Went in two weeks ago to buy a new car for my wife. Leo, our salesman, was fantastic and extremely knowledgeable. This was my second time working with him and we were looking at a completely different car from the first time. Her knee the ins and outs of the car and was able to answer all of our questions. Fast forward to pick up day. There was an issue with the car and manager Mark and Leo went above and beyond to make my wife and I happy. This is a fantastic place where they really want their customers happy and excited about their vehicle purchase. Thank you guys So much! read more

absolutely horrible- under 100 K miles and need a new transmission. When I purchased the vehicle, they insured me with the highest warranty even with the modifications I had planned any major issues would be covered. The warranty denied the new transmission. I have called several times to speak with either the owner or COO and I was connected to a lady named Lucy who has insured me she would call me back, now when I call all they do is put me on hold. read more

Crooks! Leased what I thought was a new car it turned out to be a loaner! Also leased another car and they left all the interior protective film on. I attempted to contact the Sales Manager and Owner they wont talk to me. read more

Traded in my 2024(orange) for a 2025 (green) and love it.? Fast friendly and professional. Leo was awesome. But everyone that works there helps you out. Including service dept. Thank you ... read more

Schumacher Chevrolet - Auto Repair Near Me - Little Falls, New Jersey

See all

Registration processes are completely delayed and arbitrary tecnicly half hour poceses but they do over 3-4 weeks read more

what's the point of making an appointment if you're just going to overbook and ignore it? i scheduled this two weeks ago to get my front plate installed and my tire sensors recalibrated. dropped my car off at 8:30 a.m., the place opens at 7:30. i was there early. they checked me in at 8:45. guy tells me they'll take a look and notify me through the app or via text. cool. except... i got no updates. nothing. i texted them myself around 3 p.m. asking for an update -- nothing back. so i finally decide to call, and that's when they tell me the car isn't even going to be looked at today and won't get touched until monday. are you kidding me? you didn't warn me it'd take days. didn't say the appointment was basically just a placeholder to drop the car off. i was the first one there -- how does that even make sense? how are other cars ahead of mine when i dropped it off right after you opened? if i had a regular job, i'd be losing a full day's pay just to be carless for the weekend. i make over $30 an hour. do the math. and what do i get for wasting my time and money? a free oil change. thanks. appreciate the bulk oil that costs you nothing. never again. this is my last chevy. i'm done. toyota or mazda from now on -- at least their dealers know how to treat customers with some damn respect. read more

Schumacher Chevrolet - proof of appointment - Auto Repair Near Me - Little Falls, New Jersey

See all

I really don't know where to start with this company right here well first to say it's very highly disappointing because I'm going to get my story out there one way or another it not something you can just sweep it under a rug like it nothing the reason why I'm sharing my story because not only been this company was deceiving me and create this whole scandal of lies that were told on their end where I have the messages and emails to proof that says otherwise and it starts way back on January that I brought my car in because my engine was no good Alyssa from the service desk the call center and don the service manager it's a workplace that called slave those who followed behind others and being told what to do all day long because those are nine and five jobs that what they do one wrong move they out the door this place is mediocre which mean it pure laziness and not only I was lied from this company my car was sitting there for three months nothing was done about it and I had a warranty GMPP claim as well they knew what I was going through they knew my situation which I mean this dealership right here knew it all along they use this situation to make my situation even harder they took a advantage of it and they abuse their position by lying about the GMPP deny my claim as soon I called them this morning about what Alyssa and don said the GMPP told me it was all false they never said my claim was denied it was all lies so it two things why you guys lied you weren't planning on fixing the car the car was siting in the lot the whole time nothing was done at all no work done or nothing the GMPP said they don't know what they were talking about and don and Alyssa couldn't even provide anything of what the GMPP no documents no nothing they been lying for three months which I already took actions of it so it pretty serious not only playing with my car that needs to be fixing but also my time was valuable as well that were being wasted on this company so not only they lied about my claim being denied the GMPP have no recollection of that conversation they were saying so I had to get my story out there because I know their other people who went through this problem I need my story to be heard as well I have screenshots and everything from everything Alyssa says and don says I'm sorry I had to be the bad guy to do this because lying about something that especially it had to do with my car and my situation isn't something to take it as like it a joke people go through stuff everyday both of them took my situation like it comedy I don't find none of this funny at all. That the whole situation that happen my voice needs to be heard this is my story my testimony and I had to share it to the world for everybody to hear. You guys need to do better when it comes to your customers I use to work in retail companies I know the layout of everything and how it works but lying is not going to be one of those things that I wouldn't do nothing like anything they did. read more

