We were a party of 4 biking for a 3 day weekend. One of our tires popped. We arrived to the store 5 minutes before they were closing and they glady changed the tire for us even though it meant they had to stay a little longer. They chargedus $33 which included the tire and labor which we felt was very reasonable. We were so pleased as it meant we could all continue to bike together. Very friendly staff. Highly recommend read more

They made our Labor Day weekend rental happen and were great and proactive on communication including delivery!

Dropped my bike off for simple part replacement. No part in stock so they told they would order it and it should be complete in 3-4 days. No call from them so I called. Guy took forever to update but said the bike would take another couple days. A week later I called again. "We'll get back to you" No call. So 2 and a half weeks later I call and am told that the bike has been ready ( they never called me), and I can pick it up. No apology, no mention that they poorly communicated. I picked the bike up and they offered a discount, but I refused as it was never about $$. They are lousy communicators and don't seem to really care. But, they are busy, so good for them. I don't leave reviews much, and never bad ones, except this time. read more

Rented Fitness bike which turned out to be a Fuji absolute 1.9. This is decent bike and perfect for riding around the cape. They seemed to have many bikes though make sure to not come by near closing as I was lucky enough that they got me one when I showed up 15 minutes before closing. I took Uber to get bike though they also deliver bike for 70 dollar round trip. Bit disorganized when returned bike as could not find my contract. read more

Bike Zone of Cape Cod - Fitness bike rental Fuji absolute 1.9 - Bike Rentals Near Me - Hyannis, Massachusetts

Excellent service. The staff were new for summer. Pleasant, helpful to try to give me suggestions on path. Management could give staff a little more training on 'fitting' bikes to size- I'm 6 foot. read more

I recommend visiting any LBS for info suggestion best cycling route. We rode from the harbor alone coastal beaches. DANGEROUS! No bike path and typical idiot drivers. At one point a traffic sign at walkway states NO BIKES USE ROAD. The curving road was bordered by guardrail and no shoulder to ride. As there weren't anyone on the trail we walked our bikes on it. This is typical of our entire ride in Hyannis, no safe paths so we, as in myself and child, rode sidewalks. Never again! This review has no intention of criticising any bike shops. It's the terrible lack of bike access responsiblity of Town of Hyannis. read more

The Guys had very busy days and they still found the time to answer all my crazy questions about my new bike. I can not thank you all enough for helping me thru the process of acquiring my new e-bike and if you need to rent or have your bike repaired BikeZone is the only way to go on Cape Cod read more

So I was looking for a specific mountain bike brand. I could not find the model I was looking for locally, so I expanded my search and found Bike Zone of Cape Cod. Spoke to Tim, the owner, via phone, who was very personable and knowledgeable about mountain bikes and associated technology. Tim claimed he was a dealer of the brand that I was looking for, and could order me the bike. Tim asked what was the best price I found. I told him and he said he could knock $600 off that price but was contingent on trading something in to honor the price given. I agreed to a trade which was a wheel set I had. He agreed. I brought up the mixed customer reviews I saw on the internet by various people and Tim's retort was: "Think about the location we are in...meaning people with money that feel that they are not catered to, write poor reviews." I was more than a little surprised by that comment from the owner, but was hooked by the price he was offering the bike for, so I let it go. I gave a deposit so he could place the special order. Prior to ending the 45 minute call, I said: "Please do not waste my time Tim and keep me informed about this order." He said he would and I should not be concerned. Once the deposit was given however, Tim became very difficult to reach via phone when I inquired about the status of my special order as the weeks progressed. After a month, I got Ryan (Tim's partner) on the phone after weeks of my inability to reach Tim. Ryan looked up my order and claimed the bike I wanted really was not a brand they had nor have they completed the dealership paperwork for, and advised me: "We, (Bike zone), probably will not be able to get you the bike." I was after a 2023 model so I would not have to pay full retail on a 2024. The factory clearance sale (the brand I was after) was taking place in the month of April and there were limited sizes left. Because of Tim's business acumen (or lack thereof), the factory clearance ended and I lost out on the sale price and the model I was after, sold out. If Tim was honest with me from the onset, (or at least kept me informed what was going on behind the scenes) I could have sourced the bike elsewhere (mail order). A final note, I had a buddy visit another of their bike locations who lives in MA, and ask about Tim in the "generic sense" to another employee. The employees' direct response was: "Tim is a very good (slick) salesman". I guess that sums it up. Do not get wrapped up in price and if it sounds to good to be true, walk away as there is more going on behind "the collective veil" at Bike Zone. It is a shame, as Tim was making all kinds of statement(s) that got me really motivated/excited to make the purchase from him. As I look back, it was all lies. Buyer be aware and on guard with Bike Zone. There is a plethora of bike dealers out there, go elsewhere. read more

