Zero stars if I could. I played at Bintang SSF for 10+ years and drove weekly to Burlingame after they moved. It felt like home. One day, staff offered my friend and me a special membership deal. We signed the forms on the spot. They said we could pay the next Monday. Two days later they called to cancel the whole promotion -- including our signed agreement. Their reason? The owner didn't like the promotion because too many people joined and they'd lose money (What?). When we tried to fix it in person, staff passed the blame and the supervisor refused to honor it. No compromise. After a decade of loyalty, birthdays, and sharing food with staff, this is how they treat customers. I'll never go back!!! read more

Our group reserved a court and it was $60 total for 2 hours. I thought it was a bit pricey. When we arrived, the lady working let us know that the people playing on our court knew that it was reserved, which I thought was good communication. She was also really helpful. My group had lots of of fun playing! I believe their bathroom is currently out of service however. read more

Bintang Badminton Burlingame - Fitness & Instruction Near Me - Burlingame, California

I love conversations that go like this: Me: "Hi can I ask if the courts in the back are in use?" Her: "There are 3 courts back there that are available. Courts 13 and 14 are reserved for training." Me: "when will courts 13 and 14 be available?" Her: "repeats the exact same sentences" Me: "but will those courts be open later tonight?" Her: "I told you, there are 3 courts that are open." Me: "is there currently training and when will it be done?" Her: "it depends on if the coach is here or not" THIS IS WHERE IT GETS AWESOME! Me: "can we check if those courts are currently open?" Her: "can you pay first?" Me: "so we can't check to see if those courts are being used?" Her: "No" Me: "can we check your system to see if those courts are taken?" Her: proceeds to point to young lad next to her and proceeds to never make eye contact with me again. Kind gentlemen sitting next to lady: "those courts are open and you can use em" Me: "thank you for figuring that out" If you love having super duper friendly and sarcastic conversations with a lady who doesn't try to understand your question and proceeds to show attitude, then please come to this establishment. The only grace of this place is that there was the kind gentleman behind the counter. read more

**Avoid this place if you don't want to ruin the day** We're a group of new people to this place. The court is poorly designed that to go to the #5 court we have to across the back of #4 court. Nobody warned us about this when we checked in. When we walked along the way, people in #4 talked to us to ask us be away but in a rude manner. Thus we had some small argument about it but we were just about to end it to be peaceful because nobody wanted to get themselves into trouble on a beautiful Sunday morning. However suddenly there was another man showing up to chase us away. We were trying to figure out how to move properly (there is no sign at all), he yelled and **pushed** one of us (multiple witnesses can confirm this). His unreasonable behavior escalated the situation and we decided to confront him and not hold back since he's the one starting the fire. At this point the lady owner finally showed up, who apparently knows this man (maybe he's a frequent guest) and **asked ONLY us to leave and did NOTHING to that man who pushed us**. Yes this is the worst part - the owner was being completely unfair by doing nothing to that man who pushed us and only asked us to leave instead, when we did not act anything physically. We only got involved in this because someone insulted us on the court. The owner unfairly kicked us out when we were the victims and ignored other people's physical insult to us. We arrived with an excitement to have some fun, instead, we got bullied by the owner and their friend. This completely ruined our day and we were all shocked by this incident. To the owner - you can explain/argue whatever you want or make any excuses. You can fake whatever 'your version of the story' is. It won't change the fact that how disrespectful you've shown to us and how unfair&unreasonable you've been as a buisiness owner. To the readers of this review - there's reason why this place gets so low ratings. Seriously, please avoid this place if you don't want to have your day ruined. read more

The lady who works at the counter was really rude. I was waiting for my friend to arrive before paying the drop-in fee. She asked me if I was paying to get in, to which I replied that I hadn't paid yet. Then she told me to leave the hallway and said I couldn't watch people play. I don't understand why they would hire someone so rude to be a customer service representative. This isn't the first time I've heard complaints about this woman. Check out other Yelp reviews. read more

The floors aren't as good as the SSF location and yes it gets busy. But once you figure out when it's less crowded you can get a few hours of play uninterrupted. read more

i wish i could give zero star if is possible. They have terrible counter service. I came at 6:30pm tonight, and the gym was empty. So I didn't get a passcode from them because I can just play whatever. When is 7:30pm, the gym is getting crowed, and I want to get passcode from them to sign a court. They didn't let me do that. They said I have to get in before I arrive, and there's no such rule. PLEASE DONT COME HERE. If you don't have a passcode to sign a court, how are you gonna get to play? read more

Bintang Badminton Burlingame - Fitness & Instruction Near Me - Burlingame, California

20 dollars to get in. Too busy and mostly waiting. Btw - regulars here are not nice. They know the trick in the court sign up system and are willingly to push you out. Pro tip - Always reserve a court with 3 ppl and choose "merge to court" in the court sign up system. read more

Worst customer experience! When we get there no questions ask, the guy at the front desk ask us to pay the amount right away, like he didn't even ask "have you been here before? You need to rent anything?" or even explain how the system works! We figured it out by ourselves! He didn't pay attention and feels like he doesn't want to be bothered so busy with his laptop. We didn't expect that we need to wait that long. NO CHANCE TO GET A COURT AND PLAY. And I understand THAT'S WHY it says at his desk "NO EXCHANGE NO REFUND" smh. read more

