I had a great experience with Zeigler Chrysler Dodge Jeep Ram of Downers Grove, but I especially…read morewant to give a huge shoutout to THEE MAN...George! Anyone who has ever dealt with an extended warranty company knows that process can sometimes be a headache, so having someone willing to advocate for you makes ALL the difference. George truly went above and beyond! He put in the effort, communicated with the warranty company, and made sure my situation was handled properly. That kind of customer service is exactly what keeps people coming back. It feels good knowing that when I bring my Jeep in, I have someone there who is looking out for me and my vehicle. Thank you for taking care of me

Jayden in oil change and service is the best and he takes great care of of the customer and my…read moreVehicle

My experience with Bill Kay GMC was extremely disappointing and frustrating…read more On May 4, 2026, my family visited the dealership around 6:00 PM looking for a specific vehicle. We explained exactly what we wanted and needed. Although they did not have the vehicle in stock, the sales team assured us they could locate a comparable vehicle from another dealership. We agreed on pricing, and while we were initially prepared to leave and continue shopping elsewhere, we were repeatedly encouraged to stay because they were confident they could secure the vehicle for us. Because we urgently needed a vehicle by the next day, May 5, we relied on their assurances. We agreed not to pursue other dealerships and placed a $500 deposit to move forward with the purchase. The following day, around 4:00 PM, our salesperson sent a text message stating there was a "logistics delay" and that the vehicle would be available the next day. The explanation seemed unusual, so I contacted the dealership directly. That's when I was informed that they actually did not have a vehicle available for us at all and there was nothing they could do. Needless to say, I was extremely upset. The issue wasn't just that the vehicle fell through--it was the way the situation was handled. We were given assurances that caused us to stop shopping elsewhere, only to be informed at the last minute that no vehicle was available. Better communication and transparency could have prevented a great deal of stress and inconvenience. As a parent, I was suddenly left scrambling without reliable transportation and worried about how I would get my children to school the next day. The dealership left us completely stranded. Fortunately, we immediately went to Riverfront GMC, where we found an even better version of the same make and model for over $1,000 less than the price we had agreed to at Bill KGMC. Based on this experience, I will not return to Bill Kay GMC and cannot recommend them to others. The lack of communication, accountability, and follow-through demonstrated a serious lack of integrity. Buyers should proceed with caution and make sure they have firm confirmation before relying on any promises made. I will also add, in November of 2025 we purchased form Bill Kay Nissan in DG and they were amazing! We already know we will go back there when we need our next car.

If there was a rating lower that one they'd deserve it! The service department led me on on a…read moredefective GMC supplied bed cover for my truck. It catastrophically failed, had a warranty, but neither the Bill Kay, GMC, nor the manufacturer honored the warranty. In fact, they told me to be patient, they'd take care of me, until the warranty expired! I'm considering purchasing a mother car, but it won't be at Bill Kay!

I had high hopes for this dealership after spending three days negotiating and finally confirming a…read moreprice. My salesperson, Robert, was super sweet, helpful, and attentive throughout the process, he did everything right on his end. I had already completed their credit application and was literally in an Uber on my way to finalize the purchase when I received a call letting me know the car had been sold out from under me. While I appreciate Robert's hard work, this experience highlights a severe lack of internal communication and basic professionalism across management and the sales team. Selling a vehicle to someone else while an active customer has an agreed upon deal, a completed credit app, and is actively en route is completely unacceptable. It shows a total disregard for the customer's time and money. If you shop here, Robert is great to work with personally, but proceed with caution because management clearly doesn't honor ongoing transactions or coordinate internally to respect buyers.

Buyer Beware: Proceed with Caution My experience with this…read moredealership was disappointing, and I believe prospective buyers should be aware of several concerns I encountered after purchasing my vehicle. Shortly after the sale, I discovered that the vehicle had not received proper maintenance prior to delivery. The vehicle had three faulty TPMS sensors, a nail in the rear tire near the sidewall, dirty engine air and cabin air filters that had not been replaced, and it was overdue for a basic oil change. Additionally, the spare key provided with the vehicle did not work. On 7/11/26, the day after my purchase, I contacted Farooqi to report these issues. He assured me he would call me back, but I never received a response. I followed up on 7/18/26 and spoke with Mo, who stated that he would discuss the matter with Ricky, the owner, and get back to me. Unfortunately, I never heard back from him either. I was also promised an oil change by Sonny, who said he would send the details via email. Despite that commitment, I never received the promised information or service. Overall, my experience was extremely negative. I ended up spending hundreds of dollars out of pocket to address issues that should have been identified and resolved before the vehicle was sold. My advice to anyone considering purchasing a vehicle from this dealership is to have the vehicle thoroughly inspected by an independent mechanic before finalizing the sale. Based on my experience, once the transaction is complete, customer support and follow-up assistance may be very limited.