Excellent service, very friendly staffs! A group of nine of us were spending memorial weekend at Barnstable. We called and rented 9 bikes as soon as they open at 10am, by the time we arrive at Bike Zone, the bikes were ready for us. Great price $25/day rental. Towards the end of the day, one of our friend fell off the bike and hurt himself, the staff was nice enough to let us borrow their bike rack to go rescue our friend. Definitely coming back here again this summer! read more

I bought an Enduro Mountain Bike for my son last week, and I will say that Tim lived up to his reputation! He set us up with a Cannondale Jekell 2, and my son has found his first true love. Everyone I know raved about Tim, and now I see why. He found the absolute perfect bike for my son, and we couldn't be happier. Tim and Alex were so patient thru the process, and we had a ton of questions since we're new to downhill, and they answered every single one for us. We got a great deal, and I'll definitely be going back soon to get.myself a bike. read more

I would highly recommend Bike Zone for your rental bikes. The staff was courteous and helpful. After we left with our bikes, the gears on my husband's bike weren't working properly. The staff brought a new bike down to the beach for us while we were there and switched it out so he could ride home from the beach without any hassle. The bikes we rented were comfortable and enabled us to see more of Nantucket than our feet could take us. Great service along with great bikes! read more

During my recent trip to visit family on Cape Cod, we all decided we wanted to explore the natural beauty of the Cape by bicycle. Serendipity is the only way to describe how my family came to be loyal fans of co-owner Tim, and his team, RJ and Alex, of the Bike Zone of Cape Cod. When my mom and brother took me to the shop to look at the bike my brother had purchased, I didn't even know I was in the market for a bicycle, when I discovered the ultimate foldable lightweight Dahon. As soon as I gave it a test ride, t was love at first sight! I live in Manhattan, New York City, where space is at a premium and loved the thought of being able to commute around the city by bike by day, and carrying it up 5 floors of my walkup apartment and storing it neatly and inconspicuously at my place. Every aspect of this urban bike was perfect, and Tim had Alex measure it to fit my petite height specifications. Since they didn't have my specific bike in stock, Tim put it on order for me and is even securing a carrying strap and protective bag for me and will ship it directly to my place of employment as soon as all parts are in. Tim made the process so seamless, and thought of literally everything. I couldn't have gotten a better bike for the money making it the ultimate value on the Cape. Since I was from out of town, he even offered some advice on some great Asian restaurants (since I work at an upscale Japanese restaurant in NYC and was craving sushi that day;), he even loaned me a beautiful brand new mountain bike and lock at no cost (since I wouldn't have mine yet) for me to use during my week's stay so that I could join my family's biking excursions. As if that wasn't enough, before he left, Tim was sure to offer advice on the best bike trail, the Shining Sea Bikeway in Falmouth. He referred us to his Dad, Ken, Owner of the Bike Shops of Cape Cod, who welcomed us and so kindly allowed us to park in his lot at the head of this exquisite trail. At this point, I also would be remiss if I overlooked Tim's Ken's generosity of spirit, in that he also loaned us three locks free of charge to borrow for our sunset bike ride. Like his amazing son, when we asked Ken where in the area we might find a bite for dinner, he too, was quick to offer a solid recommendation... Quarterdeck in Falmouth is a must-try! Before heading out, Ken's kind assistant, Allen, offered to help us assemble and prepare our bikes for the 21 mile ride. Soon after we finally pushed off on the bike trail, my mom had an issue with her bike, and thankfully out of nowhere, Allen, showed up, as if heaven-sent, our angel, and helped her resolve the issue, and soon we were well on our way. There are no words to describe how at literally every turn, Tim and Ken, and their crew, went over and above to ensure the quality of the product we invested in, as well as the highest standard of service. My family and I look forward to continuing to support, and wholeheartedly recommend this unparalleled family-owned and operated business for years to come. Thank you all so much! read more

