they advertise promotions that are not true. then I contacted customer service twice - first lady…read moresaid I would receive the bonus in 3 days, and the second lady NATALIE said I wasn't entitled for it because I donated after November 16th. On top of that, when I said their team was very incoherent and I wasn't going to donate again - she didn't apologize or anything - she just said: do you want me to remove your email from our communication list???? Just terrible customer service!!!

If you will be donating Blood or Plasma this is the place you will be most comforted! Maria, is the…read morebest, kept me warm and comfortable! Her experience showed over and over! She enjoys her work in making this experience quite tolerable! Grateful for a person like her! Best, Scott

absolutely horrible!!! I was a recurring donor for the 2nd time, (in the branch that is on…read moreSemoran Blvd. in Orlando) and was treated like S...t. I am talking about rudeness, very unprofessional, very disorganized, desconsiderate, etc. I was being excluded and denied from donating, only because I requested someone specific to help me in the final process of donation. They had a sign on the wall communicating that since May 17 anyone won't be allow to request anyone, however, I requested someone that was near to me to help me on May 13, and one of the "manager" extremely unprofessional and rude came to me and denied flat my request and then I comfronted her, and told her that was in my right to do it because that policy will be implemented starting the 17 and that day was 13. Then, after that incident that crappy,rude, and unprofessional people denied me to donate anymore. The managemet of that place is just garbage. If it were not for the donors they would not have a pay check. That place should shut down and close. It is just disgusting and awful.

Have to say worst experience ever was waiting for over three hours before even getting hooked up…read moreto a machine .

It had been a bit since I had donated due to my low iron, barring me from it. Got there fifteen…read moreminutes early, and the two workers were busy but quickly welcomed me in. The entry has two small fridges with waters and juices plus a variety of cookies and snacks for when you leave. I ate some beef the day before and hours ahead of going in, and I passed my iron test. The interview was done, and I was able to select where to lay as my blood was taken. Wonderful experience was due to how professional and friendly everyone was.

Very caring staff. Comforting and knowledgeable. Had a lot of questions and they calmed me enough…read moreto want to give my first pint. Very thorough operation. Will return soon.

Staff is great, process is very quick. Never a problem that can't be solved immediately. Highly…read morerecommend.

They need to have qualified techs every day they are open. Saturday staff was missing a good…read morephlebotomist. I have never had them miss and especially both arm's. Additionally I also have a bruise that seems to be getting bigger.. Hopefully it will go away and I will stick to the crew that usually does an amazing job.

I made my initial donation on 4/16/23, the process was lengthy and slightly unorganized as…read moreexpected. The staff was friendly but the process of entering my information into their system was plagued with misinformation, typographical errors, and a serious breakdown in communication between the cross-functional staff. After several trips to the donor bed and back to the customer service desk I was finally able to proceed with my donation after approximately 3.6 hours only to experience a tsunami of denials with the BPl-issued debit card. My first (5) ATM withdrawals of $70 were denied with a message stating to call my financial institution The balance indicated the desired amounts were available but untenable. Resolution to my issues were further exacerbated by an extreme communication barrier with an unknowledgable customer service agent. Who only stated that my issue would be escalated to a specialty team within (1) business day." After finally gaining access to my funds I was then on (3) separate occasions denied sales approval at the point of sale register. There is an immediate need to reevaluate and correct all the technical issues with this financial institution.

This is the absolute WORST! I went here bc they offered the smallpox vaccine incentive, but…read morelearned you must first donate 2-3 times BEFORE the smallpox vaccine incentive. Ok, I was willing. The 1st visit- nobody seems to man the "customer service" desk, I arrived 5-10 minutes after opening and went directly to the customer service desk where I stood waiting for 10 minutes before a very bored looking technician asked if I need d something!? She got another sad/bored employee to help me. No one in this place looks happy, there is NO music, I went in February and the remnants of old Xmas decor was still partially taped to various places on the wall. I've gone 3 times now, every time the technician (always a different one) jabs the needle in my arm... then starts "threading" the needle in my vein!! The last time I was there: 4-5 "suits" there waiting for a manager, the kiosk dirty and looks like syrup on it (at opening), rude tech doing vitals calling out my weight, and while donating, a technician named something like Janeka (?) bummed my corner donation bed so hard, it shifted about 6" and she never apologized or checked if everything was okay! NO ONE is happy here.. not employees or donors! I'd rather go back to BioLife... not as much $$ but the employees are always so sweet, the place is spotless and music is always playing! Oh... and you can make an appointment and not have to wait HOURS! Kedplasma needs to just shut their doors: dirty environment, rude/unhappy employees.