Buyer beware. My car received its first oil change. When they washed my car they used a rag or…read moresomething without soap and water and scratched it and got something yellow on it. Looks horrible. I reached out to Ryan the service manager right away and received no response. In addition to that, I thought my car had been in an accident as it was done before 1 or 1:30. it was going to take them an hour to return and called 30 min after the drop off time asking if it was in an accident and then i received a new time. It took two hours to get back. Had they not confirmed it was being delivered right away i would have picked it up as opposed to waiting two hours before having a heart attach with a car that has 4k miles on it and is trashed BEWARE of this dealership. I have never had someone scratch my paint and received a car back like. this

Fantastic 2nd car I have bought here in 1 year, 3rd overall…read more Purchased a 2001 Porsche Boxster in 2011. No issues, great deal, fast transaction. Bought a new 2024 Ford Bronco Sport Heritage for a great price as it was "you pay what we pay" Ford employee pricing plus a great Packey Webb discount. I came looking at a used 2023 and got new 2024 for the same money. MSRP $ 36,790 I paid $ 35,195 including tax, tip, license, etc. Yesterday I come in for an oil change and then traded in the Bronco Sport (with 5,015 miles on it) for the car I originally wanted but the price was over $ 10,000 more than the Bronco Sport. I got a 2024 Escape PHEV with premium trim ($ 48,775 MSRP) for $ 5,000 and my Sport! It only has 388 miles on it. It was a NY original purchase that quickly got repossessed and Packey Webb bought it at auction. Great car, fantastic price.

I bought from them more than 2 weeks ago and they have yet to payoff the loan on my trade in. If…read morecalled and left 3 messages today and not one call back. Guess I'll give them temper in person. I can imagine that their service department is equally as bad.

OMG what a train wreck of a dealership…read more Salesperson takes a while to come over and then doesn't tell his name. Odd We tell him precisely the car seen on the website that we want and he says he'll check as that color has been in high demand. LMAO, it's been on your lot over 100 days friend. Ask for out the door price to drive away today. Person disappears and returns with numbers. We spot new 2k charge for paint protection. HUH? They say "Oh we put that on all our cars." Yeah well it's not on the web and not on the window, so that's illegal. Is this a scene from Fargo? Nope, we get up and leave rather than waste more time. Yikes!

Great place to buy and service your cars. We have purchased 10 vehicles from Pugi - now Castle…read more We have had wonderful experiences throughout the many years. A major part of their success and why we keep purchasing from Castle is their service department run by Chris Jones. Chris and his team are very friendly and professional. They don't oversell or overcharge. Definitely a place to buy cars and have them take care of them.

On Thursday, 6/11/26, I stopped by Castle Hyundai in Downers Grove, Illinois in the evening. I…read morelooked at a 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger left door, the front bumper had a large crack in it at the front driver's side, and the bumper was also not properly connecting to the driver's side headlight and front left ¼ panel. I met a salesman by the name of John Pauly, and also the General Sales Manager Mike Nemeth. After negotiations (including running a Car History Report, and included running my credit), we come to an agreement that the car would be repaired (bumper and dent in door), and that if the service department didn't come back with any other issues, that the car would be sold to me for $14,400 plus fees, and that they would give me a trade in for my vehicle of $3,250 (I have the original paperwork given to me by Mike Nemeth showing the selling price and trade in price for my car. It also lists the date of this report and the sales person's name). I then took the car for a drive, and when John and I both heard some grinding noises coming from the front end of the car, both sides. I told him to have the car checked out by his service department, and to let me know what was wrong with the car. As he and Mike had agreed to, that provided they fix what was wrong with the car, I would still purchase it for the same agreed amount. On Friday, 6/12/26, John called me at around 10am, and said that they were about to give the car to the service department, and wanted to know if I was serious about the terms that we had discussed. I said yes, provided that the car checked out with service department with no other issues, and that they fix the car as we had discussed. Later in the day, John texted me back stating that the car didn't pass service inspection., and that they were going to wholesale the car to an auction. About an hour after John had texted me, I texted him back, and asked what exactly they had found wrong with the car. He texted back stating that they didn't tell him what was wrong, but that it was not worth keeping it due to too much being wrong with it. This in itself is hard to believe that the sales person does not know what is wrong with a car that he was supposed to sell. So I had my doubts that he was telling me the truth. On Tuesday, 6/16/26, still in the need of a car, and also wanting to see if the car was actually off of the lot, I took a drive back down to Castle Hyundai. Sitting at the front right side of the lot, with the front bumper crack having been fixed, but still not properly connected to the headlight and ¼ panel, and still having the same large dent in the right passenger door, was the car that allegedly was to be wholesaled at an auction. (see attached pictures). On Friday, 6/19/26, I called the dealership and spoke with a sales person by the name of Andy, and asked about the car. He said the exact car that I was referring to and that it was for sale. I told him that I had stopped by earlier in the week and saw that it had a dent in the car door. I asked him if there was anything else wrong with the car, and he said "No." Later this same afternoon, I went back to check the text messages from John Pauly, and he had erased the texts that he had sent to me stating that they were going to wholesale the car and send it to auction, as well as the one where he said that he was not told by the service department what was wrong with the car. I have proof that 6 texts were sent to and from John Pauly on Saturday, 6/12/26, from my cellular phone account. Currently only 2 texts are showing in our conversation, in my Messages App, from this date, and those 2 texts are only ones that I sent to John. None of John's replies are listed anymore. Apparently, he decided to delete them in order to cover his tracks and hide what he told me. And the car sales people wonder why used car sales people get such a bad rap. The disappointing thing is that John didn't do a thing when we met in person without his boss, Mike, the General Sales Manager, knowing about it. So it only makes sense that John was getting direction from Mike as to what to do. So apparently the lies and deception not only are at ground level, but also at upper management. Most people might simply let this go, but I feel that other people should be aware of the character of this business. Apparently, they will do and say anything to make a dollar ... including not honoring their word and verbal agreement. On 6/24/26, I sent an email to their corporate office to their district manager (initials AD). As of today's date (6/30/26), no response has been received. The silence speaks volumes.