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Took almost three days to replace two wheels. Quoted one amount and charged more. In the end, I paid almost two hundred dollars for it. Dishonest. read more

My wife and I are traveling trough the cape from Northwest Arkansas in our camper van and stopped in at the bike zone where we met Tim. He was great and helped me with all the questions I had and even gave us a suggested bucket list destination for mountain biking in the NE. If you need anything related to bikes, they have a huge inventory and I'm sure they will be able to find you what you need. Thanks again Tim! read more

Yes they sell and service high end bikes- but also treat my wife and I- both 80 with bikes almost as old- as valued customers. And help customize our bikes for our needs. Totally great! read more

Down for the typical week of summer vacation on Cape Cod only to find my bike needed some serious love before I could ride like crazy. The folks at Bike Zone took me right in and turned my bike around so fast I felt like I was a Pro rider. The selection of bikes here is great -- from top-end to fat tire and even stuff for the kids. You can't go wrong here. Thanks guys for making me feel at home even on vacation! read more

Fantastic rental experience from Bike Zone. We rented two road bikes for our annual Nantucket vacation. Brennan helped me book my reservation online, was patient with all of my questions and made sure the bikes were prepped for our arrival. The bikes were high quality, as described and all staff were friendly. This was such a standout experience, we will absolutely be back to rent again next year! read more

Had the most amazing experience at Bike Zone tonight! My sons mongoose was in rough shape so we took it in to see how much repairing it would cost.. when we heard the price, I let my son know he would have to wait... when the salesman saw how disappointed my son was he offered us a brand new bike someone had donated for "a child who will ride it"!!!!! I cannot articulate how happy he is right now!!! read more

Went in looking for triathlon shorts (their website says they are committed to triathlon). The kid at the front counter was very friendly and outgoing right away and asked me if he could help me find anything. I told him I was looking for triathlon shorts, and an older guy about twenty feet away stated "Nope." What about triathlon shirts? "Nope. You need to special order any of that stuff." Do you know where else I might be able to find some triathlon gear around here? "Nope." Okay then. Walked out. read more

Tim and all the guys at Bike Zone were amazing. They were so patient and knowledgeable in helping me choose a new bike. I tried 3 bikes before I ultimately found the one! Never any pressure and were overall just a great group of guys dedicated to their job and sport. Highly recommend using bike zone. read more

Went in with a friend who needed some stuff - I was just looking. Found out from them that the odd aluminum clamp on my handlebars is for a water bottle holder, so I bought one and a bottle, and they installed the holder right then, no charge. Very nice, helpful, low key people, prices seemed reasonable. I'll definitely go back when I need accessories or a tuneup. read more

Tim at Bike Zone talks a big game and then rips you off. Tim likes to talk about how they're the kings of custom. He recommends you give a dollar amount you want to spend on upgrades, then he decides what to do with the money. I was overcharged for various parts, numerous trips to the shop, always a delay. Do yourself a favor. Never give this guy your money. Too many other reputable shops on Cape Cod to waste your time with this wannabe. read more

