I've been with Bill Kay Buick for a while I bought my car here my service is done here and any…read moreissues they I have are always taking care of . The service department is great David is great my service to my car is always handled quickly and efficiently

My experience with Bill Kay GMC was extremely disappointing and frustrating…read more On May 4, 2026, my family visited the dealership around 6:00 PM looking for a specific vehicle. We explained exactly what we wanted and needed. Although they did not have the vehicle in stock, the sales team assured us they could locate a comparable vehicle from another dealership. We agreed on pricing, and while we were initially prepared to leave and continue shopping elsewhere, we were repeatedly encouraged to stay because they were confident they could secure the vehicle for us. Because we urgently needed a vehicle by the next day, May 5, we relied on their assurances. We agreed not to pursue other dealerships and placed a $500 deposit to move forward with the purchase. The following day, around 4:00 PM, our salesperson sent a text message stating there was a "logistics delay" and that the vehicle would be available the next day. The explanation seemed unusual, so I contacted the dealership directly. That's when I was informed that they actually did not have a vehicle available for us at all and there was nothing they could do. Needless to say, I was extremely upset. The issue wasn't just that the vehicle fell through--it was the way the situation was handled. We were given assurances that caused us to stop shopping elsewhere, only to be informed at the last minute that no vehicle was available. Better communication and transparency could have prevented a great deal of stress and inconvenience. As a parent, I was suddenly left scrambling without reliable transportation and worried about how I would get my children to school the next day. The dealership left us completely stranded. Fortunately, we immediately went to Riverfront GMC, where we found an even better version of the same make and model for over $1,000 less than the price we had agreed to at Bill KGMC. Based on this experience, I will not return to Bill Kay GMC and cannot recommend them to others. The lack of communication, accountability, and follow-through demonstrated a serious lack of integrity. Buyers should proceed with caution and make sure they have firm confirmation before relying on any promises made. I will also add, in November of 2025 we purchased form Bill Kay Nissan in DG and they were amazing! We already know we will go back there when we need our next car.

I bought a 2018 BMW Alpina B6 (the 600HP/200 MPH "family car")…read more Luis, the sales rep, was outstanding - as was Jack, the GM and their former finance manager. Luis immediately took a video of the car and sent it to me. Jack made sure the deal took place as agreed upon. They also arranged enclosed shipping. Jeanette, the office manager, was also very good on follow-up after I contacted her. The car was excellent in every respect upon arrival. Note that this would have been a five star rating if documents had been handled a little more quickly. Full payment was electronically transferred on January 16th, but title wasn't mailed until February 17th. Due to weather, I didn't actually receive it until February 23rd. I had to do a lot of explaining to avoid the late registration penalty at Arizona DOT. Nevertheless, I would have no reluctance to do business again with this company. I'm already feeling the urge for a slightly used Alpina B8 in a couple of years...

In my opinion, very dishonest. New about a problem prior to selling me a car and never disclosed…read moreit. I was told this is true by another dealer who confirmed it in writing. Very Very Disappointed in Moe Barakat my sales person. After the sale he ghosted me as well. Please avoid them at all cost!! Frank K.

I cannot say enough nice things about my experience at Packey Webb. I have always believed the…read morestaff make the business. In this case, Charles Franz was our sales consultant, and he was outstanding. He is what made the experience wonderful and my perception of the dealership so high. Charles was welcoming, professional, knowledgeable, respected my time, and provided an overall great experience. He was transparent and honest. I could not have asked for a better person or salesman. No high pressure. Facts. Fair. Friendly. This was the experience that buying a car should be. I want to personally say "Thank You Charles! You were wonderful." I pray you continue to be great at what you do and that your manager appreciates the standard you set and the quality of service you provide. If you are in need of a car, stop in and see Charles Franz. If he can help get you in the car you want, he will. Sincerely grateful and many thanks,

Buyer beware. My car received its first oil change. When they washed my car they used a rag or…read moresomething without soap and water and scratched it and got something yellow on it. Looks horrible. I reached out to Ryan the service manager right away and received no response. In addition to that, I thought my car had been in an accident as it was done before 1 or 1:30. it was going to take them an hour to return and called 30 min after the drop off time asking if it was in an accident and then i received a new time. It took two hours to get back. Had they not confirmed it was being delivered right away i would have picked it up as opposed to waiting two hours before having a heart attach with a car that has 4k miles on it and is trashed BEWARE of this dealership. I have never had someone scratch my paint and received a car back like. this

