I went to bill Luke searching for a car i saw online. Eli was Very Very helpful in making my purchase fast and easy ! 10/10 would recommend this place if looking for a very good experience! read more

Best dealership experience I have ever had. Helpful, resourceful , amazing customer service. Timothy really took his time answering any questions we had made us feel comfortable. Natasha was amazing, appreciate her so much. They both took care of us. Thank you both!! read more

I had been speaking to the internet sales manager about a vehicle, told him I was on my way, took off work, drove all the way here (45 min) drove a van, sat down with the sales guy to make a deal. Someone came in after I arrived and decided he wanted it and my sales guy returns and said: "he said yes first". so let me get this straight? I was here first and you allowed another sales person to sell the same vehicle at the same time? What a joke. read more

After purchasing 4 cars from this dealer in 2.5 years, we will never do business with them again. Their finance department made a $29,000 mistake, cashing a check they told us they had destroyed. Their mistake drained our bank account, however, that is not why we will never recommend this dealer again. The reason we can no longer recommend them is because of their dismissive and apathetic response to this situation. Even though Bill Luke Santan's finance department was undeniably 100% to blame, we were treated as though WE created this problem and were an unwelcome annoyance to them. We were not given so much as an apology or "let me fix this for you." Instead we were treated dismissively and had to get into an extremely heated conversation before we were finally reimbursed. Bill Luke Santan does not care about repeat/loyal customers. This was the last time we will ever purchase a car here and will never, ever recommend them again. The only positive thing I can say is that Jesse is an awesome salesman, he was the reason we kept coming back. read more

Jim Gilbert is a freaking con attest he told me I could get the car at a certain monthly payment and made all these promises.. I still haven't even got the car and they are still trying to get the monthly payment they promised me. I've been in the dark this whole time it's been a week. Do not trust this guy he's a freaking con artist he doesn't care about the customer he will tell you anything to get money in his pocket.. Do not buy a car from these people there full of false promises they don't care about the customers read more

Drove three hours to go look at buying one of their cars. Called multiple times the day off to confirm that it was still available. 10 minutes before arrival I called and very rudely was told that it sold a bit ago. read more

This is where used car dealers get a bad name from people like Bill Luke Santan. They're all roses and smiles taking your money, the minute you drive off and find that your "new" car has serious issues you are abandoned immediately. I would strongly recommend you shop elsewhere. read more

my son had the same type of problem with this dealership they listed vehicle at a really great price then when you call on it they tell you yes it's available then when you get all your paperwork ready to buy it and go down to buy it which could be 30 minutes to an hour like my son was only 30 minutes they told Him the car had sold My son actually told me not to bother with them but I called this morning on a different car and they did the same thing to me this is a bait and switch company stay away from them they should be turned into the attorney generals office of state of Arizona read more

Abdul was knowledgeable, and professional. He was patient, not pushy. He answered all of my questions, and made my car buying experience positive! I'll be referring people to Abdul and Bill Luke San Tan. read more

Bill Luke Santan - 2019 Mazda CX-5 - Auto Repair Near Me - Gilbert, Arizona

From test drive to driving off in my new car in 3 1/2 hours it was a quick and painless process! James & Bobby helped my boyfriend & I buy our new car. Our test drive was very informative and a great conversation. Another place we went to the salesman was quiet the whole time (sort of awkward). I had to ask questions about everything & he also didn't show us stuff that James showed us. We never felt pressured to buy the vehicle which I appreciate. I hate being pressured by sales people for literally anything at all. Bobby was so sweet and helpful in wrapping up the deal and overall we really enjoyed our experience with Bill Luke Santan and would purchased from them again. 5 Stars!! They also have a referral program if you have anyone in your circle looking to buy which is a plus!!! read more

Tim helped me out with trading in my Cherokee for a Wrangler and was so great! He walked us through the whole process and made sure we understood every step. We were in and out of the dealership so fast and I now have a car I love thanks to him! read more

I bought my Kia Optima about a month ago and just want to say - Tim Q and Craig are amazing!!! So helpful, informational, and they really made an effort for everything to be smooth. Wonderful experience and I would highly suggest! read more

I was working on buying a car here, because their financing is awful! I have a credit score of over 800 and they wanted 7.99% for their in house financing. Would not recommend them to anyone! read more