Schumacher Chevrolet - Auto Repair Near Me - Little Falls, New Jersey

See all

I did reach out directly Asked for Don the service manager to call me twice He never did. Had a great conversation with Ken Tilton's assistant (only person there that actually seemed to care) and was told the message/concern would be passed along Zero people reached out to me. So, no I am not going to contact you to discuss this further I have tried You guys don't can't care and have failed read more

FInd another dealership if your looking to purchase a new vehicle . Management has very unprofessional sales practice and a decptive finance department . They will blantantly lie right to your face and tell you one thing and then do different . Modern day con artists . If your looking for a positive experience when purchasing stay away from this dealership or it will wind up being very disappoiting . Scroll through their reviews , multiple recent negative reviews and all the same generic response from the dealership so it's obvious they dont care ! read more

A good Family run operation. From Little falls to Route 46 East Clifton, 46 West in Western NJ - There prices are very good easy to deal with. I personally Like Little Falls more of a small town vibe & nice New & Used inventory both car & Trucks & commercial vehicles. I soon again may become part of the Faily again in 25- 26" read more

My overall experience is awesome I went there on January 2nd to see a Camaro Steve was my sales and he made it so easy for me to get my dream car He is really professional man Highly Recommended dealership It was my pleasure dealing with you guys read more

Schumacher Chevrolet - Auto Repair Near Me - Little Falls, New Jersey

second vehicle in under a year and will not be coming for the next one. I am still waiting for a refund for a service i did not request at time of signing but he still has not corrected. i call and get the run arounds by management. save your time and money and go somewhere else. I will be filing a compaint with, cfpb and DMV. Oh and im still waiting on 3 return phone calls. So unprofessional. My question is, where is the owner?! read more

I have bought 6 vehicles in 20 plus years in Little Falls including 2 corvettes! I placed a $1000 deposit and signed the sales order form for a new factory order for a C8 ZR1 back in 2021. Last Friday I met with Mark the General Manager who informed me they would not be honoring the signed agreement at MSRP! He told me I would be stealing the car at that price! GM sets the MSRP and frowns upon dealers marking up cars above MSRP. Despite that Mark informed me that they had an order for $150k over sticker and that would supersede my order that was the #1 order ZR1 placed. Just the way a long term customer wants to be treated? Needless to say my 450 member Corvette club knows of this order from 2021 and will be mortified to hear the above . Many of them have also been customers of Schumacher over many years. So Schumacher is now refusing to honor the signed sales order form after 3 plus years of waiting for this car finally announced . read more

Schumacher Chevrolet - Deposit from 2021 - Auto Repair Near Me - Little Falls, New Jersey

Purchased my Equinox there. Due for an oil change now. They want $106. Paramus and Hawthorne want $89.95 and include a tire rotation. Called and was told to look for coupons. Purchasing the vehicle was great. Service not so much. This is my "sixth" vehicle purchase from Schumacher. read more

I bought a certified preowned 2022 Chevy Equinox Premier a this dealership. They and salesman Bill Mann were recommended by a family friend, and neither disappointed. Bill was personable, extremely helpful, and not pushy. I ended up going to numerous other dealerships and checking out hundreds of cars and dealerships online, and this one won out. I would highly recommend them to anyone. I am greatly enjoying my new Equinox Premier. read more