This is where to take your Mazda for service. Michael, the Service Manager and Jason are genuinely…read moregood people who want your return business. I took my 2024 CX-30 with less than 25k miles to Napleton in Countryside due to a service engine light. They told me I had water in the gas and needed $2200 new injectors. I called BS. They had no evidence other than a WATER bottle filled with gas they shook in front of me to their claim of 'bad gas'. So, I took it over to Castle Mazda at Downer's Grove and told Michael the story. He asked about codes and I gave him what I had. He asked why they cleared codes at the last place without making repairs, which I could not answer. So - he took it in for few days to run some checks - nothing came up. No charge, thanks for coming in - let us know if it comes on again. A few weeks later the light came on again and we took it back to Michael and team at Castle. He gave us a loaner vehicle and took the car in to test. For a few days they could not find the exact issue but they kept diagnosing, keeping us updated. Then, they discovered a pinhole leak in the intake manifold. They replaced the manifold and voila - car is running perfect again. All covered under warranty as I'd expect. These folks know how to do analytical troubleshooting and they run a straight-up shop. I won't service my Mazdas anywhere else.

I bought from them more than 2 weeks ago and they have yet to payoff the loan on my trade in. If…read morecalled and left 3 messages today and not one call back. Guess I'll give them temper in person. I can imagine that their service department is equally as bad.

Great place to buy and service your cars. We have purchased 10 vehicles from Pugi - now Castle…read more We have had wonderful experiences throughout the many years. A major part of their success and why we keep purchasing from Castle is their service department run by Chris Jones. Chris and his team are very friendly and professional. They don't oversell or overcharge. Definitely a place to buy cars and have them take care of them.

On Thursday, 6/11/26, I stopped by Castle Hyundai in Downers Grove, Illinois in the evening. I…read morelooked at a 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger left door, the front bumper had a large crack in it at the front driver's side, and the bumper was also not properly connecting to the driver's side headlight and front left ¼ panel. I met a salesman by the name of John Pauly, and also the General Sales Manager Mike Nemeth. After negotiations (including running a Car History Report, and included running my credit), we come to an agreement that the car would be repaired (bumper and dent in door), and that if the service department didn't come back with any other issues, that the car would be sold to me for $14,400 plus fees, and that they would give me a trade in for my vehicle of $3,250 (I have the original paperwork given to me by Mike Nemeth showing the selling price and trade in price for my car. It also lists the date of this report and the sales person's name). I then took the car for a drive, and when John and I both heard some grinding noises coming from the front end of the car, both sides. I told him to have the car checked out by his service department, and to let me know what was wrong with the car. As he and Mike had agreed to, that provided they fix what was wrong with the car, I would still purchase it for the same agreed amount. On Friday, 6/12/26, John called me at around 10am, and said that they were about to give the car to the service department, and wanted to know if I was serious about the terms that we had discussed. I said yes, provided that the car checked out with service department with no other issues, and that they fix the car as we had discussed. Later in the day, John texted me back stating that the car didn't pass service inspection., and that they were going to wholesale the car to an auction. About an hour after John had texted me, I texted him back, and asked what exactly they had found wrong with the car. He texted back stating that they didn't tell him what was wrong, but that it was not worth keeping it due to too much being wrong with it. This in itself is hard to believe that the sales person does not know what is wrong with a car that he was supposed to sell. So I had my doubts that he was telling me the truth. On Tuesday, 6/16/26, still in the need of a car, and also wanting to see if the car was actually off of the lot, I took a drive back down to Castle Hyundai. Sitting at the front right side of the lot, with the front bumper crack having been fixed, but still not properly connected to the headlight and ¼ panel, and still having the same large dent in the right passenger door, was the car that allegedly was to be wholesaled at an auction. (see attached pictures). On Friday, 6/19/26, I called the dealership and spoke with a sales person by the name of Andy, and asked about the car. He said the exact car that I was referring to and that it was for sale. I told him that I had stopped by earlier in the week and saw that it had a dent in the car door. I asked him if there was anything else wrong with the car, and he said "No." Later this same afternoon, I went back to check the text messages from John Pauly, and he had erased the texts that he had sent to me stating that they were going to wholesale the car and send it to auction, as well as the one where he said that he was not told by the service department what was wrong with the car. I have proof that 6 texts were sent to and from John Pauly on Saturday, 6/12/26, from my cellular phone account. Currently only 2 texts are showing in our conversation, in my Messages App, from this date, and those 2 texts are only ones that I sent to John. None of John's replies are listed anymore. Apparently, he decided to delete them in order to cover his tracks and hide what he told me. And the car sales people wonder why used car sales people get such a bad rap. The disappointing thing is that John didn't do a thing when we met in person without his boss, Mike, the General Sales Manager, knowing about it. So it only makes sense that John was getting direction from Mike as to what to do. So apparently the lies and deception not only are at ground level, but also at upper management. Most people might simply let this go, but I feel that other people should be aware of the character of this business. Apparently, they will do and say anything to make a dollar ... including not honoring their word and verbal agreement. On 6/24/26, I sent an email to their corporate office to their district manager (initials AD). As of today's date (6/30/26), no response has been received. The silence speaks volumes.