So I'm shopping for a vehicle and happen to see one that I like advertised on Autotrader.com. The vehicle is being sold at Bill Luke San Tan and althought I'm a native of Arizona I've never purchased a vehicle at any of the Bill Luke dealerships. Figuring this might finally be the time, I sent them an inquiry via their website. I get an automated response saying they're closed - okay I can handle that someone will contact me in the morning. Morning comes and I have an email reply from an Internet Sales Manager stating that he can confirm the vehicle is still available. I reply thanking him for getting back to me and then proceed to ask about the possibility of being provided out the door numbers on the vehicle. I get a reply from him stating that "The desk is very busy." so basically this car that will cost somewhere near $25,000.00 isnt worth providing numbers to me on - I can only assume because I'm contacting them via the internet. He gives me the usual car dealership routine of how coming in would be so much easier. Later, he provides me the tax rate and doc fees so I can calculate them myself. Because I liked the car, I decided to go down and look at it myself. I drive 15 miles to the dealership and drive their entire lot two times. It's not there so I contact the guy from earlier asking if the vehicle is sold and get no response. Chalking it up to someone else buying the car, I left the dealership to continue my search. Sure enough he replies later stating again how busy they were (They weren't when I was there) and that the vehicle is still there but it won't be available to buy until next week. So they're advertising a vehicle that's presumably not even on their lot or ready to sell. I can just tell based on how this interaction went that sitting down to talk numbers with them would have been equally as irritating. I'd avoid this place at all costs. Additionally - I assume this post is going to get a "We'd like to discuss this with you further, please call XXX-XXXX". That's your boilerplate reply for every review. Why on earth would I follow up with you now when a basic level of trust couldn't be established? Go somewhere else for your car needs, I know I will. read more

I have bought many cars in the past 30 years, never have I ever had such a bad experience as I did with this dealer. I agreed with the price with NO discount asked. Even though there were NO haggling regarding the price I was bombarded with calls and text, first the on line sales manager would ask me a question which I would answer, then the same question would be asked by another sales man and then they would text me numerous time regarding what was agreed. Ian example was my credit application which was filled perfectly by myself and I was approved and was given a interest rate that I agreed with. Then they asked for a deposit to keep the car which was charged to my credit card. When invoice was issued and signed by me, financing term was agreed upon the manager calls and said they need 45 minutes to go over everything we had spent 2 weeks to gather. I had bought my house easier than what they put me thru. I would not buy from them. read more

I had the single most friendly and easy experience here. I worked with Brian and as of April 2021, he is salesman of the month and I know why! Brian was extraordinarily charismatic, engaging and informative. His knowledge and passion for the product he sales was evident throughout every step of the process. I usually leave a dealership with heavy buyers remorse but this time I left with nothing but confidence in the purchase I made! I adore my new Audi! read more

Bill Luke Santan - Audi A4 Quattro - Auto Repair Near Me - Gilbert, Arizona

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Having to work with this dealership has been an excruciating and arduous process . Been 3 weeks hours of phone calls trying to trade them a vehicle that they reached out to me for. They will tell one one price then low ball you thousands less . Wouldn't never use any Bill Luke dealership for anything , complete trash read more

Bought a used car a few months ago..Thank God I bought the extended warranty as the car is crap. The car after nearly a month is still not fixed. Of course, they won't take responsibility but like to BLAME everything on COVID....supply chains....etc...I totally bought into Bill Luke's story...but would never buy another car from them again. read more

Yes, I know, all their terms are in the fine print, however, how they implement them is ridiculous. The price advertised assumes that you will finance with them, otherwise, it is $1,000 more. The price also doesn't include $3xx for window tint that you CANNOT opt out of. It has a lifetime warranty. I came in with a pre-approved letter from Capital One after discovering that they are a Capital One approved lender. They still ran my credit with over 10 additional lenders which causes that many hard inquiries. I then applied for a credit card and was told I had too many inquiries. Once again, I'm sure the fine print somewhere says that but I handed them the letter from Capital One which had the approval terms. Then, while we were in the finance office, the finance manager acted like he was my ex-girlfriend and had a minor hissy fit because I didn't want extended warranty, the alarm system that they automatically install on the vehicle, the GAP insurance, the paint sealer etc.... We still bought the car because it was a decent deal but only because we stuck to our guns and refused any add-ons that we could. read more