I just want to say i never do these ,but i feel i must,first off krystal in the service department should be givin a large raise she exudes proffesionalism and courteousness.The entire experience was quick and she was full of knowledge,not to mention Max the salesmen,he wasable to not only get me what i thought was out of my reach but came in way under my budget.The entire experience was a breath of fresh air!!!!! read more

Warning don't let the Little Falls Schumacher Chevrolet service department anywhere near your car. In early 2024 the check engine and the StabiliTrak warning lights came on in my Chevy impala with a loss of horsepower where the car would have a lot of trouble going up hills. So, I brought the car to the Schumacher Chevrolet service department in Little Falls. At first, I dealt with the manager Leo. They take the car a month after making the appointment, and "fixed" the car after working on it for 3 or 4 days. Just a side note, when I inquired about the status of my car on a Friday, Leo told me that the car was not looked at because on Fridays, the mechanics call out of work. Isn't that nice that the mechanics get a little "me time" on Fridays to stop and smell the roses while I don't have a car? Did Schumacher give me a loner car, so I have transportation while they sit on my car? Nope. Apparently, Schumacher Chevrolet expects me to hitchhike to get around. About a week after they "fixed my car" the same problem occurred, so I bring the car back and was told that I had to make another appointment. The first available appointment was about a month out. Are they kidding? Just to review, they were supposed to fix a warning lights/power loss problem with my car, the same problem happens again a week after they "fixed" it and now I must wait a month for them to fix this problem which should already have been fixed. Even though it's the same warning lights/power loss problem Leo did his best to find ways/excuses to keep charging me to fix the same problem. Leo charged me thousands to get this problem fixed. Here is the rundown, I schedule the car to be fixed which takes a month for the car to be looked at, they tell me the car is fixed, I get hit with a hefty repair bill and about a week or two later the same problem occurs. Can you say rip off? How about dishonest or poor workmanship? On one occasion, I went to pick up the car and before I could even drive it out of the service department parking lot the same warning lights/loss of power problem happened again. Unbelievable. Leo finally leaves the Little Falls Schumacher service department and is replaced by Don. Don is a good guy. He saw that I paid thousands of dollars, told me that he would not charge me for the repairs for the reoccurring problem and he kept his word. Don at least cares about customers and is willing to stand by the dealership's work. At this point when I bring the car in for the warning lights/loss of power problem, I don't have to pay which makes me happy, but the mechanics working there still can't fix the warning lights/loss of power problem. For the better part of a year the warning lights/loss of power problem continues to happen, they "fix" the car, a couple of weeks later the same problem occurs, and I must wait a month to get an appointment to bring my car in. April 2025, (over a year of this reoccurring problem) was the last time I brought the car in to fix the warning lights/loss of power problem. True to form the car sat in the service department for a couple of days without being touched, so I go to sales manager Joe Puga to try to get some help. He gives me a song and dance about the service department being short staffed, the "service technician" who worked on the car was off that day and he needs to work on the car being he's familiar with the problem. So just to review, my car was not being looked at because this "service technician" who could not fix the car was off and they need him to be there to work on the car so in a week or two it can break down again. They finally "fixed" the car after a few days and when I went to pick it up one of the service managers, Tony gave me attitude saying Leo left him with my problem car, was upset about it and they did nothing to the car other than just clearing the code. Sorry to upset you Tony expecting you to do your job. Do you also complain when you get paid? I went to the back to talk to Don, and he was honest with me which I do appreciate. He told me that the mechanics that work there just were not able to figure out the problem, which at the very least is an honest answer. He also said that he tried to get an engineer from Chevrolet to come over and fix the car, but the car is no longer under warrantee thus Chevrolet will not send over an engineer to fix the car. Don at least tried, but as for the Chevrolet company, turning down a request for an engineer to fix a problem that's been going on for a year makes me want to buy a Ford, Dodge or Toyota for my next car. Just to be clear I think Don is knowledgeable, fair, and honest. Don at least tried his best to help me which I appreciate. If everyone who worked there was like Don, my car would have been fixed a long time ago. But unfortunately, he's the only one who knows what he's doing and cares about the customers. read more