It's always cold in building. Bring 2 shirts, jacket and blanket. Since you'll usually be standing…read morein line for 40 minutes to an hour if 6 people in front of you. Wear wool socks so your feet don't get cold. Patience is tested here. Bring a small folding chair and cell phone to entertain yourself. Next you'll be seated in the he waiting area behind another 8-11 donors, wondering why they aren't calling names for 30 minutes stretch and not using both halves bed space. I think they are only allowed 6 donors per phlebotomist so 3 on the floor can only equal 18 donors at a time. And you wait and wait and wait and wait. Make sure your stomach is full before arrival because 2-2.75 hours will pass until your finally done. Bring a hard candy to suck on.

I love this location the staff everyone super funny you stay you help people and you get broken off…read morea little bit too little spending money

Told me $100 for the first two visits. I go back for second visit they tell me nvm $40 this time. I…read morewalked out and will not be returning.

There process was so smooth and people were nice but they over paid me earlier in my new donor…read morecycle than when it was time for my actual pay still as a new donor they were like hey your fine don't expect the money you should be getting. I went from my 125 to 50 dollars as some who budgets this really hurt me. I tried to explain this wasted a hour of my time on hold and was not given consideration. They don't actually care about their donors trust me I learned the hard way employee John told me order directly from manager Alexis. Listen they made a mistake and they told me we don't value or care about our donors by their actions .

I have recently become a certified Red Cross volunteer as Disaster Action Team in Central Florida…read more When one thinks about the Red Cross, usually mass disasters, such as hurricanes or earthquakes come to mind; however the Red Cross does FAR more than that for the community. The Red Cross responds to local disasters on a daily basis, such as house fires, which occur many times a day in Greater Central Florida. Teams respond with compassion, care, and assistance for those impacted by a disaster. Working with multiple agencies, the Red Cross makes sure that victims of disaster are set up with immediate care for temporary housing, food, counseling and so much more. This local chapter in Orlando has an amazing team in place, balancing logistics, client care, volunteers and also offers a plethora of courses to the community in a variety of fields, such as certification for CPR/First Aid and more. The road to becoming a certified volunteer is rigorous and there are many courses to complete, but so very worth the time invested. This local chapter is so well managed and truly worthy of a 5 star rating. If you find yourself in need of assistance, please reach out to the Red Cross. If you are looking for a great place to volunteer, the Red Cross will help you find a good 'fit' for what you are looking to do. Hands on disaster response was my choice, but there are a great many areas that are needed to support the operation in administration areas, hospitality areas and more. Please contact the Red Cross now if you wish to become a volunteer and you will be trained and ready when the need arises for activation of volunteers.

I'm sorry about the other people who don't think highly of this location - it might have been a bad…read moreday for everyone... but I HIGHLY recommend this location on Discovery Drive near UCF. The entire staff over there are very professional, nice, and fast. There's about 4-5 phlebotomists I would highly recommend getting stuck by: 1. Juan 2. Yaddi 3. Milaycha 4. Ingrid 5. Sabrina (in that order) The ONLY thing I recommend they improve on is getting the updated machines that cuts donation time in half. they still use the older ones that take about 50-60 min. to donate. They also lifted their bruise ban, so now even if one arm has a bruise, you can still donate from the other arm. Before, even if 1 arm just had the slight yellow discoloration, they wouldn't let you donate until you were fully healed...

Staff is nice and the place is very clean. Only set back is it can get busy. So make sure you eat…read morebeforehand and have something to eat and drink afterwards. The pricing has changed. Was 80$ per visit before covid