I did find a car that I was interested in but because of so many negatives on the side of the pass also it doesn't seem like the dealership fixed anything they just said call them good luck clean up your business model read more

I don't want to put the salesman on blast so no names used. I went to this dealership to view a couple of cars. One was unlocked so no problem there but of course the second one wasn't. So, I asked the salesman could I have a look in it. Instead of saying something like "sure let me go get the keys". He says "I'd have to go get the keys" and just stands there as if that were a bother. I said nevermind and got in my car and drove off tossing his card and thoughts of returning to that dealership out the window. read more

Brian McFadden worked me a great deal on my dream truck. Didn't hassle me at all and worked to get me the best deal Bill Luke could offer. Craig in Finance made sure I had all the details worked out and set me up with some great options to pay for the truck. From that point, I worked with Khoa Nguyen in the Service Department for some aftermarket installations. Khoa answered all of my questions and made sure every detail was taken care of with the truck. He even sent over progress photos because he knew how excited I was about the work that was being done. I would recommend Bill Luke to any of my family or friends. You won't beat their prices, everyone is very friendly, and their employees take a lot of pride in what they do. read more

Looking for a new ride but don't want the hassle of dealing with annoying salespeople? Go to Bill Luke San Tan & ask to work with Kevin Jones! He's the most professional, no pressure, accommodating salesman we've ever met. Many speak of " going the extra mile" but Kevin's actions & those of his Bill Luke dealership Prove it! Why see anybody else ?? Many nearly-new vehicles of all makes/models to choose from!! It all adds up to the reason our family has purchased 3 vehicles from Bill Luke dealerships! read more

Brian Whitaker took care of my husband and I when we scheduled an appointment to check out a used Hyundai Ioniq. It was truly a VIP experience. Brian made the processes seamless. We got the car we wanted for a great price. Highly recommend coming here for your next vehicle! read more

Bought a 2016 Jeep Cherokee in April 2018. Within 8 months I've had the blower motor go out and a service light for auto start come on. Today the trunk stopped opening. I called the dealership and was simply told that I didn't have a warranty and they couldn't even look at it for weeks. While I love the car, I regret purchasing it from a dealership that does nothing to stand behind its products. Three defects within such a short time frame is unacceptable, warranty or not. I don't recommend this place to the least degree, u less you want to have immediate car repairs on your purchase. read more

My family inquired about purchasing a used vehicle at this dealership. Everyone we spoke with gave us a different story. It is though they don't know their own inventory and can't give a straight answer from paperwork that is right in front of their faces. The salesman we spoke with most frequently said that the vehicle had mostly had radio issues and that's why it was a buyback. After we made the half an hour drive to the dealership to look at the vehicle, we learned from the paperwork that not only had it had radio issues, but there were electrical issues and issues with the doors as well. What's more, with hours of lead time, nobody bothered to even wash the vehicle and both the outside and the inside were filthy. To say that this was a customer service failure would be understatement. We really didn't appreciate the waste of time. read more

Eric was great to work with, showed us plenty of options and we settled on the right truck without pressure. He also helped keep our kid entertained and made the process smooth for us. Definitely recommend Eric! read more

My review is accurate based on what the salesperson told us and wrote on our receipt. I went back and forth with our salesman. He obviously is not selling the warranty and explaining it accurately so you may want to have a training course on the specific details so that there isn't any verbal promises. Not sure what number you tried contacting us on as I didn't receive any calls regarding the payoff; however, we no longer own the vehicle and have moved on, but will never buy a vehicle from you again or recommend your dealership. read more

Don't trust this dealership. My 19 yr old son bought a 2012 Nissan Altima from them on July 18, 2019. He paid CASH. He was then told to leave the car so they could clean it up and check it out for him. I called the dealership two days later to see if the car was ready. I was told that the car wasn't even started on and it would probably be a week. A week to clean it up and check it out? So, we waited a week and were then told that it was out of their hands because they were waiting on paperwork. Then, we were told that the car needed a part but they didn't know what part or when the car would be released. The car is my son's car, paid for in full, in cash. He has never had the car in his posession. 1. What kind of dealership puts a car on the lot and allows customers to test drive and purchase it without a safety inspection? 2. What kind of dealership sells a used car without a title clearance? 3. If you tell a customer that their car needs a part then you should know what part is needed and when it will be installed. Buyer beware! My son paid cash and has nothing to show for it accept a paper receipt. read more