Came to play right at opening like the lady behind the counter told us a few says before and it was empty. She recommended that we sign up for a court even though the gym was empty. She showed us how to sign onto the court. While she was doing that someone came in and was waiting for their password. she told the customer to wait and continued to help us and explaining the system. The customer waited about 2 seconds and asked for his password again to which she replied "excuse me. do you not see that I am assisting these players right now?". She turns back to us and whispers "he's a regular and this his patience in training" LOLOLOL. . after we were set she gave him his password. This place did get crowded at around 7:30pm but by that time my group was done. I can understand the reviews about waiting and the sign up system. But if you listen to the lady and come right at opening you can play for about an hour and a half. if you are not patient, you might get a "patience training". read more

Please believe these one star review! I learned my lesson! This is my second time at Bintang Badminton, and it will be my last time. Not to mention the courts are squeeze and people were just stand around randomly. Bathrooms are not available to use. All sales are not return / refundable for whatever reason. I think they are membership based so if you are just walk-in and want to play for fun, GOOD LUCK! no one cares about you. Their system does not make sense. We followed the computer system to sign up and waited for 20 mins to get our turn. As soon as we start to play, random people try to join. We had to stop our play constantly to response to them. Few mins later, a guy come to us said we only have half court so they will take another half. I was confused and went to the front desk ask why. Amy, the emotionless lady said that is how the system work. If you do not have 4 people in the court, anyone can sign up to join you. It doesn't matter you like it or not. I said we have three people signed up and how come this guy said they can have another half? how does that work? She could not answer it and turned to her computer. Quickly, she told me it is not even our turn to play. We still have 20 mins wait time. I asked her if it is not our turn, how can this guy tell us we only have half court instead of just kick us out? by then, the system shows 4 people are playing in our court, and we are the first group wait in line, so we were totally out of the court. When I ask for a refund. She pointed to a paper sign say no refunds. BTW, they assign the password for you. I strongly believe they did something to the system. To me, the worst part is not that they played their system against you. It is that they played you, but make you feel you are stupid and unreasonable. It is hard for me to believe a business can run like this. That is too low. They ruin the joy of badminton for us. read more

No parking. Terrible service. No air inside. Bathrooms are always "down". Mine as well hire a robot to work instead of these fools out here sitting and being useless for the duration of their shift. Save your time people no point in coming here. Crowed a majority of the time. (If you don't take my advice and decide to come here bring an empty bottle. You will need it, and not for drinking water...) read more

Love the new location. Fun gym to play at with great courts, high ceilings, and nice staff. Great facility. Definitely be back

The court is pretty bad here! But the lady working in the front desk is terrible! Super rude! Like if you don't want to work here just leave already. read more

Got kicked out of the disabled parking even with the sign. What's the point? It cost way too much to play, bathrooms never work (not even a bush available). No parking. Unfriendly staff. Terrible service. You're better off going to a local recreation center where you can play for free. Save the $$ go anywhere but here. read more

$20/entry is way higher than other badminton facilities in the Bay Area. Courts are in fair condition but lighting is pretty bad for a professional badminton gym. This place could be packed depends on the time, specially when training is in session and three courts will be taken. People will be have to wait long for an available court. Customer service is not that friendly too. read more

20 dollars to just come in the building even though I'm not playing? And it's just to watch my partner? And then if I decide to play, it's one game only? I've been here a few times and have never had this problem. I feel like I'm being racially profiled as I'm the only Caucasian person in here and have never felt more unwelcome. Needless to say, I won't be back, and neither will my partner. Shame on you. Do better. read more

Absolutely a huge downgrade from the previous Bintang (SSF). 1. Bad lighting for most courts. You would expect much better lighting from a professional badminton gym. 2. Drop-in is $17 for evenings and weekends. That is more expensive than most other places. Basically they subliminal imply you to buy the 10times pass because $17 is just a bit too much. 3. Lack of shower rooms and water fountains. I guess they are not required by law to install them but to me that is a sign of a low quality gym. 4. Has a parking lot but with very limited spaces and get filled quick when busy. 5. Annual membership is now $1050, compared to Pre-pandemic was about $850. The $200 increase would be more justifiable if the new gym is as good as the old one(SSF), but unfortunately it's way worse in every aspect. 6. Their stringing service is low quality too due to new employees and no experienced stringers. I have my racket strung there twice and both times the strings gone out within just 1-2 week of playing. As of now this gym feels incomplete and mediocre. I feel like they rushed into opening this gym and not much efforts have been put into it. read more

I was at Bintang playing badminton last night. There are 14 courts there in that gym. 12 out of 14 courts were reserved for training or other purposes, which only left 2 courts for walk-ins or people who had paid for monthly membership or passes. What kind of business are they in? They took the money from the annual or lifetime membership members, and they turn around and let all the courts reserved either for training to get more money, or let as many people reserve the court again to get additional income. Lighting at the gym, there is poor and never made any improvement no matter how much complaints we have made. There were no ventilation in that facilities even when the temperature was high in the 70s during summer months. The worst I observed last night was that the manager who was in the facility was playing single using one of the reserved courts. I highly do not recommend any people using that gym at all because they don't seem to respect players with what they need other than collecting money from them. read more