reasonable. I'd recommend this place…read morefor most of all your repairs.

Tyler was unresponsive to my calls, ignored my voicemails, and didn't even touch my car. I could…read moreonly reach him after 6 consecutive calls. When I finally went there to retrieve my car, I open the door and he shouted"where the f*** have you been?" He was obviously intoxicated. He seemed confusingly belligerent. He denied that I had ever called or left messages and instead attempted to collect 60 days worth of storage fees, even though my car had only been there for 38 days. He didn't know how long it had been so he just assumed it had been 60 days. This is because he doesn't keep any records or customer files. He even didn't even know my name or phone number. After arguing for 20 minutes, I eventually demanded my keys and refused to pay anything. He then threw the keys at me and said to never come back. This is why you should avoid this business: 1. Owner is combative and rude. 2. Owner appeared to be under the influence of Marijuana. 3. Owner smelled like marijuana. 4. Owner spoke while eating Swedish Fish with his mouth open 5. Owner tried to charge storage 3 wks before he even had it. 6. Owner did no actual work on the car. 7. Owner is unreachable and impossible to communicate with. 8. Owner obviously pays no taxes since he keeps no records.

This shop takes care of their customers. I've used them multiple times. They do a great job. They…read moreare fair. They do not charge for anything that's not needed. My daughter was on the side of the road in a snowbank just a day ago and they actually got there quickly, got her out, and directed traffic so that she could get safely out of the way. You don't find service like that every day.

Parents of STUDENTS AND STUDENTS pay attention. We should…read morehave looked into the reviews on here before trusting this company to actually fix what was broken. College students/parents of college students/anyone who drives a freaking vehicle GO SOMEWHERE ELSE. Issue- car broke down, had to be towed. Fix? New serpentine belt and AC compressor, Problem? The AC doesn't work. This was found this out the first time when the weather was warm enough to need AC on Mother's Day, graduation day, when I was in town to move my student home, and the AC was used for the first time. Today, she went to get the rest of her things, and I called them to get her in so they could tell me why the AC wasn't working. Took 3 hours to tell us their AC machine that charged the ACs was broken, and they were waiting for parts. Could they NOT have told me this when I called? Waste 3 hours for NO fix? Yes, I had some words to say, and the women did as well. Blame totally on us and not them. I asked when it would be fixed so they could properly fix the vehicle we spent twice as much to fix-- or rather not get fixed-- anywhere else but there. It is a 12-hour round-trip drive, which she so rudely reminded me it wasn't the shop's fault... NO SH!T. When I asked for money back to have it fixed properly, a step was missed, because clearly it wasn't charged to begin with... she said no. I asked when the machine would be fixed so they could do the work, and she had no idea; they're 'sourcing' the part. What they should have done. TOLD US & NOT CHARGED FOR WORK THEY DID NOT COMPLETE.

Awesome service !! I called for help moving my truck and i got a quick response, the guy was very…read morenice and put in all effort to make sure that my truck was taken care of. Price was exactly what i figured it would be and i will recomend them 100%. Thank you very much for the help.

Had a muffler pipe repaired. Joey is an excellent mechanic and honest. We have used him for many…read moreyears. We appreciate him and his work