I went in to the dealer to look at a vehicle that was posted on Auto trader and was not impressed. They list the car $1000 below their actual sales price then tell you when you're in there if you use their financing they get a "kick back" and sell you the car for $1000 less. The thing here is that they said they are about 2% higher financing with their lender than anybody else and they suggested going with their lender and then refinancing. I feel they are simply just trying to make money and don't care about their customers. They never washed the car that I went in to look at. I had an appointment scheduled so they had time to make the look clean. Then they try to low ball you on your trade in and give you less than half of the low end kbb value. They tell you they price their cars in fair condition and therefore off you "fair market value" but fail to tell you how they come up with fair market value. So if your car is worth good or very good condition, expect a much lower trade in value if you buy a car from them. I personally feel that they don't like working with educated customers because then they cannot deceive you and get thousands more from you. If you're car shopping, do yourself a favor and skip this dealer. There's plenty of other dealers out there that will actually work with you and not try to completely screw you over. read more

It is unfortunate how Bill Luke conducts business, from underbooking vehicles below KBB value, to holding a customer's keys to their vehicle without needing them as if they're collateral, to using paid taxes on a customer's vehicle as a sales tactic in attempt to ensure the customer is saving money, to scribbling down a statement to be initialed to try and hold a potential customer liable or pressured to buy a vehicle. We have never had such a poor experience at a dealership, especially when said dealer prides themselves in advertising as a "no hassle dealer." We are serious buyers and absolutely loved a vehicle that they had in stock, but sadly due to the lack of customer service, the high pressured sales and lying through numbers we immediately were turned off to conducting any business with this dealer. read more

I was interested in a car from this dealership and was talking for a couple days with someone named Rodney in the Internet sales division. He was very professional and very helpful and things were moving forward nicely. He text me that he was going to be out for the next three days and another sales person was going to be contacting me. This is when everything went south in a hurry. A sales person by the name of Dennis Navarro (or Navara) called me that afternoon, I did not answer because I was on a zoom call. He did not leave a voicemail but two minutes later I got a text from him. Not more than five minutes later he called me again! He was stressing how he had sold 3 Chevy bolts in the last two days and mine was the last on the lot and I need to act quickly. I text him back that I was on a work call and to ease up on the high pressure used car salesman schtick. He didn't seem to appreciate that but we talked the next day. He was pressuring me to get on the website to put down a $1500 deposit on the car which he says would hold the car for 3 days. I told him I was going out of town in a few days for work but that I would go ahead and do the deposit because I didn't want to lose the car. He text me back and said I needed to have them run my credit to qualify me for a special deal they had. I told him I had already done that with Rodney 5 days ago and he had already sent me an out the door price with the interest rate, Dennis said no it doesn't show that and he sent me a link. I clicked on the link and it was the exact same thing I had already done and I told him that again. He called me an hour later and said "they" made a mistake and were able to find my info and they just needed to send it to the bank so he should know something within the next 45 minutes and will call me immediately. Two hours went by so I text him asking for an update? He responded it shouldn't be more than another 30 minutes. 15 minutes later I get a text from him saying the car I'm interested in "has been sold" but there was another one with 10,000 more miles on it and not the color I wanted and he says, and I quote "does that work for you?" I told him in no uncertain terms that it did NOT work for me and then he text me back blaming me that I waited too long and referencing the high-pressure comment I had made a few days prior. This is the first time in 20 years I was going to buy a car from a dealer and now I remember why I haven't done that in all these years. Beware of unscrupulous sales people that's all I can say! And if you do do business at this dealership you better hope you don't end up dealing with Dennis! read more

Eric at Bill Luke Santan was awesome. His personality, friendliness and way of handling our purchase was great. He gave us a really great deal, and most of all great customer service. Will definitely be referring friends. Thank you we are really happy with our Limited X. read more