Got a 2021 Acadia SLE with the help of Dave Rose and Glenn. Showed up, sat down, got my numbers, then finance took over and got me better numbers and I left with my vehicle very happy. Everyone loves the GMC Acadia over the Ford Explorer I had in 2013 read more

Not a fan of this dealership. Nothing but headaches with service department. Do not purchased there so called extended warranty. The sales people do not mention that it is not honored by every Chevy dealer so you basically do not have an option but to go to them. Waited a week to get on their schedule only to get a text not even call and tell us they did not get to your vehicles today!! I have purchased many of cars at this location, however its changed and would never purchase another vehicle. I dont understand how they stay in business or get away with what they do ! read more

Another fantastic buying experience with the amazing Leo Hernandez! I told him what i wanted, he called me when he had it and he made it happen at a phenomenal price! This is my fourth car i purchased from Leo and I just know I will never go anywhere else. Thank you Leo! read more

Sales representative Deriam De La Cruz was very helpful and friendly and help me find a car in my price range and once we purchased the care he carefully showed me all the functions in the car. read more

I dropped my car off to look at the oxygen sensor they had replaced about a year ago because I was having the same problem again. The dealership had no rental so i had to rent a car. The next day no call so When my husband called he is told they are waiting for a transmission expert, He says why we need you to look at the oxygen senor, They said that not what in the note. We have no idea why they would put that in the notes but we tell them again what we want after THREE days of phones call they tel us its a SPARK PLUG!. I get my car back and now my steering is shaking any my ac doesn't work. BEWARE of this place!!! I went here for 10 years with two different car and they WERE great. Now they are a rip off and break things . The worst part is i have a disability and cannot drive the car if its not 100% safe. read more

Their slogan is "Come Join The Family." It perfectly describes the way you are treated from the moment you walk onto the lot. We were referred to Schumacher by several friends and family who had nothing but great things to say about them. Now we know why. Unlike other dealers, there was NO high pressure sales tactics used. There was no gamesmanship with numbers and prices. They made the process feel like we were conversing with a friend. They also were very generous on the trade-in offer, giving us 20% more than other dealers offered. The people we dealt with were all courteous and friendly. They seemed to truly enjoy their jobs and most have been with the Schumacher organization for many years. Unlike the "highway mega-dealerships," Schumacher is located on Main Street in Little Falls and their whole approach to business seems to be centered around that old-fashioned way of doing business with one's local community. Our salesperson was Kevin Hanley who we thoroughly enjoyed working with. When he heard what we were looking for and what our financial goals were, he focused on meeting OUR needs, not trying to upsell us or get us to buy beyond our means. He helped us choose the best car on the lot that fit our wish list. Leo Hernandez assisted the sale and taught us how to work the new Apple Car Play system, the OnStar system and the MyChevrolet app. He didn't rush us and was very patient. While we were in the process of shopping, the owners of the dealership, Judy Schumacher and her husband Steve both came over and introduced themselves at different times. And they weren't working off some sales script like other dealerships do, they were honestly interested in showing their appreciation for our business. Five Stars and Two Thumbs Up! We highly recommend this dealership. read more

See all

I traveled an hour to go check out a truck on their used lot. I was paired up with Max who was an absolute gentleman; he made sure I was comfortable, informed and happy throughout the purchasing process. Even though the truck wasn't a Chevrolet, Max did his research on all the features and additional options that were installed on the vehicle. The business manager Luis was very transparent and responsive to my wants and needs when obtaining financing. Both Max and Luis were incredibly professional as well as being attentive every step of the way. No gimmicks, misleading figures, or sales tactics. It was a pleasure dealing with Schumacher Chevrolet and I walked away a very happy customer. 10/10 I cannot recommend the team at Schumacher enough, definitely worth the trip! read more