nice people very easy to deal with John And David made it easy also Al gave me a good rate for my…read moreinsurance good people to deal with def coming back

I went to test drive a vehicle at Star Motor Sales had for sale. When I arrived and seen the car, I…read moreabsolutely fell in love with that vehicle. Everything was going well until I wanted to test drive it. I was told by sales rep Alex that I had to show them in my mobile banking account app that I had enough money for the car or let them run a credit check before I can test drive the vehicle. I told him that i've test drove a few cars and this was a first, he said this is something that they normally do. At that point I knew that I wasn't going to purchase that car. Me being who I am. I provided the mobile banking app to show him that I could afford the car. I proceeded to test drive and it drove pretty good except for some mix matched tires, which gave it a rugged ride. Once we return, I told him that I'll think about it and let him know. I don't want to think too much into this, but a part of me felt like they felt as if my credit was not good enough or I couldn't afford this car. If that's the case, this is very sad and unprofessional. This is for anyone that's going to go and test drive a vehicle at Star motor sales, if they do not do the same to any other customers, that says a lot about this business..

I went to the dealership today for an oil change and tire rotation. The service advisor, Jaime, was…read morevery pleasant and helpful. She quoted me a finish time, and it was done early. I was in and out with limited time spent in the customer waiting area. Pleasant experience. I will definitely be back to have my car serviced here in the future.

AWEFUL! Do not recommend this dealership at all. Very deceptive pricing and try to extremely nit…read morepick and low ball your trade in, then try to lock you into an incredibly high interest rate with a bunch of junk tacked onto the purchase price that you probably don't want or need. Unfortunately for me after much back and forth I did decide to purchase the vehicle, with financing provided by this dealership through Ally on August 1st. Fast forward to September 5th and I reach out to both Ally and this dealership wondering where my paperwork is for how to submit my first payment that is due September 15th. Well it turns out, Ally has no record of the purchase or an account for me when searching by SSN or vehicle VIN, dealership initially told me thats odd that the loan was finalized and they received the funding, after much back and forth with Ally I found this to be a lie. Dealership finance manager never calls you back, and come to find out they never even submitted the paperwork to Ally. Calls to sales manager, finance manager, and complaints to BBB and filed complaints to General Motors and Illinois Attorney General, as if this results in late fees or negative impact on my credit rating from their negligence, legal action will be taken. Wish I would have taken the time and looked up reviews of this dealership before purchasing. All though, I find it rather odd that they do not seem to care to call back and try to correct the financing issue, as it has been almost 45 days I have been driving this truck and they have not received the funding for it. Was never told this was a "YOYO" or "SPOT DELIVERY", was told financing was approved. Have a funny feeling that they are going to try to say financing did not go through and come back with another super high interest rate and try to force me to resign paperwork. To bad for them, I know my legal rights and will not resign unless the deal is the same or better, they can take the truck back and refund my down payment and trade in value and I will go elsewhere.

Great service, fair prices, and honest staff made my used car buying experience smooth and easy too.read more

I've been looking for Tesla Model 3 for over 3 months. They…read moreresponded quick and was able to get the car even before it got listed!! Professional and friendly, definitely coming back, thanks guys.

When I arrived in the Service Department, I was greeted by Service Manager Ric Funston. This was…read morethe first time I met Ric, but he made me feel like we were old friends who hadn't seen each other in a while. Ric patiently listened to my issue, which happened to be something very minor, and had the situation rectified within 10 minutes. To say I was satisfied would be an understatement. I highly recommend Ric and the Service Dept. at Bill Kay Nissan. Ric is a credit to the dealership!

Frank did make good on the condition my car was left in after service. They did an awesome job on…read morethe cleanup and really put a shine to the car. They even removed all the bug splat on the front which I wasn't expecting. One star off because I'm still not a fan of all the added disposal fees. Next time I'll bring my checkbook to avoid the 3% Cc surcharge.