DO NOT LEAVE YOUR CAR AT 24/7 PICKUP!! I decided to leave my car at the 24/7 pickup since the vehicle was finished at 450pm. I was going to pick it up before work the next day. Well, the security guard, Tom, gave my keys to someone without checking their ID. The person that had my key somehow still managed to leave with their vehicle (maybe had a spare key in their purse). But, my key was missing for the whole day so I had to take a $25 Lyft to go to my work. The person that had my keys returned them and I got a call saying the car is ready to be picked up and that the keys are back. When I got to the 24/7 pickup, the security guard, Tom, laughed when I said I was picking up the car that had the missing key. I don't understand the unprofessionalism from the security guard service and the security guard himself. He asked for my ID and I asked if he asked for ID last night when my keys went to someone else and he said he didn't check the ID last night. HOW IS THIS ACCEPTABLE? How can you hand car keys over to someone without verifying it's their vehicle? I will never be leaving my vehicle at this dealership. read more

Bought a used CRV here and had a great experience during looking/test driving, buying, finance, and even returning the warranty we changed our minds on. Friendly, informative, non-pushy people from first to last. Will definitely be back and recommend to friends and family. read more

Worst car buying experience. The only reason I purchased a vehicle from Bill Luke was the rare find they had. Truck sold itself it did not need any assistance. Took alllll day to purchase. Battery was dead in the lot. Acid all over the batteries asked several times to resolve that before purchase did not get done. No negation whatsoever. Asked for second key fob they refused. The sales staff has us shoot some basketball hoops for discount dollars on finance. When we finally get to finance, he said the discount dollars you won do not even matter. Feckless. This is where they try and sell you ridiculous at best. We signed all the papers two days later I had to call and see where our copies were. Found that the truck had warranty still, so called back and dropped all extras on contract. Had it financed through our bank, the only thing they did right. Service was terrible. I dropped truck off the night before service appointment. For the battery issue and a detail. I had to call them the next day at 11 am for an update. Service advisor disappeared, after I called him on his attempt to tell me lies. Why the truck had not been looked at yet, so the sales advisor called me and managed me the rest of time. I urged them to do both batteries as a courtesy, but they refused. Only one battery got replaced. I go pick it up still not detailed. Check engine light came on and I called to see if they would handle it. But they wanted the truck there and then they would decide if they would do something. So, I took it to Riverview Nissan all covered under warranty. The people that say it is so nice not to haggle with price need to understand that you lose every time you pay what they want. So, to not negotiate at all was a huge deal, but the whole experience was hands down terrible. There was no customer experience nothing that would bring me back. I had recently purchased a BMW from North Scottsdale BMW and it was seamless. Should learn from them on selling cars. I work in this industry and our customers are always taken care of if there is an issue, we resolve it. That is how it should be. Also, I LOVE my truck!!! read more

Sally in the service department was very helpful. Great customer service! Courtesy vehicle will take you somewhere and pick you up again so you don't have to wait there. read more

Went to look at a car I was already approved, everything was going well until sales manager walked in, I didn't get a name but he was very unprofessional and rude. I do not recommend this dealer I will not be returning read more

Never been here before. I've always said I'd rather get a root canal than buy a car! Well Jim Gilbert at Bill Luke was amazing! Greeted us, listened to us, and remembered what we didn't like in a vehicle. Very knowledgeable! Very refreshing, not your typical used car dealership! Great array of cars to choose from too! read more

Falsely advertises prices across various web platforms so they can claim pricing within KBB and appear as a better deal on Car Gurus. They only correct the price in the fine print. The actual price is a thousand or more above what they falsely advertise and the "discounted" price is only with "approved" Bill Luke financing where they will fleece you for more than the aforementioned thousand dollars above. Tony was a nice enough gentleman who had no knowledge of the product. He later provided misinformation or blatant lies regarding insurance coverage law to somehow convince me to finance through Bill Luke. Sales manager Joey would not deduct a single dollar from the asking price on MLK weekend. I wanted to pay one dollar less than the asking price of $10K so I could tell others I paid less than $10K for the vehicle. I had my checkbook in my pocket and Joey "the Richard" lost the sale over one dollar and his overall winning personality. This place reeks of all the worst aspects of salespeople stereotypes and practices. I won't be back. read more