Salesman Jimmy Durkin and Manager Joe Puga went above and beyond helping me with my new lease. I cannot explain how pleased and impressed I was with the way this dealership runs. I have been leasing various vehicles over the last 16 years and I have never had an experience this good. Mr. Durkin spoke to me and understood exactly what I was looking for, a short while later he called and told me the specifics on the truck and met every lease term and condition I asked for. When I arrived I was greeted and 2 hours later I was leaving in my new detailed Silverado. You all should be nothing but thrilled on how you operate. I have shared the above with my family and friends, who say when they are ready to buy or lease they will be reaching out to Mr. Durkin. Again, I cannot thank you all enough and hope this is the start of a life long relationship for vehicles and service. read more

Again I see that the dealer acknowledged this... and the dealership rep is supposed to get back to me.... still waiting. Called the dealership a few times but there's still been no response. I checked with GM Financial and one of their other locations and I was definitely ripped off by the finance guy. read more

I no longer am part of the family....had to trade in my 2017 Colorado diesel...loved the car however Schumacher could nit fix it. Nor could they taje it in or give me a loaner ...thanks Courtney....I biught a GMC from McGuire around the corner...let's see how they treat me...its a shame there is a disconnect between managment and customer service.... read more

I always feel comfortable bringing my Chevy here for service. I'm usually able to get an appointment at the time I want. I usually wait with my car for the typical oil change and tire rotation. The whole process takes MAX maybe an hour. This is great for me because I am able to come in before work and still make it to work on time. The service staff are very friendly, and they seem like they really care about you. It's not like some dealerships who try to scam you for every penny. The waiting area is really nice, they just redid the whole building recently and it needed it. There is a large tv, magazines, coffee, vending machine etc. while you wait. I will continue to take my car here as long as I am a Chevy customer. read more

BEWARE!!! Two months ago I took my car into service to get a nail removed from my tire. While the car was in service they destroyed my brand new custom carbon fiber splitter that was installed for ONE week. In addition, they left adhesive all over the wheel they replaced and lost my wheel cap..... Mistakes happen and had they owned up to their mistake and fixed the car I would have been mad, but forgiven the incident. Instead I am first told that no one admitted to doing it and the car was taken directly back into service and put on a lift so there's no way they could have damaged the splitter. I say it's a week old so look at your video cameras. I am told the only video cameras they have are too grainy to make out any detail. So instead I am told they take pictures before and after service. Sure enough no damage (outside of rub marks underneath the splitter) and after pictures were not taken.... The tech who is also present says the car was not only parked alongside the building prior to going into service, it was also not put up on a lift... It was jacked up from the rear. After all of this the dealership says we will fix it, but we're not paying the shop you had to it because it's too expensive. I am then told they called the company and they wont have parts until August. Well it's August and still no response to my follow up e-mails checking on status. So I call the shop who did the original install and they say the splitter is in stock and they can have it within a week. I have been a loyal customer and die-hard chevy fan and have put a lot of sweat and money into this car. I would never treat someone this way and your lack of response and treatment over a few hundred dollar difference is appalling. I will post pictures of the wheel when I find them from previous e-mails to show how poor of condition the car was returned to me in from that aspect as well. read more

January 7, 2019 In a word "AWESOME"! From the moment you walk in you are warmly greeted with a smile. This is my second new car purchase from this dealership in 12 months. My first pleasant experience is the reason why i came back for more. My sales associate Marlena Hetzer was a true pleasure to work with. She was friendly, polite, accommodating, sincere and most of all very brand knowledgable. I consider myself an educated consumer however, Marlena was the one educating me on several great features on my 2019 Traverse High Country. She certainly knows her cars. The entire negotiating process was once again a pleasant stress free experience. Zero pressure at this dealership! Thank you, Marlena! The final icing on the cake was the closing paperwork. Business ManagerJoseph Filangieri was pleasant and also provided a stress free experience. If i had to describe the Schumacher buying experience in a single word, it would be "Accommodating". This is our THIRD new purchase from this family in 18 months and we couldn't be happier. We are proud to be part of the family! read more

See all

I saw the Chevy Traverse about a year ago. After a brief period of indecision, and then back/forth with pricing, we finally got one this May. We would definitely recommend them to anyone that's planning on purchasing a Chevrolet. read more

Schumacher Chevrolet - Our 2016 Chevy Traverse - Auto Repair Near Me - Little Falls, New Jersey

Crystal in service really doesn't want you to get a word in. I do not recommend unless rude is your thing.