This store is the best... each time I have needed their assistance - Hyannis and Falmouth - they have stepped up with outstanding service! Whether it was due to a flat, brake difficulties, or the need for a rental, I have found them to go out of their way to ensure I have been happy!! Highly recommended! read more

The best customer service . Tim and the guys are professionals, bike lovers and friendly. Helped me to choose the right bike for me for fare price. I enjoyed my every ride so far. Last week went there again for the new bike for my kid. read more

Bike Zone of Cape Cod - Bike Rentals Near Me - Hyannis, Massachusetts

Go to Tim he knows what you need. Great experience and friendly staff. Had to exchange a bike and it was way easier than expected

I've been going to the Bike Zone in Hyannis, and now their store in Yarmouth, for 20 years and I'll keep going there. The owners-Tim and Ryan, and their team especially RJ and Alex are fantastic. They are professional and knowledgeable and most important they are super friendly. I bought a bike several years ago from the Bike Zone and they keep it in great shape with tuneups and such. I use the Bike Zone for all my biking equipment and kit. Whether you're buying a bike or in need of service, I highly recommend the Bike Zone. read more

Call first if your heading over near closing. Arrived 40 min before closing looking for MTB shoes, all the bikes from outside were inside making most of the store inaccessible. They asked what I needed and then told me to come back tomorrow since the shoes were blocked. Lost this sale to some online bike shop. Too bad. read more

WOW! After reading that post from the person who rented a bike or bikes. You must be some kind of idiot. Or did not listen to the agreement. Most likely both. I am 72 years old, and have been doing business with the Bike Zone for 20 years. They are a small family run shop. With the owner as the main mechanic. His wife being very involved. And other family members also. For someone to come to the Cape and bash a very hard working family is appalling, and downright unfair. They have quality bikes and parts and equipment. What a jerk to say they have Walmart bikes. My two bikes are cruisers. And they are exceptional quality. The Cape is a busy place in the summer. Hopefully you won`t be coming back soon. If you do, bring your Walmart cruiser with you. And by the way. brakes is spelled brakes, not breaks! It`s a shame i can`t delete this post. Cause you were mad, and just made-up things to say. This shop is a first quality, professionally run shop on the Cape. And i can attest to that. Because i also ran a bike shop off Cape for 40 years! read more

I've been a customer at the Bike Zone for many years and have always received highly professional service. I appreciate their expertise and advice for maintaining my road bike and for training. They are always honest and frank with their advice and have advised me when to upgrade components and have advised me against some potentially expensive upgrades. They are friendly and knowledgable. Dennis read more

Extremely rude attitude from the owner Tim, the employees are nice. I had a vintage bike dropped there to be shipped to me, at an agreed cost of $75 to pack, plus shipping (which is by far the most any bike shop in the country has ever charged me), and at first he was like "We do that all the time", and was actually very condescending about it, like how dare I question them. 2 1/2 weeks later they still haven't gotten the bike packed up. They lost the Fedex labels I sent them, they don't return my calls, or on hold for so long I hang up; they have given me misinformation about the stage of disassembly, and where the parts are...and the person I've been talking to the whole time is the owner Tim! Wow. Last time I could reach him, he told me he was too busy to go and check on where the parts for the bike were, wasn't sure when he'd have time to finish the bike. Said he didn't have time to talk on the phone to me! When the bike finally was finished he tacked on an extra $25 for a "stuck bolt"- Really? You say you work on old bikes all the time but a stuck bolt costs me an extra $25?? With the type of horrible and dishonest customer service they have, I'm amazed this shop is still in business. Wish I'd have checked all the bad reviews first. Bring your business elsewhere. read more

I'm glad I found this bike shop cause they helped me out, big time. I'm from New Bedford, MA & was having my bike serviced at a Westport, MA bike shop, but when I needed specific parts replaced the Westport shop wouldn't help me out, even though they sold me the bike years ago & I was told by the maker of the bike that even though they do not sell that brand at his shop he could've still serviced my bike, but he refused ... so I was forced to look elsewhere and glad I found The Bike Zone, even though it's a ride for me from New Bedford, MA it was well worth it. Thanks to the guys at The Bike Zone I'm able to continue riding! read more