I recently bought a used Tesla model S from Alex at Star Motor Sales and he and the others were…read morevery professional with me. About a year and a half ago I had bought an older Tesla model S with a small battery pack and not licensed for Supercharging or anything else. I didn't do enough research and didn't realize how bad Tesla service was! I loved the car but wanted more features and Supercharging and Tesla wanted to screw me to get it licensed. I've been watching the ads for a replacement for it and Star Motor had a similar model S that was a year newer, had a bigger battery pack, leather interior, and most importantly Supercharging. And not just Supercharging, lifetime free unlimited Supercharging! This was the car I wish I bought the first time! It is also licensed for several other premium features. In the year and a half I've owned a Tesla I've learned a lot about them so this time I knew what to look for and check. They also gave me a very reasonable trade-in for my bare-bones older S too which reduced the cost about 35%! Most of the low-cost ads I've seen take $4K off the list price assuming you'll get the Federal tax credit, but I don't qualify for it. I was very happy to be told that their listed price was the price and it wouldn't be $4K higher for me! They transfered the car to my Tesla account before I bought it to confirm that the free Supercharging was transferable, and it was. I was more concerned that Tesla would remove the license and they understood this and were extremely helpful confirming that I would get it. We test drove it to the Supercharger and confirmed that it worked under my account BEFORE I bought it too. We jointly called Tesla and they gave them permission to share info on the car with me to confirm the condition of the battery, again before I committed to buying the car! Tesla will not share these details if you don't own the car. I don't know about the other poor reviews here, and I was also cautious and skeptical, but they were super helpful, friendly, and professional with me. The car was nicely detailed inside and out when I left. I was standing behind the car before leaving and noticed the paint on the trunk lid was scratched, and Alex ran off and came back with touch-up paint without me even asking, and touched it up. I am extremely happy with my "replacement" Tesla from Star that got me out from under my very limited first Tesla! For a small amount of money I was able to upgrade my bare-bones S to a slightly newer much nicer loaded S!

worst customer service they need to hire better employees Can't even talk with customers normally…read morehella rude.

Came here to look at a Jeep that I found online. Bill Kay has several dealerships in the suburbs…read more I've never been to one before, so this was a fresh experience and review. We parked by the Jeep in the lot, and it looked well enough to test drive. The sales guy, Paul, greeted us, and I agreed to come inside to talk test driving. Several employees and managers are smokers. They were outside, but I'd recommend not hanging outside smoking in front of customers. Remember, first impressions can be everything. Paul was friendly and not pushy. I thought the negotiations went smoothly. The dealership does charge $2,xxx on top of the vehicle price for "reconditioning." I didn't really hassle on that knowing markets tough, and dealers do spend money prepping their cars. That seemed high, though, for what they did to it. The finance phase of the purchase was fine. They seemed a little inexperienced because they kept throwing "well, our customers typically get this add-on" and some scare tactics like "you never know if you'll need repairs that can get really expensive." Once you calculate the cost of the warranties (because they only show you monthly payments), the warranty is well over $5,000. I'll pass. Overall, it was a quick 2-3 hours. That's relatively short from my experience. Like I said, Paul was very nice. I just don't recommend the smoking around customers. 4/5 stars.

Would rate them ZERO if I could.Worst service department ever.Made an appointment for a 9:30 AM…read moredrop off but they did not even look at it until Thursday PM.Worked on truck Friday but did not bother to let me know it was done until I called them Friday at 5 PM .As far as the cost they might as well be wearing a mask because it was definitely highway robbery.I would not recommend Bill Kay Chevy to anybody,even an enemy. Stay away from all Bill Kay dealerships,I had a similar experience at Bill Kay GMC/Buick.

Great service, fair prices, and honest staff made my used car buying experience smooth and easy too.read more

I've been looking for Tesla Model 3 for over 3 months. They…read moreresponded quick and was able to get the car even before it got listed!! Professional and friendly, definitely coming back, thanks guys.