False advertising thieves. They advertise one thing and then it's a completely different story once you walk in. You're buying a car from them and they're doing you a favor? Surprise, Surprise - the warranty expires and a 2000 dollar repair magically appears. Yet they had no qualms trying to upsell me a 2800 dollar extended warranty that wouldn't cover this repair anyway. Unreal - they're you're best friends until you drive off that lot. read more

Schumacher Chevrolet 8 Main St. Little Falls, NJ 07424 My salesman was great! The Service Department in a word SUCKS! I have owned my truck for 2 years it has spent over 2 months in the serv ice department for the same exact 3 or 4 issues. They usually tell me, they could not duplicate my concerns or, Its Fixed! I drive off the lot and the truck is exactly the same. I have also gone on several test drives with mechanics and they say, "oh now I hear it or feel it! I pick up the truck after 2 weeks and they have done nothing. My service rep could care less always seems disinterested. DON'T GO TO SHUMACHER CHEVY LITTLE FALLS FOR SERVICE!!! read more

I always lease a Chevrolet. I was contacted by them to come in early to return my car and lease a new one. When my husband and I arrived for our 10am appointment no one had any idea who we were supposed to see. We were told we are going to see Joe, but Jim would help up first. We never spoke to Joe, and Jim informed us we should have never been called because we have 6 months left on out lease. They don't seem very organized here, and when I spoke to the GM he at first didn't sound interested but told us he would look into it and said we shouldn't have been called in this early. Let's see what happens with the "Family" read more

Beware of this dealership they sell car with defective parts and then they want to give you the runaround for eight months like I said beware read more

I recently bought a car, August 2021, and was very pleased. Max was my salesman and you couldn't ask for a better person.

I can't say enough good things about this dealership & service department. Everyone there is so friendly and welcoming! They are not pushy in their sales, they go out of their way to help you. Finance guys are so helpful as well. Service Department is professional, knowledgeable, and courteous right from the moment you drive up. Danny is friendly and kind. Anyone looking to purchase a new car-this is the dealership to go to! I will never go anywhere else. Bravo to the entire Schumacher team! read more

I had an appointment at 11 AM. I sat in a line of cars for 40 minutes with no one approaching my vehicle to check in. Cars parked behind me, blocking me in. I was in line for 75 minutes. When I finally saw a service agent, he told me I was only scheduled for an oil change and my checking an intermittent check engine light would take the rest of the day (this was not what I was told when I made the appointment). I was not prepared for this. But for a young lady who moved cars for me to escape, the rest of the employees were rude and not accommodating. I was going to buy a new car, but probably will not go to Schumacher. read more

After an excellent experience purchasing a Certified Used Buick, I found myself paying over $1,100 to replace the brakes only 8,000 miles later. GM said it is up to the selling dealer to verify that consumables like brakes have at least 50% life remaining before they are allowed to sell as Certified Used, and my previous Buick went over 50,000 miles before needing brakes, so clearly they either didn't inspect the vehicle properly or cheated on the 50%. Very disappointed in them. Another visit for an oil change and replacement of windshield wipers. A couple of days later it rained and I turned on the wipers to find out that one was missing. Called Shumacher who told me their tech forgot to install one of the blades. I had to make another trip to have it installed. Overall, my initial happiness with the sales experience has been replaced with aggravation and lots of needless expense in the service department. I'd go elsewhere. read more