Worst bike shop. Always had an excuse for poor service. Put a big order in for almost a whole bike and they took, not exaggerating, a near 3 months to get it to me after estimating 2 weeks delivery. They also ordered 3 wrong parts and forgot 2 after waiting so long. The main person there said "we'll have it put together for you" and when I go pick it up it takes the mechanic over an hour to install my bearings/cranks/chain and the damn chain was put on upside down before he charged me $60 for labor. They reordered a tool for me and it's been 3 weeks. I can go on and on about how bad the service is and how they treated the paying customer. I will take the loss as I never wish to go there again. Truly a sad excuse for a bike shop and its customer service. read more

I've now been to Bike Zone twice and each time I was met by friendly and helpful staff. I needed an overhaul on two bikes, and with help from Groupon one was completely covered and the second was done very professionally with minimal charge. read more

I've been a regular customer at Bike Zone for the past year and they have been super helpful as I have been getting into mountain biking. Everyone working there is very friendly and informative. They carry a full range of products and do great maintenance with a very quick turnover. I can't recommend them enough. read more

My partner and I went to get his new Bike fixed and they did just that and very reasonably

I was in the Hyaniss area and I need to my folding bike assembled that I brought in the car with me. I was early and I was the first customer in the shop and I asked if it couple be assembled. I was advised it would take a couple of hours and it would cost around $25.00 to assemble. I am like fine I can do other things while the bike is assemble. I come back around 1:00pm which is 3 hours later. I was told that other customers have been waiting for months to be serviced by one the bike service guys. I was like the bike is half assembled and you are not troubleshooting any problems??? They were like we will call you and let you know when it is done. I get call around 4 pm another 3 hours !!! On the call I was told it is was going to be $50.00 for the assembly I am like this bike only cost $100.00 I purchased online thru Amazon. When I arrived the bike clerks started nagging about how cheap the bike is !! Blah!Blah ! I told them I bought the bike because it folds for travel and that is the average price for a bike that folds. Ok they give me the bike unfolded. I had to go back in the shop to get it folded. Then one the clerks who was totally cluess how a fold bike works put his foot on the bike and attempts to stomp the bike to make it fold!!! I was like you going to break it!! I told them directly I am not happy with your service and charged me double from the orginial qoute!! Then another customer comes in 5 minutes before the bike shop closes and gets his bike serviced. I was like I should do like he did! Then all try to make up a lie he was waiting for a week! Ok total lie. The thing is this could have gone totally different. They could called me within the hour of me dropping of the bike and told me it would cost additional money and would need till the end of the day to assemble this. They would not caused another unhappy customer. Your service sucks! :( read more

Didn't buy a bike or even accessories, but went in for some help finding a proper fitting collar for a used trail-a-bike. They were very helpful, and tried several replacement collars from their stock with no luck. They ended up slightly modifying our existing part and charged nothing for the work. We'll be back when we do need parts/accessories as a 'thank you'. read more

These guys are very knowledge and helpful! Not only do they know their stuff but they are very timely getting repairs done ! I got myself a great bike here ! Wasn't sure if I wanted on or off road bike . They helped me pick out a Hybrid bike I ended up loving riding off road with it and needing some repairs they helped me upgrade some parts so it would be more efficient off road . If you are looking for a bike or in need of repair I highly recommend them ! read more

The good folks of Bike Zone in Hyannis get the big 'ole thumbs up. Bike touring through the Cape and desperate for a new crankset, Tim quickly turned the repair around then stored my and my husband's bikes for a few days when we had to make an unexpected trip back home. Thanks for the five-star treatment, Tim!! read more

Very knowledgeable and helpful staff. Also these folks have continually supported community events of ours in a very generous way over the years. Thank you Bike Zone! read more